HSL Access Notes - June 6th

Hello, 

A few notes to begin our busy month of June….

 

Lost and Found

A number of items from our HSL lost and found were taken down to the HSC info/security desk this week.  This included two ladies sweaters, a black North Face rain jacket and a large men’s watch (silver with blue face), and Samsung cell phone with a white cover found at self-check.   If clients are looking for these, please direct them to the info desk at the north entry.  Thanks.

 

Textbook of Neonatal Resuscitation (NRP)

The NRP texts in our AHS compulsory ed collection continue to be very popular and in high demand at certain times of year.  Recently we have seen some of these items returned without their DVD discs and others returned with damage.   Staff are asked to take special care when discharging when these titles to note these types of situations. 

·         If any damage or missing discs are noted, this should be flagged for service staff follow up. 

·         If a client returns a damaged item at the desk, we can let them know that the University of Calgary policy states that clients are responsible for replacement cost of a book in cases of loss or damage.   If the damaged item can no longer circulate, they would be contacted about billing.  Once a client pays for a damaged book they can then take possession of the damaged item, and it is withdrawn from our collection.

 

ACH staff

Melanie Belliveau will be covering the Information Specialist position at ACH until October 2014.

KRS items

A reminder that all books being returned or transferred to KRS sites should be checked out on the HSL transit card  and desensitized before being placed on the transit shelf.

 UCLASS

As HSL Records Coordinator, TerriLynne is continuing to do some work with our HSL files.  This week Karen Buckley from University Archives was able to visit HSL.  She was impressed by the Health Sciences Library approach to UCLASS file transfer project and the extensive work Sara had done.  Karen also provided some helpful information to answer some of our questions about some specific files and  recommended a few updates.  Please note the following updates to our HSL shared drive files:

Faculty Medicine Library council   move from AD 300 to  GV 700

Dartmouth  move from AD 300 to CR 175

HOM files  move from AD 300 to CI 050

Org charts from AD 300 to GV 540   - also asked that all charts be kept for permanent reference (will be archived)

Reference training and Reference meeting minutes – move from AD 300 to AD 500

Annual Health Sciences Library reports  move from AD 300 to GV 700

LCR Report – move from AD 300 to GV 700

Suggested that all stats (circ, collection, instruction and DDS, etc.) be filed in CI 050

Safety Warden move from AD 500 to GV 610

 

Wireless Access

There are two wireless networks at UofC:  the AirUC and the AirUC secure.

Bottom line is that AirUC secure is for UC staff, students and faculty and AirUC is for all others.

AirUC-Secure is the preferred university wireless connection for University of Calgary clients requiring mobile access to the Internet. Please note, a valid IT username and password (IT Account) is required to connect to the network.

The AirUC Wireless Internet service is the unencrypted wireless local area network at the University of Calgary that provides users and visitors with network connectivity. Guest wireless access is available to all visitors to the UC.  Clients (this would include Alberta Health Services clients) can register for  guest wireless access by setting up an eid online and having staff activate this account by phoning the tech desk at TFDL. Procedures for this are outlined in the binder at the service desk.  Clients using AirUC would not have access to UC online resources on their laptops in the library, though all members of the public can access all online resources on our Health Sciences Library public computers.

Wireless Eduroam Access

I know some of you may be familiar with the Eduroam wireless network.  This is a service that could be of interest to staff or students travelling to other university institutions, or could be another wireless option for visitors to HSL from other institutions.

Eduroam (EDUcation ROAMing) is a wireless network service that allows students, staff, and faculty from participating educational institutions internationally to securely access the Internet while visiting other member universities. Users simply use the credentials from their home institution to access the Eduroam network.

UC Clients:  It is recommended that faculty, staff and students set up and test their computers at their home institution first to make sure that they work before travelling to the partner institution. Once it is set up, they will have wireless access to any eduroam-enabled institution in the world.

