The Continuing Education Workteam has invited Wendy Stephens to give us a workshop on copyright early in 2012. Two sessions will be delivered on January 12 from 10-11 am, and on February 9 from 3-4 pm. Please come to ONE of the sessions.
We are hoping this workshop will be tailored to your needs. Let's ask Wendy questions and explain the environment we work at. Please help us gather some pre-workshop feedback by writing down your questions here as comments.
Wednesday, November 30, 2011
Friday, November 25, 2011
HSL Access notes -November 25th
Hello Everyone,
New Doors /Gate
We now have the new door, gate and RFID circulation function all operational at HSL.
Doors:
· The two main doors will open outwards, and will allow two-way traffic.
· There are no swing gates.
· There will be an automatic access button for the doors, against the wall on your right side as you enter the library and exit the library.
· The locking mechanism on the doors will be controlled electronically to open and lock according to our hours of operation.
· After hours the doors will operate by card access only.
***Please Note: Staff cards will be used for access, however staff with older cards will need to go to main campus for an updated card
Important: Doors still need to be checked to ensure they are secure at the end of each shift – we have had some problems with the doors fully latching. Thanks.
Important: If the electronic locking is not operating properly, that is not locking as expected at night or unlocking in the morning, please call Security at 220-5333 immediately and request assistance. They are able to manually override the system when necessary.
Doors and Gate and Alarms
The new gates and alarms have been in operation for almost a week, and we are still getting to know more about them. Here is what to expect…
· The gate and alarm operation of our new doors was fashioned after the system in place at the Law Library on main campus.
· The gate and the doors both have separate audible alarms.
· The gates also have a flashing light when alarmed.
· The gates will alarm when an item with a sensitized RFID tag goes through the gate in either direction. This is a short audible and visual alarm. We have seen this happen with people returning their HSL books for example, or if you just pass an item by the gate to check if it is sensitized, but do not proceed through the gate to the exit. The audible alarm will cease after a few seconds.
· If an item with a sensitized RFID tag goes through the gate and toward the door, the system wants to prevent the loss of the item. You will hear the gate alarm and the higher pitched door alarm and both doors are programmed to lock (or to close and lock if they are ajar at the time of alarm). This will hopefully encourage the person with the item in question to return to the desk.
· Important: The red re-set button by station #3 at the service counter needs to be used to unlock the doors.
· The audible door alarm will cease on its own after 15 seconds.
· As usual, when the alarm sounds, it the service desk staff responsibility to follow up by checking for items that may be setting off the alarm. We may hear quite a few alarms due to items checked out prior to the RFID system being used at checkout. Please offer to desensitize these items by renewing using the RFID system or simply selecting the 3M RFID checkout button (highlighted in green when selected) and moving the items over the RFID pad area of the service desk. Thanks.
· Items with RFID tags (all HSL books, most TFDL books, etc.) that have not been desensitized in the RFID system, for example those that were checked out prior to our system being up and running, will set off the gate alarm.
· Some items such as RFID tagged CPL items will need to be ‘passed around’ the gates. When I tried this I found that the gates can sense items close by even on the outside, so passing around may mean moving the item as far as possible away from the gate monitors, for example around the outside of the gate and lifting the item.
· There are also lights on the mag locks positioned at the top of the doors that at times show a red light , a green light or no light at all. We are trying to gather more information about how to interpret and manage these lights.
As with any new system there may be some unexpected situations that arise. Please let me know about any unusual situations, client comments or concerns.
Please let me know or speak to your supervisor if you have any questions about responding to a gate/door alarm situation. Thanks.
RFID
We began using the RFID system for circulating books this week. The RFID pad is at station #1 (closest to POS) only, so all items being checked in and out should be handled at station #1.
Other types of client assistance or registrations can be handled at station 2 or 3. The RFID pad sensitizes/desensitizes items when items are checked in or out.
· It will likely take some time to become used to the system. How many books can be read at once, where or how to move them across the pad area, etc.
· Please watch your screens carefully to ensure items are properly checked out.
· Not all books that we handle at the desk will have RFID tags. In these cases, scan barcodes as usual.
· If you find HSL items that do not have tags, tag or place aside for tagging. Staff will continue to check returned items for tags before shelving. We are not tagging items from other locations that do not have tags.
· For the next while we will be hearing the alarm when clients go through the gates with books that have been checked out and desensitized prior to today. We will offer to renew the items, or desensitize using RFID so that these books will then be desensitized for the client.
I will be sending out fuller training documentation within the next few days. I would be pleased to demonstrate to any interested staff, or feel free to give it a try at the desk to see how this new technology will work for us.
Time Away Request and Staff Calendar
A few reminders about AUPE leave balances and AUPE leave processes at HSL ….
· Remember, the 2 PLD days must be taken by the end of the year, or lost.
· The 6 NLD days expire at the end of 2012.
· Also please ensure your vacation balances are below your yearly entitlement by the end of December, and remain below your yearly entitlement throughout the year. You can check your balances by selecting this option on your electronic timesheet.
· Flex also needs to be kept below 14 hours at any time.
If you have any questions about balances or managing time away, please let me know
Now that staff have access to the time away calendar we can streamline the HSL time away request process. I’ve outlined steps below that should work .
· Staff submits brief email request to Mary with time away dates
· Email approval response from Mary to staff
· Once approval received, staff required to enter in time away calendar same day or as soon as possible (**see note below) indicating the type of time away (Vac, flex, etc.)
· Staff submits printed time request form with pertinent time sheet for PLD, NLD and Vacation days.
Please let me know if you have questions about the time away calendar.
**Since the time away calendars are used by staff to create the desk calendar and check for operational coverage and used by staff to plan time away, it is important to keep the calendar as up to date as possible. Thanks.
Holds
The new processes are working well and we are seeing increased traffic of items between locations. With the new system the pick up location is the key for processing rather than the home location. If we check in a TFDL book at HSL (or any item regardless of its home location), that has a hold with a HSL pick up location, we simply process and place it on our HSL hold pick up shelf. While there are a number of steps behind the scenes, the new process improves hold service and delivery for our clients.
