HSL Access notes - May 1st

Hello Everyone,

 

Knowledge Resource Service

We will see some service changes through May, and more details and information about communication to clients will be available on Monday, May 4^th.    

 

Resident Online Access Problem

As noted in an earlier email, numerous medical residents are having problems accessing online resources remotely using their UCIT username and password.  Their barcode and pin should still work.

If students continue to have problems, they can contact :  support@lcrit.zendesk.com , or call 403-210-8816 (M-F 8:30 – 4:30 MST)

Thanks.

 

IM Chat: 

HSL is participating in the LCR IM Chat working group that has met once to date.    If you have any recommendations or comments that might assist in discussions to go forward with LCR Chat, please pass along to Lourdes or myself.

 

LibAnswers

I hope to find out more about norms regarding question types across LCR in my Operations manager meeting this coming week.  If there are particular issues or questions about LibAnswers, please let me know before Wednesday and I will bring forward at the meeting.

 

HKN part-time assistant position

Part-time position posting for HKN assistant closed on April 27^th.

 

Sunday Hours

This will be our first Sunday closed.  Please pass along any client concerns or comments.

 

Summer Schedules

Our student summer schedule for shifts during May – August has begun.

We have reduced student coverage to 6-10 weekday evenings, however two students will be covering many evening shifts during vacation periods in July and August.

Health Sciences Library will be closed weekends July- August.

 

Office Moves and Furniture

Lorraine Toews is now located in room 1491B

TerriLynne will be moving into Lorraine previous space, room 1488A later this month.

One of the workspaces by the entry to the staff area will become a touch down space.

 

·         Extra furniture pieces available:  full-size file cabinet, small rolling lockable drawer set, full size bookshelf

 

Please notify TerriLynne by before May 6^th if you would like to use any of these pieces in your workspace.

HSL Access Notes - March 27th

Hello,

 

A few notes to end the month…

 

Farewells

Please join us to wish Marisa and Janine all the best!

Farewell for Marisa at HSL on Tuesday, March 31^st from 3:00 -4:00

Farewell for Janine at HSL on Wednesday, April 1^st from 1:30 – 2:30

 

KRS  updates

Effective April 1^st:

Rachel will be moving to ACH

Taryn will be covering at PLC and WHKC

SHC will no longer have UC staff on site.

 

HSL Sunday Hours

Effective May 1^st:  Health Sciences Library will be closed Sundays on an ongoing basis.

 

Easter Weekend Hours

HSL will be open over the Easter holiday weekend, with Anna and Mary A. covering our Friday hours.

 

Friday, April 3^rd:  10 a.m. – 6:00 p.m.

Saturday, April 4^th:  10 a.m. – 6:00 p.m.

Sunday, April 5^th:  12:00 – 8:00 p.m.

 

TMM tour

A number of HSL staff will be participating in the TMM tour offered by LCR on Monday morning.

 

LibAnswers

Effective April 1^st will be moving to the LibApps (LibAnswers) software for recording reference, instruction and tour statistics.

This will replace our current Refstats processes.   Most staff will login to the software using their individual email and password.  Look of the LibApps icon on your desktop.  

We do have a generic login for student assistant use.  This account is connected to our hslibr email account with the password: HSL*stats

The handout provided at the staff training session does include some helpful information and guidelines about what and how to enter transaction stats. 

Watch for more detailed information later next week.

 

Consult Office

Effective April 1^st, the consult office hours will be:  Monday – Friday from 12:30 – 4:00.

During the mornings, a librarian will be on call for client consultation and support.

Generally this will be the same librarian that is scheduled for the consult office that same day.

The exception to this is on Mondays, when Susan will be on call in the morning and Alix will be on in the consult in the afternoons.

This scheduling arrangement will be reviewed in December.

Please forward any client comments about this change to Susan or myself.  Thanks.

 

AHS Exam Proctoring

Please forward any exam proctoring requests from Alberta Health Services staff to Taryn until further notice.

