Hello,
A few
notes for the week….
A World of Good Wishes
Our very best wishes Caitlin, as
you begin your leave this week! We will
be excited to meet your little one soon!
Referrals from Service Desk
As
discussed at our recent Public Service meeting, the following guidelines have
been developed for general librarian referrals from the service desk. There may be a few adjustments to this as we
move ahead with this, but please review and follow guidelines as
indicated. Please let me know if there
are any questions.
When the client wants to meet with a
librarian:
·
Triage first: "is it something I can help you with?";
then send to consult office if appropriate
When the client wants to meet with a specific librarian:
·
Without being obtrusive, try to determine if it's something that
can be answered at the service desk: "I'm not sure _____ is available;
might it be something I can help you with?"; if not, contact the librarian
using Lync.
·
If specific librarian is not available, again suggest consult and
if client still wants that specific librarian, provide business card so that
client can make contact.
When client wants to meet with the consult office librarian and
there is already another client there:
·
Ask the librarian how long the current consult will take. It is ok
to interrupt and ask this question.
·
If the current consult is wrapping up, inform waiting client that
it will only be a few minutes.
·
If the current consult will take longer, offer some alternatives:
if the client would like to
o wait
o return later -- flag and notify librarian if
they intend to come back later and any provided details about their question
o have a librarian contact him/her -- ask client
for some details about what his/her information need and say a librarian will
contact him/her in the next 24 hours (business day) to set up an appointment.
Give client information to appropriate librarian (Lorraine for BHSc, Vet; Helen for PGME, Caitlin for UME (but will probably be Susan
when Caitlin is on leave, KRS librarians for AHS, Susan for others).
o contact a librarian using the "consult a
librarian" link
·
We try to avoid making appointments for the consult office;
objective is to be available for drop-in clients at the time they come in.
·
NOTE: If the client is a Dean or one of our higher profile users,
get Susan (or Lorraine for Vet). We will obtain names and photos of some of these individuals for
the service desk.
RefWorks
Information from the
instruction team on RefWorks updates…
In light of the problems using the
new ProQuest for Word with documents created before Dec 18th our
Citation Management Tools Libguide has been updated.
You can find the Citation
management Libguide from the Health Sciences Library homepage >select
Research Guides> scroll down to Citation management Libguide.
Or,
Please see the changes on the home
tab and Refworks tab here: http://libguides.ucalgary.ca/content.php?pid=432455
In addition, a reminder that those
trying to create a new account, if you direct clients to register for refworks
through our Health Sciences Library Citation management Libguide they should
have no problems or use this link: https://www.refworks.com/refworks2/default.aspx?r=authentication::init&groupcode=RWUCalgary
HDL Transfer Project
The HDL transfer project is past
the 2/3 mark with thanks going out to Chelsea, Brian, Lourdes, TerriLynne and
every student and casual staff who have been assisting with this project.
The team has been pulling, processing and packing 32 boxes for pick up on a
daily basis since November. We are hopeful that this part of the
project may be complete by the end of the month. Thanks for the ongoing
work on this project!
Electronics
The wireless keyboards, remotes
and mice for rooms 1453, 1454 and 1455 are now contained in three separate
barcoded bins. This helps with storage as well as streamlines the
checkout process. The items have been entered in Sirsi as a kit with 3
parts. This does mean the checkout process requires an override.
This flags for staff the need to ensure all 3 parts are in the bin at both
checkout and check-in. Please let me know if there are any questions or
comments from clients. Thanks.
Back up workstation Printing
Please note that the back up
printer for clients at the service desk can still be slow when printing larger
colour jobs. However clients at this workstation do have a number of
printer options they can select. Clients may want to confirm which
printer is selected for their jo. Last week we had once client send a job
several times wondering why it wasn't prinitng, only to find once staff
assisted that it had printed to the admin printer in the staff area. If
there are unclaimed print jobs in the staff area, they may be 'lost' client
print jobs.
·
12 HSL Ref
(Default)
·
12 HSL Ref Colour
·
10 Circ - HSL
·
13 Admin - HSL
·
13c Admin - HSL -
Colour
If clients indicate that they are
printing a large colour job, the best option at this time is to select the 13c
Admin - HSL -Colour printer that will be our admin copier/printer in the staff
area. Staff will need to retrieve for the client.
Large B/W jobs may also be sent to
the "10 Circ - HSL" staff printer in the service area if the back up
printer is being overly slow.
Client Alert
I would like to alert staff
to three certain client situations from recent times.
An older gentleman who most of us
have assisted with printing issues. He is in almost daily and is
generally calm, though can get agitated and outspoken. He has been seen touching
another client's belongings briefly.
A younger lady who generally wears
a head scarf, and glasses, and is friendly, but very talkative chatting and
asking unusual or general knowledge questions.
A client who called in today who
spoke assertively indicating he is in a senior position in the faculty and who
spoke incoherently in a disturbing way. This was flagged in an LCR
incident report and UC Security followed up on this call).
I would like to ask staff to
pass along any concerns regarding these clients, or any other clients or transactions
of concern, whether in person, by phone, email or IM chat. This will help
us establish any patterns of behaviour if further follow up is required.
Kitchen Update
We have
been advised by Security that our toaster oven should be removed from the kitchen
for safety reasons. It will be removed
on Friday. Does this happen to belong to
a staff member?
TFDL Writing Sessions
There are some information
flyers at the service desk advertising free drop-in writing sessions at
TFDL. These are made available through
the Student Success Centre and LCR. More details and contact
Info
included on the flyers.