More info for UC clients who would like to set this up at:   http://www.ucalgary.ca/it/networks/eduroam

 

Visitors:  Visitors to HSL form other universities who have this already set up would not need to set up a UC eid for guest wireless, but would be able to access wireless service through the Eduroam network rather than using AirUC.  If this is not already set up, they can access info about set up through a quick search for Eduroam on their university website.   We would always also still offer the UC eid option and some clients may still opt for this.  I did have a Western university student today who, while somewhat interested in the information about Eduroam, really just wanted the  set up a UC eid and that option worked well for them.

Please let me know if you have any questions. Thanks

 

Contact Info

As Christie had mentioned to KRS staff, in light of last year’s June emergency situations, it is important that emergency contact information is kept up to date.  I would like to ask everyone to please check our emergency contact list:  https://spse.ucalgary.ca/sites/HSL/Shared%20Documents/Communications/Emergency%20Calling%20Tree%20May%202014%20TM.xlsx

Please send any updates to TerriLynne.

Statistics Reports

Statistics reports can be directed to Mary McConnell , LCR Administration, 6^th floor, TFDL for the time being.

Have a pleasant weekend!

Mary

HSL Access Notes - September 13th

Hello,

Well the new term has begun and here are ‘more than a few’ notes for the week!

Welcome

It is wonderful to welcome Jane Inglis who is working with Vivian afternoons as part of the HKN team.

Also please welcome two new students assistants who began at HSL this week,  Kathleen Oliveros and Robin Tims.

Fall/Winter Term Hours

Weekend hours have resumed at HSL.  As well, longer evening student shifts have resumed.  Our student schedule for the term is as follows:

Saturday:  1-4, Robin (some Saturday shifts still available)

Sunday: 3-6,  Kathleen

Monday:  4-10, Jessica

Tuesday:  4-10, Amy

Wednesday:  4-10, Kathleen

Thursday;  4-10, Robin

HSL/HKN/KRS Staff Retreat

September 20^th 12:00 – 4:00 TRW W21C (main floor, down hallway beside main info desk)

Website for review. http://www.theenneagraminbusiness.com/index.html

Copies of Bringing Out the Best in Yourself at Work: How to Use the Enneagram System for Success available at  HSL service desk and each location.

 Have you completed your individual style survey?

Staff Contact Lists

HSL staff contact lists have been updated in SharePoint this week.  You can find them at: Shared Documents – Communications, or simply use the search box.

Staff Update

As noted by Kathryn, Marcus will temporarily placed at Women’s Health Centre while the Holy Cross site relocations are finalized.  Marcus can be reached at mmvaska@ucalgary.ca, 403-944-2267.

HSL Webpage

The Hours and Locations links from the main library webpage have been updated so that  individual links will now lead directly to the appropriate branch or service point instead of to the Hours and Locations portal.  For instance, clicking on Health Sciences Library now leads directly to http://library.ucalgary.ca/hsl and on our homepage there is a link back to our full hours and location page at http://hours.library.ucalgary.ca/#view-health. 

Another easy way to access our HSL homepage from the main library homepage is to add  /hsl to the library url.

Staff are encouraged to promote our HSL homepage by using it as a starting point to assist UofC clients.

On our homepage clients can find:

·         The most popular resources

·         Chat box to connect online with a librarian during regular hours

·         News, to find latest instruction schedules, etc.

·         Link to health related research guides (ie. Libguides) on a wide variety of topics, for Med, Vet Med, BHS, Nursing and more, for example Mobile Apps)

·         Link to citation management information

·         Link for recommending purchase of health related resources

·         Hours and directions, and much more

Instruction Sessions

Fall instruction sessions in the Commons have begun.  This includes monthly sessions for Endnote and Refworks (twice each month), thesis formatting (monthly) and literature searching(twice each month).

Clients are encouraged to register at http://library.ucalgary.ca/workshops ,  in advance, however the sessions are open for drop-in clients as well.

Copies of the posters are available at the service desk and may be distributed to all those interested.  The files for the posters, if needed are in the R drive: Uclass:  Administration: Office Support: Signs: Instruction Signs

Reserves

This is also a busy time for Reserve requests.  Information about HSL Reserve services can be found at:  http://library.ucalgary.ca/hsl-reserves (Services>> Faculty & Instructor Support » Reserves » Forms>> Branch).