 

Network Printer

We had a few problems with the network printer yesterday with jobs being very slow to print and others only printing part pages.

We rebooted the release station and turned the printer itself off and on and this seemed to do the trick. 

 

Personal Items in Public Areas

We have had two separate people report stolen items today.

One reported she had an iPod taken from a study room during our last fire evacuation.

One reported a fit band taken from her study table while she was in the washroom.

This is a reminder that we are open to the public and personal items should not be left unattended.

 

HSL Access Notes - October 24th

Hello,

 

A few notes for the week…

 

 

SharePoint 2013

 

Thanks to all for the work done this week to begin triaging files in the SharePoint 2007 site.  Chelsea has added some helpful migration information to our HSL SharePoint 2007 homepage. 

We appreciate everyone’s involvement and support as we begin to move toward SharePoint 2013!

 

KRS Staff Meeting

The KRS(UC) sites will be closed next Thursday, October 30 for an AHS Knowledge Management all-staff meeting.  Signage at the KRS(UC)sites will direct clients who need immediate assistance to HSL.

 

Flu Shots Next week

Don’t miss your chance to have your free flu shot next week, October 29^th or 30^th  in the HRIC atrium.

Important changes to preferred email for students and staff coming October 31

On Friday, October 31, staff and student preferred email addresses in PeopleSoft will be updated to reflect their official @ucalgary.ca email address. Once this change occurs, official university correspondence (including MailMan messages, timesheet requests and expenses) will only be sent to your @ucalgary.ca email account. This does not include unofficial business such as newsletters and opt-in mailing lists.

This change is being made to comply with the university’s electronic communications policy to ensure appropriate use of the electronic communication system and to reduce risk of loss, corruption, mismanagement of data or unauthorized access. This brings staff in line with the policy for students (who are also being transitioned over on October 31) and faculty (to be completed at the end of the semester).

I have contacted Discovery systems to ask how this might affect our Sirsi notifications and David indicated the following:

I believe that when the switchover happens, the new “ucalgary” addresses will over-write any non-standard email addresses that students had entered into Peoplesoft and that had then loaded into Sirsi. So once that load happens, probably November 1 or 2, we will be emailing notices to the ucalgary address.  And unless students set up forwarding, the messages will only go to the ucalgary address. 

We will monitor the situation as this email update proceeds and provide any additional information as we learn more.  The best advice for clients at this point is tht if they are UC clients, they should be checking their UC email for any official notifications and correspondence.  Thanks.

 

 

KRS Clients and AHS email

Knowledge Resource Service (Calgary) management and team leads have confirmed that going forward, the key verification for employee eligibility for library services will be the Alberta Health Services email as noted in the Alberta Health Services directory.  The Alberta Health Services email will also be used to deliver all services and notices. 

·         This means that when registering Alberta Health Services clients we should also have their Alberta Health Services email as their primary email contact rather than a personal email. 

·         Staff should also take opportunity to check for AHS email in client records for KRS clients, and update whenever possible.

·         It was confirmed that Calgary Lab Services and Carewest employees do have valid email addresses in the Alberta Health Services directory though they may have a different format from the regular Alberta Health Services email.

 

Neonatal Resuscitation (NRP) titles: Alberta Health Services and UC copies

 

We have copies of this title both in the service area (specifically for Alberta Health Services clients) and the main stacks (for non-AHS clients). 

 

It is better for UC clients (or other non-AHS clients) to borrow one of the NRP titles from the main stacks, since these will act like any UC library book and can be renewed online as long as there are no other holds.

 

The copies in the circ area are flagged in Sirsi for Alberta Health Services staff.  If a UC  client wishes to borrow the Alberta Health Services copies, for example  if no others are available, this can be done, however staff will need to enter an override to allow the transaction to be processed in Sirsi.  It is important for staff to inform the client that they will need to phone in to renew due to the override required.  Of course if clients have any trouble renewing they can always call us for assistance.