Duplicate hold requests
I have just noticed something this week with holds when there are multiple copies in various branches.
A client can place a hold on a title that has copies at HSL, ACH and RGH, for delivery to TFDL. We can pull our copy, place on transit card and send over. However once the item is checked out on the ‘in transit’ card, and until the client charges the book out at the pick up location, the system looks for another copy, so in fact other branches will likely see the same title on their hold list (or 3+ days old hold list) when the hold will actually be filled by the first copy pulled. This is a bit of a glitch with the mail service delivery, and the best practice is to check item records for those items on the old hold list to make sure they are not a duplicate request.
Pick up by dates on hold slips
From Discovery System staff….
As of Tuesday, November 8th, Symphony (sirsi) no longer provide a “Pickup by” date because we are now using “mail service” to allow patrons placing a hold to pick the branch library where they would like to pick up their hold when it becomes available. The logic in Symphony is that if the hold is being mailed, then it doesn’t need a pickup-by date! However, we still want this date in the system so are running a report at quarter-past every hour to add the pickup-by date. So if you trap (or discharge or checkin) holds before xx:15 and re-print your hold slips at xx:20 after the report runs, the hold slips should have the expiry dates printed.
I think it is best practice to pull and discharge (or trap) the holds as soon as possible once the on shelf hold list is received. At HSL this generates the hold slip. If the item is going to another location for pick up, there is no date needed, so you can indicate the pick up location on the slip, place in the book, check the item out on the in transit card and send it on its way.
If the item is for pick up at the discharging library, you will want an expiry date on the slip. When discharged, the slip will print – sometimes with and sometimes without a date. At HSL this week we started by keeping the books at the desk then reprinting the slips with the date after 15 past the hour, but by the middle of the week we found it more expedient (and less waste of extra slips) to simply write the ‘pick up by’ date on the top of the slip and put directly on the hold shelf. What are other KCs doing?
HIN E-books
There are a number of ways to find e-books accessible to HIN clients remotely.
Check for individual title in the catalogue and click on the Calgary Health Region Users link.
Check the “Toolkits” menu on the HIN homepage for most popular titles in particular disciplines.
Browse the four E-Book packages through the HIN databases webpage:
hinc.ucalgary.ca > Databases > AHS Calgary Zone > AccessMedicine,
hinc.ucalgary.ca > Databases > AHS Calgary Zone > MD consult
hinc.ucalgary.ca > Databases > AHS Calgary Zone > Books@Ovid
hinc.ucalgary.ca > Databases > AHS Calgary Zone > STAT!Ref
HIN Handouts
New Consumer Health HIN handouts are now available for clients. This includes the ‘What your Library Account Gives You’ handout for patients and patient families and the Smart Surfing handouts.
The ‘Library Account’ handouts are on the cabinet behind the service counter at HSL. Staff are asked to continue to give a handout (either the patient/patient family or staff) to new HIN clients at the time of registration.
Display
We now have our Diabetes display on the large wooden HSL display unit that has been relocated close to the Consumer Health collection. It creates a nice space for the materials. This includes some HSL texts on the topic. Remember to scan this area if you are looking for some of our books on diabetes.
Lost Items
UofC ID cards or AHS badges found in HSL should be flagged for regular staff for follow up. We generally try to contact the client whenever possible and arrange for the client to pick up the items within a few days. A note is then attached indicating action taken, date and staff initials and they are placed in the top drawer by the POS.
Likewise other items of value that are turned in , such as keys or wallets or cell phones should be flagged for regular staff follow up. We generally try to contact client and arrange a pick up as soon as possible. If we cannot contact the client it is best to bring these types of items to Security staff at the Info/Security desk for safe keeping, including a note with date and location found and staff initials. This can also be included in the shift report.
Reno
Coming by mid December…
Accessible furniture for persons with disabilities
4 Stand up workstations for the stacks
2 Flat panel screens installed outside library and beside service desk
Coming in the New Year…
Self-check station
Service desk renovation with front entry
Proposed date for Grand Opening…February 2012
TAL
I learned recently that it is no longer necessary for UofC clients who are applying for a TAL card at our locations (sorry, this is not available to HIN clients) to complete the paper application form. Procedures will need to be updated to reflect this change. Any surplus application forms can be forwarded to me.
Viewing DVDs at HSL
Clients wishing to view DVDs at HSL may use the public computers and their own personal headsets, or they may also use the computers with sound in the 1461-4 classrooms.
HSL/HIN/HKN Holiday Potluck
From the Social Committee…..
Thursday, December 8, 2011
12:00 - 1:30 pm
HSL Staff Lounge
Please bring an appetizer or main course or dessert to share with everyone
New Parking Pass and Process for Arts Parkade Main Campus
The Arts Parkade transponder is being replaced by a new parking pass after December 1st . Please see Annley’s email for details about the new parking pass process.
Operation (formerly Circulation) Manual
This manual is currently residing on Brian’s desk as he works on the many revisions needed to keep up with the recent changes in technology and processes.
Audio Digest
We hold the most recent 5 years plus the current year for our Audio Digest collection. Currently we have from 2006 – 2011 shelved in two cabinets just around corner of the yellow wall as you go toward the book stacks. The 2009 – 2011 items are all RFID tagged, earlier copies are not. In the New Year we will be withdrawing the 2006 to make way for the 2012 items.
Please let me know if there are any questions, concerns of suggestions.
Wishing you a great weekend.
Mary
New Doors /Gate
We now have the new door, gate and RFID circulation function all operational at HSL.
Doors:
· The two main doors will open outwards, and will allow two-way traffic.
· There are no swing gates.
· There will be an automatic access button for the doors, against the wall on your right side as you enter the library and exit the library.
· The locking mechanism on the doors will be controlled electronically to open and lock according to our hours of operation.
· After hours the doors will operate by card access only.
