HSL Access Notes - December 12th

Hello,

 

A few notes for the week….

 

Farewell

We will be wishing farewell to Nicole Talsma this week who will complete her term with HSL on Friday.   We will miss you Nicole and will be thinking of you and wishing you well from HSL!

 

Doucette now offering Onshelf Holds

Starting today, clients can now place HOLDS on items on the shelf at the Doucette Library.

Everything, including kits, is holdable and we will be monitoring this to see if this becomes an issue for in transit purposes (some kits are very large and present an awkward size for shipment). 

Also, because this is an education collection, it includes materials for learners of all ages.

 

Network Outage

The planned UofC Network Outage December 27^th – 29^th will interrupt access to online library resources and services.  There will be a slide created for our flat panel and webpage to notify clients.

 

Printer

Our back up printer has had some adjustments and seems to be priming at a more reasonable speed.  We are going to continue to monitor.  Please let Lourdes know if you encounter any further problems with this printer.

 

Instruction Winter 2015

The instruction schedule for the winter 2015 term is now posted.  Handouts are available for clients at the desk.

 

Electronics

Chelsea has created a easy-reference list of our electronics in our staff electronics cabinet. 

All of the circulating electronics can be found in Sirsi under the brief record HSL A/V Electronics. 

All Apple accessories have labels to indicate name and function.

 

RefWorks

All those who have accounts with the  popular citation management software RefWorks accounts for the University of Calgary will  have received notification about the account migration planned for December 18, 2014 at 11:00 AM Mountain Standard Time, with an anticipated downtime of approximately 2 ½ hours.

Lorraine Toews has prepared and distributed a comprehensive reference guide to assist clients who come to the desk with questions about the migration and next steps.

Three are copies of the document for clients at the service desk by station #3 and in the consult office.  The information does include Customer support contact information if clients deed in depth assistance.

LCR Christmas Social

Hawaiian Holiday celebration!

Get into the spirit of the Islands!

Break out your tropical wear and enter our Contest!

Anything wearable goes - Hawaiian shirts, grass skirts, wide-brimmed sunhats and shades

Wednesday, December 17^th

Lunch, 12:00 – 2 :00 p.m.

TFDL Gallery Hall, Main Floor, Taylor Family Digital Library

Holiday greetings from Tom at 12:45 p.m.

We are accepting donations of cash and/or non-perishable Food items for the Campus Food Bank

Tropical dress winners announced at 1:45 p.m.

Voting closes at 1:30 p.m.

You don’t have to be present to win

 

Christmas Hours

The UofC will be closed at noon on December 24^th – January 1^st.  Regular hours resume January 2^nd.

No items will come due over the holiday break.

 

A message from HR:

As we enter into the holiday season we once again have many Statutory Holidays and University Float days that we enjoy.  They are:

 

Statutory Holidays                                                                      University Float Days

December 25, Thursday – Christmas Day                            December 29, Monday   

December 26, Friday – Boxing Day                                         December 30, Tuesday
January 1, Thursday – New Year’s Day                                  December 31, Wednesday

 

Time worked from December 16, 2014 up to and including December 31, 2014 will be paid on your January 9, 2015 pay deposit.  To ensure your pay is accurate all time must be entered by midnight January 2, 2015 and approved no later than 4:00 p.m. on January 5, 2015.

 

 

Inter-hospital Delivery

The last day for sending items out the Knowledge Resource Service Calgary sites via inter-hospital transit, will be Friday, December 19^th.

 

Knowledge Resource Service DDS December dates

Ordering via Docline (ILL):   last day to order Dec. 17
Returning books via Canada post :  last day to return Friday, Dec. 19
Resume Docline on Monday, Jan. 5.

No Docline @ ACH until Feb. 2015

 

Generic Emails

Could staff who monitor the generic email accounts please ensure that a holiday ‘away’ message is added for the 24^th – January 2^nd?

Thanks.

 

Wishing everyone a very joyful Christmas season!

HSL Access Notes - October 14th

Hello,

 

Thank You and Best Wishes to Leslie!

