Nicole can be reached at 220-8099 and by email at: nicole.talsma@ucalgary.ca
Welcome to your blog, health library staff! Get the latest information in Continuing Education, Research, Reference, Project Updates, and Access Notes all in one convenient place.
Friday, September 12, 2014
HSL Access Notes - September 12th
Nicole can be reached at 220-8099 and by email at: nicole.talsma@ucalgary.ca
Monday, April 7, 2014
Wednesday, November 27, 2013
HSL Access Notes - November 27th
- Lockdown Session: December 3rd,
2:00 pm - 3:30 pm in 1459:
- Attendees must register
online at: http://www.ucalgary.ca/safety/lockdown_training
- We are trying to
arrange student coverage so all frontline staff can attend
- HSL Communication Meeting: December 4th, 2:00
pm- 3:00 pm in 1459: Please come ready to share some input
on the following questions:
- Provide information about the
type of handouts you use, the type of clients and the situation? For
example what handouts are given to residents at orientation, or to new
clients at the service desk?
- What type of communication tools
do you think could best support or promote the work you are doing at HSL?
- What would be the top 3 key messages about
expertise, resources, services at HSL that we want to send to our clients?
Friday, March 9, 2012
HSL Access Notes - March 9th
Well last week was quite a week!
A few notes to begin the month...
Welcome
How nice to welcome new HSL librarian, Caitlin McClurg! Caitlin is settling into her new office 1487B, and can be reached by phone at: 220-5319 or by email at: csmcclur@ucalgary.ca
Mary Away
I will be away Monday and Tuesday, March 12th and 13th. While I am away, please report staff or operational issues directly to Susan.
Renovation Celebration
Congratulations to all staff for the successful renovation project - truly worth celebrating! We have had positive feedback regarding the celebration, from food to flowers and warm hospitality and we want to thank all for their contributions in having made this a special event. If you are interested in having a closer look at the presentations prepared for that day take a look at:
PowerPoint presentation created by Janine that highlights key moments throughout HSL's history, as well as the renovation: Shared drive\Images\HSL renovation…sep.pptx
PowerPoint promotion created by Helen for our new flat panel: Shared drive\HSL Communications\Promotion\HSL opening….
Also a few renovation notes are attached.
Any key memories staff have of the renovation process? What do you like best about the new space?
Daylight Savings Time
It is time to 'spring ahead' again this weekend, with clocks moving ahead one hour in the wee hours of Sunday.
Our electronic door programming will automatically respond to the time change, however some of our public clocks do not. The clocks that do not change automatically need to adjusted by facility staff and we will follow up with this as necessary, next week.
Phishing, Scams & Hoax emails
While phishing email continues to appear in staff accounts at times, staff can do a lot to prevent problems from these types of emails. IT has provided some valuable tips for identifying and managing hoax emails to avoid any possible computer contamination.
What can you do to stop Phishing, Scams & Hoax emails?
1. NEVER reply to suspicious emails, instant messages, or click on links requesting passwords or account info – DELETE immediately
2. NEVER provide passwords, credit card numbers, or any personal information over email. Trustworthy companies, or individuals, will not ask for personal information in an e-mail, nor will they ask you to do something to your computer (i.e. “follow these instructions to remove an infected file”)
3. If you receive an attachment from someone you do not know, or an unexpected attachment from someone you do know - DO NOT open it. Check first to ensure that it is a legitimate attachment.
4. If you're suspicious of something you read in an e-mail, contact the IT Support Centre (220-5555) for advice.
5. Be suspicious and trust your instincts - if you think it’s a scam – it probably is.
6. REPORT email spam by forwarding suspicious messages to spam@ucalgary.ca
7. Remember, IT will NEVER ask for your password, and will NEVER ask you to click on a link to validate your IT Account
Sirsi
We have received some additional information regarding the process for entering names in Sirsi for all users that has a lot to do with the way the university system loads information:
The standard should be to use the First and Last name fields only.
Do not use the Middle name, Preferred name, or Suffix fields.
Any middle name used can follow the first name without a comma in the First name field.
You can convert any old names existing in the Last name field only, to First and Last names, but it isn’t necessary as we will be running a report to do this.
Also, please remember that Uof C Sirsi records cannot be modified to become HIN records. New HIN records should always be created using the Sirsi User Registration function, even if there are expired UofC records in the system.
Toronto Notes
The 2012 edition of the popular title, Toronto Notes is now available for purchase in the Medical bookstore. HSL will be purchasing two copies, but these are not yet available. Once received, one copy will be held as a reserve copy and one copy with be a regular circulating copy. Until the new editions are received, one copy of the 2011 edition will be kept on the reserve shelf.