***Please Note: Staff cards will be used for access, however staff with older cards will need to go to main campus for an updated card
Important: Doors still need to be checked to ensure they are secure at the end of each shift – we have had some problems with the doors fully latching. Thanks.
Important: If the electronic locking is not operating properly, that is not locking as expected at night or unlocking in the morning, please call Security at 220-5333 immediately and request assistance. They are able to manually override the system when necessary.
Doors and Gate and Alarms
The new gates and alarms have been in operation for almost a week, and we are still getting to know more about them. Here is what to expect…
· The gate and alarm operation of our new doors was fashioned after the system in place at the Law Library on main campus.
· The gate and the doors both have separate audible alarms.
· The gates also have a flashing light when alarmed.
· The gates will alarm when an item with a sensitized RFID tag goes through the gate in either direction. This is a short audible and visual alarm. We have seen this happen with people returning their HSL books for example, or if you just pass an item by the gate to check if it is sensitized, but do not proceed through the gate to the exit. The audible alarm will cease after a few seconds.
· If an item with a sensitized RFID tag goes through the gate and toward the door, the system wants to prevent the loss of the item. You will hear the gate alarm and the higher pitched door alarm and both doors are programmed to lock (or to close and lock if they are ajar at the time of alarm). This will hopefully encourage the person with the item in question to return to the desk.
· Important: The red re-set button by station #3 at the service counter needs to be used to unlock the doors.
· The audible door alarm will cease on its own after 15 seconds.
· As usual, when the alarm sounds, it the service desk staff responsibility to follow up by checking for items that may be setting off the alarm. We may hear quite a few alarms due to items checked out prior to the RFID system being used at checkout. Please offer to desensitize these items by renewing using the RFID system or simply selecting the 3M RFID checkout button (highlighted in green when selected) and moving the items over the RFID pad area of the service desk. Thanks.
· Items with RFID tags (all HSL books, most TFDL books, etc.) that have not been desensitized in the RFID system, for example those that were checked out prior to our system being up and running, will set off the gate alarm.
· Some items such as RFID tagged CPL items will need to be ‘passed around’ the gates. When I tried this I found that the gates can sense items close by even on the outside, so passing around may mean moving the item as far as possible away from the gate monitors, for example around the outside of the gate and lifting the item.
· There are also lights on the mag locks positioned at the top of the doors that at times show a red light , a green light or no light at all. We are trying to gather more information about how to interpret and manage these lights.
As with any new system there may be some unexpected situations that arise. Please let me know about any unusual situations, client comments or concerns.
Please let me know or speak to your supervisor if you have any questions about responding to a gate/door alarm situation. Thanks.
RFID
We began using the RFID system for circulating books this week. The RFID pad is at station #1 (closest to POS) only, so all items being checked in and out should be handled at station #1.
Other types of client assistance or registrations can be handled at station 2 or 3. The RFID pad sensitizes/desensitizes items when items are checked in or out.
· It will likely take some time to become used to the system. How many books can be read at once, where or how to move them across the pad area, etc.
· Please watch your screens carefully to ensure items are properly checked out.
· Not all books that we handle at the desk will have RFID tags. In these cases, scan barcodes as usual.
· If you find HSL items that do not have tags, tag or place aside for tagging. Staff will continue to check returned items for tags before shelving. We are not tagging items from other locations that do not have tags.
· For the next while we will be hearing the alarm when clients go through the gates with books that have been checked out and desensitized prior to today. We will offer to renew the items, or desensitize using RFID so that these books will then be desensitized for the client.
I will be sending out fuller training documentation within the next few days. I would be pleased to demonstrate to any interested staff, or feel free to give it a try at the desk to see how this new technology will work for us.
Time Away Request and Staff Calendar
A few reminders about AUPE leave balances and AUPE leave processes at HSL ….
· Remember, the 2 PLD days must be taken by the end of the year, or lost.
· The 6 NLD days expire at the end of 2012.
· Also please ensure your vacation balances are below your yearly entitlement by the end of December, and remain below your yearly entitlement throughout the year. You can check your balances by selecting this option on your electronic timesheet.
· Flex also needs to be kept below 14 hours at any time.
If you have any questions about balances or managing time away, please let me know
Now that staff have access to the time away calendar we can streamline the HSL time away request process. I’ve outlined steps below that should work .
· Staff submits brief email request to Mary with time away dates
· Email approval response from Mary to staff
· Once approval received, staff required to enter in time away calendar same day or as soon as possible (**see note below) indicating the type of time away (Vac, flex, etc.)
· Staff submits printed time request form with pertinent time sheet for PLD, NLD and Vacation days.
Please let me know if you have questions about the time away calendar.
**Since the time away calendars are used by staff to create the desk calendar and check for operational coverage and used by staff to plan time away, it is important to keep the calendar as up to date as possible. Thanks.
Holds
The new processes are working well and we are seeing increased traffic of items between locations. With the new system the pick up location is the key for processing rather than the home location. If we check in a TFDL book at HSL (or any item regardless of its home location), that has a hold with a HSL pick up location, we simply process and place it on our HSL hold pick up shelf. While there are a number of steps behind the scenes, the new process improves hold service and delivery for our clients.
Duplicate hold requests
I have just noticed something this week with holds when there are multiple copies in various branches.
A client can place a hold on a title that has copies at HSL, ACH and RGH, for delivery to TFDL. We can pull our copy, place on transit card and send over. However once the item is checked out on the ‘in transit’ card, and until the client charges the book out at the pick up location, the system looks for another copy, so in fact other branches will likely see the same title on their hold list (or 3+ days old hold list) when the hold will actually be filled by the first copy pulled. This is a bit of a glitch with the mail service delivery, and the best practice is to check item records for those items on the old hold list to make sure they are not a duplicate request.
Pick up by dates on hold slips
From Discovery System staff….