 

Back Up Workstation

We have had a few situations recently where clients have been at the back up workstation at the service desk for lengthy sessions, creating a difficult situation or other clients needing access to back up or colour printing.  We are going to flag this station as an ‘Express station’ (up to 10 minute sessions) going forward to make it clearer to clients that the main intention is for short-term use and back up printing. 

We will continue to try to meet client needs while still trying to keep sessions at the back up computer as brief as possible, encouraging clients to use the public computers for searching or surfing sessions.

There are USB sticks in the drawer by station #3 that can be used to assist clients who are searching on the public computers but who want to save a few items to print on the back up printer.

New signage will be created.

 

Client Lost Books Billing/Claims Returns/Final Overdues

Issues around lost book billing, claims return items and final overdues can be forwarded to me for the time being.

 

Lync

Now that most staff are live with Office 2013, we would like to encourage all to set up their Lync account and add all the HSL and KRS(UC) staff contacts to streamline internal communications.  Our goal is to have all Lnyc accounts up and active by October 31^st.  If there are any questions, please let me know.

Taryn sent this helpful information for connecting to our KRS(UC) colleagues.

If you’d like to ‘chat’ with us via Lync, please add our AHS emails to your Lync contacts lists. Here is a link to instructions on how to add non-UofC emails into your Contacts list: https://support.office.com/en-US/Article/Adding-people-to-your-contacts-list-2b703d7f-cb20-4c9c-a7f3-0126e5316301?ui=en-US&rs=en-US&ad=US#_Add_a_contact

 

For reference, below are the AHS email accounts for KRS(UC) and other notable library staff.

alison.pinches@albertahealthservices.ca

brandie.bailey@albertahealthservices.ca

christie.hurrell@albertahealthservices.ca

elizabeth.aitken@albertahealthservices.ca

julie.alati-it@albertahealthservices.ca

kathryn.ranjit@albertahealthservices.ca

marcus.vaska@albertahealthservices.ca

marisa.tutt@albertahealthservices.ca
melanie.belliveau@albertahealthservices.ca

michelle.lemieux3@albertahealthservices.ca

michelle.turner@albertahealthservices.ca

sylvia.santiago@albertahealthservices.ca

taryn.lenders@albertahealthservices.ca

xurongrachel.zhao@albertahealthservices.ca

yongtao.lin@albertahealthservices.ca

 Thanks.

Mary

HSL Access Notes - October 17th

Hello everyone,

 

A few notes for the week….

 

SharePoint 2013 Session

Don’t miss the SharePoint 2013 session scheduled for all staff on Tuesday, October 21^st from 2:30 – 3:30!  We hope all can attend.

 

KRS Website Update

On October 10, 2014 Knowledge Resource Service migrated to a new version of their content management system (the “backend” of our website).

The url remains the same.

To search print collection select the Search Collections tab> Calgary Zone to connect to the catalogue

The new site includes:

·         single search box on all pages ** that searches KRS e-books and e-journals specifically**

·         browse databases by topic and type

·         Streamlined request forms

 

Some saved KRS homepage bookmarks may need to be refreshed.

 

Client Comment

It is always nice to know our clients appreciate the quality service provided by the HSL team!

Comment received this week….

            

“Thanks so much for your efforts on my and the collection’s behalf. I greatly appreciate the wonderful service provided by our library and its dedicated staff.”

 

Retired Clients and Privileges

We had an interesting question at the desk this week regarding the process and privileges for retired UC clients.  We have received the following information from Discovery Systems (Sirsi)

·         The Sirsi user profile RETIRED grants users the same privileges as the ACADEMIC and SUPPORT STAFF profiles. This includes term loans and access to electronic resources. That profile is assigned to all retired staff—either academic or non-academic.

 

·         Retired clients can log in to EZProxy with barcode/PIN, or log in with IT username and password

 

·         HR to defines who is “retired,”. The user record in sirsi is updated as soon as HR changes the Peoplesoft status to Retired.

 

·         Obtaining a new ‘retired’ card from the ID office is not necessary for library access, electronic access should be seamless.

