HSL Access notes - Feb 23rd

Hello Everyone,

 

Sorry for the delay in weekly notes recently.  Here are a few to wrap up the month.

 

 Collections Coordinator Role

 Thank you Lorraine T. for graciously volunteering to re assume collections duties while Caitlin is on leave. 

 

UCalgary Student Email and Library Notices

Since fall 2014, when students were migrated to Office 365, all official ucalgary emails for students are directed to ucalgary email addresses.  This means that for students, the email in their library record will automatically be set to their ucalgary account all the library notices will be directed this ucalgary email address.  We have no control over this, and staff cannot change this for student clients.  If students do not check this email regularly, they do have the option to set up forwarding : http://community.office365.com/en-us/w/exchange/2191.how-to-forward-email-in-office-365.aspx  (for students only)

Staff who are helping students at the desk may want to ensure that they are getting their notifications or are aware that the notifications will go to a ucalgary email account.   Also, the renewal reminder notifications are a courtesy and clients can also always check due dates by viewing their online library account.

 

HDL Transfer

The final boxes of Health Sciences Library journals bound for HDL left our site last week!

Congratulations to the entire team who assisted, and Chelsea who coordinated the project.

The project involved barcoding and adjusting Sirsi records that was completed through the summer, and the actual pulling and packing that began on November 4^th.

Once again, many thanks and congratulations.

The students will now begin shift the remaining collections.

 

SFX to 360 Link

Learn more about the changeover of our link resolver this term from SFX to 360 Link.

 

A new button will start to appear in place of the familiar SFX button:

 

Wednesday, March 04, 2015 10:00 AM-11:00 AM

Please join the session, in person in HSL 1459 or virtually via Lync to learn more about the move from SFX to 360 Link.  Thanks to David Brown for setting this up for us.

 

Other sessions are booked at TFDL:

Tuesday, March 3 at 2:00PM

TFDL 440C

Thursday March 5 at 10:00AM

TFDL440C

 

History of Medicine – Policy and Project

The first phase of the History of Medicine/Mackie inventory is complete, with positive results.  Many thanks to all those involved. 

A reminder that clients may borrow items from the History of Medicine room for use in the library only.  Staff would facilitate by retrieving the requested items form the HOM room and checking out to the client in Sirsi (requires override).

The full policy is in our SP 2007 site, at: https://spse.ucalgary.ca/sites/HSL/HSL%20Wiki%20Pages/History%20of%20Medicine.aspx

 

New LCR and IT webpages

Any feedback from clients on the new LCR webpage?  Have you noticed that IT now has a new webpage as well?

Please share any tips, tricks or comments.

 

 

Expense Claims

Staff are encouraged to submit any expense claims in PeopleSoft for this fiscal year by the end of February.  The process remains the same for LCR. Please continue to direct your Expense Claims to LCR Finance, attention Jocelyn Lim.

 

Lexicomp

As noted by Susan earlier this week, we will discontinue handing out Lexicomp codes for UC clients on March 2^nd.

Alternative options we can suggest are Dynamed and E Therapeutics (though this one not mobile optimized). 

AHS makes Lexicomp available on mobile devices for UC Residents and that is noted on our Mobile Research Guide. 

Please forward any client comments to myself or Susan.

 

EnviroShred - Confidential Shredding Consoles

Thanks TerriLynne for the helpful information about the how the confidential shredders should and should not be used.

·         For special note at the services desk, “Student’s information is not part of the public domain, therefore, any reports or slips containing a student name, student ID number, etc. should be discarded in the confidential shredder.”   Staff are asked to please continue to shred hold slips that include client names.

·         Many documents can simply be recycled.  “Thus documents such as printouts of calendars or emails would not be considered confidential unless personal or confidential information is included.”

·         Watching The University Archives YouTube video explaining how to properly dispose of records: http://youtu.be/A1gppbB-svg may be helpful.

 

 

Touch Table

 The touch functionality has been repaired on our touch table, however it is not functioning with the Lindsay atlas.  Clients can still use Lindsay with the mouse and keyboard.  We are also trying out the table  as a way for clients to respond to our monthly questions of interest.  We are using the MS Paint program.  Have you given it a try?