As of Tuesday, November 8th, Symphony (sirsi) no longer provide a “Pickup by” date because we are now using “mail service” to allow patrons placing a hold to pick the branch library where they would like to pick up their hold when it becomes available. The logic in Symphony is that if the hold is being mailed, then it doesn’t need a pickup-by date! However, we still want this date in the system so are running a report at quarter-past every hour to add the pickup-by date. So if you trap (or discharge or checkin) holds before xx:15 and re-print your hold slips at xx:20 after the report runs, the hold slips should have the expiry dates printed.
I think it is best practice to pull and discharge (or trap) the holds as soon as possible once the on shelf hold list is received. At HSL this generates the hold slip. If the item is going to another location for pick up, there is no date needed, so you can indicate the pick up location on the slip, place in the book, check the item out on the in transit card and send it on its way.
If the item is for pick up at the discharging library, you will want an expiry date on the slip. When discharged, the slip will print – sometimes with and sometimes without a date. At HSL this week we started by keeping the books at the desk then reprinting the slips with the date after 15 past the hour, but by the middle of the week we found it more expedient (and less waste of extra slips) to simply write the ‘pick up by’ date on the top of the slip and put directly on the hold shelf. What are other KCs doing?
HIN E-books
There are a number of ways to find e-books accessible to HIN clients remotely.
Check for individual title in the catalogue and click on the Calgary Health Region Users link.
Check the “Toolkits” menu on the HIN homepage for most popular titles in particular disciplines.
Browse the four E-Book packages through the HIN databases webpage:
hinc.ucalgary.ca > Databases > AHS Calgary Zone > AccessMedicine,
hinc.ucalgary.ca > Databases > AHS Calgary Zone > MD consult
hinc.ucalgary.ca > Databases > AHS Calgary Zone > Books@Ovid
hinc.ucalgary.ca > Databases > AHS Calgary Zone > STAT!Ref
HIN Handouts
New Consumer Health HIN handouts are now available for clients. This includes the ‘What your Library Account Gives You’ handout for patients and patient families and the Smart Surfing handouts.
The ‘Library Account’ handouts are on the cabinet behind the service counter at HSL. Staff are asked to continue to give a handout (either the patient/patient family or staff) to new HIN clients at the time of registration.
Display
We now have our Diabetes display on the large wooden HSL display unit that has been relocated close to the Consumer Health collection. It creates a nice space for the materials. This includes some HSL texts on the topic. Remember to scan this area if you are looking for some of our books on diabetes.
Lost Items
UofC ID cards or AHS badges found in HSL should be flagged for regular staff for follow up. We generally try to contact the client whenever possible and arrange for the client to pick up the items within a few days. A note is then attached indicating action taken, date and staff initials and they are placed in the top drawer by the POS.
Likewise other items of value that are turned in , such as keys or wallets or cell phones should be flagged for regular staff follow up. We generally try to contact client and arrange a pick up as soon as possible. If we cannot contact the client it is best to bring these types of items to Security staff at the Info/Security desk for safe keeping, including a note with date and location found and staff initials. This can also be included in the shift report.
Reno
Coming by mid December…
Accessible furniture for persons with disabilities
4 Stand up workstations for the stacks
2 Flat panel screens installed outside library and beside service desk
Coming in the New Year…
Self-check station
Service desk renovation with front entry
Proposed date for Grand Opening…February 2012
TAL
I learned recently that it is no longer necessary for UofC clients who are applying for a TAL card at our locations (sorry, this is not available to HIN clients) to complete the paper application form. Procedures will need to be updated to reflect this change. Any surplus application forms can be forwarded to me.
Viewing DVDs at HSL
Clients wishing to view DVDs at HSL may use the public computers and their own personal headsets, or they may also use the computers with sound in the 1461-4 classrooms.
HSL/HIN/HKN Holiday Potluck
From the Social Committee…..
Thursday, December 8, 2011
12:00 - 1:30 pm
HSL Staff Lounge
Please bring an appetizer or main course or dessert to share with everyone
New Parking Pass and Process for Arts Parkade Main Campus
The Arts Parkade transponder is being replaced by a new parking pass after December 1st . Please see Annley’s email for details about the new parking pass process.
Operation (formerly Circulation) Manual
This manual is currently residing on Brian’s desk as he works on the many revisions needed to keep up with the recent changes in technology and processes.
Audio Digest
We hold the most recent 5 years plus the current year for our Audio Digest collection. Currently we have from 2006 – 2011 shelved in two cabinets just around corner of the yellow wall as you go toward the book stacks. The 2009 – 2011 items are all RFID tagged, earlier copies are not. In the New Year we will be withdrawing the 2006 to make way for the 2012 items.
Please let me know if there are any questions, concerns of suggestions.
Wishing you a great weekend.
Mary
HIN Communications Update
Some updates from the Communications Work Team Meeting November 17, 2011. Full minutes will be available in the Communications Work Team folder:
- HIN put on two Open Access Week presentations this year, the full videos will be available shortly for preview. I'll put out a "viewing" call when these are ready.
- We're trying to streamline our promotional strategies in emailing and mailing at individual KCs. Look for a more facilitated approach to Network promotions in the future.
- We will not be creating a standardized display for December. Feel free to create your own promotion for the month.
We have selected topics for 2012. I'll be emailing more information about library displays soon. - The next HIN newsletter will be coming out December 5. In this issue we will be discussing: New Holds process, A summary of Elizabeth's recently published study, The Educator Workshop and resource list, Feedback from courses and update on the schedule, Library Closure for the holidays and the Grey Literature Toolkit and HIN course. If you have any suggestions for stories for the next issue please email me.
- The HIN website has added a scrolling news feature on the main page and updated the Patients and Families section with reading lists and scrolling health news.
Monday, November 21, 2011
Scratch Off Codes in Textbooks, updated with Rationale
This will apply mostly to the HINC Knowledge Centres as this is already being done at HSL.
For all books with a scratch off code for access to online content, these codes should be covered with a label that says "Online access NOT available for Health Information Network Calgary copy."
