HSL Access notes - March 23rd

Hello Everyone,

 

A few notes for the week….

 

 

Audio-Digest

Unfortunately we have not been able to get MARC records for 3 of the Audio Digest titles (MP3 format). 

General Surgery
Obstetrics/Gynecology
Otolaryngology

 

They do show in the e-journal list, however there will not be an internet link for these items showing in the catalog record.  They are still accessible when

users authenticate into the Audio Digest portal.

 

 

Refworks and ProQuest for Word

Clients needing to access ProQuest for Word for use with RefWorks will need to use stations in the Computer Commons.  Our public stations will be configured with the updated ‘ProQuest of Word’ by the ITS team when possible.

 

 

LexiComp

I have had a couple of UC clients this week requesting a KRS barcode so they can sign up for LexiComp through AHS.  I spoke to Taryn about this and she recommends that clients set up LexiComp on an Alberta Health Services computer.  If you are on an Alberta Health Services computer when you select the LexiComp link you will not be asked for a barcode, but taken directly to a Lexi-Comp access page.  Clients (both UC residents and AHS) can then select the Mobile Access button (upper right area of page), and set up their mobile access.

 

 

Toronto Notes

The 2015 edition of the popular Toronto Notes is available in the bookstore.  Health Sciences Library is purchasing 3 copies that are currently being processed by collections.  We should have library copies available soon.

 

Study Tables

A couple of our back study tables have had pieces of the leg facing come loose.  McCrum’s have had a look and will be replacing missing pieces and checking all tables soon.

 

Next Week – Sessions

Health Sciences Library staff meeting:  Tuesday, March 24^th  2:00 – 3:00

Toolkit Training: Apps for Reading the Medical Literature, Tuesday, March 24^th  3:00 – 4:00

We will have student assistant coverage that afternoon so all can attend.

 

New Tour to The Military Museum and Founder’s Gallery

Many of you may have attended the TMM tour last year.  This spring there is a new exhibit in the Founder’s Gallery that has received excellent reviews, Burnt Generation.  I know that last year the opportunity to view the exhibit with the TMM staff’s helpful interpretive comments made the tour very meaningful.

You may wish to catch this new exhibit!

The LCR Continuing Education Committee invites all LCR staff to…

WHAT: A tour of the Library and Archives, and the Founder’s Gallery @ The Military Museum

WHEN: Monday, March 30th

TIME:   Bus leaves Foothills campus at 9:45am
               Bus returns to Foothills 11:45am

Getting There: A chartered bus from First Student Canada will transport you from the main campus and Foothills campus to The Military Museum.

·         Bus Pickup @ Foothills campus  Please meet at the HSL Service Desk at 9:25am, and a HSL staff will escort you to the bus

You MUST SIGN UP in ADVANCE for TOURS. Deadline for signup is Thursday, March 26^th 4 PM

To sign up please contact Taraya Middleton in LCR Admin at tmiddlet@ucalgary.ca

When you sign up, please indicate pick up location and if you want to take the bus or your own car

 

There is no admission for LCR staff taking this tour, but as a gesture to surviving veterans TMM asks for a non-perishable food donation. There is also a cash donation drum in the atrium as well, for those wishing to make a monetary contribution.

 

AUPE

Offers for reduced prices for movie and zoo tickets posted in the lunch room.

 

 

 

HSL Access Notes - March 13th

Hello,

 

Looks like spring is on the way!

 

 

SP 2013 Updates

 

 More migration news from Chelsea:

Remember to use IE to access SP 2013.  Bookmark the SP 2013 for easy access:  https://intranetqa.ucalgary.ca/ecspilot/collab/hsl/SitePages/Home.aspx

A student assistant’s page with projects has been added with a link on the left hand side of the homepage.

Communications files for the flat panels and websliders have been added.