 

Mary

HSL Access Notes - December 1st

Hello,

 

A few first notes for December…

 

Referral

In response to some questions about the best referral practices, the following has been recommended:

1.      Consult referral process. 

1.      If a client comes to the desk wanting to talk to a librarian in the consult office, and there is already another client there 

NOTE :if the client is a Dean or one of our higher profile users, get Susan or Lorraine for VET. 

2.      Ask the librarian how long the current consult will take. It is ok to interrupt and ask this question. 

3.      If the current consult if wrapping up, inform waiting client that it will only be a few minutes. 

4.      If the current consult will take longer: 

1.      Ask if Client can wait 

2.      Ask if Client would like to return 

3.      Ask client for further clarification about what his/her information need is and indicate that a librarian will contact him/her in the next 24 hours to set up an appointment.  Give client information to appropriate librarian. 

2.       Service staff should direct clients to the consult office if there is no one with the consult librarian.  There is no need to check if the librarian is available.  We want the clients to recognize that we are there for consult services. 

Twitter

Congratulations to Nicole and Chelsea on some early success with the first Health Sciences Library tweets.  Watch for interactive student activities. 

Staff at the desk may have students coming to choose their tweet treat from the candy bowl!

Check out the tweets - look for the bird icon in the black banner at the top of the LCR webpages.

Charge-all

We have a new ‘charge-all’ unit that can be loaned to students, to charge their mobile devices.  We expect two additional units soon.

 

Electronics

Chelsea has been working on cleaning up and consolidating the electronics cupboard as well as the storage of our circulating A/V equipment.

 

Here are some key updates:

 

Circulation cabinet -

·         The BENQ projector can be checked out for use in our group study rooms for 2 hours.

·         We now have several Apple cords/chargers/display adaptors that can be checked out by students for 2 hours

·         A working CHARGEALL UNIVERSAL CELL PHONE CHARGER which can be used to charge any mobile device. 2 hour loan

 

The older NEC projector is now on a shelf in the History of Medicine room for use in this room. Permanent shelf location to be determined.

 

·         There is a MAC adapter in the laptop case with the MAC staff laptop. This is for staff use only.

 

We also have a consolidated bag of some miscellaneous data connection cords. A list and description of these to follow.

 

Back Up Printer Problems

We are still finding that the printing at the back up printer is very slow for jobs that include a lot of images.  Both LCR ITS and Xerox are working on the issue, but in the meantime Glenn has added the circ area printer and the admin area printer as printer options for the backup workstation.  These options would be recommended (circ area for B\W and admin area for colour) if printing jobs seem to be too slow on the back up printer.  Also, the backup printer defaults to double-sided printing.

 

AV in 1459

The TV screen and computer have now been set up for staff use in 1459, thanks to Doug and Jed’s work last week. 

This can be used rather than using a portable data projector.  It can be used with either a laptop or the installed computer.  A wireless keyboard and mouse will be ordered.

The computer will remain on.  To use simply turn on the screen (power button on back along right hand side) and log on.

Select the hsl1459 login option and use password:  hsl14.

When done, please log off only – do not shutdown.  Please turn screen off.

It has already been popular in a number of meetings.

PLEASE NOTE:  The screen is a bit top heavy on the current stand, so please use caution and do not adjust.  If the unit does need to be rolled out of the way, please use two people to keep it steady.

 

Touch Table

We seem to the lost the ‘touch’, or camera function in our touch table.  This has been reported and we are pursuing solutions.

MAC Training

I am glad that many were able to attend the MAC ‘navigation basics’  training in the Bioinformatics Lab last week. 