Examples of publisher with these types of books are: ExpertConsult/StudentConsult (Mosby/Elsevier), Thieme, Lippincott Williams & Wilkins (LWW). It might be a good project for a rainy (or snowy) day... having a staff person go through the books and cover these up.
* We are unable to use or keep track of the codes as they are intended for individual users only and may not be accessed by libraries.
A copy of the labels (size 5163) is available in the shared drive at:
R:\Knowledge-Centers\Workteam - Collections\Online-access-NOT-available-labels-5163.doc
For all books with a scratch off code for access to online content, these codes should be covered with a label that says "Online access NOT available for Health Information Network Calgary copy."
Examples of publisher with these types of books are: ExpertConsult/StudentConsult (Mosby/Elsevier), Thieme, Lippincott Williams & Wilkins (LWW). It might be a good project for a rainy (or snowy) day... having a staff person go through the books and cover these up.
* We are unable to use or keep track of the codes as they are intended for individual users only and may not be accessed by libraries.
A copy of the labels (size 5163) is available in the shared drive at:
R:\Knowledge-Centers\Workteam - Collections\Online-access-NOT-available-labels-5163.doc
Thursday, November 17, 2011
CE Event: What is the Real Problem With our Emergency Rooms?
Eric Geddes Breakfast Lecture
Dr. Roger Palmer
Professor, Public Policy and Management
Alberta School of Business
| The Alberta School of Business at the University of Alberta and the Chartered Accountants Education Foundation of Alberta invite you to attend the Eric Geddes Breakfast Lecture featuring Dr. Roger Palmer, Professor, Public Policy and Management, Alberta School of Business on Wednesday, November 30, at the University of Alberta Calgary Centre. Topic: “What is the Real Problem With our Emergency Rooms?” |
| Wednesday, November 30 7:00 am - Coffee and Registration Cost is $35.00 per person |
| Please RSVP by November 25, as space is limited! |
Wednesday, November 16, 2011
The impact of patient literacy on healthcare practices
A CE-credited read for health care professionals, from
Nursing Management:November 2011 - Volume 42 - Issue 11 - p 29–30
It's the most recent article on impact of health literacy.
I am very happy to see how Healthy People 2010 has refined the skill set necessary for true health literacy:
• evaluating information for credibility and quality.
• analyzing relative risks and benefits.
• calculating dosages.
• interpreting test results.
• locating health information.
Nursing Management:November 2011 - Volume 42 - Issue 11 - p 29–30
It's the most recent article on impact of health literacy.
I am very happy to see how Healthy People 2010 has refined the skill set necessary for true health literacy:
• evaluating information for credibility and quality.
• analyzing relative risks and benefits.
• calculating dosages.
• interpreting test results.
• locating health information.
Thursday, November 10, 2011
Lactation Consultants - Required Resources
We've had a few reference questions from Lactation Consultants over the past couple of months. This group need to be certified to be Lactation Consultants and recertified every 10 years.
A) Breastfeeding and Human Lactation - 4th ED by Jan Riordan and Karen Wambach
B) Breastfeeding and Human Lactation - 4th ED STUDY GUIDE
C) Comprehensive Lactation consultant Exam Review, 3rd Edition.
Required Texts:
A) Breastfeeding and Human Lactation - 4th ED by Jan Riordan and Karen Wambach
B) Breastfeeding and Human Lactation - 4th ED STUDY GUIDE
C) Comprehensive Lactation consultant Exam Review, 3rd Edition.
Current Awareness:
Journal of Human Lactation
Tuesday, November 8, 2011
Canadian Virtual Health Library - High-quality Health Information for Canadian Health Professionals
I am so excited about being part of this national initiative in providing high quality, organized and current health information resources to Canadians. Check out my ever first record as a cataloger for CVHL: http://cvhl.ca/en/virtual-library/resources/canada%E2%80%99s-virtual-forum-patient-safety-and-quality-improvement.
More is here: http://cvhl.ca/en/virtual-library. There will be much more!
More is here: http://cvhl.ca/en/virtual-library. There will be much more!
Monday, November 7, 2011
HSL Access Notes - November 4th
Hello Everyone,
Fall Back
We will be returning to standard time early Sunday morning, November 6th. Please remember to turn you watches or alarm clocks back by one hour . The clocks in HSL should adjust automatically on Sunday, however if not, please do not adjust manually. They will be adjusted by facility staff following the weekend.
Remembrance Day Hours
Remembrance day, November 11th, is a statutory holiday for regular staff.
HSL will be open holiday hours from 10:00 a.m. - 6:00 p.m.
Thanks to Diana and Sajid for covering the holiday shifts that day.
New Holds – Important Changes this week!
As announced by Rob this week...
On November 8th, we are implementing a major change to placing holds for library books in Sirsi. As of November 8, our users will be able to choose a library branch for picking up their holds. Up until now, a hold on a library book needed to be picked up at the owning library branch.
A message from David Brown regarding set up for the processes prior to Nov. 8th…
We are starting to put the system changes in place that will allow a choice of branch when placing a hold. There are several layers of change required, and each change requires a stop and start of the system, so instead of bringing the system down several times on Monday, we are beginning the changes today. Circulation staff may see additional delivery options begin to appear on the Workflows “holds” screens on Saturday, Sunday, and Monday. Those options will not be operational until Tuesday, so please ask staff to ignore them and continue to use their normal procedures. We will mask the changes from the public catalogue until the launch day.
Please note…
· I have demonstrated the new processes, both from the client and staff end, to some HSL/HIN staff at the desk in the Sirsi test system. Please let me know if you would like a demonstration or if you have any questions.
· Print copies of the new processes (see attached) will be kept at the desk.
· Basically, every item that is checked in that has a hold on it, no matter the home location, will need to be checked for the hold pick up location and then processed accordingly.
· The Onshelf hold list will print with the pick up locations noted, and items will need to be processed for the noted pick up locations.
· Hold notifications will go out to clients only once a day at 5:30 p.m.
