HSL Access Notes - December 1st

Hello,

 

A few first notes for December…

 

Referral

In response to some questions about the best referral practices, the following has been recommended:

1.      Consult referral process. 

1.      If a client comes to the desk wanting to talk to a librarian in the consult office, and there is already another client there 

NOTE :if the client is a Dean or one of our higher profile users, get Susan or Lorraine for VET. 

2.      Ask the librarian how long the current consult will take. It is ok to interrupt and ask this question. 

3.      If the current consult if wrapping up, inform waiting client that it will only be a few minutes. 

4.      If the current consult will take longer: 

1.      Ask if Client can wait 

2.      Ask if Client would like to return 

3.      Ask client for further clarification about what his/her information need is and indicate that a librarian will contact him/her in the next 24 hours to set up an appointment.  Give client information to appropriate librarian. 

2.       Service staff should direct clients to the consult office if there is no one with the consult librarian.  There is no need to check if the librarian is available.  We want the clients to recognize that we are there for consult services. 

Twitter

Congratulations to Nicole and Chelsea on some early success with the first Health Sciences Library tweets.  Watch for interactive student activities. 

Staff at the desk may have students coming to choose their tweet treat from the candy bowl!

Check out the tweets - look for the bird icon in the black banner at the top of the LCR webpages.

Charge-all

We have a new ‘charge-all’ unit that can be loaned to students, to charge their mobile devices.  We expect two additional units soon.

 

Electronics

Chelsea has been working on cleaning up and consolidating the electronics cupboard as well as the storage of our circulating A/V equipment.

 

Here are some key updates:

 

Circulation cabinet -

·         The BENQ projector can be checked out for use in our group study rooms for 2 hours.

·         We now have several Apple cords/chargers/display adaptors that can be checked out by students for 2 hours

·         A working CHARGEALL UNIVERSAL CELL PHONE CHARGER which can be used to charge any mobile device. 2 hour loan

 

The older NEC projector is now on a shelf in the History of Medicine room for use in this room. Permanent shelf location to be determined.

 

·         There is a MAC adapter in the laptop case with the MAC staff laptop. This is for staff use only.

 

We also have a consolidated bag of some miscellaneous data connection cords. A list and description of these to follow.

 

Back Up Printer Problems

We are still finding that the printing at the back up printer is very slow for jobs that include a lot of images.  Both LCR ITS and Xerox are working on the issue, but in the meantime Glenn has added the circ area printer and the admin area printer as printer options for the backup workstation.  These options would be recommended (circ area for B\W and admin area for colour) if printing jobs seem to be too slow on the back up printer.  Also, the backup printer defaults to double-sided printing.

 

AV in 1459

The TV screen and computer have now been set up for staff use in 1459, thanks to Doug and Jed’s work last week. 

This can be used rather than using a portable data projector.  It can be used with either a laptop or the installed computer.  A wireless keyboard and mouse will be ordered.

The computer will remain on.  To use simply turn on the screen (power button on back along right hand side) and log on.

Select the hsl1459 login option and use password:  hsl14.

When done, please log off only – do not shutdown.  Please turn screen off.

It has already been popular in a number of meetings.

PLEASE NOTE:  The screen is a bit top heavy on the current stand, so please use caution and do not adjust.  If the unit does need to be rolled out of the way, please use two people to keep it steady.

 

Touch Table

We seem to the lost the ‘touch’, or camera function in our touch table.  This has been reported and we are pursuing solutions.

MAC Training

I am glad that many were able to attend the MAC ‘navigation basics’  training in the Bioinformatics Lab last week. 

For  assistance you can contact Dylan and his team at:  dmc@ucalgary.ca

 

Further training materials can be found at:

http://goo.gl/8qOJFn

 

Apple official Mac basics tutorials - https://www.apple.com/support/macbasics/tour/

 

Ansonalex.com's Mac Tutorial for PC Users / Beginners – https://www.youtube .com/watch?v=MN0FD8KW2V4

 

Introduction to Macs for PC Users - Darby Tober - Information Technology Lab - School of Information - University of Texas at Austin https://www.ischool.utexas.edu/technology/tutorials/start/pctomac/pctomac.pdf

 

Mac for Beginners - http://www.macforbeginners.com/page.php?id=155

 

 

CLS Registrations

A message from Taryn about Calgary Lab Service staff requesting Knowledge Resource Service (Calgary) registration.