For  assistance you can contact Dylan and his team at:  dmc@ucalgary.ca

 

Further training materials can be found at:

http://goo.gl/8qOJFn

 

Apple official Mac basics tutorials - https://www.apple.com/support/macbasics/tour/

 

Ansonalex.com's Mac Tutorial for PC Users / Beginners – https://www.youtube .com/watch?v=MN0FD8KW2V4

 

Introduction to Macs for PC Users - Darby Tober - Information Technology Lab - School of Information - University of Texas at Austin https://www.ischool.utexas.edu/technology/tutorials/start/pctomac/pctomac.pdf

 

Mac for Beginners - http://www.macforbeginners.com/page.php?id=155

 

 

CLS Registrations

A message from Taryn about Calgary Lab Service staff requesting Knowledge Resource Service (Calgary) registration.

 

Rachel and I gave a presentation to CLS staff last week about the services they have available to them via the KRS Web site. Calgary Lab Services is a wholly-owned subsidiary of Alberta Health Services. They provide lab testing within the city of Calgary. All staff are eligible for services from the KRS Web site.

 

CLS staff may be using a @cls.ab.ca email address, although they are encouraged to use their AHS email addresses.  Also, some staff may have adjunct status with the University of Calgary – these staff have been encouraged to obtain their UofC library card.

 

Rachel and I are repeating our presentation to site staff again next week, when you may see an influx of requests.

 

Please refer any questions to Taryn.

 

 

Thanks very much.

Mary

 

HSL Access Notes - November 4th

Hello,

 

A few notes to begin the week….

 

Desk Schedule

Our desk and consult office schedule is kept up to date on our SharePoint site (left hand side of page).  There are a number of changes to the daytime schedule this week to accommodate staff training and meetings, as well as a change in the coverage with new staff.  Please check the schedule daily for changes and updates.  Remember that SharePoint works best in Internet Explorer.

 

IM Chat Service at HSL

All staff are encouraged to attend  the IM chat session planned for Tuesday, Nov. 5^th at 2:30 in 1460A!  Training will consist of background knowledge, flagging nuances of chat, and practice time.  I will be covering the desk during that time.

·         Chat service will be monitored by both consult and service desk staff (workstation #3) from 8:00 am - 4:30 pm Mon-Fri beginning as soon as possible.

·         We hope to extend this service into evenings, and weekends likely in early 2014, with training provided for staff and student assistants. 

·         Working out how best to coordinate IM chat from the two locations may take some time, however we hope that it will work well to have whoever is available pick up an IM question and answer or refer depending on the nature of the question. 

 

Sirsi User Guide Update

The Sirsi User Information guide that provides information for adding clients to the Sirsi system, and is usually kept in the top drawer of the front counter by the POS has been updated. 

1.        The changes reflect the changes with KRS (note CHR and TBCC are still used as Sirsi profiles for AHS staff for the time being).

2.        as well as a new note about Environment field under the Access Options tab.

·         U of C or Community clients (Alumni, Coppul, TAL):  Environment:  select  PUBLIC

·         AHS or Consumer Health clients (patients and families): Environment:  PUBLICHIN (default)

It is available on SharePoint and in the HSL shared drive.

 

Work in 1454 and 1455

The AV project upgrade for rooms 1454 and 1455 has begun.    Room 1454 is booked for the upgrade work all this week and 1455 is booked all next week.  This may increase demand on remaining rooms for the short term, however the improvements, with screen and computer will make these rooms very useful as practice presentation rooms.  We did receive one complaint about the noise from room 1405 B, and the electricians have agreed to work around the sessions booked in these rooms.  Please let me know if there are any concerns or comments or questions regarding this project work.  Thanks.

 

History of Medicine Collection

Chelsea has completed some very detailed work on the Gordon catalogue of the Mackie History of Neuroscience collection.  The catalogue with items listed alphabetically by author,  includes many notes has been updated to include call numbers for all items currently in our HOM room for easy reference.  A pdf version of the guide has been added to the HSL History of Medicine LibGuide at : http://libguides.ucalgary.ca/hom

Thanks Chelsea.

 

Flat Panels at HSL

Have you noticed the new look of the HSL flat panel screens?  They now display a digital clock, daily closing time, Calgary weather and news feed.  The screens are no longer supported by Omnivex, but Xibo, that allows more onsite management of the screens.  Staff can continue to submit slides in PowerPoint format to Brian for loading.  Watch for more information about Xibo and updated guidelines from Brian soon.  Thanks Brian.