 

·         Sirsi does not make any distinction for Emeritus academics.

 

New Mobile Phone Charger for Loan Available at Service Desk

The ChargeAll – Universal Cell Phone Charger has been catalogued and barcoded and can be signed out for (2 Hours - Library Use Only).

This should work with most phones.

 

Book Repairs

TerriLynne has offered to assist with book repairs.  Please contact TerriLynne regarding items that need repair, or sign out on the Medical Bindery card and leave on the shelf labelled for book repairs just below the Reserves.

Thanks TerriLynne!

 

HSL Laptops

We hope to clean up the files on Mac and Dell laptops.  If staff have any files that on the laptops that they do not want deleted, could you please flag for Chelsea before the end of next week?

Thanks.

 

MCCQE

The MCCQE exams will begin this coming week.  There is a computer set up in 1459 for a special accommodation.

 

1459 Teleconferencing Unit and Screen

A teleconferencing unit and screen have been added to room 1459.  They have been tested however full install will be planned in November after the MCCQE.

 

Thanks.

Happy Weekend to all.

Mary

HSL Access Notes - July 11th

Hello Everyone,

 

A few notes for the week...

 

Staff Vacation Coverage

With TerriLynne away for the next two weeks, Chelsea will be handling any key requests and monitoring reserve email.  I will forward any outstanding supply items that arrive during this time.

 

SHC hold Pick Up location

 In response to client requests at SHC, Knowledge Resource Service site at South Health Campus is now ’live’ as a pick up location in Sirsi.  This means that clients at SHC will no longer need to request UC items through the outreach service, but can place holds in the system and select SHC as the pick-up location.  The item will be delivered to the SHC Knowledge Resource Service site, and clients will be able to pick up at the site Monday – Friday between 8:00 AM – 4:00 PM.

Please let me know if there are any questions or concerns with this new service.

 

Visiting Students at AHS locations

Further to some questions regarding how visiting students at AHS locations are covered by the agreement, we can confirm the following update:

If a visiting student at AHS has an AHS email, they are eligible for full library access through KRS.  Staff would register them with a barcode, enter a ‘CHR- staff’ profile in Sirsi, and enter a unique expiry date to match the period of their affiliation with AHS.

This is a change to our previous practice of issuing Complimentary Community ‘borrowing only’ cards and privileges. 

If visiting students do not have AHS email, then we would proceed by issuing Complimentary Community ‘borrowing only’ cards and privileges.

Please let me know if you have any questions.

Thanks.

 

Facility

·         Painting in 1453, 1454 and 1456A is now complete.

·         Clock in staff room has been removed for maintenance.  It appears that it may need to be replaced.

·         The Current Periodical shelving has been reduced by one bay.  The shelving is stacked against the wall in the area and a request for removal has been submitted.

 

HDL Project

The final carts of titles beginning with ‘J’ have been pulled.  That leaves only three ranges of journals to go! 

We hope that the physical transfer of the issue will begin soon.  Many thanks to all of the project team who have been processing up to 8 carts a day!

At the moment we are still waiting for confirmation from HDL regarding summer intake scheduling and capacity.   However this summer we expect to be sending all pre-2005 journals of titles that have closed dates prior to 2005.  That will still leave some pre- 2005 journals on our shelves.  These will be prepared for transfer and sent to HDL  as time and capacity allows within the coming year.

 

Boxes in Storage Room

There is a build-up of empty paper boxes in the HSL storage room.  If anyone requires boxes please help yourself or let me know, otherwise most they will be recycled by the end of next week.

Thanks.

 

Wishing all a Happy Stampede weekend!

Mary

 

HSL Access Notes - July 7th

Summer Schedule

With our summer schedule now in place for July and August, this was our first weekend closure for the summer.

Our Health Sciences Library bookmarks now note our summer weekend closures (thanks for the update Chelsea), and our voicemail at 220-6855 has been updated as well.