 

Rachel and I gave a presentation to CLS staff last week about the services they have available to them via the KRS Web site. Calgary Lab Services is a wholly-owned subsidiary of Alberta Health Services. They provide lab testing within the city of Calgary. All staff are eligible for services from the KRS Web site.

 

CLS staff may be using a @cls.ab.ca email address, although they are encouraged to use their AHS email addresses.  Also, some staff may have adjunct status with the University of Calgary – these staff have been encouraged to obtain their UofC library card.

 

Rachel and I are repeating our presentation to site staff again next week, when you may see an influx of requests.

 

Please refer any questions to Taryn.

 

 

Thanks very much.

Mary

 

HSL Access Notes - November 14th

Hello,

 

A few November notes….

 

 

Twitter

Check out Health Sciences Library’s and LCR’s latest tweets at:  https://twitter.com/ucalgarylibrary

This account covers all LCR news, however look for the #HSL to check out our latest tweets.  Many thanks to Nicole and Chelsea for getting our first tweets out there!

You do not need to sign up for an account to view messages.

 

Public Computer Upgrade

Glenn with LCR ITS will begin deploying the new public computers (25 total) starting late Monday morning (Nov 17).  He hopes to have all of them installed and running by the end of day Tuesday.   need One table at a time will be shut down for the upgrade so that will leave at least 12 computers available at all times.

 

Time away Calendar

In speaking with staff, we have noticed some discrepancies with entires and updates in the staff time away calendar since the Outlook 2013 updates, .  It may be of benefit for all to update the staff time away calendar, if you haven't already, by opening the calendar link in SharePoint and re-connecting to Outlook (from the 'actions' drop down menu).  Please let me know if you have any questions or issues with the update or display in thestaff time away caledar.

Join Us!

November 21^st :  SharePoint Card sorting Workshop from 10:30 – 12:00

November 28^th:  MAC Basics – Bioinformatics Lab with Dylan Tetrault from 1:00 p.m. – 2:00 p.m.

 

Time to Celebrate

Save the date!  Health Sciences Library/Knowledge Resource Service/HKN Christmas Social

December 9^th from 11:30 – 1:30

Catered luncheon

Health Sciences Library staff room

 

Thanks.

Mary

HSL Access notes - October 31, 2014

Hello Everyone,

 

A few final notes for October…..

 

 

Time change Sunday

Just a friendly reminder that the time change will occur in the wee hours of Sunday morning.  We will be moving our clocks back one hour for that extra hour of sleep!

The clocks in Health Sciences Library do not generally change automatically, and we are not able to change them manually since they are special satellite clocks.  We will send in an Archibus request on Monday to update the clocks. Beware, our clocks will display one hour fast until the updates are made!

 

October 31^st Change to student emails

A reminder about the change being made to student emails today and the client impact that we may see over the next few weeks.

 

As a result of the implementation of Office 365, there will be a change made to student emails on Friday October 31^st.  The email below was sent to all registered students who have a preferred email address that is something different than @ucalgary.ca (which is what will be affected).  This change will have an impact on students receiving email messages from the Library system (On Shelf Hold notifications, Recall Notices, and Overdue Notices in particular). 

 

Students have been asked to set up mail forwarding within Office 365 before Friday if their preferred email is not an @ucalgary.ca email address.  We have put up reminders on some of the screens in the TFDL thanks to Jennifer Sowa and Melina (as attached). 

 

Beginning next week you may have students coming to your desks saying that they did not receive an overdue notice, a recall notice or an on shelf hold notification.  It is possible that they did not receive it.  If their preferred email address is not an @ucalgary.ca address, then they will need to be encouraged to set up email forwarding in Office 365 to be able to receive future messages from the Library.  There is nothing that we can edit in their SIRSI record that will circumvent this.

 

Please give students the benefit of the doubt if they are coming to you in the next few weeks.

 

Regards,

 

Claudette

 

Alumni Authentication for limited list of free Databases

Alumni client privileges do not include remote access to all UC online resources, but it does include access to a limited number of licensed resources listed at:  http://library.ucalgary.ca/online-resources-alumni

 

While UC students, staff and faculty authenticate for remote access using their barcode and pin or their UCIT account and password, 

Alumni authenticate for access using their eid, as noted at: http://library.ucalgary.ca/alumni-faq

 

Computer Upgrade

We have received word from LCR IT that our public computers in the service area are slated for upgrade, we hope to see this by the end of the term.

