HIN 260 FAQ

Questions asked of me in HIN 260: Clinical Practice Guidelines

• What is the difference between Guidelines, Protocols, Standards?
• Is there a gold standard for length of time for revision? i.e. How many years before a CPG should be revised?

Suggested Refstats Shortcut Codes

Hi everyone

The Reference workteam is proposing a list of abbreviations for FAQ entries on refstats. Currently it is written from an HIN point of view but can easily be amended. We think it might make stats easier to retrieve and group, as well as save a little time. Here are the suggested items - if agreed we can post and start using - I'll ake a pretty version.. Cheers    Elizabeth   (send your feedback to me  or this blog - thanks)

How to renew                       REN

Book return                           RET
How to place hold               HOL

Hours                                     HRS

Location of Library              LOC

Printing Problems               PRN

Photocopying                       PCY

Email Problems                    EML

Bathroom                              BRM

CPR Manuals                        CPR

NRP Manuals                        NRP

Database access                  DBA

Ejournal access                    JNA

Is there wifi                           WIFI

Fax request                            FAX

Phone                                     PHO

Refer to fcrc                          FCRC

Find AHS web                        AHSW

How to get to HINC              HWEB

Direct to a unit/clinic         CLIN

Refworks questions             REFW

HSL Access Notes - May 28th

Hello Everyone,

A few notes for the week....

HSL Weekend closure – July and August

As noted last week HSL will be closed on Saturday and Sundays through July and August.   This is reflected in our hours posted on the LCR website, and broader communication about this will be sent out to faculty and posted by mid-June.  Weekend staff may wish to mention this to clients who regularly use the library on Saturdays and Sundays.

If there are any client questions or concerns please refer to myself or Susan.

Consult Office Coverage - Update

• Thanks Lourdes for distributing the June desk and consult office schedule.  There are quite a few changes with summer schedules and vacation coverage, please review and please report any concerns or questions about the schedule to Lourdes or your manager.
• The consult office will not be staffed full days from June 1st - June 15th.  During this time Lourdes will monitor the IM chat and hslibr email.  During the week of June 4 - 8, while Lourdes is away, HIN staff will monitor the IM chat and the HSL librarians will monitor the hslibr email.  Beginning June 18th the full day consult shifts will resume.
• If you are taking information from a client to pass along to a librarian, please include as much detail as possible.  There will soon be an HSL referral form that will help with this.
• Please take note of the  changes in the weekly desk/consult schedules.  If the office is not staffed, service staff may check to see if any of the  librarians are available for reference questions, or may refer clients to the librarians using their business cards at the desk.  

HIN

A reminder about our HIN service model...

The HSL full service model for assisting HIN clients involves more staff facilitated service.  That is, when responding to  HIN clients at the desk or by phone, we do not refer them to online services, but collect information and complete the transaction on their behalf.
With the HIN full service model

• Our main responsibility at the desk is to respond to their request fully and completely at the first point of contact, regardless of home library or location of item involved.
• This will often involve more staff facilitation of the request.  The client should not be required to take any further steps (eg. send email or complete online form).  Staff should be able to complete the transaction on behalf of the client.
• We have found the requests forms very helpful in responding to client requests directly at the desk.  Copies of forms are in the circulation file cabinet, or can be printed from the HINC website.
• Some examples this week included placing an ILL request for an HIN client who needed a print copy of a book that U of C only has in online format.  Printed request form filled out at desk with client and passed along to DDS staff.
• Paperwork 'scanned to email' for HIN client.

Please let me know if you have any questions about our service guidelines or any specific service transactions, or suggestions for other processes that would support the full service model.

Doucette Collection and Holds

The Doucette collection does not support on-shelf holds.  If a client would like a Doucette item transferred to another UofC pick up location, they would need to request this through staff.  For example HSL/HIN clients could request through hslcirc or hsldoc emails.  The items would be brought in from main campus and then signed out to the client.  The Doucette sign outs may require an override.

Access to 1461 – 1464 Rooms

Work on the doors continues,  preventing  shared  access to the 1461-64 rooms for now.  Until further notice access to these rooms will be via the theatre 4 hallway only.