 

Next week’s  Staff Sessions

Join Us:

Wednesday, March 18^th:  360 Link with David Brown        2:30 – 3:30 in 1459

Thursday, March 19^th:  LibAnswers statistics with Chris Hayward                 2:00 – 3:00 may be in either 1459 or 1460B

 

Instant messaging with Lync 

I hope everyone is having good luck connecting internally using LYNC.  This week ITS has confirmed that staff using workstation #1 and #2 at the service desk can sign into Lync using their own email.  Staff are encouraged to sign in and use LYNC from these stations or station #3 if you are covering a service shift.  Don't forget to sign out when your shift is done.  :)

 

Your availability on LYNC links to your availability in your personal Outlook calendar.  For example, if I have myself booked in my calendar for a desk shift, my LYNC profile will automatically show as unavailable.  If this happens but you are available, the status can easily be updated manually on the LYNC screen.

 

Did you know LYNC  can be used from within your Outlook webmail account.  You will likely need to add contacts, but I was able to send and receive LYNC messages to HSL staff even from home!

 

Remember it is always helpful to have your sound on to hear Lync alerts.

 

Donation

A Dr. Uzoka will be coming in to HSL sometime this month to pick up a box of donated books left here by a faculty member.  This box of books is in the storage room on top of the table close to the door.

 

Zendesk

To send questions or work to Collections staff, please send your requests through Zendesk.  You can connect using the "Feedback" button on the LCR homepage.    LCR is using Zendesk to track, triage and follow up with work requests etc.

 

AHS Client Printing

Generally  Alberta Health Services clients can print from our back up printer at the service desk.  Work or health related information can be printed free of charge, while personal printing is regular price.  However going forward Free printing for AHS staff will be limited to black and white printing only.  If clients require colour printing, even if it is work or health related, they will need to pay the .39/page cost, of they can print in black and white free of charge.

I know there is one AHS client in particular who been regularly printing in colour.  I would be happy to speak to him or any other clients who have comments or concerns about his change.  We have updated the sign on the back up printer.

 

Travel and Expense Claims - before March 23rd

A note from Barb in LCR Finance:

Please complete and SAVE (do not SUBMIT) all outstanding travel and expense claims in PeopleSoft and bring the signed report and receipts to LCR Finance (TFDL 645) as soon as possible but no later than 4:30pm Friday, March 23rd.  Jocelyn will review, make corrections if necessary and contact the claimant to SUBMIT their report in Peoplesoft.

If your travel or expense claim occurs the week of March 23rd, please contact Jocelyn at 220-2784 or me at 220-3734 for further instructions.

Note….this does not include Professional Expense Reports (PER).

 

Coming Soon! New and "Improved Reference Statistic Program

We will officially be going to LibAnswers for reference/instruction statistics on Wednesday, April 1^st.

Join us for training at Health Sciences Library on March 19^th!

HSL Access Notes - Feb. 6th

Hello,

 

A few notes for the week……

 

 

Engagement Survey

A reminder that all staff are encouraged to complete the staff engagement survey.  LCR has had an above average response rate in the past, and the information provided in the surveys does is used for strategic planning at a campus and department level.   It takes about 20 minutes to complete.  Thanks.

 

Sliders

Have you had a look at our HSL sliders on our webpage lately?

Remember, if clients are asking about anything they see on a slider, they can click on the slider to take them to a page for more detailed information.

The RefWorks slider directs clients to the session registration calendar, the UptoDate  slider directs them to the Mobile app LibGuide, the resources sliders directs them to the catalogue records, etc. 

 

SP 2013

HSL staff, don’t miss out on the SharePoint 2013 roll-out and hands-on calendar session.  Everyone will get to use the new and streamlined calendars and processes.

Join us on Tuesday, February 10^th at 2:30 in 1459 for some fun, and exciting next steps with SP 2013.

 

 

Electronics

The Mac adapters that we have at the service desk are intended for use in the library only to support technology in the study rooms.  Clients using the rooms outside of the library can request that type of support through AV services.