Leslie will be transferring to her new Monday – Friday, part-time position in TFDL effective today!  Leslie’s pleasant and thoughtful service to our clients on Sundays, Mondays and Fridays over much of the past six years has been noted by clients and very much appreciated.  As well, her contributions have helped with the successful completion of countless projects.  Thank you Leslie! 

Leslie, your friendly conversations, not to mention outstanding hiking tips and photos will be missed by all!  Very best wishes.

 

Health Sciences Library News Blog

The Health Sciences Library news blog has been closed.  This had been used to post news and items of interest on our Health Sciences Library website, however this has been replaced with our websliders on our website and flat panel displays in the library.  Many thanks to Chelsea, Brian and Lourdes for the fresh content on the sliders and panels each week highlighting our resources, services and spaces!

 

Instruction

The Thesis Formatting instruction session originally scheduled for Thursday, October 16^th has been cancelled.  Clients asking about this session may be referred to Chelsea for further follow up, or may wish to register for the November 13^th session.

 

Flu Clinics

Don’t miss your opportunity for your free flu immunization in the HRIC atrium on Oct. 29^th and 30^th, from 9:00 AM – 3:00 PM

Remember to wear clothing that allows for upper arm accessJ

 

Sony monitor and Teleconference Unit

We have received a set of equipment that will be set up on an ongoing basis for staff use in room 1459.  More details to follow.

United Way

The UC United Way campaign was officially launched on campus on October 1, 2014. The UC goal for this year’s campaign is to raise $425,000 with a tandem goal of raising the rate of participation. John Wright will lead LCR’s participation this year. Several activities are planned and TFDL will hold a book sale again this year. 

 

Consumer Health Clients

Taryn has provided the following update regarding a reduction in the number of items a client using a Complimentary Community Reader card with a Workflows profile of ‘patient’:

 

Borrowers with complementary community reader cards may sign out no more than 10 items from the Consumer Health collection only, and are encouraged to return those they no longer need.

 

Any clients who have concerns or questions about the new guidelines may be referred to Taryn.  I have updated the Client Chart in SharePoint.

Our ideal, and a good recommendation for these clients borrowing consumer health materials, is to “take out what they can read in 2-3 weeks, then come back and borrow more”.  Thanks for the helpful and practical wording Brandie!

 

Monitor Arms

Our new monitor arms have been installed at the services desk for stations #1 & #2.  They are very adjustable and staff are encouraged to move them as needed to provide the best ergonomic fit.  The ‘joints’ can be adjusted as well, so please let me know if there is any concern about the ease with which they move.  The hex key for adjusting the joints is currently in the tool tray in the cabinet behind the service desk.

 

1455

The AV problems with the screen in study room 1455 have been resolved by ITS.  The screen will now work once again with the wireless mouse and keyboard, as well as laptops.

 

MCCQE

The Medical Council of Canada exams (MCCQE) and Family Medicine exams are scheduled in our Computer Commons from October 23 rd – 29^th.  This session they will also be using our 1459 and 1453 study rooms for special accommodation on some days.  During this time the Commons will be booked during daytime hours, but will be available to all during evenings and the weekend.

 

Open Access Week

International Open Access Week this year is scheduled for October 20-24, 2014. An event, featuring a panel of speakers, is scheduled in the Gallery Hall on Friday, October 24^th between 11:00 a.m. – 2:00 p.m.  More information about this event will be made available soon.

Find out more about Open Access at UC at:  http://www.ucalgary.ca/scholarlycommunication/openaccess

 

 

Mary

HSL Access Notes - september 5th

Hello everyone,

 

More than a few notes for the beginning of new term…….

 

Weekend Hours Resume

We are back with weekend hours beginning tomorrow, September 6^th.

 

Saturdays:  10:00 AM – 6:00 PM

Sundays:  12:00 Noon – 8:00 PM

 

Many thanks to Brian, Leslie and our student assistants for covering our weekend and evening hours.

 

Instruction

The new fall instruction sessions are confirmed and promotional materials have been distributed.

Clients can register for classes  and find everything they need to know about the classes in one spot on the library workshop calendar at:  http://library.ucalgary.ca/workshops.

Or from LCR homepage go to Services> Library workshops.  From HSL homepage go to Research>Workshops, or simply click on the workshop webslider to link directly to the calendar.