 

Touch Table

There have been changes in the access to the Lindsay Virtual Human program and Chelsea is working to find a solution for Lindsay on our touch table.  More details soon.

 

U of C Visual Identity and Templates

Thanks to Lorraine T. for passing along these helpful links that provide information and templates for the  U of C visual identity. 

 

General info at:

http://www.ucalgary.ca/brand/

 

PowerPoint, poster, stationary templates at: (have to login)

http://www.ucalgary.ca/brand/access/templates

 

Chrome Browser

The Chrome browser is part of the software download on the Commons workstations, but not the public workstations in the service area.

 

Write-N-Cite

Similarly, Write-N-Cite 4 is part of the software download on the Commons workstations, but Write-N-Cite 3 is loaded on the  public workstations in the service area.

 

How to Find a Thesis

I am passing along some very helpful information regarding finding theses.

The University Archives has posted an instructional video on “How to Find a Thesis.”  This may be of assistance if you are working with a student at a service point.

 

The video is located at:  http://archives.ucalgary.ca/theses (bottom of the page)

 

Photoshop now at workstation #3

Thanks Lourdes for this update.

The Adobe Creative Suite 6 Design & Web Premium software has been downloaded on station #3 at the service desk. Feel free to explore it and use it for creating slides for our flat panel.

 

Archibus

The facilities service request program, Archibus, has made some small changes in some of the building codes.  You will notice the change, for example, in the interactive room finder.  For example:

 

Heritage Medical Research Building  was noted as HMRB and will now be noted as   HM                                                        

Health Science Centre was noted as HSC and will now be noted as   HS                                                                                 

 

Bookmarks

We have received more of the newer LCR bookmarks that provide information for different types of clients.  The red bookmarks indicate UofC clients and we have one for graduate students and one for undergraduate students.  The yellow bookmarks indicate non- UofC clients and we have bookmarks for TAL, COPPUL (etc.),and Alumni clients.  These are great tools to use when assisting the various clients.  They are located beside the reference(back-up) printer. 

 

Please let me know if you have any questions, suggestions or concerns.

Mary

HSL Access Notes - October 28th

Hello,

 

A few notes for the week…

 

Fall Back

We will gain an hour next Saturday night (I always love that extra hour of sleep!).

The clocks in HSL will likely display incorrectly on Sunday (one hour ahead), however an Archibus request will be sent in to request the re-set.

The electronic door system will be adjusted appropriately.

 

MCCQ Exams

The Medical Council of Canada Qualifying exams are scheduled in the Commons Monday through Thursday from 8:00 a.m. – 6:00 p.m.  The room will be available for others in the evening.  This will limit access to SPSS this week that is only available on our Commons workstations.

Room 1459 is also being used Monday and Tuesday only for the MCCQE.

 

Service Desk Updates

Beginning November 4^th, there will be some changes to the service desk schedule.  Please let me know if there are any concerns or recommendations regarding desk coverage.  Thanks.

 

Mornings

Opening:  Mary and TerriLynne

Mondays & Tuesdays:  TerriLynne and Chelsea

Wednesdays & Thursdays:  TerriLynne and Chelsea with Lorraine and Kathy assisting 10:30 – 12:30

Fridays: TerriLynne, Chelsea and Brian

 

12:00 p.m. – 1:00 p.m.  Mary

 

Afternoons

Mondays:  Lourdes, Leslie

Tuesdays through Thursdays:  Lourdes and Brian

Fridays: Brain and Leslie

 

Walk Arounds

We are continuing to do regular walk arounds each morning, afternoon and evening, flagging any unattended items, at tables, carrels and in workrooms.  Staff scheduled at the desk are asked to coordinate the walk arounds during their shifts.

 

Ethernet Access

HSL does not have any live Ethernet connections for clients in the library, since wireless access works well in most locations of the library.  There is also one live connection in 1459, meant to be used by staff during meetings.  ITS does have security concerns about clients accessing the live network.  UofC students needing direct Ethernet connections may be directed to the BACS Centre downstairs.