 

Room booking System Update

Our room booking system allows students, staff and faculty to book up to two hours per day for a total of 3 hours in a 7 day period.  In one of our recent system changes, it appears that the limits had been changes to allow longer bookings during the day.  The 2 hour per day limit has been reset.  If clients are wondering why they could book 3 hours a day last week and only 2 hours per day this week, it is due to this glitch.  The 2 hour limit per day is to try to ensure that as many students as possible can use the space during open hours.

 

Students and  ucalgary email

We have seen quite a number of students with overdues on their term loans recently.  We believe in many cases this has to do with the change UC made this past fall that required that all official UC email was directed to ucalgary email addresses only.  In many cases students may not be checking their ucalgary email (for example those with ahs emails).

These renewal messages are continuing to be sent, however according the UofC policy, all official UC email is now directed to clients' ucalgary email address effective October of 2014.  If clients do not check this email account regularly, we would recommend that they set up email forwarding so that mail sent to the ucalgary email is directed to an account you check regularly so that you will continue to receive all library notifications.

 

HOM display

History of Medicine Days held in the HSC, are coming up the first weekend of March.

In connection with this, HSL will be hosting a special AHS sponsored travelling exhibit on the history of vaccination and immunology.

 

“AHS Archives has partnered with Public Health and Communications to respond to this timely issue to create a travelling exhibit that explores the history of epidemics and vaccination in Alberta. Thanks to a  generous  grant  from  the  Alberta  Museums’ Association, the AHS Archives has  been able to draw on the AHS archival collections of medical artifacts  and  historic  photographs.     This  exhibit, Titled  “A  History  of  Epidemics,  Vaccines  and Innovation”, presents  an  engaging  and  informative  story  of Alberta’s response to the threat of disease, profiling notable physicians and discoveries from across the province.”

 

This is a tabletop display that will be featured at HSL the first week of March, and will be set up in the area where the Touch Table lives.

 

IM Chat and Sound on Station #3 

A reminder when logging into IM chat at station #3 at the service desk, to also check the station sound volume.  We did miss one chat this week when we didn’t realize that the sound had been muted on the station.

 

Google Searching Tips

Lourdes attended the recent Training Thursday session at TFDL, 20 Awesome Things You Can Do with Google, and has shared these notes:

 

https://metacate.wordpress.com/2015/01/15/training-thursday-20-awesome-things-you-can-do-with-google/

 

Upcoming Training sessions at TFDL

There are some sessions being offered for staff and students in the TFDL Digital Media Commons.  Check out the story in UToday.

http://www.ucalgary.ca/utoday/issue/2015-02-06/tfdls-digital-media-commons-host-technology-workshops?utm_source=UToday&utm_medium=Email&utm_campaign=February-6-2015&utm_term=TFDL's%20Digital%20Media%20Commons%20to%20host%20technology%20workshops

 

Have a good weekend.

Mary

HSL Access Notes - november 7th

Hello,

 

A few notes to begin the month…..

 

Remembrance Day Hours

HSL will be open on Tuesday, November 11^th

10:00 a.m. – 6:00 p.m.

 

Welcome to New Student Assistant

Please join me in welcoming new student assistant Anna Fei.  Anna will be assisting with some Sunday hours over the next several weeks.

 

Posting for HSL

We will be posting a casual OA2 position for our Sunday 12:00 p.m. – 8:00 p.m. shift for the January – April term.

 

Back Up Printer

The public workstation at the desk connected to the back-up printer is usually kept on like other public workstations.  If someone logs out of the station, the best solution is to restart.  This will automatically bring you back to the desktop screen.