All HSL workshops show with a bright green background.

 

Continuing Medical Education (CME)  Clients

Unlike clients registered in the regular Continuing Education programs, clients with Continuing Medical Education (CME)  do not use the same registration system, so we have often had issues with this group of users and remote access to online library resources.  Discussions are underway for longer term solutions, however for the time being CME and LCR and IT have come up with a limited workaround.  These clients have been issued a login by CME and an arbitrary password.

This has nothing to do with the department of Continuing Education’s systems.

 

CME is communicating the login information to their students.

 

This login and password will ONLY give them access to e-resources through EZProxy. It will NOT give them a library card, or Sirsi access, or access to authenticated workstations, or Relais, or Workroom booking, or any other authenticated library service.  That is all we can do with the limited workaround that has been provided to us.

 

Any inquiries form CME students about online access issues to library resources should be referred back to the CME office.

Contact us at 403.220.7240, email: cme@ucalgary.ca

ASK ME – September UC  Initiative

All have received the LCR emails about the ASK ME initiative.

The service desks at the TFDL are participating in this initiative, and HSL staff are encouraged to participate as well.

HSL does have buttons, poster and the new student FAQ document at the service desk ready to go for the month of September.

While the program is geared more specifically to main campus, we encourage staff to wear a button for the month of September to support new students and to promote Health Sciences Library.

 

Phone calls from Publishers

We at times receive calls from publishers at the desk asking for contacts regarding collections.  Staff are asked in these cases to take the contact information from the caller and indicate that it will be forwarded to the appropriate librarian (Collections Coordinator).  Please do not forward the calls directly to the librarians of give out the librarian contact information to publishers.

Thanks.

 

Network Printer

A message from IT regarding an update to the Network Printer server….

Essentially, starting tomorrow, anytime someone submits a print job using the print.ucalgary.ca website it will now be running through its own separate server that will then connect to our main print server. This change was made because the single print server would sometimes have problems during peak usage times, and cause long waits or lost print jobs. Users will notice no change, and neither should you, but I wanted to make sure that everyone was aware in case anything goes wrong.

The new server should help us handle high print loads extremely well, but if problems do arise staff can report to Lourdes for follow up or online to IT at:   https://www.ucalgary.ca/itlabs/print_problem

 

Phone Charging Service

We have received requests about providing phone charging options for students in Health Sciences Library.  TFDL is already providing this service at a phone charging station and will be circulating phone charging cables soon.   Health Sciences Library is purchasing a universal mobile phone charger cable set that will circulate to clients.   We should have it available by the end of the month.

More Mackie Collection

It is hard to miss the staff table covered in bins and boxes! These contain mixed materials that are all catalogued and part of the Mackie collection. There are 17 grey bins as well as 47 boxes of materials that will be unpacked over the next week.

Ergonomics

There is a set of ergonomic guidelines posted on the staff bulletin board.  This includes  proper workstation set up and some workplace stretching exercises.

Find more stretches and information online at: https://www.ucalgary.ca/safety/programs/ergonomics

We are also working to make a few ergonomic adjustments at the service desk.  This will include adjustable monitors and keyboard trays at station #1 and #2 , and slight movement of the RFID pad, and the option for phone headsets. 

 

The Working Mind

I attended an interesting staff session in August on mental wellness in the workplace. The presentation used resources from the Mental Health Commission of Canada aimed at helping employers and employees reduce stigma and promote mental health in workplace settings.

Mental Health Continuum Model

The program focused on  the Mental Health Continuum Model. This model categorizes symptoms of good to poor mental health under a four colour continuum: green (healthy), yellow (reacting), orange (injured), and red (ill).

The continuum removes labels and allows conversations about mental health in a more neutral way.  There is a pocket size copy of the model that outlines symptoms and actions thoughout the continuum, as well as suggestions for coping strategies and sources for help posted on our staff bulletin board.

 

Sources of staff support include:

Staff Wellness :  http://www.ucalgary.ca/staffwellness/ 

and

LifeWorks program for employees:  24/7 confidential services.  Phone:  1-877-207-8833  or www.LifeWorks.com  (userID: UofC, password: EFAP)

 

Evacuations

The new  Fire Consultant with Emergency Services visited Health Sciences Library last week and was glad to see the number and layout of emergency exits at Health Sciences Library.

