RefStats Reminder

Hello everyone,

Just a brief reminder, that, as per a discussion/decision by the Reference Workteam at our previous meeting, requests for permission to use the KC computers should no longer be included in RefStats.

Please let me know if you have any questions,

Thank you,

Marcus, on behalf of the Reference Workteam

HIN Videos Updated

The following HIN videos have been updated and uploaded to our YouTube Channel (hinyyc). These replace the ones recorded in 2008 (with the older yellow template).

• HIN An Introduction: http://youtu.be/i9G5KxuMZ70


• HIN How to Register for a Library Account: http://youtu.be/ZvDe1UaMgNQ


• HIN How to Renew Your Books Online: http://youtu.be/OgMJ0TLOiTE

YouTube Description: The Health Information Network provides library and information services to AHS Calgary Zone and AHS Cancer Care (south) staff, and to patients and their families. Visit us at http://hinc.ucalgary.ca/.

HSL Access notes - March 23rd

A very few notes this week....

Touch Table
It is nice to see interest in the touch table. We are hoping to have a staff training session for the touch table soon.
Recently I did see students with drinks sitting on the edge of the table. Please note this is definitely a no food and drink area. Please ask clients using the table to set aside any food or drinks away from the table.


Transit tips
Thanks Janine for creating the helpful transit tip sheet that is posted at station #1. The chart indicates if and when to place items on the transit card.

Items going to the Downtown campus: There is direct delivery to Downtown Campus through inter-campus mail. Items can be placed in a transit bag with Downtown Campus Address Label (saved on Grace's computer and in shared drive) for inter-campus mail delivery.

The Military Museums(TMM): No direct delivery. Please route through TFDL as with other main campus branches. Flag with location and place in TFDL transit bin/blue box.

TFDL: TFDL is now, in addition to our blue boxes, using larger beige bins for transit of items between TFDL and HSL. These still have a reusable address label that can be flipped for return delivery. Please do not fill these new bins to capacity since they would then be too heavy for safe management.
Please do not put any extra TFDL flags in regular TFDL returns. Please flag items going to other branches only.

History of Medicine Room
The plastic has been removed from the table and collection in the History of Medicine room. Staff are continuing to check the room for any leaks each morning and evening. We will be expecting more of the collection to arrive in April.

Sirsi and Daylight Savings Time
We have received word that the one hour time change on March 11th may have caused problems with a few transactions in Sirsi. If there are clients who are concerned about fines or problems with transactions form that time, please take this into account. Clients with concerns can always be referred to me for follow up as well.

Staff Contact List
The HSL staff contact list is being updated and should be distributed soon. Thanks Leslie for your work on this.

Supplies
I will be submitting another supply request in early April. Please submit supply requests to me by March 30th.


Thanks. Please let me know if there are any questions, suggestions or concerns.

CPEN Webinar on Health Literacy at TBCKC

Assessing Health Literacy Levels in Patient Education Materials and
Useful Tools for Patient Education

Thursday, 29 March 2012
12:00 - 1:00 PM

Description
What is readability? What tools can be used to measure health literacy? How can you assess your patients’ understanding?

Readability is just one part of the health literacy puzzle. The focus of this talk will include the following topics:
• Defining and understanding readability
• Examining different types of tools for measuring readability
• The use of Teach-back to ensure patient understanding

Presenters
Janell L. Lewis, MA, CHES
Health Educator
Maine Health Learning Resource Center
Portland, ME

Carolyn Weaver RN, MSN, AOCN
Clinical Nurse Specialist
Patient Education Coordinator
Fox Chase Cancer Center
Philadelphia, PA

Host
Ann Breen, APRN, MN, OCN
Patient and Family Education Coordinator
Seattle Cancer Care Alliance
Seattle, WA

New JCHLA issue - articles of interest

The latest issue of JCHLA is hot off the press, and I just wanted to highlight some articles of special interest.

The Current Research roundup includes Elizabeth, Susan, Renee and Bill Ghali's study in Academic Medicine.

A new JCHLA feature, In Focus, profiles a different CHLA member in each issue. The inaugural profilee is our own Yongtao Lin.

Also, any of our own librarians working on the Peer Mentoring project may be interested in an article by some of our colleagues at U of A, about a virtual mentoring program developed to build capacity for systematic reviewing.

HSL Access Notes March 19th

Hello Everyone,

A few notes to begin the week….