· Title vs. Copy holds: Staff are reminded that holds should be entered as title holds, in order to ensure that the client receives the first available copy of a title. We have had some situations recently where a copy hold was placed rather than a title hold and this delayed the delivery of the item for the client.
· As we transition to these new processes there may be some unique situations or challenges. Please let me know if there are any questions or if I can assist in any way.
New Door and entry Operation at HSL
The new door at HSL is now operational, however the new RFID gate has not been activated yet.
The construction entry has been dismantled and the new doors will be used however we will continue to use the old security gates until the new gate is connected.
· The doors are programmed to lock and unlock according to our hours of operation. Exceptions, for example, November 11th, with holiday hours will also be programmed as requested by myself or Susan.
· After the door is locked people can still exit if needed, however staff should ensure the door re-locks.
· The two doors will open outwards, and will allow two-way traffic, however until the new gate is installed , we will still encourage clients to enter through the east door and exit through the west door (they are labelled on the outside).
· There will be an automatic access button for the doors.
· The doors will operate by card access only after hours.
· Please Note: Staff cards will be used for access, however staff with older cards will need to go to main campus for an updated card.
· The after hours chute has moved back to the wall to the west side of the new doors
HKN
Janine Miiller is currently working for HKN on a full-time basis, returning to part-time after January 1st. HKN questions or requests may be referred to Janine at 220-2226.
Persons of Interest
In the past clients with an association to the university would be able to request UofC status through a UofC department and receive an Associate OneCard. This would also give them library privileges and we would set up an appropriate library profile according to their role with the University, for example Academic for a visiting scholar. With the new Peoplesoft processes, Associates have been replaced by Persons of Interest. If Associate privileges have expired for clients, please direct them to speak with their UofC department about renewing their UofC privileges.
This is the form that needs to be filled out:
http://www.ucalgary.ca/security/files/security/POI-Request-Formv3.xls
The form would be processed through HR, then through the Campus Card Office. In theory if the relationship types of postdoctoral, preemployment instructor, or visiting scholar are chosen then those folks should receive library privileges.
There are still a number of questions about this process. Please let me know if you have questions about specific clients, and I can follow up with Rob Tiessen.
Sirsi Records and Information Loads
Just a reminder that the way information loads into Sirsi records changed with the Peoplesoft processes during the summer.
· In the new system information for the library records loads from two different systems.
· You will note that the new system uses both the first name and last name fields in Sirsi. All records will be changed over to this format eventually.
· The barcode loads from the Campus Card Office while the registration and personal information loads from Peoplesoft.
· That means that regular UofC students, staff and faculty will load over with their appropriate Sirsi profile and address information, and should have an active record immediately rather than requiring an ‘activation’ of their record by library staff.
Peoplesoft will load the following into the Sirsi record: Profile, privilege expiry date, address, a ‘dummy’ barcode
· Some records that have loaded with only the Peoplesoft information will have a ‘dummy’ barcode beginning with UC followed by a few digits. These will have the appropriate profile, and address information, so if the client comes to the desk with a UofC card, the record can be activated by replacing the dummy barcode with the barcode on the client card.
CCOffice will load the following into the Sirsi record: Barcode, name, a temporary 3 week privilege expiry
· Records that have loaded with only the CCOffice information will show a barcode, but only a temporary 3 week privilege expiry, and no address, profile or demographic information. If clients come to the desk and this type of record appears, please select the appropriate profile, and add at least a valid email address to the address field. Do not adjust the temporary privilege date – this should be done by the system soon after the record loads.
Please flag any client or record issues for follow up.
Access and delivery of HDL items
At the moment clients can place a hold on a journal volume held at HDL. It will automatically be delivered to the home library (where it belonged prior to HDL), for pick up. Journals are a 3-day loan allowing clients time to copy or scan the articles required, or renewed until no longer needed. With the new hold system beginning Nov. 8th, clients will be able to request the pick up location of their choice.
When holds on HDL items are requested for pick up at HSL/HIN locations, the LCR truck from HDL will drop off items off at HSC loading dock, and we will receive them with our regular mail delivery. HDL items returned at HSL can be returned in the HDL bins or the TFDL blue boxes.
Facility
HSL Washroom Lights
Annley talked to Campus Infrastructure (220-7555) on Friday about the washroom lights still on emergency power since noon on Wednesday, November 2nd, 2011 and they sent a maintenance person to check it out. He was not able to locate the problem and did not have a key to get into the shaft near the washroom. He said he would come back again on Monday morning.
Bulletin Board
We will be reducing the number of large display bulletin boards to one, and moving this bulletin board to the wall beside the water fountain.
Used Book Sales: In response to recent queries, we will not be offering used book sales in HSL.
POS: We received a new monitor for our POS this week when our older monitor crashed. The new monitor operates in the same fashion, and does have a touch screen.
Theatre 3 access: Renovation of the walkway to Theatre 3 is now complete. There is also a helpful map of the area on the wall in the hallway.
New Books
Earlier this year we did see new books coming over with a status of ‘Available soon’, however any new books we have received over the last month or two have not been arriving with this status, but simply as ‘on shelf medical’. It does cause a problem when they then appear on the onshelf hold pick list before they are actually received at the branch. Collections are working to resolve this and return to the ‘available soon’ process.
Reserve Loans and Fines
2-Hour:Most Reserve items at HSL are two hour loans for use in the library only in order to ensure as much access as possible for all clients. When checking out reserve items, please let clients know that fines will be charged if the item is not returned or checked out again after the 2-hour loan period.
An exception to this is that two-hour reserves may be borrowed overnight. Items need to borrowed within one hour of closing and returned within one hour of opening.
Reserve items returned late will accrue fines at a rate of 1.00 per hour, though there is a short grace period of twenty minutes for return.
3-Day: We also have a few 3 day loans that may be borrowed for use outside the library. These items have 3-day labels on their spines, and may be renewed if no other holds are placed on the item. Clients do not receive renewal reminders for 3-day items.
