Showing posts with label Lync. Show all posts

Friday, March 13, 2015

HSL Access Notes - March 13th

Hello,

Looks like spring is on the way!

SP 2013 Updates

More migration news from Chelsea:

Remember to use IE to access SP 2013. Bookmark the SP 2013 for easy access: https://intranetqa.ucalgary.ca/ecspilot/collab/hsl/SitePages/Home.aspx

A student assistant’s page with projects has been added with a link on the left hand side of the homepage.

Communications files for the flat panels and websliders have been added.

Next week’s Staff Sessions

Join Us:

Wednesday, March 18^th: 360 Link with David Brown 2:30 – 3:30 in 1459

Thursday, March 19^th: LibAnswers statistics with Chris Hayward 2:00 – 3:00 may be in either 1459 or 1460B

Instant messaging with Lync

I hope everyone is having good luck connecting internally using LYNC. This week ITS has confirmed that staff using workstation #1 and #2 at the service desk can sign into Lync using their own email. Staff are encouraged to sign in and use LYNC from these stations or station #3 if you are covering a service shift. Don't forget to sign out when your shift is done. :)

Your availability on LYNC links to your availability in your personal Outlook calendar. For example, if I have myself booked in my calendar for a desk shift, my LYNC profile will automatically show as unavailable. If this happens but you are available, the status can easily be updated manually on the LYNC screen.

Did you know LYNC can be used from within your Outlook webmail account. You will likely need to add contacts, but I was able to send and receive LYNC messages to HSL staff even from home!

Remember it is always helpful to have your sound on to hear Lync alerts.

Donation

A Dr. Uzoka will be coming in to HSL sometime this month to pick up a box of donated books left here by a faculty member. This box of books is in the storage room on top of the table close to the door.

Zendesk

To send questions or work to Collections staff, please send your requests through Zendesk. You can connect using the "Feedback" button on the LCR homepage. LCR is using Zendesk to track, triage and follow up with work requests etc.

AHS Client Printing

Generally Alberta Health Services clients can print from our back up printer at the service desk. Work or health related information can be printed free of charge, while personal printing is regular price. However going forward Free printing for AHS staff will be limited to black and white printing only. If clients require colour printing, even if it is work or health related, they will need to pay the .39/page cost, of they can print in black and white free of charge.

I know there is one AHS client in particular who been regularly printing in colour. I would be happy to speak to him or any other clients who have comments or concerns about his change. We have updated the sign on the back up printer.

Travel and Expense Claims - before March 23rd

A note from Barb in LCR Finance:

Please complete and SAVE (do not SUBMIT) all outstanding travel and expense claims in PeopleSoft and bring the signed report and receipts to LCR Finance (TFDL 645) as soon as possible but no later than 4:30pm Friday, March 23rd. Jocelyn will review, make corrections if necessary and contact the claimant to SUBMIT their report in Peoplesoft.

If your travel or expense claim occurs the week of March 23rd, please contact Jocelyn at 220-2784 or me at 220-3734 for further instructions.

Note….this does not include Professional Expense Reports (PER).

Coming Soon! New and "Improved Reference Statistic Program

We will officially be going to LibAnswers for reference/instruction statistics on Wednesday, April 1^st.

Join us for training at Health Sciences Library on March 19^th!

Monday, January 12, 2015

HSL Access notes - January 12th

Hello,

A few notes to welcome the new term….

New Term

Welcome back to all following what I hope was a pleasant and refreshing Christmas break!

Best wishes to our student assistants for another successful term ahead!

We appreciate the coverage, service and mountains of project work that our student assistants provide each season.

This term our students and casual staff will be covering shifts as follows:

Mondays: Kathleen 4:00 – 10:00 & Mary A. 5:00 – 10:00

Tuesdays: Krystal 5:00 - 10:00

Wednesdays: Mary A. 5:00 – 10:00

Thursdays: Robin 5:00 - 10:00

Saturdays: Anna 1:00 – 4:00

Sundays: Kathleen 12:00 – 8:00 and Vacant: 3:00 – 6:00

We are still looking for student coverage from 3:00 – 6:00 on Sundays for this term.

Thanks.

Health Sciences Library Room Booking System

While the TFDL room booking system seems to be up and running, the Health Sciences Library links are not operational yet. We are following up with LCR IT and hope these will be restored soon.

LYNC

We are investigating options for using LYNC from the two service desk stations that use generic logins. We do hope that all staff will be able to connect via LYNC for internal communication.

Issuing Sirsi Privileges

A message from Claudette at TFDL regarding issuing Sirsi cards to clients at the desk…

All –

Just a reminder that if individuals come in to validate a TAL (The Alberta Library) card or to purchase or reinstate a community reader card that you search their names in our system. It is good practice before creating any card to check the patron’s name to make sure they have no other cards in the system.

If a client has unresolved fines, fees or issues on a previous card, even if it has expired, these should be resolved before privileges are granted or re-instated.

PAM Boxes

We have surplus pamphlet boxes that are available for re-purposing. Extras will be placed downstairs by room G 385 in the hallway west of the Libin theatre for all to help themselves.

Electronics

We have received two new Charge-all units from TFDL this week, for a total of three units that can be circulated.

Power at Round Tables

Power has been restored at the round tables. The power connections at each of the tables has been checked and the power boxes secured to the concrete floor.

Cheques Used for Fee/Fine Payment

We seldom see cheques used for payment, however we did see one this week! The Finance Office had indicated that only cheques made out to University of Calgary can be accepted.