Library Door
We have again had recent problems with the front library doors not latching properly. This has been repaired again this week, but please continue to monitor the doors carefully at closing. If staff use the front doors after hours, please ensure the doors are properly closed and latched and locked. Thanks.
Facility Requests
Thanks Brian for following up with a number of recent facility requests. He has learned that non-emergency requests can take up to 30 days to complete.
Good news: The kitchen faucet should be fixed within the week.
New sign template and bookmarks
We have received our new foldable bookmarks.
Thanks to Brian, Leslie and student assistants who assisted with transferring our internal sign to the new HSL sign template. A copy of the new template is attached.
Computer Commons Wall
When pulling the wall to separate computer commons rooms 1460A & B, it is very important to line up each panel so that the wall will work properly and will align with the last panel. We did have tape on the floor to help align the panels. This has now been replaced with carpet tile strips worked right into the carpet pattern. Please let me know if you have any questions about the wall panels or process.
RFID Tags
The box of RFID tags are neatly tucked away in the office supplies drawer, however remain within handy reach of the desk. Please continue to tag any HSL items that come across the desk without a tag.
Individual Study Rooms
There are candidacy students using the individual study rooms 1481 C & D for the next couple of weeks, so these rooms will be locked (students have keys) when not in use.
Audio Digest Update
Audio digest cabinet has been moved to the wall beyond the individual study rooms, now beside the oversize collection.
Additional items to add to opening /closing procedures:
Turn on/off flat panel (power button on side).
Turn on/off touch table (turn on power bar and press blue button on small cpu on the underside of the table). If you open Mozilla, the Lindsay anatomy program will display.
Turn on/off monitor of self-check (button on lower left hand side back)
Open and check History of Medicine room for any leaks.
Office area
A file cabinet has been moved from the administration area to create another traffic flow pattern in the office area.
Carts
Book carts can no longer be parked by the media wall where the Touch Table sits. Most extra carts are now parked in the back workroom area. One shelving cart ready for shelving can be parked temporarily in front of the small white photocopy table.
Items (mostly periodicals) that have been used by DDS staff and are ready for re-shelving do not get counted in our pick up stats, and so need to be kept separate from the other items used by clients in the photocopy area. DDS staff will keep a cart in their area during the day for items to be re-shelved. Students coming in for their shift will be able to collect the cart from the DDS area each day for sorting and shelving.
3M Self check
Well we have had out 3M self check unit for about one week now.
The settings have been adjusted so that the first screen that appears when a client card is scanned is the check out screen.
Clients can also then choose to view their account info and/or renew items.
Also once the checkout is complete clients have the option to print receipt, choose no receipt, or choose to have a receipt emailed.
While we are very happy to continue to provide full circulation service at the desk, staff can also promote the self check unit as another option for clients. We can also offer to demonstrate for clients if they are interested.
Mary Jane Pon is our ITS support person for the self-check unit.
If there are any problems with the self check unit during regular hours, please let me know. If there are problems evenings or weekends we would have to place an out of order sign on the unit and forward any details of the problem to me for follow up on the next business day.
There is also a file in our service desk file drawer labelled 3M Gate & Self Check that includes information, a self check admin card (when scanned allows you to restart the unit without accessing the keyboard), and a key (in envelope) to the self check cabinet.
Electronic manuals for both the gate and self-check are also saved in the HSL shared drive.
Comp-Ed Resources
Neonatal Resuscitation: There is a new edition of this title and Taryn is working with the FMC units to try to determine when and how these might be made available through HSL. It may take a number of months before we see new copies on our shelves. In the meantime we will continue to circulate our current copies, but please let clients know that these are not the most current edition and they may wish to ask in their unit for the newer edition.
Back Care/Patient Transfer videos: Many of these resources had been removed from the Comp Ed collection, however there are a number that can still be made available. Clients requesting these titles are asked to contact Taryn Lenders, by phone at 403-955-2722 or by email at tlenders@ucalgary.ca.
Instruction
There are three different handouts at the desk for instruction sessions coming up in the Computer Commons:
RefWorks/EndNote/ Mendeley (citation management) :
Refeworks: March 27th 12:00 – 1:00
EndNote: March 29th 12:00 – 1:00
Searching MEDLINE & PubMed using MeSH
MEDLINE: March 12th 12:00 – 1:00
PubMed: March 19th 12:00 – 1:00
HIN Library Instruction Series
Sessions on various topics running through March, April and June
Please encourage clients to pick up handouts, for example, HIN clients registering or borrowing at the counter can be offered an HIN session handout. AHS staff can register for these classes online at MyLearningLink (on AHS computers only), though drop-in attendance is also possible. More course information and handouts are available on the HIN website at: http://hinc.ucalgary.ca/instruction
Please let me know if there are any questions, suggestions or concerns.