Desk changes
Work may begin on the front desk soon. This will involve removing the small section where the demagnetizer currently sits to create an entry with swing gate. Because pulling additional wire will be required, function of station 2 may be affected for a day or two when this occurs. Disruption will be kept to a minimum.
Scanner and Workstations
Glenn Thompson installed our new scanner this week and updated the remaining public workstations to Windows 7.
The scanner operates as in the past. Some of the public workstations have new station numbers, and Lourdes has re-labelled. Thanks Lourdes.
TFDL Circ Hours
· Clients can access circulation service at TFDL:
Monday to Thursday: 8am to 10:45pm
Friday: 8am to 7:45pm
Saturday: 10am to 5:45pm
Sunday: 10am to 10:45pm
· Coming to TFDL: loan of Netbooks for library use only.
· Disruption at service desk: due to some installations around the TFDL service desk, service at the desk may be disrupted for a short period of time during the coming week.
AUPE
Offers for a reduced rate for movie tickets, now available to AUPE members. Details posted on staff bulletin board.
Fall Back
We will be returning to standard time early Sunday morning, November 6th. Please remember to turn you watches or alarm clocks back by one hour . The clocks in HSL should adjust automatically on Sunday, however if not, please do not adjust manually. They will be adjusted by facility staff following the weekend.
Remembrance Day Hours
Remembrance day, November 11th, is a statutory holiday for regular staff.
HSL will be open holiday hours from 10:00 a.m. - 6:00 p.m.
Thanks to Diana and Sajid for covering the holiday shifts that day.
New Holds – Important Changes this week!
As announced by Rob this week...
On November 8th, we are implementing a major change to placing holds for library books in Sirsi. As of November 8, our users will be able to choose a library branch for picking up their holds. Up until now, a hold on a library book needed to be picked up at the owning library branch.
A message from David Brown regarding set up for the processes prior to Nov. 8th…
We are starting to put the system changes in place that will allow a choice of branch when placing a hold. There are several layers of change required, and each change requires a stop and start of the system, so instead of bringing the system down several times on Monday, we are beginning the changes today. Circulation staff may see additional delivery options begin to appear on the Workflows “holds” screens on Saturday, Sunday, and Monday. Those options will not be operational until Tuesday, so please ask staff to ignore them and continue to use their normal procedures. We will mask the changes from the public catalogue until the launch day.
Please note…
· I have demonstrated the new processes, both from the client and staff end, to some HSL/HIN staff at the desk in the Sirsi test system. Please let me know if you would like a demonstration or if you have any questions.
· Print copies of the new processes (see attached) will be kept at the desk.
· Basically, every item that is checked in that has a hold on it, no matter the home location, will need to be checked for the hold pick up location and then processed accordingly.
· The Onshelf hold list will print with the pick up locations noted, and items will need to be processed for the noted pick up locations.
· Hold notifications will go out to clients only once a day at 5:30 p.m.
· Title vs. Copy holds: Staff are reminded that holds should be entered as title holds, in order to ensure that the client receives the first available copy of a title. We have had some situations recently where a copy hold was placed rather than a title hold and this delayed the delivery of the item for the client.
· As we transition to these new processes there may be some unique situations or challenges. Please let me know if there are any questions or if I can assist in any way.
New Door and entry Operation at HSL
The new door at HSL is now operational, however the new RFID gate has not been activated yet.
The construction entry has been dismantled and the new doors will be used however we will continue to use the old security gates until the new gate is connected.
· The doors are programmed to lock and unlock according to our hours of operation. Exceptions, for example, November 11th, with holiday hours will also be programmed as requested by myself or Susan.
· After the door is locked people can still exit if needed, however staff should ensure the door re-locks.
· The two doors will open outwards, and will allow two-way traffic, however until the new gate is installed , we will still encourage clients to enter through the east door and exit through the west door (they are labelled on the outside).
· There will be an automatic access button for the doors.
· The doors will operate by card access only after hours.
· Please Note: Staff cards will be used for access, however staff with older cards will need to go to main campus for an updated card.
· The after hours chute has moved back to the wall to the west side of the new doors
HKN
Janine Miiller is currently working for HKN on a full-time basis, returning to part-time after January 1st. HKN questions or requests may be referred to Janine at 220-2226.
Persons of Interest
In the past clients with an association to the university would be able to request UofC status through a UofC department and receive an Associate OneCard. This would also give them library privileges and we would set up an appropriate library profile according to their role with the University, for example Academic for a visiting scholar. With the new Peoplesoft processes, Associates have been replaced by Persons of Interest. If Associate privileges have expired for clients, please direct them to speak with their UofC department about renewing their UofC privileges.
This is the form that needs to be filled out:
http://www.ucalgary.ca/security/files/security/POI-Request-Formv3.xls
The form would be processed through HR, then through the Campus Card Office. In theory if the relationship types of postdoctoral, preemployment instructor, or visiting scholar are chosen then those folks should receive library privileges.
There are still a number of questions about this process. Please let me know if you have questions about specific clients, and I can follow up with Rob Tiessen.
Sirsi Records and Information Loads
Just a reminder that the way information loads into Sirsi records changed with the Peoplesoft processes during the summer.
· In the new system information for the library records loads from two different systems.
· You will note that the new system uses both the first name and last name fields in Sirsi. All records will be changed over to this format eventually.
· The barcode loads from the Campus Card Office while the registration and personal information loads from Peoplesoft.
· That means that regular UofC students, staff and faculty will load over with their appropriate Sirsi profile and address information, and should have an active record immediately rather than requiring an ‘activation’ of their record by library staff.
Peoplesoft will load the following into the Sirsi record: Profile, privilege expiry date, address, a ‘dummy’ barcode
· Some records that have loaded with only the Peoplesoft information will have a ‘dummy’ barcode beginning with UC followed by a few digits. These will have the appropriate profile, and address information, so if the client comes to the desk with a UofC card, the record can be activated by replacing the dummy barcode with the barcode on the client card.