 

Journal title

Current work in the History of Medicine.  If you are looking for issues from this journal title, they will be residing on Chelsea’s desk for the time being in relation to the HDL transfer project.

 

Storage in Service Area

To maximize space for equipment and storage in the service area, a few things have been re-arranged.  Keyboards and mice for the study rooms are all in one cabinet now, and all are clearly labelled for each particular room.

 

Electronics re-organization

The electronics cabinet in the staff are is being re-organized.  One data projector will be made available for student use within the library and study rooms.  Watch for updates.

 

Charge-All

Unfortunately our “Charge-All” device to charge mobile phones on site is not operating properly and is being returned for replacement.  This service will be unavailable until further notice. 

 

Mackie Project

The Mackie items that have been stored in the staff workroom are now being incorporated into our History of Medicine room.  The monographs are being interfiled with the current items on the shelves.  The journals will be shelved alphabetically by title along the north wall with the boxed catalogues and miscellaneous files.  The most fragile items and oversize items are being processed for permanent transfer to Special Collections in TFDL.

 

 HDL transfer

The physical transfer of the journals that were barcoded earlier this year will begin November 4^th!  Our student assistants will be able to pull, scan and box items for HDL pick up.  We expect 12 boxes or bins to be transferred daily.  During the transfer process these titles will be inaccessible to clients.  If request are received, please direct UC clients to use ILL.  Once the items are accessioned into HDL they will be accessible once again and clients will be able to place holds and borrow. 

 

Happy Halloween to all!

Mary

HSL Access Notes - October 24th

Hello,

 

A few notes for the week…

 

 

SharePoint 2013

 

Thanks to all for the work done this week to begin triaging files in the SharePoint 2007 site.  Chelsea has added some helpful migration information to our HSL SharePoint 2007 homepage. 

We appreciate everyone’s involvement and support as we begin to move toward SharePoint 2013!

 

KRS Staff Meeting

The KRS(UC) sites will be closed next Thursday, October 30 for an AHS Knowledge Management all-staff meeting.  Signage at the KRS(UC)sites will direct clients who need immediate assistance to HSL.

 

Flu Shots Next week

Don’t miss your chance to have your free flu shot next week, October 29^th or 30^th  in the HRIC atrium.

Important changes to preferred email for students and staff coming October 31

On Friday, October 31, staff and student preferred email addresses in PeopleSoft will be updated to reflect their official @ucalgary.ca email address. Once this change occurs, official university correspondence (including MailMan messages, timesheet requests and expenses) will only be sent to your @ucalgary.ca email account. This does not include unofficial business such as newsletters and opt-in mailing lists.

This change is being made to comply with the university’s electronic communications policy to ensure appropriate use of the electronic communication system and to reduce risk of loss, corruption, mismanagement of data or unauthorized access. This brings staff in line with the policy for students (who are also being transitioned over on October 31) and faculty (to be completed at the end of the semester).

I have contacted Discovery systems to ask how this might affect our Sirsi notifications and David indicated the following:

I believe that when the switchover happens, the new “ucalgary” addresses will over-write any non-standard email addresses that students had entered into Peoplesoft and that had then loaded into Sirsi. So once that load happens, probably November 1 or 2, we will be emailing notices to the ucalgary address.  And unless students set up forwarding, the messages will only go to the ucalgary address. 

We will monitor the situation as this email update proceeds and provide any additional information as we learn more.  The best advice for clients at this point is tht if they are UC clients, they should be checking their UC email for any official notifications and correspondence.  Thanks.

 

 

KRS Clients and AHS email

Knowledge Resource Service (Calgary) management and team leads have confirmed that going forward, the key verification for employee eligibility for library services will be the Alberta Health Services email as noted in the Alberta Health Services directory.  The Alberta Health Services email will also be used to deliver all services and notices. 

·         This means that when registering Alberta Health Services clients we should also have their Alberta Health Services email as their primary email contact rather than a personal email. 