Mary
Monday, December 5, 2011
HSL Access Notes - December 5th
A few notes to begin a wintry week....
Welcome
A warm welcome to Mary McConnell who has joined HSL/HIN as the Manager of the Health Information Network during Renee's leave!
Congratulations
Congratulations to Grace on her plans leading to retirement following many years of valuable service at UofC!
Grace's new schedule at HSL, effective January 1st, 2012, will be:
Mondays: 8:00 a.m. – 4:00 p.m.
Tuesdays: 8:00 a.m. – 4:00 p.m.
Wednesdays: 8:00 a.m. – 11:30 a.m.
DDS Staff and Stats
DDS borrowing and lending request statistics hit new highs in November with 605 lending requests and 1024 borrowing requests. Congratulations to the DDS team for your continued success in providing such valuable and timely service for our clients, and all your support at the desk. Thanks Lorraine, Kathy and Lourdes.
HIN Brochures
We have placed some HIN bookmarks, the "Smart Surfing", and the Patient and Patient Family HIN handouts on the shelving unit by the Consumer Health Collection.
RFID
Please see attached some training documentation for RFID processes at the desk. We can certainly provide demonstrations or practice sessions for interested staff when convenient. Please let me know if you have any questions.
RFID Inventory Project
We will be starting our first complete inventory and shelf reading of the monograph collection using the new RFID technology.
We will be using a hand held scanner that quickly reads the tags in items as you move it along a shelf. The scanner cross references the scan with the shelf list and identifies items that are not on the shelf list, and even items that ar eout of order on the shelf.
In using the scanner on the Reference collection we found, for example, a few wayward MacKimmie items, a few items listed as withdrawn, a History of Medicine collection item, and one RFID tag that needed to be re-programmed.
The information regarding the scanned items will be stored and saved each day and at the end of the project David Brown and Discovery Systems will be able to generate a report listing missing or problem items.
Most of the scanning will be done during evenings and weekends, however all interested staff are welcome to try out this new technology. There will be a demonstration at some point during our Potluck this week.
HSL Door and Gate
While we have had many positive comments about the look of the new doors, we are still trying to fine tune the integrated operation of gate/door/alarming/locking. The electronic locking at opening and closing is working well though the timing that is set to an atomic clock, and may be a minute or two different than our clocks. Please let me know if the timing appears to be significantly 'off'.
We have requested that the high-pitched single tone door alarm be muted, since we feel the gate alarm along with the door locking should be sufficient to alert staff and less disruptive to clients.
We have submitted an additional request to adjust the closure of the west entry door (closest to the book return), to ensure proper latching and eliminate the banging.
Staff at the desk are asked to be alert to any alarm situations, and to push the red lock reset button promptly if the doors go into a locked situation. The audible alarms cannot be turned off, but will stop after about 15 seconds.
Communications
Are you keeping up to date with the HSL/HIN Keeping Current Blog? Remember you can read the weekly Notes in the blog as well as by email.
The second edition of the HIN newsletter will be distributed this week - watch for details!
Computer Commons
The computer rooms, 1460A & B will now be referred to as our Computer Commons rather than the Computer classrooms, to ensure there is no confusion about the use of the rooms as classroom space. We will be updating our webpage information about the rooms.
Reno
Signage is being designed for the entry of the Library, a welcome in the desk area, for the book return and the Network Printer area.
Statistics
Staff are asked to continue to record reference, directional and technical question in Refstats a the desk.
HSL/HIN/HKN Holiday Potluck
From the Social Committee…..
Join us for our HIN/HKN/HSL Holiday Potluck
Thursday, December 8, 2011
12:00 - 1:30 pm
HSL Staff Lounge
Please bring an appetizer or main course or dessert to share with everyone
Please let me know if you have any questions, concerns or suggestions.
Thanks.
Mary
Monday, October 31, 2011
HSL Access Notes - October 28th
Some final notes for the end of October.
Timesheets
Please remember that October 16th - 31st timesheets should be submitted as early as possible, and by the latest by 4:00 p.m. on Monday, October 31st.
Fall Back
We will be returning to standard time early next Sunday morning, November 6th. Please remember to turn you watches or alarm clocks back by one hour . The clocks in HSL should adjust automatically on Sunday, however if not, please do not adjust manually. They will be adjusted by facility staff following that weekend.
Remembrance Day Hours
Remembrance Day, November 11th, is a statutory holiday for regular staff.
HSL will be open holiday hours from 10:00 a.m. - 6:00 p.m.
New Holds
As announced by Rob this week...