 

Painting in 1453, 1454, 1456A

The whiteboard walls will be painted in 1453, 1454 and 1456A this week.  The rooms have been reserved for the work from Monday through Thursday, though there may be some availability for clients during this period.

The pencil rails should also be installed in 1453 and 1459.

 

Medical Residents

The medical residents began their program July 1^st and we have seen a number of these clients at the desk this week with card issues.  Often this is caused by information not feeding into our Sirsi system properly.  Please flag any of these issues for me for further follow up.  In the meantime if these are residents, please update their records to gradstudent Sirsi profile, with expiry of 9/30/14.  Please ensure that all email/address information is complete, and enter a Note indicating your manual updates to the record.  We hope that the system will update once all information is received.  Thanks.

 

Computer Commons – July 7 – 9

Our computer commons will be booked once again this coming week on July 8^th and 9^th for full day classes.  The software load will take place on the afternoon of the 7^th, and the doors will be locked the evening of July 7^th and 8^th.

 

Supplies

The latest order of supplies have arrived at Health Sciences Library and are being distributed to Knowledge Resource Service sites.  Staff are asked to use the online OfficeMax catalogue when placing orders since this provides the most up-to-date product codes.  https://www.officemaxcanada.com . Thanks.

 

SHC

We are currently testing SHC as a hold pick up location in the Sirsi test system.  We hope this will be ‘live’ soon.  Watch for further details.

 

Elevators/directions

The HSC elevator letter assignments have changed.  The directions to Health Sciences Library in our webpage have been updated.  A copy of the n our Foothills Campus Elevator Wayfinding Map is on the front service counter with our map of Health Sciences Library.  It can also be found at :  http://medicine.ucalgary.ca/files/med/UC_FoothillsCampus_ElevatorLocator_12JUN14.pdf

 

Copier in HMRB Hallway

Had an interesting call this week from a staff member working in HMRB asking for their passcode for the copier in the HMRB hallway!  As it turns out, this photocopier, that you can see at the end of the HMRB hallway when you exit our back Health Sciences Library door, has been converted to a staff only copy machine that requires a staff code.  There is a huge poster on the wall by the machine indicating that staff must go to their department coordinator to get their passcode, but below this it mentions that students can do their copying at the Health Sciences Library and it gives our contact information.  So if you get a question at the desk about the HMRB copier codes, please direct staff to the department, and students may use our copiers with their Unicards.

 

Hope all enjoy a great ‘Stampede’ week!

HSL Access Notes - June 6th

Hello, 

A few notes to begin our busy month of June….

 

Lost and Found

A number of items from our HSL lost and found were taken down to the HSC info/security desk this week.  This included two ladies sweaters, a black North Face rain jacket and a large men’s watch (silver with blue face), and Samsung cell phone with a white cover found at self-check.   If clients are looking for these, please direct them to the info desk at the north entry.  Thanks.

 

Textbook of Neonatal Resuscitation (NRP)

The NRP texts in our AHS compulsory ed collection continue to be very popular and in high demand at certain times of year.  Recently we have seen some of these items returned without their DVD discs and others returned with damage.   Staff are asked to take special care when discharging when these titles to note these types of situations. 

·         If any damage or missing discs are noted, this should be flagged for service staff follow up. 

·         If a client returns a damaged item at the desk, we can let them know that the University of Calgary policy states that clients are responsible for replacement cost of a book in cases of loss or damage.   If the damaged item can no longer circulate, they would be contacted about billing.  Once a client pays for a damaged book they can then take possession of the damaged item, and it is withdrawn from our collection.

 

ACH staff

Melanie Belliveau will be covering the Information Specialist position at ACH until October 2014.

KRS items

A reminder that all books being returned or transferred to KRS sites should be checked out on the HSL transit card  and desensitized before being placed on the transit shelf.