Veterinary Medicine Accreditation Visit
A vet accreditation team will be visiting the Health Sciences Library on Tuesday, Mar 20th from 1:30 pm to 2:15 pm. The vet Dean, Dr Cribb, and Dr. Jerry Bailey, the Associate Dean for undergraduate education will also be participating in the visit. Susan and Lorraine Toews will tour them through the HSL. In case they want to meet for questions after the tour, or want to see our online resources, HSL Rm 1459 for that time period, along with the HSL laptop and data projector. Service desk staff will not be directly involved, however the team may ask staff questions in passing. Thanks Lourdes for creating the vet displays in the display cases.

Clocks
The clocks in the public area of the library as well as the clock in the staff workroom and lunch room are still showing standard time, that is, one hour slow. A request has been submitted to have the clocks updated, but this may take some time based on our previous experience.

Technology Requests
Paul Pival sent the message below recently about ITS requests. AT HSL we try to batch our requests, and Lourdes is out liaison with the ITS department. Please record ITS issues in the shift reports or report to Lourdes or myself and we will follow up with ITS. I tend to deal with software issues for the Computer Commons.
"For any support requests dealing with your desktop computer or peripherals, please send the request to itshelp@ucalgary.ca and not to individuals within the Desktop Support Group. The more information you can include about your problem, the faster we can diagnose and help – screenshots are a wonderful thing if you can include them."

The Military Museums (TMM) Holds
Clients can now place on-shelf holds on military museum items, and select another branch location for pick up. All of the TMM holds are routed through TFDL.
The TMM books will have a round gold circle label in the back cover, beside the barcode or RFID tag, to identify them as belonging to TMM. These items are transferred via TFDL courier so if you should get these at your branch libraries please send to TFDL for return.

Supplies
A supply order was submitted last week. Some items, such as paper will be delivered directly to the Knowledge Centres. We need to send copies of the packing slips for items received to main campus (Martina (Tina) Polakovic : mpolakov@ucalgary.ca) . Could the Knowledge Centres please scan and email a copy of the packing slips to Tina and myself, so we know the items have been received and accounting has the information needed? Thanks.

Display Cabinet Keys
We have two new display cabinets by the curved wall, and one wooden display cabinet across from the History of Medicine Room. The keys for these cabinets have been added to the HSL key box in the service area, on the #17 tag.

Donations
Some information from HSL collections coordinator, Lorraine Toews, regarding client donations:
Frontline desk staff take the name, contact info, and if possible, the client group to which the person belongs eg. U of C faculty or instructor or retired faculty, community person
Convey this info to the HSL Collections Coordinator who will follow up with the appropriate librarian.

Self Check
At the service desk counter we can only desensitize items at station #1 that has the RFID workpad. If Station #1 is busy, we now have the self check station that can checkout and desensitize items. Staff are encouraged to assist clients at the self check unit if station #1 is busy.

Toronto Notes 2012
The new 2012 edition of the Toronto Notes has arrived at HSL. One copy of the text as well as the manual are on the Reserve shelf with one copy in circulation.

Service Desk Security Alarm and Door Reset Buttons
We have two buttons at the service desk related to security and alarms that have very different functions. The red button beside station #3 (the seated station), is for unlocking the front doors when they are locked by the gate alarm. This button does not stop the audible alarm, but does unlock the doors.

The other small black button is under the counter by station #1. This is our silent security alarm. If the button is pressed, security will respond immediately. The button needs to be pulled back out manually to reset once pressed.


Please let me know if there are any questions, suggestions or concerns.
Mary

Proquest link problems

There is a problem with link encoding in our current Proquest interface. If the user selects "Download in a format compatible with...." the string &amp is included and the links will lead to a sign in to Proquest page.

Users should select the other options," export directly to...."
Alternatively users will need to do a find/replace to eliminate the amp in the link string.

Example:
http://ezproxy.lib.ucalgary.ca:2048/login?url=http://proquest.umi.com/pqdweb?did=2583327501&Fmt=7&clientId=12303&RQT=309&VName=PQD

Should be
http://ezproxy.lib.ucalgary.ca:2048/login?url=http://proquest.umi.com/pqdweb?did=2583327501&Fmt=3&clientId=12303&RQT=309&VName=PQD

You can also direct users to the new Proquest interface, which we will be moving to shortly
http://search.proquest.com?accountid=9838

HSL Access Notes - March 9th

Hello Everyone,

Well last week was quite a week!
A few notes to begin the month...

