Showing posts with label KRS Clients. Show all posts
Showing posts with label KRS Clients. Show all posts

Friday, October 24, 2014

HSL Access Notes - October 24th


Hello,

 

A few notes for the week…

 

 

SharePoint 2013

 

Thanks to all for the work done this week to begin triaging files in the SharePoint 2007 site.  Chelsea has added some helpful migration information to our HSL SharePoint 2007 homepage. 

We appreciate everyone’s involvement and support as we begin to move toward SharePoint 2013!

 

KRS Staff Meeting

The KRS(UC) sites will be closed next Thursday, October 30 for an AHS Knowledge Management all-staff meeting.  Signage at the KRS(UC)sites will direct clients who need immediate assistance to HSL.

 

Flu Shots Next week

Don’t miss your chance to have your free flu shot next week, October 29th or 30th  in the HRIC atrium.

Important changes to preferred email for students and staff coming October 31


On Friday, October 31, staff and student preferred email addresses in PeopleSoft will be updated to reflect their official @ucalgary.ca email address. Once this change occurs, official university correspondence (including MailMan messages, timesheet requests and expenses) will only be sent to your @ucalgary.ca email account. This does not include unofficial business such as newsletters and opt-in mailing lists.

This change is being made to comply with the university’s electronic communications policy to ensure appropriate use of the electronic communication system and to reduce risk of loss, corruption, mismanagement of data or unauthorized access. This brings staff in line with the policy for students (who are also being transitioned over on October 31) and faculty (to be completed at the end of the semester).

I have contacted Discovery systems to ask how this might affect our Sirsi notifications and David indicated the following:

I believe that when the switchover happens, the new “ucalgary” addresses will over-write any non-standard email addresses that students had entered into Peoplesoft and that had then loaded into Sirsi. So once that load happens, probably November 1 or 2, we will be emailing notices to the ucalgary address.  And unless students set up forwarding, the messages will only go to the ucalgary address. 

We will monitor the situation as this email update proceeds and provide any additional information as we learn more.  The best advice for clients at this point is tht if they are UC clients, they should be checking their UC email for any official notifications and correspondence.  Thanks.

 

 

KRS Clients and AHS email

Knowledge Resource Service (Calgary) management and team leads have confirmed that going forward, the key verification for employee eligibility for library services will be the Alberta Health Services email as noted in the Alberta Health Services directory.  The Alberta Health Services email will also be used to deliver all services and notices. 

·         This means that when registering Alberta Health Services clients we should also have their Alberta Health Services email as their primary email contact rather than a personal email. 

·         Staff should also take opportunity to check for AHS email in client records for KRS clients, and update whenever possible.

·         It was confirmed that Calgary Lab Services and Carewest employees do have valid email addresses in the Alberta Health Services directory though they may have a different format from the regular Alberta Health Services email.

 

Neonatal Resuscitation (NRP) titles: Alberta Health Services and UC copies

 

We have copies of this title both in the service area (specifically for Alberta Health Services clients) and the main stacks (for non-AHS clients). 

 

It is better for UC clients (or other non-AHS clients) to borrow one of the NRP titles from the main stacks, since these will act like any UC library book and can be renewed online as long as there are no other holds.

 

The copies in the circ area are flagged in Sirsi for Alberta Health Services staff.  If a UC  client wishes to borrow the Alberta Health Services copies, for example  if no others are available, this can be done, however staff will need to enter an override to allow the transaction to be processed in Sirsi.  It is important for staff to inform the client that they will need to phone in to renew due to the override required.  Of course if clients have any trouble renewing they can always call us for assistance.

 

Back Up Workstation

We have had a few situations recently where clients have been at the back up workstation at the service desk for lengthy sessions, creating a difficult situation or other clients needing access to back up or colour printing.  We are going to flag this station as an ‘Express station’ (up to 10 minute sessions) going forward to make it clearer to clients that the main intention is for short-term use and back up printing. 

We will continue to try to meet client needs while still trying to keep sessions at the back up computer as brief as possible, encouraging clients to use the public computers for searching or surfing sessions.

There are USB sticks in the drawer by station #3 that can be used to assist clients who are searching on the public computers but who want to save a few items to print on the back up printer.

New signage will be created.

 

Client Lost Books Billing/Claims Returns/Final Overdues

Issues around lost book billing, claims return items and final overdues can be forwarded to me for the time being.

 

Lync

Now that most staff are live with Office 2013, we would like to encourage all to set up their Lync account and add all the HSL and KRS(UC) staff contacts to streamline internal communications.  Our goal is to have all Lnyc accounts up and active by October 31st.  If there are any questions, please let me know.

Taryn sent this helpful information for connecting to our KRS(UC) colleagues.