There is helpful information on the Emergency Management webpage and there are emergency instructions listed by building.  The list for HSC is posted on our public bulletin board.

http://www.ucalgary.ca/emergencyplan/system/files/EmergencyInstructions-HealthScienceCentre.pdf

 

Question of the week:  How many fire extinguishers does Health Sciences Library have  (extra points for also knowing locations!)?

HSL Access Notes - August 22nd

Hello,

 

A few notes for the week….

 

Thanks and Farewell Wishes to Yoojin!

Be sure to join us to wish Yoojin all the best!

Thursday, August 28^th

10 AM – 11 AM

Health Sciences Library staff room

 

Fall Student Schedule

Many thanks to our student assistants who have assisted with our vacation coverage over the past summer months.

We will begin our regular weekly shifts again on Saturday, September 6^th.

 

Saturday: Mary A.            1:00 PM – 4:00 PM

Sunday:  Kathleen           3:00 PM – 6:00 PM

Monday:  Mary A.            5:30 PM- 10:00 PM

Tuesday:  Krsytal              5:00 PM – 10:00 PM

Wednesday:  Mary A.  5:30  PM – 10:00 PM

Thursday:  Robin              5:00 PM  – 10:00 PM

Casual:  Jessica 

We wish our student assistants all the best with their programs of study as the new term approaches!

 

Journal Project for HDL Transfer –Phase 2 Complete!

The work to prepare our pre-2005 closed journal holdings for transfer to HDL is complete!   This involved pulling, barcoding, and creating individual Sirsi holding information for each and every issue.   The project spanned 4 months and an estimated  35995 items! 

 

Congratulations and thanks to Chelsea who coordinated this collections project and to the team who made it happen, including Lourdes, TerriLynne, Brian, Leslie, and all our student assistants.  This truly was a comprehensive effort that highlights the high level of commitment and dedicated teamwork of staff involved. 

 

We are coordinating with HDL and hope to be able to transfer most of these items sometime in September.   If HDL is able to accept all of the phase 2 HSL items, it is estimated that it will provide 91 bays of free space!  The transfer will be followed by some serious shifting of the remaining collection.  Other uses of the extra space will be considered over the longer term.

 

Once again, congratulations on such a successful project, and many thanks to all involved!

 

Term Loans

I am forwarding a message from Lucille Wallace regarding term loans.

This is to advise that the term loan renewals will start on Wednesday, September 3rd.  The first e-mail reminder notice will be sent on this date.  The patrons will get their second notice as the normal pre due notice on September 12^th  .  The new term loan due date (if there are no holds on the items) will be January 15th.

 

Fall Instruction at Health Sciences Library

Our summer instruction program was completed this week.  The fall instruction kicks off on September 10^th with Refworks Basic and advanced sessions.

The Endnote (including new sessions for Macs), Refworks and Thesis sessions are scheduled in the Library Workshop registration calendar on the LCR website. 

Go to Services>  Library workshops and look for the blocks in bright green – these will be the Health Sciences Library course offerings.  Clients can register by clicking on the course date and completing the online form. 

 

Neuroscience Collection

We are expecting 47 boxes and 18 bins of additional History of Neuroscience materials at HSL  next week.   These will be held for Susan’s attention upon her return.

 

Document Delivery Service

Our University of Calgary student, staff and faculty can request articles and book chapters from our own University of Calgary collection by submitting a request through the Interlibrary Loan form. 

 

Current Journal Shift

The January – through June  holdings for the following journals have been moved from Current shelves to Backsets:  Biochemical Journal, Blood, and Journal of Neuroscience. Jan-June issues for the following journal titles have now been relocated to the Backsets: Journal of Immunology, New England Journal of Medicine.

 

Recycled Bottle Bins

The funds from the recycled bottles in the bins in the  public area of the library are saved for the Student Union.  This week an older female member of the community came in with shopping bags and began to help herself to some of the bottles from the bins.  A member of the Faculty happened to see this and informed her that the bottles were for the Student Union.  The community member accepted this explanation and departed.   If necessary, please let people know that the recycled bottles in the bins are collected for the Student Union.