 

UCIT and EID  

A bit more information regarding UCIT and eID accounts for UofC staff from the IT webpage at:  http://www.ucalgary.ca/it/gettingstarted/staff

 

IT Account

Online self-registration is required to obtain an IT Account. Your IT Account will give you access to various online services, such as the university’s Integrated Calendar and Email (Outlook) service, Webdisk, AirUC, Files Shares, SharePoint, and Blackboard.

 

eID and myUofC

Your eID is used to sign-on to the MyUofC portal. The myUofC portal is your one-stop access for various online services at the university. Some of these services include: Enterprise Systems, Employment Records, and Campus Services.

 

·         Guest wireless access:  eID

·         HSL online room booking login:  UCIT login and password.

·         Remote access to library resources:  UCIT

 

KRS

·         Outreach:  We are changing the outreach procedures for AHS deliveries to off-site clients.  Books from HSL or the HSL hold shelf that are requested by AHS clients at AHS locations without a KRS library site, will be forwarded to TBCC KRS site for follow up.

·         AHS staff email:  AHS employees should have an AHS email.  At times we get AHS emails bouncing back.  AHS staff emails can be checked in the AHS Directory by contacting one of the KRS sites.  Alison at SHC (403-956-3930) has offered to verify AHS emails when needed.  Thanks Alison!  AHS clients can use a personal email in their Sirsi record if this will work better for their automated notifications.

·         TBCC and CHR Sirsi profiles:  With the introduction of province–wide licensing of AHS resources, the profiles for CHR and TBCC staff in Sirsi are now the same.

·         KRS website Launch:  Watch for more details about an official launch of the KRS website in November

 

Manual Signouts Slips

Staff are asked to include relevant information on the manual sign out slips.  For example for light bars signed out manually, please include the light bar #, client name, phone number and date borrowed.  Also please ensure that the date returned is also completed once the light bar is returned to the desk.  This will help us keep track of our inventory.  Remember light bars can also be signed out in Sirsi if clients have a borrower’s card.

 

Service Area Copier/Printer

The service area staff copier/printer was giving a network communication error message recently, and could not even be shut down.  We found that unplugging the power briefly and then restarting resolved the problem.  Please give this a try if you encounter a similar error message.

 

List Updates in SharePoint

Mailman group lists, staff contact lists (both work and home), and the staff referral lists have been updated in SharePoint.  TerriLynne will be added to the staff referral list once training is complete.

 

Touch Table and LINDSAY

Today the touch table gave us a message that LINDSAY Virtual Human is now only supported by Chrome or Safari, so is not currently accessible.  We are following up.  The LINDSAY platform continues to develop with some changes to features and functions.  The function icons are now along the top right hand of the screen.

 

Windows  7

1.     Greenshot:  If you click on the small up arrow along the bottom right of your desktop, you will see a number of hidden icons appear.  One option is Greenshot that is a helpful Windows 7 screen capture tool.  You can capture screens, windows, or customized regions.  These can be copy and pasted or saved to image editor program, or sent to printer.

2.     Search:  If you open “computer” from the start icon at the bottom left hand corner of your screen a window displays with your drives.  You will notice a search box on the upper right hand part of the window that allows you to search either all drives or the particular drive you are in.  for example if you open the R drive>Health Sciences Library > Uclass, and then enter a search term, it will search our new UCLASS files for the term.  I’ve had good success with this.

 Do others have any other Windows 7 tips or tricks?

 

SharePoint

SharePoint is as our  HSL internal staff communication tool.  Two of the advantages of SharePoint are:

1.       It is searchable:  Looking for information about timesheets?  You can enter timesheet in the search field and it will list all the documents related to timesheets.  In this case it includes the new student handbook that provides info about student timesheets.

2.       It is accessible for all HSL staff (including student assistants) online:    That means you can check schedules, info, etc. online anytime, anywhere at:: https://spse.ucalgary.ca/sites/HSL/ .  Login needs <uc_admin\> before the UCIT name (login used for U of C email).

 

Please let me know if you have any questions, suggestions or concerns.

Mary