If you’d like to ‘chat’ with us via Lync, please add our AHS emails to your Lync contacts lists. Here is a link to instructions on how to add non-UofC emails into your Contacts list: https://support.office.com/en-US/Article/Adding-people-to-your-contacts-list-2b703d7f-cb20-4c9c-a7f3-0126e5316301?ui=en-US&rs=en-US&ad=US#_Add_a_contact

 

For reference, below are the AHS email accounts for KRS(UC) and other notable library staff.















 Thanks.
Mary

Friday, October 17, 2014

HSL Access Notes - October 17th


Hello everyone,

 

A few notes for the week….

 

SharePoint 2013 Session

Don’t miss the SharePoint 2013 session scheduled for all staff on Tuesday, October 21st from 2:30 – 3:30!  We hope all can attend.

 

KRS Website Update

On October 10, 2014 Knowledge Resource Service migrated to a new version of their content management system (the “backend” of our website).

The url remains the same.

To search print collection select the Search Collections tab> Calgary Zone to connect to the catalogue

The new site includes:

·         single search box on all pages ** that searches KRS e-books and e-journals specifically**

·         browse databases by topic and type

·         Streamlined request forms

 

Some saved KRS homepage bookmarks may need to be refreshed.

 

Client Comment

It is always nice to know our clients appreciate the quality service provided by the HSL team!

Comment received this week….

            

“Thanks so much for your efforts on my and the collection’s behalf. I greatly appreciate the wonderful service provided by our library and its dedicated staff.”

 

Retired Clients and Privileges

We had an interesting question at the desk this week regarding the process and privileges for retired UC clients.  We have received the following information from Discovery Systems (Sirsi)

·         The Sirsi user profile RETIRED grants users the same privileges as the ACADEMIC and SUPPORT STAFF profiles. This includes term loans and access to electronic resources. That profile is assigned to all retired staff—either academic or non-academic.

 

·         Retired clients can log in to EZProxy with barcode/PIN, or log in with IT username and password

 

·         HR to defines who is “retired,”. The user record in sirsi is updated as soon as HR changes the Peoplesoft status to Retired.

 

·         Obtaining a new ‘retired’ card from the ID office is not necessary for library access, electronic access should be seamless.

 

·         Sirsi does not make any distinction for Emeritus academics.

 

New Mobile Phone Charger for Loan Available at Service Desk

The ChargeAll – Universal Cell Phone Charger has been catalogued and barcoded and can be signed out for (2 Hours - Library Use Only).

This should work with most phones.

 

Book Repairs

TerriLynne has offered to assist with book repairs.  Please contact TerriLynne regarding items that need repair, or sign out on the Medical Bindery card and leave on the shelf labelled for book repairs just below the Reserves.

Thanks TerriLynne!

 

HSL Laptops

We hope to clean up the files on Mac and Dell laptops.  If staff have any files that on the laptops that they do not want deleted, could you please flag for Chelsea before the end of next week?

Thanks.

 

MCCQE

The MCCQE exams will begin this coming week.  There is a computer set up in 1459 for a special accommodation.

 

1459 Teleconferencing Unit and Screen

A teleconferencing unit and screen have been added to room 1459.  They have been tested however full install will be planned in November after the MCCQE.

 

Thanks.

Happy Weekend to all.

Mary

Friday, July 11, 2014

HSL Access Notes - July 11th


Hello Everyone,

 

A few notes for the week...

 

Staff Vacation Coverage

With TerriLynne away for the next two weeks, Chelsea will be handling any key requests and monitoring reserve email.  I will forward any outstanding supply items that arrive during this time.

 

SHC hold Pick Up location

 In response to client requests at SHC, Knowledge Resource Service site at South Health Campus is now ’live’ as a pick up location in Sirsi.  This means that clients at SHC will no longer need to request UC items through the outreach service, but can place holds in the system and select SHC as the pick-up location.  The item will be delivered to the SHC Knowledge Resource Service site, and clients will be able to pick up at the site Monday – Friday between 8:00 AM – 4:00 PM.

Please let me know if there are any questions or concerns with this new service.

 

Visiting Students at AHS locations

Further to some questions regarding how visiting students at AHS locations are covered by the agreement, we can confirm the following update:

If a visiting student at AHS has an AHS email, they are eligible for full library access through KRS.  Staff would register them with a barcode, enter a ‘CHR- staff’ profile in Sirsi, and enter a unique expiry date to match the period of their affiliation with AHS.

This is a change to our previous practice of issuing Complimentary Community ‘borrowing only’ cards and privileges. 

If visiting students do not have AHS email, then we would proceed by issuing Complimentary Community ‘borrowing only’ cards and privileges.

Please let me know if you have any questions.

Thanks.

 

Facility

·         Painting in 1453, 1454 and 1456A is now complete.

·         Clock in staff room has been removed for maintenance.  It appears that it may need to be replaced.

·         The Current Periodical shelving has been reduced by one bay.  The shelving is stacked against the wall in the area and a request for removal has been submitted.