HSC Maps online

In addition to the helpful interactive room finder and campus maps at: http://www.ucalgary.ca/map/

There are also some Foothills Campus building maps from Instructional Resources at: http://www.ucalgary.ca/instructionalresources/maps

Room 1459

The TV screen in 1459 is set up for staff. The screen does have a mouse and keyboard attached. There are also two wireless mice stored in the electronics cabinet that can be used along with the attached keyboard as another option.

Wishing all a good week and good term ahead.

Friday, October 24, 2014

HSL Access Notes - October 24th

Hello,

A few notes for the week…

SharePoint 2013

Thanks to all for the work done this week to begin triaging files in the SharePoint 2007 site. Chelsea has added some helpful migration information to our HSL SharePoint 2007 homepage.

We appreciate everyone’s involvement and support as we begin to move toward SharePoint 2013!

KRS Staff Meeting

The KRS(UC) sites will be closed next Thursday, October 30 for an AHS Knowledge Management all-staff meeting. Signage at the KRS(UC)sites will direct clients who need immediate assistance to HSL.

Flu Shots Next week

Don’t miss your chance to have your free flu shot next week, October 29^th or 30^th in the HRIC atrium.

Important changes to preferred email for students and staff coming October 31

On Friday, October 31, staff and student preferred email addresses in PeopleSoft will be updated to reflect their official @ucalgary.ca email address. Once this change occurs, official university correspondence (including MailMan messages, timesheet requests and expenses) will only be sent to your @ucalgary.ca email account. This does not include unofficial business such as newsletters and opt-in mailing lists.

This change is being made to comply with the university’s electronic communications policy to ensure appropriate use of the electronic communication system and to reduce risk of loss, corruption, mismanagement of data or unauthorized access. This brings staff in line with the policy for students (who are also being transitioned over on October 31) and faculty (to be completed at the end of the semester).

I have contacted Discovery systems to ask how this might affect our Sirsi notifications and David indicated the following:

I believe that when the switchover happens, the new “ucalgary” addresses will over-write any non-standard email addresses that students had entered into Peoplesoft and that had then loaded into Sirsi. So once that load happens, probably November 1 or 2, we will be emailing notices to the ucalgary address. And unless students set up forwarding, the messages will only go to the ucalgary address.

We will monitor the situation as this email update proceeds and provide any additional information as we learn more. The best advice for clients at this point is tht if they are UC clients, they should be checking their UC email for any official notifications and correspondence. Thanks.

KRS Clients and AHS email

Knowledge Resource Service (Calgary) management and team leads have confirmed that going forward, the key verification for employee eligibility for library services will be the Alberta Health Services email as noted in the Alberta Health Services directory. The Alberta Health Services email will also be used to deliver all services and notices.

· This means that when registering Alberta Health Services clients we should also have their Alberta Health Services email as their primary email contact rather than a personal email.

· Staff should also take opportunity to check for AHS email in client records for KRS clients, and update whenever possible.

· It was confirmed that Calgary Lab Services and Carewest employees do have valid email addresses in the Alberta Health Services directory though they may have a different format from the regular Alberta Health Services email.

Neonatal Resuscitation (NRP) titles: Alberta Health Services and UC copies

We have copies of this title both in the service area (specifically for Alberta Health Services clients) and the main stacks (for non-AHS clients).

It is better for UC clients (or other non-AHS clients) to borrow one of the NRP titles from the main stacks, since these will act like any UC library book and can be renewed online as long as there are no other holds.

The copies in the circ area are flagged in Sirsi for Alberta Health Services staff. If a UC client wishes to borrow the Alberta Health Services copies, for example if no others are available, this can be done, however staff will need to enter an override to allow the transaction to be processed in Sirsi. It is important for staff to inform the client that they will need to phone in to renew due to the override required. Of course if clients have any trouble renewing they can always call us for assistance.

Back Up Workstation

We have had a few situations recently where clients have been at the back up workstation at the service desk for lengthy sessions, creating a difficult situation or other clients needing access to back up or colour printing. We are going to flag this station as an ‘Express station’ (up to 10 minute sessions) going forward to make it clearer to clients that the main intention is for short-term use and back up printing.

We will continue to try to meet client needs while still trying to keep sessions at the back up computer as brief as possible, encouraging clients to use the public computers for searching or surfing sessions.

There are USB sticks in the drawer by station #3 that can be used to assist clients who are searching on the public computers but who want to save a few items to print on the back up printer.

New signage will be created.

Client Lost Books Billing/Claims Returns/Final Overdues

Issues around lost book billing, claims return items and final overdues can be forwarded to me for the time being.

Lync

Now that most staff are live with Office 2013, we would like to encourage all to set up their Lync account and add all the HSL and KRS(UC) staff contacts to streamline internal communications. Our goal is to have all Lnyc accounts up and active by October 31^st. If there are any questions, please let me know.

Taryn sent this helpful information for connecting to our KRS(UC) colleagues.

If you’d like to ‘chat’ with us via Lync, please add our AHS emails to your Lync contacts lists. Here is a link to instructions on how to add non-UofC emails into your Contacts list: https://support.office.com/en-US/Article/Adding-people-to-your-contacts-list-2b703d7f-cb20-4c9c-a7f3-0126e5316301?ui=en-US&rs=en-US&ad=US#_Add_a_contact

For reference, below are the AHS email accounts for KRS(UC) and other notable library staff.

alison.pinches@albertahealthservices.ca

brandie.bailey@albertahealthservices.ca

christie.hurrell@albertahealthservices.ca

elizabeth.aitken@albertahealthservices.ca

julie.alati-it@albertahealthservices.ca

kathryn.ranjit@albertahealthservices.ca

marcus.vaska@albertahealthservices.ca

marisa.tutt@albertahealthservices.ca
melanie.belliveau@albertahealthservices.ca

michelle.lemieux3@albertahealthservices.ca