·         Staff should also take opportunity to check for AHS email in client records for KRS clients, and update whenever possible.

·         It was confirmed that Calgary Lab Services and Carewest employees do have valid email addresses in the Alberta Health Services directory though they may have a different format from the regular Alberta Health Services email.

 

Neonatal Resuscitation (NRP) titles: Alberta Health Services and UC copies

 

We have copies of this title both in the service area (specifically for Alberta Health Services clients) and the main stacks (for non-AHS clients). 

 

It is better for UC clients (or other non-AHS clients) to borrow one of the NRP titles from the main stacks, since these will act like any UC library book and can be renewed online as long as there are no other holds.

 

The copies in the circ area are flagged in Sirsi for Alberta Health Services staff.  If a UC  client wishes to borrow the Alberta Health Services copies, for example  if no others are available, this can be done, however staff will need to enter an override to allow the transaction to be processed in Sirsi.  It is important for staff to inform the client that they will need to phone in to renew due to the override required.  Of course if clients have any trouble renewing they can always call us for assistance.

 

Back Up Workstation

We have had a few situations recently where clients have been at the back up workstation at the service desk for lengthy sessions, creating a difficult situation or other clients needing access to back up or colour printing.  We are going to flag this station as an ‘Express station’ (up to 10 minute sessions) going forward to make it clearer to clients that the main intention is for short-term use and back up printing. 

We will continue to try to meet client needs while still trying to keep sessions at the back up computer as brief as possible, encouraging clients to use the public computers for searching or surfing sessions.

There are USB sticks in the drawer by station #3 that can be used to assist clients who are searching on the public computers but who want to save a few items to print on the back up printer.

New signage will be created.

 

Client Lost Books Billing/Claims Returns/Final Overdues

Issues around lost book billing, claims return items and final overdues can be forwarded to me for the time being.

 

Lync

Now that most staff are live with Office 2013, we would like to encourage all to set up their Lync account and add all the HSL and KRS(UC) staff contacts to streamline internal communications.  Our goal is to have all Lnyc accounts up and active by October 31^st.  If there are any questions, please let me know.

Taryn sent this helpful information for connecting to our KRS(UC) colleagues.

If you’d like to ‘chat’ with us via Lync, please add our AHS emails to your Lync contacts lists. Here is a link to instructions on how to add non-UofC emails into your Contacts list: https://support.office.com/en-US/Article/Adding-people-to-your-contacts-list-2b703d7f-cb20-4c9c-a7f3-0126e5316301?ui=en-US&rs=en-US&ad=US#_Add_a_contact

 

For reference, below are the AHS email accounts for KRS(UC) and other notable library staff.

alison.pinches@albertahealthservices.ca

brandie.bailey@albertahealthservices.ca

christie.hurrell@albertahealthservices.ca

elizabeth.aitken@albertahealthservices.ca

julie.alati-it@albertahealthservices.ca

kathryn.ranjit@albertahealthservices.ca

marcus.vaska@albertahealthservices.ca

marisa.tutt@albertahealthservices.ca
melanie.belliveau@albertahealthservices.ca

michelle.lemieux3@albertahealthservices.ca

michelle.turner@albertahealthservices.ca

sylvia.santiago@albertahealthservices.ca

taryn.lenders@albertahealthservices.ca

xurongrachel.zhao@albertahealthservices.ca

yongtao.lin@albertahealthservices.ca

 Thanks.

Mary

HSL Access notes - July 25th

Hello Everyone,

 

 

A few notes for the week….

 

Exchange Upgrade

Email Upgrade Update

 

As previously communicated, we are participating in the university-wide Microsoft Email Upgrade initiative happening next week.

Health Sciences Library computers will be upgraded the evening of Wednesday, July 30^th.

Going on holidays?

If you will be holidays or away from the office during this upgrade, please restart your computer, do not login and do not shut down your machine prior to your absence as it must be left on for the upgrade.

 

Email and Calendar Online

Did you know you can access your email and calendar online?

 

Pre-Upgrade:  Check your email online at exchange.ucalgary.ca

 

Post-Upgrade:  Check your email online at mail.ucalgary.ca

 

Information session

An information session at Health Sciences Library will be held on Wednesday July 30 at 2:00, room 1460A.