On November 8th, we are implementing a major change to placing holds for library books in Sirsi. As of November 8, our users will be able to choose a library branch for picking up their holds. Up until now, a hold on a library book needed to be picked up at the owning library branch.
Please read the attachment to Rob's email for more details. I have demonstrated the new processes, both from the client and staff end, to some HSL/HIN staff at the desk in the Sirsi test system. Please let me know if you would like a demonstration or if you have any questions.
Copy Card Cost Increase
Effective Friday, October 28th, the charge for purchasing a General Public Copy Card has increased by an additional $5.00. The cost of the card itself is now $10.00, up from $5.00, and at the time of purchase the minimum card add-on is $5.00, for a total of $15.00. The increase has been programmed into our POS.
Room 1458
We have had some concerns about the sound travelling from the glass walled group study room, 1458, just south of the public computers, due to the openess above the ceiling. It will have insulation added above the ceiling to reduce the noise this coming week.
Door
We are getting very close to completion of programming of the new font entry. Once the gate and door are complete, the construction doors and walls will come down and....
The two doors will open outwards, and will allow two-way traffic, as will the gate(no specified in and out).
There will be an automatic access button for the doors.
The doors will operate by card access only after hours. The locking mechanism on the doors will be controlled electronically to open and lock according to our hours of operation.
The doors are programmed to lock for several seconds if the gate alarm sounds (we should not get the many 'false alarms that we now do).
the door re-set button is beside station 2 at the service desk.
***Please Note: Staff cards will be used for access, however staff with older cards will need to go to main campus for an updated card.
History of Medicine Room and Collections
It has been confirmed that the danger of flooding from the HSC roof work has passed, so the plastic has been removed from the History of Medicine Room. It really does look lovely without the plastic! We even had clients stop and admire while we were working to remove the plastic. It is a no food and drink zone to protect the valuable resources.
Susan has developed guidelines for use of the room and resources that will be distributed soon.
In summary:
- There is generally no public access to the HOM room.
- The HOM Interest group led by Dr. Stanisch does have meetings in the room, any other access would be by approval only.
- All requests are facilitated by staff.
- University or community clients, (ID is necessary), may request that items from the HOM room be retrieved.
- One book at a time from the new Mackie collection or multiple books at a time from our other HOM collections.
- Items should be signed out to the client either in Sirsi or on a manual sign out slip.
- Items will be used at the service desk, in the open area beside the back up printer.
- There is a new book cradle for using with these books and a book weight that can be used to help keep the book open at the required page. These are now on the shelves by the Compulsory Education materials.
- Mackie collection does not circulate outside of the library.
- Some items from the remaining collections may circulate on a limited basis, with approval.
More details to follow.
HIN Handouts for new HIN Clients
When registering new HIN clients, please offer them a HIN bookmark and new registrant handout. These are kept in the brochure stand on the cabinet behind the service counter. The half-page handouts are printed on goldenrod paper. There is one for AHS staff and a new one for patient and patient family members.
Alumni Cards
A reminder that if you are issuing a card to a UofC Alumni, please use the white Complimentary Community Reader cards. While library services are under review for Alumni, there is no charge for this card for Alumni clients. This card will not give them access to the copiers or printers, however they can use the back up printer or purchase a General Public Print card if required. They also have the option of accessing a UofC photo ID Alumni card, but these are only available from the Campus Security ID Office on Main Campus.
Registration for HIN clients and Sirsi Environment
The change to the information in the 'Environment' field in Sirsi does not affect registration procedures for AHS clients, as I reported earlier. When we register a new user with the CHR-Staff or TBCC-Staff profile, we continue to select or enter PUBLIC in the User Access field (on the Sirsi Access Options Screen), while the Environment automatically loads with the new, appropriate PUBLICHIN entry. Sorry for any confusion.
Display
There has been a display of Breast Cancer Awareness Month resources on top of the shelves where the Consumer Health Collection is kept. Has anyone received any comments from clients?
Title of Interest
A book that we had received several requests for earlier this fall, about the medical mini interview, has arrived at HSL.
Medical school multiple mini interview: secrets for success W19 .W39 2009
RFID
Congratulations and many thanks to all who worked on the RFID project. All of the HSL monographs are now 'tagged'. There may just be the occasional book at checkin that requires tagging, so we will continue checking for these. This is perfect timing for moving to the RFID circulation process when our new door/gate is complete.
Carrels
Power in a number of the carrels seems to have been out this past week. It has been reported and we are following up.
PA Microphone
Our PA system has been up and running for a few weeks now. It is used regularly to alert clients to closing.
Book Return Bin
Please ensure that the book return bin at the front service desk is always pushed in completely. A few books were found this week that had accidentally slipped behind the bin.
Please let me know if there are any comments, concerns or suggestions.
Mary