Welcome
How nice to welcome new HSL librarian, Caitlin McClurg! Caitlin is settling into her new office 1487B, and can be reached by phone at: 220-5319 or by email at: csmcclur@ucalgary.ca

Mary Away
I will be away Monday and Tuesday, March 12th and 13th. While I am away, please report staff or operational issues directly to Susan.

Renovation Celebration
Congratulations to all staff for the successful renovation project - truly worth celebrating! We have had positive feedback regarding the celebration, from food to flowers and warm hospitality and we want to thank all for their contributions in having made this a special event. If you are interested in having a closer look at the presentations prepared for that day take a look at:
PowerPoint presentation created by Janine that highlights key moments throughout HSL's history, as well as the renovation: Shared drive\Images\HSL renovation…sep.pptx
PowerPoint promotion created by Helen for our new flat panel: Shared drive\HSL Communications\Promotion\HSL opening….
Also a few renovation notes are attached.
Any key memories staff have of the renovation process? What do you like best about the new space?

Daylight Savings Time
It is time to 'spring ahead' again this weekend, with clocks moving ahead one hour in the wee hours of Sunday.
Our electronic door programming will automatically respond to the time change, however some of our public clocks do not. The clocks that do not change automatically need to adjusted by facility staff and we will follow up with this as necessary, next week.

Phishing, Scams & Hoax emails
While phishing email continues to appear in staff accounts at times, staff can do a lot to prevent problems from these types of emails. IT has provided some valuable tips for identifying and managing hoax emails to avoid any possible computer contamination.
What can you do to stop Phishing, Scams & Hoax emails?
1. NEVER reply to suspicious emails, instant messages, or click on links requesting passwords or account info – DELETE immediately
2. NEVER provide passwords, credit card numbers, or any personal information over email. Trustworthy companies, or individuals, will not ask for personal information in an e-mail, nor will they ask you to do something to your computer (i.e. “follow these instructions to remove an infected file”)
3. If you receive an attachment from someone you do not know, or an unexpected attachment from someone you do know - DO NOT open it. Check first to ensure that it is a legitimate attachment.
4. If you're suspicious of something you read in an e-mail, contact the IT Support Centre (220-5555) for advice.
5. Be suspicious and trust your instincts - if you think it’s a scam – it probably is.
6. REPORT email spam by forwarding suspicious messages to spam@ucalgary.ca
7. Remember, IT will NEVER ask for your password, and will NEVER ask you to click on a link to validate your IT Account

Sirsi
We have received some additional information regarding the process for entering names in Sirsi for all users that has a lot to do with the way the university system loads information:
The standard should be to use the First and Last name fields only.
Do not use the Middle name, Preferred name, or Suffix fields.
Any middle name used can follow the first name without a comma in the First name field.
You can convert any old names existing in the Last name field only, to First and Last names, but it isn’t necessary as we will be running a report to do this.
Also, please remember that Uof C Sirsi records cannot be modified to become HIN records. New HIN records should always be created using the Sirsi User Registration function, even if there are expired UofC records in the system.

Toronto Notes
The 2012 edition of the popular title, Toronto Notes is now available for purchase in the Medical bookstore. HSL will be purchasing two copies, but these are not yet available. Once received, one copy will be held as a reserve copy and one copy with be a regular circulating copy. Until the new editions are received, one copy of the 2011 edition will be kept on the reserve shelf.

Library Door
We have again had recent problems with the front library doors not latching properly. This has been repaired again this week, but please continue to monitor the doors carefully at closing. If staff use the front doors after hours, please ensure the doors are properly closed and latched and locked. Thanks.

Facility Requests
Thanks Brian for following up with a number of recent facility requests. He has learned that non-emergency requests can take up to 30 days to complete.
Good news: The kitchen faucet should be fixed within the week.

New sign template and bookmarks
We have received our new foldable bookmarks.
Thanks to Brian, Leslie and student assistants who assisted with transferring our internal sign to the new HSL sign template. A copy of the new template is attached.

Computer Commons Wall
When pulling the wall to separate computer commons rooms 1460A & B, it is very important to line up each panel so that the wall will work properly and will align with the last panel. We did have tape on the floor to help align the panels. This has now been replaced with carpet tile strips worked right into the carpet pattern. Please let me know if you have any questions about the wall panels or process.