 UCLASS

As HSL Records Coordinator, TerriLynne is continuing to do some work with our HSL files.  This week Karen Buckley from University Archives was able to visit HSL.  She was impressed by the Health Sciences Library approach to UCLASS file transfer project and the extensive work Sara had done.  Karen also provided some helpful information to answer some of our questions about some specific files and  recommended a few updates.  Please note the following updates to our HSL shared drive files:

Faculty Medicine Library council   move from AD 300 to  GV 700

Dartmouth  move from AD 300 to CR 175

HOM files  move from AD 300 to CI 050

Org charts from AD 300 to GV 540   - also asked that all charts be kept for permanent reference (will be archived)

Reference training and Reference meeting minutes – move from AD 300 to AD 500

Annual Health Sciences Library reports  move from AD 300 to GV 700

LCR Report – move from AD 300 to GV 700

Suggested that all stats (circ, collection, instruction and DDS, etc.) be filed in CI 050

Safety Warden move from AD 500 to GV 610

 

Wireless Access

There are two wireless networks at UofC:  the AirUC and the AirUC secure.

Bottom line is that AirUC secure is for UC staff, students and faculty and AirUC is for all others.

AirUC-Secure is the preferred university wireless connection for University of Calgary clients requiring mobile access to the Internet. Please note, a valid IT username and password (IT Account) is required to connect to the network.

The AirUC Wireless Internet service is the unencrypted wireless local area network at the University of Calgary that provides users and visitors with network connectivity. Guest wireless access is available to all visitors to the UC.  Clients (this would include Alberta Health Services clients) can register for  guest wireless access by setting up an eid online and having staff activate this account by phoning the tech desk at TFDL. Procedures for this are outlined in the binder at the service desk.  Clients using AirUC would not have access to UC online resources on their laptops in the library, though all members of the public can access all online resources on our Health Sciences Library public computers.

Wireless Eduroam Access

I know some of you may be familiar with the Eduroam wireless network.  This is a service that could be of interest to staff or students travelling to other university institutions, or could be another wireless option for visitors to HSL from other institutions.

Eduroam (EDUcation ROAMing) is a wireless network service that allows students, staff, and faculty from participating educational institutions internationally to securely access the Internet while visiting other member universities. Users simply use the credentials from their home institution to access the Eduroam network.

UC Clients:  It is recommended that faculty, staff and students set up and test their computers at their home institution first to make sure that they work before travelling to the partner institution. Once it is set up, they will have wireless access to any eduroam-enabled institution in the world.

More info for UC clients who would like to set this up at:   http://www.ucalgary.ca/it/networks/eduroam

 

Visitors:  Visitors to HSL form other universities who have this already set up would not need to set up a UC eid for guest wireless, but would be able to access wireless service through the Eduroam network rather than using AirUC.  If this is not already set up, they can access info about set up through a quick search for Eduroam on their university website.   We would always also still offer the UC eid option and some clients may still opt for this.  I did have a Western university student today who, while somewhat interested in the information about Eduroam, really just wanted the  set up a UC eid and that option worked well for them.

Please let me know if you have any questions. Thanks

 

Contact Info

As Christie had mentioned to KRS staff, in light of last year’s June emergency situations, it is important that emergency contact information is kept up to date.  I would like to ask everyone to please check our emergency contact list:  https://spse.ucalgary.ca/sites/HSL/Shared%20Documents/Communications/Emergency%20Calling%20Tree%20May%202014%20TM.xlsx

Please send any updates to TerriLynne.

Statistics Reports

Statistics reports can be directed to Mary McConnell , LCR Administration, 6^th floor, TFDL for the time being.

Have a pleasant weekend!

Mary

HSL Access Notes - May 30th

Hello Everyone,

 

A few notes to end the month….

 

Continuing Education Unicards and Privileges

Continuing Education students can go to main campus and pick up a Unicard.  We have seen a client with one of these cards at Health Sciences Library recently.  These cards don’t generally load with address, and may not load with active profile.  Patron details for continuing education students is not loaded over by Unicard.  It is important for staff to add address information, especially email address to ensure the client receives notices.  The profile that loads is either Blocknew or Blkalucont so staff do have to add in the contact details for the patron record.  Also, staff need to add in the card expiry date, normally set to the end of term, ie:  April 30^th, August 31^st, December 31^st, depending on the session of their courses.