If an instructor or assistant brings materials to the desk for placement on Reserve, please ask the client to complete a print form so that we have the information needed to process the Reserve request.  The print forms are in the file cabinet behind the service counter under Reserves.  There are two different forms, one for personal reserve material and one for library material. 

Zendesk and Requests

We often need to contact other LCR units with requests about IT, Sirsi or collections.  This was often done by emailing the department contact, however now that the new Zendesk system is fully in place, this process has been streamlined.  Paul Pival recommends that staff i use the black “Feedback” (zendesk) tab on the far right hand side of the library homepage for all IT or collections-related stuff - the dropdown of "What type of problem are you having?" will route the correct group.

Clinical Key Resources

Clients are able to view electronic resources supplied by Clinical Key by clicking on the title of the book or chapter, however if they wish to download or print (clicking on the pdf icon), they will need to first register for a free Clinical Key login.

Bookmarks

We have received a set of new bookmarks from LCR that are now on display at the front counter.  Each bookmark highlights the LCR homepage url on one side and the services available to a particular client group on the other side.

The red bookmarks are for UofC undergrads and grads.  The gold bookmarks are for Alumni, Coppul, etc.  and TAL.  Staff are encouraged to distribute these to the appropriate clients at the desk.

Self-Check

With the new term and new students, we would like to promote use of the self-check unit.  I love showing clients how it works because it generally works so well – checking out, and desensitizing books all at once.  Clients can also check their account and renew their books at the self check by simply accessing their account and selecting renew books.  The system also offers clients  receipt options – print, email or no receipt.  One client this week said she wasn’t having luck with the machine reading her card, when we took a look we found it worked much better when the client card is held under the laser closer to the table top, not closer to the scanner.  Staff at the desk are asked to use the self check as a first option if station #1 is busy, 2 and then waiting to desensitize at station #1, please help clients at the self check.  Clients really seem t appreciate the option once thy are familiar with it.

Any client concerns or problems with the self-check, please let me know.

KRS

We have temporary handouts for KRS at the HSL service desk.  There is one for staff and another for patient and patient families. The handouts include the url for the new website.  Please distribute to AHS staff.

I had a question this week from a physician who explained that he is not an AHS employee, but was given an AHS ‘practitioner’ ID badge.  I have confirmed that this type of client would not be eligible for library services through KRS since they are not AHS employees.

UCLASS

How is everyone managing with navigation in our shared drive UCLASS system?

Brian has created a helpful ‘frequently used files’ quick reference sheet for himself, as shown below.  Our aim is that files will be in a location that is logical and easy to find, but it may take time to get used to the new locations.  Staff may like to create their own frequently used files’ quick reference.  If you are finding that your files are not in the first place you look, it could be that we may need to reconsider the location.  Let me know if you are having trouble finding certain files.

File name	location
Dynamed	CI-050-2 (Collections and Information Management)
Lexicomp	CI-050-2 (Collections and Information Management)
Operations Manual	AD-500-3 (Administrative Services)
Reserve Statistics Excel spreadsheet	AD-300-3 (Administrative Services)
Weekly Circulation Schedule	HR-230-3 (Human Resources)
Journals Database	CI-200-2 COLLECTIONS & INFORMATION MANAGEMENT\CI 200 - DESCRIPTION OF COLLECTIONS\2-Case Files\Current Journals List 2013
HSL Flat Panel	CR-480-2 (Community Relations)

 Copyright

There is a new copyright handout provided by the UofC copyright office in our public pamphlet display at HSL.  More information on our library website at http://library.ucalgary.ca/copyright.

 Downtown Campus Book Sale

DTC Library is looking for donations for their book sale:  books, current magazines, DVDs, CDs .  they are collecting until the end of the month.  More details on poster attached.

Please let me know if there are any questions, comments or suggestions.

I hope all enjoy a refreshing weekend.

Mary

HSL Access Notes - March 18th

Hello Everyone,

A few notes for mid March…

Positive Client Feedback

Congratulations and thanks to staff for providing such quality service!    The comments below, received this week, show that it makes a difference, and is appreciated!