 

Internal Cards

We have reviewed and updated a number of our internal Workflows cards as follows:

Training, HSL	010203072		-          Used for training
In Transit From HSL	HSLTRANSIT		-          Used for on shelf holds
HSL Searches	010062501		-          Used for missing items
HSL-Reserve	010070321		-          Used for Reserve processes
HSL-LOST/REFUND	010062526		-          Used in billing process
HSL-LOST/PAID	010062525		-          Used in billing process
HSL Int. Lib Loan	010069074		-          Used for ILL processes
HSL Do Not Renew	010069742		-          Used for recalling 3 day reserve books
HSL Display Books	010007744		-          Used for book display items
HSL Circulation	011144290		-          Used for flagging items for internal purposes
HSL Bindery	010010919		-          Used for items flagged for repair
			-

Discovery Systems Updates

At a meeting this week we learned of the following updates:

o    Sirsi will not be replaced in the near future, however LCR will be working toward a multi-library system that will address many of the work arounds that we are currently using for transit of items and on shelf holds.

o    The NCIP server is now in place and ILL items will be able to be tracked in Workflows in the near future.  NCIP will allow RELAIS to talk to Sirsi and create item records for borrowed material that then can circulate in Sirsi and be viewable via My Account. As soon as some policy and workflow decisions about its use are addressed, testing will begin.

 

Student Email Update  and Notifications

 

o    With the recent updates to student email addresses, some students may not receive regular library renewal reminders. 

o    Students have received notification about the impact on library notifications, however it would be good practice for library staff to confirm email addresses when dealing with students at the desk. 

o    The Sirsi records should show and remain as an ‘ucalgary.ca’ email for all students. 

o    Students can set up forwarding and find answers to other Office 365 questions at: http://www.ucalgary.ca/it/projects/office365

o    Due to this change, if students dispute fines due to a problem receiving their notifications, we can be lenient as a one-time exception.  We want our systems to work well for all, though clients are responsible for managing their library items.

 

Projects

o    HDL project - We have begun sending items to HDL this week.  Students will be pulling, scanning and boxing about 32 boxes for transfer each day.  Students are using the Ipad in the stacks to access the pull list from SharePoint.  Chelsea estimates we will be transferring over 500 bays of journals this round.  Shifting will be done once the transfer is complete.

o    Mackie - Additional monographs have been added to the shelves in our HOM room. The most fragile items have been processed by Lourdes for return to Special Collections.  Remaining items including journals and catalogues will be sorted for shelving in the HOM room.

 

Join Us!

November 21^st :  SharePoint Card sorting Workshop from 10:30 – 12:00

November 28^th:  MAC Basics – Bioinformatics Lab with Dylan Tetrault from 1:00 p.m. – 2:00 p.m.

 

Staff Notices

Posted on the kitchen bulletin board this week….

AUPE :  Upcoming Christmas events.

Wellness:   Free individual health checks at Foothills Campus: Monday, November 17, 11:00 am - 2:00 pm, HRIC Atrium
LifeWorks:   www.lifeworks.com    November Feature:  Caring for Loved Ones

 

Wishing everyone a good weekend.

Mary

HSL Access Notes - May 26th

Hello,

 

Best Wishes To Spencer on his Retirement

Please join us for Spencer’s retirement celebration:

Wednesday, May 28th from 3:00PM – 5:00 PM

Program to begin at 3:45

Conference room 3,

4th Floor, ACH

Very best wishes, Spencer.  You will be missed in so many ways!

 

June Training

The June desk schedule has been updated.

It is great to see many staff busy with training opportunities and networking meetings throughout the month.

Chelsea , Brian and Terrilynne will be on campus for several days in June for Access Database training,  Instruction training, and Excel training  respectively.

Lorraine B. and Kathy will be at a Relais meeting on MRU campus later this month, and were on campus last month for OCLC training.

Susan, Chelsea and Mary,  will be attending SharePoint pilot meetings spread throughout the month, though these are planned rather last minute.  Thanks to all for extra coverage!

 

June Schedule

The June desk schedule has been updated in SharePoint.  With many things on the go this month, there are many changes to regular daily shifts.  Staff are asked to please review the schedule carefully.

 

Windows 7

Our 3  service desk workstations are now set up with Windows 7. 

Station 1 &2

·         Station 1 (attached to RFID pad) and station 2 at the service counter are set up with generic login, so that when they start up, there is no login required.  They should automatically open to the desktop.  On station #1 the 3M RFID workstation shortcut will come up automatically.  At both station 1 & 2 you need to still login to Workflows as usual.