 

Externs

We have seen a group of AIMG ‘externs’ in the library recently who are in a short program to prepared for their residency.

While this group thought they would be eligible for library privileges, their  POI designation of “Visiting Student” does not include library privileges.  Fortunately most of those in this group will be eligible for privileges as UC students once they begin their residency on July 1^st .

 

The only type of POIs with library privileges are:

 * 00014 Visiting Scholar
* 00023 Postdoctoral
* 00029 Consultant-Pro. Service

It can be confusing since these clients do load into Sirsi and it is not possible to tell what type of POI they are from the record.  I am happy to follow up with any of these clients.

 

Knowledge Resource Service Privileges

We had a request for KRS registration from a client working with Foothills Primary Care Network that works in partnership with Alberta Health Services.  
I have confirmed that employees with Foothills Primary Care Network are not eligible for KRS privileges.
AHS employees eligible for KRS privileges should have an Alberta Health Services employee ID number, badge and email.

Claiming Mileage and Gas Expenses

 I know many staff do not bother to claim for mileage between Health Sciences Library and main campus, but for those who wish to claim there is some helpful information in SharePoint.  Search for ‘Expenses’, to find the page with account code, and video of PeopleSoft process.   If you are making multiple trips to main campus regularly, you may wish to log your trips and submit the PeopleSoft expense claim once or twice a year. The process requires that staff create an expense claim in PeopleSoft,  including reason for the trip, that is then printed, approved by the supervisor, and forwarded to LCR Finance for processing. 

FMC- UC one way (coming from home or going to home):  2 km

FMC-UC return to HSL:  4 km

The PeopleSoft form automatically calculates the $ amount once the kms are entered.

The same form can be used for parking reimbursement when the parking passes are not available.

 

Rooms 1453 and 1459

We have just had glass white boards installed in 1453 and 1459.  The boards need to ‘set’ over the weekend, so we are  locking the rooms until Monday, to ensure that the panels do not get used, or bumped.

I have blocked the booking calendar for 1453 for both Saturday and Sunday.

Next week we plan to have pencil rails added to each room for the markers and pens.  In the meantime we will leave these supplies on the table in each room.

 

Posters

The installation of the board in 1459 meant we needed to move 4 of the posters from that room.  We were able to hang these on the media wall behind the touch table.  It was interesting to see clients standing and reading these posters today!

 

iMAC

 We have received approval to borrow an iMac for LCR ITS for staff use for the summer.  The wireless computer will be set up near the back up printer, and all staff will be encouraged to take this opportunity to get to know the basics of the Mac interface, especially since we are seeing more and more clients with Mac products in the library.  More details to follow.

 

Network Printing

We are still having issues with some jobs being sent from the public computers not showing up on the network printer.  IT did  make some changes to the HSL printer this week that they hope will decrease issues, but please continue to report them if problems persist.    

·         It is recommended that staff use the print problem report (use own staff name so we get the feedback)  that is bookmarked on station #2 to report print problems so that we can try to give IT as much info as possible about the jobs that the Network printer has problems with. 

·         When this happens, one option that has been recommend by IT is to have the client go to print.ucalgary.ca , log in using their UCIT ID, and sending the job from there.  There will be a  “connection is untrusted” message that may appear - just click on “yes I understand the risks” option (ITS says this is ok). The  printer option that shows will be the network printer, and the job will appear on the network printer  by login name.

·         IT has indicated that sometimes these jobs don't show up because they are set to a paper size that the printer doesn't have, so the server deletes them before they appear at the release station.

·         It is great that we can direct clients to the back up printer to respond to their immediate printing needs, but hopefully we will soon identify and resolve the ongoing network printing issue we seem to be having!

·         IT has asked us to include problem files in these reports if possible when they happen, or as much detail about the job as possible.  For example, this week one problem was with a pdf file from gmail account that was using IE browser.  Others has been PPT files from OSLER, etc.