History of Medicine

There is a research summer student working in the HSL History of Medicine room.  She has approval to use the room through the summer months.  Her name is Nicole.  When she requests access to the room, please do not give out the key.  Staff are asked to accompany her to the room and open the door for her.  It is best to keep the lockset in the locked position and to return the key to the key box.  Thanks.

Main Doors - Important

We have had some recurring problems with the front doors latching.  This means that if a door is opened after hours, and is just left to swing close, it may not lock properly.  Closing staff and all staff entering or leaving the library by the front door outside of regular open hours are asked to please double check that the doors are locked as a regular practice.  Thanks. 

Book Return

Have you noticed our new book return sign and book slide in our service desk?  It seems to be working very well.

Moneris - Spam

A number of staff have received an email for Moneris, the company that supplies our transelect equipment for credit and debit transactions.  The email asks staff to link to another page.   I have followed up with main campus and have been advised that the link should not be opened.  Please delete this email.

Clock

The slow clock on the wall across from Janine's desk has been reported.

Service Desk Phones

Both phones at the service desk now have the number 220-6855, though they are separate lines.  If someone is on one of the phones, the other line can still be used for incoming and outgoing calls.  Any reference to 220-6857 should be removed from documentation.

Supplies

We will be sending out a supply order next week.  Please have requests in by Friday.  If staff at HSL notice any supplies that are low, please let me know.

Mary

Please let me know if you have any questions, concerns or suggestions.

Hope you have a great week.

Mary

Greetings from WILU 2012

Yongtao and I just finished our presentation at WILU 2012: Designing a Sustainable Information Literacy Curriculum for Health Care Professionals in a Hospital Library Network http://sites.macewan.ca/wilu2012/program/program-abstracts/ We had a good turnout and discussions engaging. We both felt that our curriculum design process was fascinating and unique to our attendees. People were impressed with all the work we do! Great job HIN! We'll post a link to the slides when they're available. These are also available in the shared drive in the Instruction Work Team folder, WILU2012.

Guest Lecture: Dr. Jeffrey M. Drazen, Editor-in-Chief of The New England Journal of Medicine

Event Date May 22 2012
4:00pm - 5:00pm
Location Libin Theatre, Foothills Campus, University of Calgary
Description
 “Scientific Writing and Publications” Dr. Jeffrey M. Drazen, Editor-in-Chief of The New England Journal of Medicine
For more info http://medicine.ucalgary.ca/node/5201

Grey Horizon Blog in Cancer Care

Check us out for current grey literature cancer-care material here.
We monitor the following key resources for you:
-World Health Organization – Health Topics – Cancer (International)
-Urban Health Today (International)
-New York Academy of Medicine (US)
-Kaiser Daily Global Health Policy Report (US)
-National Institute for Health and Clinical Excellence (UK)
-Globe and Mail Health News (Canada)
-Canadian Health Research Collection (Canada)
-Public Health Agency of Canada (Canada)
-Canadian Medical Association News (Canada)
-Canadian Institute of Health Information (Canada)
-Health Canada Drug Product, Drugs and Health Products (Canada)
-Centre for Health Services and Policy Research (CHSPR), University of British Columbia (Canada)
-CMA Infobase Clinical Guidelines (Canada)
-IHE Institute of Health Economics (Alberta)
-Ontario Cancer Care

Forward our Blog to your clients if you see the interest.

New Mental Health Strategy for Canada

The Mental Health Commission of Canada released its Mental Health strategy the other day. This is the first national-level mental health strategy for Canada (several provinces have their own, and several other countries have national-level strategies). It will be a foundational document for anyone doing research in the years to come on mental health policy. I was involved in a lot of the literature searching that informed this document, and I also proofread the reference list. You can access the Strategy at http://strategy.mentalhealthcommission.ca/.

HSL Access Notes -May 4th

Hello Everyone,

A few notes to begin the month….