 

HDL Project

The final carts of titles beginning with ‘J’ have been pulled.  That leaves only three ranges of journals to go! 

We hope that the physical transfer of the issue will begin soon.  Many thanks to all of the project team who have been processing up to 8 carts a day!

At the moment we are still waiting for confirmation from HDL regarding summer intake scheduling and capacity.   However this summer we expect to be sending all pre-2005 journals of titles that have closed dates prior to 2005.  That will still leave some pre- 2005 journals on our shelves.  These will be prepared for transfer and sent to HDL  as time and capacity allows within the coming year.

 

Boxes in Storage Room

There is a build-up of empty paper boxes in the HSL storage room.  If anyone requires boxes please help yourself or let me know, otherwise most they will be recycled by the end of next week.

Thanks.

 

Wishing all a Happy Stampede weekend!

Mary

 

Monday, June 16, 2014


Hello,

 

A few notes for the week….

 

Health Sciences Library Summer Hours

Effective July 1st – August 31st  Health Sciences Library will once again be closed weekends and statuatory holidays.

Signs have been posted in the library, on our webpage and on the flat panels.  ELAccess have been notified to adjust our door schedule.

Staff are asked,  especially during the next weekends, may wish to alert weekend  clients to the upcoming schedule change.

 

Computer Commons booking next week – 1460B

A group has booked 1460B for the entire week and has loaded special softare on the stations to be used throughout the week.  To accommodate this booking and safeguard the software load, the 1460B room will be locked each evening, and the routine computer ‘refresh’ has been suspended for the week.

 

Consult Office Client

Last week there was a public client in the consult office who requested help with  health related query.  At the end of the session the client provided the librarian with the Jehovah’s Witness pamphlet and mini-sermon.  The client was not aggressive or offensive, however we would like to flag for staff in case a pattern develops.  Thanks.  

 

Calgary Foothills Primary Care Network (PCN)

This Calgary Foothills Primary Care Network group is very interesting.  We have received a number of registration requests from this group recently, and it seems that these clients can fall into different categories.   As I understand it, this group is in partnership with Alberta Health Services, but employees may not necessarily be direct  Alberta Health Services employees.  Some employees may work for both Alberta Health Services and PCN.

 

Kathryn has advised as follows:

If the client is in the AHS directory then she is eligible. That is generally our overriding rule at this point. If they have AHS contact information, then we will register them for an account.

 

So, if we receive a registration request from a client with a PCN department, please check for their name in the AHS directory, and proceed as noted by Kathryn.    Health Sciences Library staff will need to ask a Knowledge Resource Service site staff member for assistance with the directory search.

 

 Flex-Time

There are flex policies and procedures online (http://www.ucalgary.ca/policies/files/policies/Flex-time%20Procedures.pdf and http://www.ucalgary.ca/policies/files/policies/Flex%20time%20Policy.pdf , however a couple of helpful points that are not mentioned in the procedures:

·         Flex-time cannot be earned if you are taking flex- time off that same day.  Flex is meant to be earned on top of a full 7 hour day.

·         Flex-time cannot be earned while on approved leave to attend sessions or courses.

 

SharePoint 2013 Pilot

SharePoint 2013 pilot meetings will begin again this week. 

Do all staff know the url for our SharePoint site?  It can be accessed off-site when needed.


 

Gate Software

Our new software for our security gate has been activated.  This will eventually provide an electronic count and report for our gate stats.  We will be continuing with the manual gate count for the time being, since there have been a few glitches in the system recently.

 

Screen in 1453

The wireless keyboard and mouse for 1453 is not currently operating since we are missing a bluetooth receiver.  We are hoping to have a replacement soon.

 

Lost and Found

We have cleared a number of items from our Lost and found that have been held for over 6 months:

·         USBs – scrubbed on public computer client use as needed.  These are in the drawer at the service counter below station #2

·         Small device (nokia phone, blackberrty) attachements:  taken to AV services

·         Dell power pack and Mac plug-in:  labeled and added to the Health Sciences Library electronics cabinet

·         Cheque:  $300.00 cheque made out to University of Calgary is currently being held in my office.

 
Frequently Called Numbers

The Frequently Called Numbers list has been updated in SharePoint and now includes the contact for the Mail Room/Distribution Services, 403-210-5499

 

Recognition Survey

Here’s your chance to contribute your ideas and comments to the university Recognition Committee.  Tom is encouraging all to …

Please take 10 minutes to complete the survey and share your experiences and preferences. At the end of the survey you can enter your name in a draw to win an iPad Air as a thank you for your time.

Your responses will remain anonymous and confidential. They will be compiled with other participants in an aggregated report that will be shared with the recognition committee.

  Click here:  http://www.ucalgary.ca/hr/node/2928 to get started.

 
Thanks.