CCOffice will load the following into the Sirsi record: Barcode, name, a temporary 3 week privilege expiry
· Records that have loaded with only the CCOffice information will show a barcode, but only a temporary 3 week privilege expiry, and no address, profile or demographic information. If clients come to the desk and this type of record appears, please select the appropriate profile, and add at least a valid email address to the address field. Do not adjust the temporary privilege date – this should be done by the system soon after the record loads.
Please flag any client or record issues for follow up.
Access and delivery of HDL items
At the moment clients can place a hold on a journal volume held at HDL. It will automatically be delivered to the home library (where it belonged prior to HDL), for pick up. Journals are a 3-day loan allowing clients time to copy or scan the articles required, or renewed until no longer needed. With the new hold system beginning Nov. 8th, clients will be able to request the pick up location of their choice.
When holds on HDL items are requested for pick up at HSL/HIN locations, the LCR truck from HDL will drop off items off at HSC loading dock, and we will receive them with our regular mail delivery. HDL items returned at HSL can be returned in the HDL bins or the TFDL blue boxes.
Facility
HSL Washroom Lights
Annley talked to Campus Infrastructure (220-7555) on Friday about the washroom lights still on emergency power since noon on Wednesday, November 2nd, 2011 and they sent a maintenance person to check it out. He was not able to locate the problem and did not have a key to get into the shaft near the washroom. He said he would come back again on Monday morning.
Bulletin Board
We will be reducing the number of large display bulletin boards to one, and moving this bulletin board to the wall beside the water fountain.
Used Book Sales: In response to recent queries, we will not be offering used book sales in HSL.
POS: We received a new monitor for our POS this week when our older monitor crashed. The new monitor operates in the same fashion, and does have a touch screen.
Theatre 3 access: Renovation of the walkway to Theatre 3 is now complete. There is also a helpful map of the area on the wall in the hallway.
New Books
Earlier this year we did see new books coming over with a status of ‘Available soon’, however any new books we have received over the last month or two have not been arriving with this status, but simply as ‘on shelf medical’. It does cause a problem when they then appear on the onshelf hold pick list before they are actually received at the branch. Collections are working to resolve this and return to the ‘available soon’ process.
Reserve Loans and Fines
2-Hour:Most Reserve items at HSL are two hour loans for use in the library only in order to ensure as much access as possible for all clients. When checking out reserve items, please let clients know that fines will be charged if the item is not returned or checked out again after the 2-hour loan period.
An exception to this is that two-hour reserves may be borrowed overnight. Items need to borrowed within one hour of closing and returned within one hour of opening.
Reserve items returned late will accrue fines at a rate of 1.00 per hour, though there is a short grace period of twenty minutes for return.
3-Day: We also have a few 3 day loans that may be borrowed for use outside the library. These items have 3-day labels on their spines, and may be renewed if no other holds are placed on the item. Clients do not receive renewal reminders for 3-day items.
Desk changes
Work may begin on the front desk soon. This will involve removing the small section where the demagnetizer currently sits to create an entry with swing gate. Because pulling additional wire will be required, function of station 2 may be affected for a day or two when this occurs. Disruption will be kept to a minimum.
Scanner and Workstations
Glenn Thompson installed our new scanner this week and updated the remaining public workstations to Windows 7.
The scanner operates as in the past. Some of the public workstations have new station numbers, and Lourdes has re-labelled. Thanks Lourdes.
TFDL Circ Hours
· Clients can access circulation service at TFDL:
Monday to Thursday: 8am to 10:45pm
Friday: 8am to 7:45pm
Saturday: 10am to 5:45pm
Sunday: 10am to 10:45pm
· Coming to TFDL: loan of Netbooks for library use only.
· Disruption at service desk: due to some installations around the TFDL service desk, service at the desk may be disrupted for a short period of time during the coming week.
AUPE
Offers for a reduced rate for movie tickets, now available to AUPE members. Details posted on staff bulletin board.
Friday, November 4, 2011
New monograph notifications
If you are ordering a new book and would like to notify specific clients when they arrive, please add a note with the person's name and email address in the "Item Comments" field. Final processing in Collections will take care of contacting the client.
Wednesday, November 2, 2011
New AHS Annual Continuing Education Modules Available
Human Resources' Learning and Development team is pleased to advise you that the 2011/12 Annual Continuing Education (ACE) modules are now available to all Alberta Health Services staff. Previously known as Annual Compulsory Education, the name of the modules has changed to reflect employee feedback received last year via the module evaluation forms.
Purpose
The ACE modules cover basic health and safety, emergency, information and privacy requirements.
We encourage you to complete the ACE modules. In addition to providing you with valuable information required to do your job, completion of these modules demonstrates compliance with collective agreements, legislation and accreditation standards.
AHS is committed to providing you with the tools you need to achieve excellence in the workplace. However, it is important to note that this training does not replace hands-on in-servicing and some employee groups may require additional information. If you are unsure about your specific education requirements, please speak with your manager.
How to participate
You can access the modules by searching “Annual” in MyLearningLink. The training includes reading materials and a quiz. When you finish a module using MyLearningLink, your final mark is recorded on the system.
You also have the option of printing the reading materials and quiz from Insite. When you complete each module, you must self-mark the quiz using an answer key provided on the bottom of the last page. In some cases, you may be asked to give your completed module to your manager. If you obtain access to MyLearningLink at a later date, you can report that you completed the printed module as an ‘external learning event’ on your learning record.
Course material
ACE modules cover the following topics:
- Infection Prevention & Control
- Emergency/Disaster Management
- Fire and Life Safety
- Information Privacy and IT Security & Compliance
Questions?
Please refer to our Frequently Asked Questions or contact Carrie Farnell, Essential Learning, HR Learning and Employee Development at 403-309-5700 or by email at carrie.farnell@albertahealthservices.ca.
For questions about accessing the modules on MyLearningLink, please contact the Support Centre at 1-888-580-7010 or email helpmylearninglink@albertahealthservices.ca.
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