 

Supplies

Thanks to all who provided feedback about frequency of supply orders.  Beginning in September, we will be moving to a bi-monthly supply order routine.  We hope this will work well for all.  If this creates concern for anyone over the next few months, please let me know and we will re-assess in the new year.  Next supply orders will be in September and then November.

 

Lexicomp and Dynamed Codes

While Lourdes is away Brian will be the main contact for Lexicomp and DynaMed codes.

 

SPSS in Computer Commons

At the moment we only have SPSS available  on the following computers in the Commons: stations 740, 741, 742.

We are working to get the licensed renewed asap.

 

Food and Drinks Policy

LCR is updating their Food and Drinks policy, and this should be available soon.  It will not affect the way we are managing Food and Drinks policy at Health Sciences Library.

 

Back Up Public Printer

A few times over the past weeks we have receiving an error message on the backup printer which reads “Controller error 116-324.  Restart printer”.  However re-starting seems to bring you back to the same message. It was reported and our service ticket # is BL195705.  In the meantime, clearing the print queue on the computer seems to work to clear the error message. Click on Start>Printers and Faxes>select hsl-Ref (or hsl-Ref colour)> if there are jobs listed in the queue, select and delete. Then restart the printer.  Another option for clients if this occurs would be to select the other service area printer.

 

 

 

HSL Access Notes - September 13th

Hello,

Well the new term has begun and here are ‘more than a few’ notes for the week!

Welcome

It is wonderful to welcome Jane Inglis who is working with Vivian afternoons as part of the HKN team.

Also please welcome two new students assistants who began at HSL this week,  Kathleen Oliveros and Robin Tims.

Fall/Winter Term Hours

Weekend hours have resumed at HSL.  As well, longer evening student shifts have resumed.  Our student schedule for the term is as follows:

Saturday:  1-4, Robin (some Saturday shifts still available)

Sunday: 3-6,  Kathleen

Monday:  4-10, Jessica

Tuesday:  4-10, Amy

Wednesday:  4-10, Kathleen

Thursday;  4-10, Robin

HSL/HKN/KRS Staff Retreat

September 20^th 12:00 – 4:00 TRW W21C (main floor, down hallway beside main info desk)

Website for review. http://www.theenneagraminbusiness.com/index.html

Copies of Bringing Out the Best in Yourself at Work: How to Use the Enneagram System for Success available at  HSL service desk and each location.

 Have you completed your individual style survey?

Staff Contact Lists

HSL staff contact lists have been updated in SharePoint this week.  You can find them at: Shared Documents – Communications, or simply use the search box.

Staff Update

As noted by Kathryn, Marcus will temporarily placed at Women’s Health Centre while the Holy Cross site relocations are finalized.  Marcus can be reached at mmvaska@ucalgary.ca, 403-944-2267.

HSL Webpage

The Hours and Locations links from the main library webpage have been updated so that  individual links will now lead directly to the appropriate branch or service point instead of to the Hours and Locations portal.  For instance, clicking on Health Sciences Library now leads directly to http://library.ucalgary.ca/hsl and on our homepage there is a link back to our full hours and location page at http://hours.library.ucalgary.ca/#view-health. 

Another easy way to access our HSL homepage from the main library homepage is to add  /hsl to the library url.

Staff are encouraged to promote our HSL homepage by using it as a starting point to assist UofC clients.

On our homepage clients can find:

·         The most popular resources

·         Chat box to connect online with a librarian during regular hours

·         News, to find latest instruction schedules, etc.

·         Link to health related research guides (ie. Libguides) on a wide variety of topics, for Med, Vet Med, BHS, Nursing and more, for example Mobile Apps)

·         Link to citation management information

·         Link for recommending purchase of health related resources

·         Hours and directions, and much more

Instruction Sessions

Fall instruction sessions in the Commons have begun.  This includes monthly sessions for Endnote and Refworks (twice each month), thesis formatting (monthly) and literature searching(twice each month).

Clients are encouraged to register at http://library.ucalgary.ca/workshops ,  in advance, however the sessions are open for drop-in clients as well.