HSL Weekend closure – July and August

As noted last week HSL will be closed on Saturday and Sundays through July and August.   This is reflected in our hours posted on the LCR website, and

broader communication about this will be sent out to faculty and posted by mid-June.  Weekend staff may wish to mention this to clients who regularly use the library on Saturdays and Sundays.

If there are any client questions or concerns please refer to myself or Susan.

Consult Office Coverage

Thanks Lourdes for distributing the May desk and consult office schedule.  There are quite a few changes with summer schedules and vacation coverage, please review and please report any concerns or questions about the schedule to your manager.

The consult office will not be staffed full days through May and June.  Please take note of the  changes in the weekly desk/consult schedules.  If the office is not staffed, service staff may check to see if a librarian is available for reference questions, or may refer clients to the librarians using their business cards at the desk.  Please note that Lorraine Toews will be away until May 28^th and Helen Lee Robertson is away until June 7^th.

Chat & hslibr will be monitored by Lourdes or the front counter staff outside of consult hours.  Lourdes will be away on Monday, May 7^th and Tuesday, May 8^th.   Staff scheduled at the desk from 8-10 and 2:30-4:30 on Monday and from 12:00  - 4:30 on Tuesday will cover IM and hslibr.  Processes will be reviewed with desk staff.  Lit searches received in hslibr will be forwarded to hslref.  If you have questions please let me know. 

The May desk schedules are also uploaded to Sharepoint.  

Summer Scheduling

Leslie will be assisting with additional hours at HSL over the next 5 months, that will also include a schedule change.  Leslie will be working Sunday to Thursday, with 11:00 a.m. – 7:00 p.m. shifts on Tuesdays, Wednesdays and Thursdays.

Leslie’s shift will provide early evening coverage on these days  and student evening shifts will run from 7:00 p.m. – 10:00 p.m. to provide more assistance with closing.

Thanks Leslie for assisting with the additional operational support over the summer months.

HKN News

We are pleased to announce that Janine Miiller is now on full-time contract with HKN.  Janine will continue to assist with client service with a regular Friday morning shift at the service desk. 

Clients and HIN locations

A reminder that if clients are anxious to access an item at an HIN location and would like to make the trip to pick up the item themselves, it is always best to call first to ensure the item is available.   

Clients with “Patient” profile

Please remember, a client with a library card that has a ‘patient’ profile in Sirsi can only use this card to borrow from the Consumer Health collections.   If they would like to borrow from the clinical collections, there are other options that are available to members of the public such as the Community Reader card or the TAL card.

HIN staff messages

From time to time we may receive messages for all HIN staff in our generic HSL email boxes.  Please note that some of these messages are intended for implementation by HIN staff but as information only for HSL staff.  For example  messages about changes or updates to HIN Refstats processes are for HSL information only and do not affect HSL Refstats processes.  Thanks.

Signage

Hours of operation signage has been installed on the glass side panel at the front entry.  We are still considering the best way to display holiday hours.  Signage has also been added on the desk for the book bin and above the self-checkout unit.

Access to 1461 – 1464 Rooms

 We thought we were close this week, however the work on the doors continues,  preventing  shared  access to the 1461-64 rooms for now.  Until further notice access to these rooms will be via the theatre 4 hallway only.

History of Medicine

There is a research summer student working in the HSL History of Medicine room.  She has approval to use the room through the summer months.  Her name is Nicole.  When she requests access to the room, please do not give out the key.  Staff are asked to accompany her to the room and open the door for her.  It is best to keep the lockset in the locked position and to return the key to the key box.  Thanks.

MCCQE

 The Computer Commons will be booked for the MCCQ exams from 8:00 a.m. – 5:00 p.m. through May 9^th.

 AUPE

There re special offers available for AUPE members:  reduced rates on tickets for movies, the Calgary Zoo, Heritage Park, and Calaway Park.  More details posted in the HSL staff room.

Service Desk Phones

A request has been submitted so the both phones at the service desk will have the number 220-6855.  Any reference to 220-6857 should be removed from documentation.

Please let me know if you have any questions, concerns or suggestions.

Hope you have a refreshing weekend.

Mary