 

 

LCR State of LCR Address

 

All LCR staff are invited to join Tom Hickerson in the TFDL Gallery Hall on Thursday, July 31^st for a State of LCR update. 

Two sessions will be offered:

 

Session #1

12:00 – 12:45 pm

 

Session #2

1:00 – 1:45 pm

We hope as many Health Sciences Library staff as possible can attend.

 

Donation Review

Barb Ellis will be here to do the next round of donation appraisals this coming week.  The donations are on a marked shelf in the staff area.  

 

HDL Project

Amazing but true… the HSL project is now processing “P” titles and the end is in sight.  Many thanks to all who have worked so hard and long on this comprehensive project.

We do not have a firm date for the transfer of the physical issues to the HDL yet, but once we do, we will be ready!

 

Client Fines and Blocked Records

Once a client fine reaches 10.00, the record will be automatically blocked from further circulation type transactions such as renewals or checkouts.  UC clients will still have full remote access to online resources.

It is preferred for clients to clear their fines completely whenever possible, but if this is difficult for the client,  reducing below 10.00 will allow them to borrow or renew items.  I am also always open to discuss situations that call for exceptions to the rules.

 

Neonatal Resuscitation (NRP) titles: Alberta Health Services and UC copies

We have copies of this title both in the service area (specifically for Alberta Health Services clients) and the main stacks (for UC clients). 

It is better for UC clients to borrow one of the NRP titles from the main stacks, since these will act like any UC library book and can be renewed online as long as there are no other holds.

The copies in the circ area are flagged in Sirsi for Alberta Health Services staff.  If a UC student client wishes to borrow the Alberta Health Services copies, for example  if no others are available, this can be done, however staff will need to enter an override to allow the transaction to be processed in Sirsi.  It is important for staff to inform the client that they will need to phone in to renew due to the override required.  Of course if clients have any trouble renewing they can always call us for assistance.

 

Mary

HSL Access Notes - November 15th

Hello,

 

A few quick notes to end the week...

 

Communications

HSL Communications staff meeting is scheduled for Dec. 4th.  Have you provided input?  

 Hold Pick Up

To make our holds more visible for pickup they have been shifted to the shelving facing the main doors, essentially exchanging places with the newspapers.

 LINDSAY Access on Touch Table

There is a new way to login to LINDSAY Virtual Human on the touch table.  Click on the Lindsay Atlas icon on the desktop.  A UofC login screen will appear.  Login:  hslibr  password: libHs2..

Public Computer Login

We have noticed recently that more and more people are logging out of the public computers when they leave their stations.  If staff see a computer logged out, please log in so the computer is ready for the next client.  Since we can’t always catch these,  we have also placed the login information (lcr,info2) on each monitor frame to assist clients. 

Walkarounds

We have completed the campaign to flag unattended items in the library.  The bookmarks from security are no longer being printed and they received mixed reviews at main campus.  Thanks to all for helping to raise awareness about security issues in HSL.  We would like to encourage staff at the desk to continue regular walkarounds (once every morning, afternoon and evening on weekdays) to provide a staff presence and to offer assistance wherever need.

Desk

A few item, at the service desk have been shifted off the counter to try to improve visibility of staff at the desk.

Room Booking

Our room booking system is scheduled for an upgrade likely later in the month.  Stay tuned for more details.

Staff sessions

Two staff sessions coming up this week:

November 20^th 2:00pm :Touch Table with John Brosz

November 22^nd at 2:00 pm:  Art of Interviewing with Marcus and Mary

 

HSL Access Notes - May 24th

Hello,

A few notes for the week…

Town Hall Updates

Staff are encouraged to attend the series of presentations being held over the next few weeks if operationally possible. 

Gathering of the Provost’s Team:  May 29^th from 8:30 – 11:30

Strategic Directions for Libraries and Cultural Resources (developed through the Balanced Scorecard initiative)

Presented by Mary McConnell and Susan Powelson

Session #1

Thursday, May 30,  2013

TFDL 440B

9:00 – 10:00 a.m.

___________

Session #2

Monday, June 3, 2013

TFDL 440B

1:00 – 2:00 p.m.

__________

The Budget, Balanced Scorecard and Strategic Planning

Presented by Tom Hickerson

Monday, June 10, 2013

TFDL 440B/C

Session #1 – 10:00 – 10:45 a.m

Session # - 11:00 – 11:45 a.m.