RFID Tags
The box of RFID tags are neatly tucked away in the office supplies drawer, however remain within handy reach of the desk. Please continue to tag any HSL items that come across the desk without a tag.

Individual Study Rooms
There are candidacy students using the individual study rooms 1481 C & D for the next couple of weeks, so these rooms will be locked (students have keys) when not in use.

Audio Digest Update
Audio digest cabinet has been moved to the wall beyond the individual study rooms, now beside the oversize collection.

Additional items to add to opening /closing procedures:
Turn on/off flat panel (power button on side).
Turn on/off touch table (turn on power bar and press blue button on small cpu on the underside of the table). If you open Mozilla, the Lindsay anatomy program will display.
Turn on/off monitor of self-check (button on lower left hand side back)
Open and check History of Medicine room for any leaks.

Office area
A file cabinet has been moved from the administration area to create another traffic flow pattern in the office area.

Carts
Book carts can no longer be parked by the media wall where the Touch Table sits. Most extra carts are now parked in the back workroom area. One shelving cart ready for shelving can be parked temporarily in front of the small white photocopy table.

Items (mostly periodicals) that have been used by DDS staff and are ready for re-shelving do not get counted in our pick up stats, and so need to be kept separate from the other items used by clients in the photocopy area. DDS staff will keep a cart in their area during the day for items to be re-shelved. Students coming in for their shift will be able to collect the cart from the DDS area each day for sorting and shelving.

3M Self check
Well we have had out 3M self check unit for about one week now.
The settings have been adjusted so that the first screen that appears when a client card is scanned is the check out screen.
Clients can also then choose to view their account info and/or renew items.
Also once the checkout is complete clients have the option to print receipt, choose no receipt, or choose to have a receipt emailed.
While we are very happy to continue to provide full circulation service at the desk, staff can also promote the self check unit as another option for clients. We can also offer to demonstrate for clients if they are interested.
Mary Jane Pon is our ITS support person for the self-check unit.
If there are any problems with the self check unit during regular hours, please let me know. If there are problems evenings or weekends we would have to place an out of order sign on the unit and forward any details of the problem to me for follow up on the next business day.
There is also a file in our service desk file drawer labelled 3M Gate & Self Check that includes information, a self check admin card (when scanned allows you to restart the unit without accessing the keyboard), and a key (in envelope) to the self check cabinet.
Electronic manuals for both the gate and self-check are also saved in the HSL shared drive.

Comp-Ed Resources
Neonatal Resuscitation: There is a new edition of this title and Taryn is working with the FMC units to try to determine when and how these might be made available through HSL. It may take a number of months before we see new copies on our shelves. In the meantime we will continue to circulate our current copies, but please let clients know that these are not the most current edition and they may wish to ask in their unit for the newer edition.
Back Care/Patient Transfer videos: Many of these resources had been removed from the Comp Ed collection, however there are a number that can still be made available. Clients requesting these titles are asked to contact Taryn Lenders, by phone at 403-955-2722 or by email at tlenders@ucalgary.ca.

Instruction
There are three different handouts at the desk for instruction sessions coming up in the Computer Commons:
RefWorks/EndNote/ Mendeley (citation management) :
Refeworks: March 27th 12:00 – 1:00
EndNote: March 29th 12:00 – 1:00

Searching MEDLINE & PubMed using MeSH
MEDLINE: March 12th 12:00 – 1:00
PubMed: March 19th 12:00 – 1:00

HIN Library Instruction Series
Sessions on various topics running through March, April and June

Please encourage clients to pick up handouts, for example, HIN clients registering or borrowing at the counter can be offered an HIN session handout. AHS staff can register for these classes online at MyLearningLink (on AHS computers only), though drop-in attendance is also possible. More course information and handouts are available on the HIN website at: http://hinc.ucalgary.ca/instruction

Please let me know if there are any questions, suggestions or concerns.
Mary

TC Hammer in Calgary

Some pics from TC Hammer in Calgary can be found here:
http://chla-absc.ca/2012/index.php/news-blog/156-how-now-cowtown

Free UofC Online Courses

Hi everyone - caught this on My UofC this morning. Maybe now I can figure out how to help people using Office 10 on the client computers!

http://www.ucalgary.ca/it/node/4989