Copies of the posters are available at the service desk and may be distributed to all those interested.  The files for the posters, if needed are in the R drive: Uclass:  Administration: Office Support: Signs: Instruction Signs

Reserves

This is also a busy time for Reserve requests.  Information about HSL Reserve services can be found at:  http://library.ucalgary.ca/hsl-reserves (Services>> Faculty & Instructor Support » Reserves » Forms>> Branch).

If an instructor or assistant brings materials to the desk for placement on Reserve, please ask the client to complete a print form so that we have the information needed to process the Reserve request.  The print forms are in the file cabinet behind the service counter under Reserves.  There are two different forms, one for personal reserve material and one for library material. 

Zendesk and Requests

We often need to contact other LCR units with requests about IT, Sirsi or collections.  This was often done by emailing the department contact, however now that the new Zendesk system is fully in place, this process has been streamlined.  Paul Pival recommends that staff i use the black “Feedback” (zendesk) tab on the far right hand side of the library homepage for all IT or collections-related stuff - the dropdown of "What type of problem are you having?" will route the correct group.

Clinical Key Resources

Clients are able to view electronic resources supplied by Clinical Key by clicking on the title of the book or chapter, however if they wish to download or print (clicking on the pdf icon), they will need to first register for a free Clinical Key login.

Bookmarks

We have received a set of new bookmarks from LCR that are now on display at the front counter.  Each bookmark highlights the LCR homepage url on one side and the services available to a particular client group on the other side.

The red bookmarks are for UofC undergrads and grads.  The gold bookmarks are for Alumni, Coppul, etc.  and TAL.  Staff are encouraged to distribute these to the appropriate clients at the desk.

Self-Check

With the new term and new students, we would like to promote use of the self-check unit.  I love showing clients how it works because it generally works so well – checking out, and desensitizing books all at once.  Clients can also check their account and renew their books at the self check by simply accessing their account and selecting renew books.  The system also offers clients  receipt options – print, email or no receipt.  One client this week said she wasn’t having luck with the machine reading her card, when we took a look we found it worked much better when the client card is held under the laser closer to the table top, not closer to the scanner.  Staff at the desk are asked to use the self check as a first option if station #1 is busy, 2 and then waiting to desensitize at station #1, please help clients at the self check.  Clients really seem t appreciate the option once thy are familiar with it.

Any client concerns or problems with the self-check, please let me know.

KRS

We have temporary handouts for KRS at the HSL service desk.  There is one for staff and another for patient and patient families. The handouts include the url for the new website.  Please distribute to AHS staff.

I had a question this week from a physician who explained that he is not an AHS employee, but was given an AHS ‘practitioner’ ID badge.  I have confirmed that this type of client would not be eligible for library services through KRS since they are not AHS employees.

UCLASS

How is everyone managing with navigation in our shared drive UCLASS system?

Brian has created a helpful ‘frequently used files’ quick reference sheet for himself, as shown below.  Our aim is that files will be in a location that is logical and easy to find, but it may take time to get used to the new locations.  Staff may like to create their own frequently used files’ quick reference.  If you are finding that your files are not in the first place you look, it could be that we may need to reconsider the location.  Let me know if you are having trouble finding certain files.

File name	location
Dynamed	CI-050-2 (Collections and Information Management)
Lexicomp	CI-050-2 (Collections and Information Management)
Operations Manual	AD-500-3 (Administrative Services)
Reserve Statistics Excel spreadsheet	AD-300-3 (Administrative Services)
Weekly Circulation Schedule	HR-230-3 (Human Resources)
Journals Database	CI-200-2 COLLECTIONS & INFORMATION MANAGEMENT\CI 200 - DESCRIPTION OF COLLECTIONS\2-Case Files\Current Journals List 2013
HSL Flat Panel	CR-480-2 (Community Relations)

 Copyright

There is a new copyright handout provided by the UofC copyright office in our public pamphlet display at HSL.  More information on our library website at http://library.ucalgary.ca/copyright.

 Downtown Campus Book Sale

DTC Library is looking for donations for their book sale:  books, current magazines, DVDs, CDs .  they are collecting until the end of the month.  More details on poster attached.

Please let me know if there are any questions, comments or suggestions.

I hope all enjoy a refreshing weekend.

Mary