“By the way, I have to commend the library staff for their professionalism and their “I am here to help you” attitude.  I have always had great service and people concerned about my needs.  I am favorably impressed.  Keep it up!”

“Just want to say thank you!

I used this service twice. It was fast.

These very newly published papers are instrumental to my research. “

Easter Hours

HSL is open holiday hours on Friday, March 29^th and regular hours Saturday and Sunday, March 30^th and  31^st.

Friday, March 29^th                  10:00 a.m. – 6:00 p.m.

Saturday March 30^th        10:00 a.m. – 6:00 p.m.

Sunday, March 31^st               12:00 p.m. – 8:00 p.m.

New staff Copier/Printer

There is a new staff copier/printer in service area.  Please note that the corner for aligning originals has changed from the left hand side to the right hand side.  The machine can also find your email address name from a UofC list when preparing a scan, and can scan a multi-page job directly to email (no need to copy first).  If you have questions, Lourdes, Brian or myself can help.

Lourdes is currently the contact for Xerox repairs and supplies, and she is preparing a Xerox information document that will be added to SharePoint soon.

Office Cleaning Schedule

A monthly office/work area cleaning schedule has been developed, so that staff can expect their area to be cleaned (floor, surfaces, glass, etc.) every first Thursday, or every fourth Monday, etc.  I will post a copy of the schedule in the staff room. 

Staff Contact Lists

Lourdes has updated the HSL staff contact lists, and saved them to the HSL Intranet.  Look under Shared Documents-Communications.  Thanks Lourdes.

The HIN staff contact lists will be updated by AHS staff.

Toronto Notes 2013

We have received the 3 copies of the 2013 Toronto Notes, the popular text that many use to prepare for the medical qualifying exams.  One copy is on Reserve (2 hour loan in library only), and there are two circulating copies.

One copy is still on the new book shelf.  Also, accompanying the text is a Clinical Handbook and a pocket sized “Stat Notes”.  All these items have similar call numbers W18.A15 2013.

Persons of Interest

We seem to see quite a few clients at the desk who are in our UofC system as Persons of Interest (POI), that is, not strictly a UofC student,  staff or faculty, but in some way associated with the UofC. 

·         These clients generally have a OneCard that says Associate and are entered into the UofC system for a term of up to  two years, at which time their department is responsible for submitting extension paperwork to HR.

·         Effective April 1, 2013, Human Resources will be implementing an automated process to terminate POI relationships that have reached their end-date and for which an extension request has not been submitted.

·         We may see an increased number of POI clients at the desk the first weeks of April inquiring about their library privileges, due to  this situation. 

·         Also, please note that not all POI clients are eligible for library privileges, so although they may have a valid Associate card, it may not grant them library privileges. 

·         Please refer any POI expiry issues to me for follow up. 

Thanks.

POS and Pennies

There has been plenty of talk of ‘rounding’ as pennies move out of circulation.

At the moment we do not have pennies in our cash drawer, however since we are still accepting pennies as legal tender, there may be time when we do have pennies that can then be used to make exact change.

• Rounding will only affect cash transactions
• We will still be accepting pennies.
•  If a customer comes and gets a $0.08 copy, you charge them $.08, ringing in the $0.08 in the POS.  We do not round the charge in the POS to .10 . They can give you the exact cash change and we will accept pennies, or if they give you $0.10, they do not get any change.  They can also pay exact amount on a Onecard, or debit or credit card.
• If a customer pays for two copies, you charge $0.16, ringing in the .16 in the POS.  We do not round the charge in the POS to .15.  They can give you the exact cash we will accept pennies, or if they give you $0.20, they will get $0.05 cents change.
• Please let me know if you have any questions, and please pass along any comments or concerns from clients.

Client Records

A reminder that we should not change a Uof C Sirsi record to an HIN record, since the system would continue to recognize the record as a UofC and could overwrite expiry date information and would send UofC related automated messages, etc.  In cases where AHS staff have an old UofC  record in Sirsi, we still create a new and separate HIN record for the client.

Please let me know if you have any questions,  concerns or suggestions.

Mary