·         We no longer have thunderbird email on any of our stations.  Our generic email accounts, hslcirc, hslibr and hslres are all set up in the Outlook accounts on station 1 & 2.

·         To access these email accounts, simply  click on the Microsoft Outlook 2010 icon on the desktop.  In the left column you will see the accounts listed separately. Click on the arrow just to the left of the account you wish to open, for example ‘hslcirc’, and the account folders will be displayed.  Select inbox to view current mail.

·         Station #1 start-up problems:  we have some days received a start-up error at station #1.  We can eventually get past this with a number of restarts, but it has been reported and we hope to have this resolved soon.

 

Station 3

 

At workstation 3, you will need to login with your own login and password.  This will give you access to your own files and Outlook account.  Please remember to logoff when you are leaving this station.

 

Popular Titles

DSM V is now available online.

 

·         Available through Psychiatry Online at:   https://login.ezproxy.lib.ucalgary.ca/login?qurl=http://dsm.psychiatryonline.org/dsmLibrary.aspx

·         If you search summon using ‘DSM’, it will appear as a top pick under “Books & media” as DSM Library.

·         We also have a print version in Health Sciences Library reference collection.

 

Toronto Notes 2014

 

·         The title this year includes the large textbook, as well as a smaller handbook and small notes ( all individually barcoded).  We have one set on Reserve at Health Sciences Library, and two in general circulation.

 

 

AV Screens in Study rooms

We now have AV equipment and screens fully operational in study rooms 1453, 1454, and 1455.  Students can connect with their laptops, or can sign out the keyboard/mouse/remote at the service desk for use with the in-room computer.  There is a set of keyboard/mouse/remote barcoded and labelled specific to each room and these are kept in the cabinets behind the service counter at the end closest to the study rooms.

 

AIMG Externs

There has been a group of AIMG externs who received ‘Associate’ Unicards as visiting student Persons of Interest.   Because of the way our systems communicate, these clients loaded into Sirsi with a privilege expiry date of May 15,2014, even though this type of POI status is not eligible for library access.  It was originally thought that this group would have access, and discussions are underway about how best to support this client group.  The privileges for these client records have now expired.  I have placed a note  in the extended info screen of these clients indicating that they are AIMG externs with visiting student status.  If these clients come to the desk asking about their access, we are not able to extend the status at this time, however please feel free to refer them to me if they would like to discuss further.

 

Medical Resident Graduates

Recently there was an issue with a group of medical residents who had completed their program last month and due to some updates in the UC systems they lost  UCIT access to remote resources even though their Sirsi privileges and UCIT access still seemed to be active.  These residents still have Sirsi privileges good through September 30, 2014.

The residents can continue  to access remote resources until that time, using their Unicard barcode and pin.

In some cases  the residents had not picked up their Unicard, and are no longer eligible to do so since their program is showing as completed.  In these cases the resident generally has a record in Sirsi with a temporary User ID (ones that look like UC1234).  These temporary User IDs can be given out to the resident as their 'barcode' and can be used along with their UCID as a pin number to remotely access library resources.

 

 

Public computers and browsers

Recently a client was trying to access a database called Expert Consult on one of the public computers but kept running into the error message.  Fortunately when she tried a different browser, it some up perfectly.  Trying a different browser might help with some access issues on the public computers.

Also, Chrome is available as a browser on the Commons computers, but not yet on the public computers in the service area.

 

Fine Payment by Phone

When clients phone in to pay their fines, we can accept Visa, MasterCard  or American Express.  The process is printed out on the sheets by the POS.  Once the full transaction is complete we generally offer to either place the customer receipts in our confidential shredder of mail them to the client if desired.  Another option we can offer is to scan the receipts to email for the client and then shred the print copies.  The merchant copy of the credit card receipt is always kept in the cash drawer.

 

AUPE

 There are a number of special offers for AUPE staff for tickets to events or attractions in the city.  These are posted on the staff bulletin board.

 

Thanks.

Mary