___________

New Structure and New Administrative Assignments

Presented by Tom Hickerson

Wednesday, June 12, 2013

TFDL 440B/C

Session #1 – 1:00 – 1:45 p.m.

Session #2 – 2:00 – 2:45 p.m.

__________

Engagement Survey Follow-up

Presented by Tom Hickerson

Thursday, June 13, 2013

TFDL 440B/C

Session #1 – 1:00 – 1:45 p.m.

Session #2 – 2:00 – 2:45 p.m.

Holiday Schedules

With many staff away for conferences and holidays over the next few months, we will be single staffing much of the time at the service desk.  The desk schedule, in SharePoint, has been updated for the months of June – August.  Staff are asked to review the schedule, especially as the coverage will change as staff take their time off.  Please let me know if you see any issues.  I will be away to visit my mom in Quebec from June 3 – 18 inclusive. 

New Computers for Computer Commons

50 new pc’s will be installed in the Computer commons in June.  The first batch will be installed on Tuesday, May 28^th.   The PC’s will have Endnote 7 loaded for instructional purposes. 

Microfilm Scanner/Printer

The microfilm scanner/printer will also be installed in June.  Watch for more details.

Keys

A number of staff have contributed to updating our key inventory and management.  Many thanks to Leslie, Sara and Chelsea! 

Chelsea has completed a re-organization of our keys into three key boxes:

Service Key Box:  Located in the service area and holds keys needed in the service and public areas, as well as a key to the master key box.  A printed master list for this key box is in the Operations Manual (white binder on Brian’s desk), and it is also in the shared drive.

Administrative Key Box:  Small box in the administrative assistant’s cubicle.  Contains keys to Susan and Mary’s offices.

Master Key Box:  Larger box in the administrative assistant’s cubicle.  Contains all remaining inventory of keys.

Inventory (which key fits which door and how many do we have)  and key management (who has which keys) spreadsheets are saved in the shared drive.  UCLASS:  Administration:  Office Support: Key List

Chelsea has agreed to be the contact for key management requests.  If you need to return keys or request new keys, please contact Chelsea.

Resident Remote Access

We recent had a group of residents experiencing problems with their remote access using their UCIT logins recently.  LCR System staff advised that they could still gain remote access using their barcode and pin numbers on the ONEcards.

Currents

The 2013 current periodical titles are being shifted on the Currents shelves.  With recent cancellations, we will be able to condense our display and remove a bay from the unit.

2002 – 2003 Periodicals to HDL

The 2002-2003 issues of about 50 of our current titles have now been processed for transfer to HDL.  Some of the issues that already have copies in HDL from other sources have been withdrawn.

Computer in Consult Office

The computer in the consult office has been updated.  Rather than log in using a generic log in, staff can log in using their individual log in name and password.

Meeting Room bookings at TFDL

If you need to book a meeting room at TFDL, please contact Brenda MacDonald (brenda.macdonald@ucalgary.ca) or Alessandra Bauer Mello (abauerme@ucalgary.ca).

You can find out more about TFDL room bookings at:  http://lcr.ucalgary.ca/files/lcr/TFDL%20Meeting%20Room%20Booking%20Guide%202013.pdf

Service Area Updates

The  hold folder with information about holds that are not on the shelf is now being kept on Chelsea’s desk.  Chelsea is providing the follow up.

The History of Medicine sign in sheet is on a clipboard in the cabinet behind the service counter just below the card binders.

The Lexi-comp and Dynamed code sign up forms are now in a Lexi-Comp folder in the drawer behind the service counter with other service area files.

WIFI Signal in HSL

Our HSL WIFI signals have been tested recently and found to be low in the individual study rooms due to the number of walls and interference.

The technicians have provided the following info:

Options for our users:

a) relocate the device -  the farther you are from the router, the weaker the signal

b) consider using a dual band (range extender) on your device; replace your laptop's PC card-based wireless network adapter with a USB wireless network adapter

c) Try changing your wireless router's channel through your router's configuration page to see if your signal strength improve; in Canada, these channels are 1, 6, and 11.

Users can e-mail ITS to ask for individual technical assistance: itsupport@ucalgary.ca

Please let me know if you have any questions, concerns or suggestions.

Mary