HSL Access Notes - August 22nd

Hello,

 

A few notes for the week….

 

Thanks and Farewell Wishes to Yoojin!

Be sure to join us to wish Yoojin all the best!

Thursday, August 28^th

10 AM – 11 AM

Health Sciences Library staff room

 

Fall Student Schedule

Many thanks to our student assistants who have assisted with our vacation coverage over the past summer months.

We will begin our regular weekly shifts again on Saturday, September 6^th.

 

Saturday: Mary A.            1:00 PM – 4:00 PM

Sunday:  Kathleen           3:00 PM – 6:00 PM

Monday:  Mary A.            5:30 PM- 10:00 PM

Tuesday:  Krsytal              5:00 PM – 10:00 PM

Wednesday:  Mary A.  5:30  PM – 10:00 PM

Thursday:  Robin              5:00 PM  – 10:00 PM

Casual:  Jessica 

We wish our student assistants all the best with their programs of study as the new term approaches!

 

Journal Project for HDL Transfer –Phase 2 Complete!

The work to prepare our pre-2005 closed journal holdings for transfer to HDL is complete!   This involved pulling, barcoding, and creating individual Sirsi holding information for each and every issue.   The project spanned 4 months and an estimated  35995 items! 

 

Congratulations and thanks to Chelsea who coordinated this collections project and to the team who made it happen, including Lourdes, TerriLynne, Brian, Leslie, and all our student assistants.  This truly was a comprehensive effort that highlights the high level of commitment and dedicated teamwork of staff involved. 

 

We are coordinating with HDL and hope to be able to transfer most of these items sometime in September.   If HDL is able to accept all of the phase 2 HSL items, it is estimated that it will provide 91 bays of free space!  The transfer will be followed by some serious shifting of the remaining collection.  Other uses of the extra space will be considered over the longer term.

 

Once again, congratulations on such a successful project, and many thanks to all involved!

 

Term Loans

I am forwarding a message from Lucille Wallace regarding term loans.

This is to advise that the term loan renewals will start on Wednesday, September 3rd.  The first e-mail reminder notice will be sent on this date.  The patrons will get their second notice as the normal pre due notice on September 12^th  .  The new term loan due date (if there are no holds on the items) will be January 15th.

 

Fall Instruction at Health Sciences Library

Our summer instruction program was completed this week.  The fall instruction kicks off on September 10^th with Refworks Basic and advanced sessions.

The Endnote (including new sessions for Macs), Refworks and Thesis sessions are scheduled in the Library Workshop registration calendar on the LCR website. 

Go to Services>  Library workshops and look for the blocks in bright green – these will be the Health Sciences Library course offerings.  Clients can register by clicking on the course date and completing the online form. 

 

Neuroscience Collection

We are expecting 47 boxes and 18 bins of additional History of Neuroscience materials at HSL  next week.   These will be held for Susan’s attention upon her return.

 

Document Delivery Service

Our University of Calgary student, staff and faculty can request articles and book chapters from our own University of Calgary collection by submitting a request through the Interlibrary Loan form. 

 

Current Journal Shift

The January – through June  holdings for the following journals have been moved from Current shelves to Backsets:  Biochemical Journal, Blood, and Journal of Neuroscience. Jan-June issues for the following journal titles have now been relocated to the Backsets: Journal of Immunology, New England Journal of Medicine.

 

Recycled Bottle Bins

The funds from the recycled bottles in the bins in the  public area of the library are saved for the Student Union.  This week an older female member of the community came in with shopping bags and began to help herself to some of the bottles from the bins.  A member of the Faculty happened to see this and informed her that the bottles were for the Student Union.  The community member accepted this explanation and departed.   If necessary, please let people know that the recycled bottles in the bins are collected for the Student Union.

 

Supplies

Thanks to all who provided feedback about frequency of supply orders.  Beginning in September, we will be moving to a bi-monthly supply order routine.  We hope this will work well for all.  If this creates concern for anyone over the next few months, please let me know and we will re-assess in the new year.  Next supply orders will be in September and then November.

 

Lexicomp and Dynamed Codes

While Lourdes is away Brian will be the main contact for Lexicomp and DynaMed codes.

 

SPSS in Computer Commons

At the moment we only have SPSS available  on the following computers in the Commons: stations 740, 741, 742.

We are working to get the licensed renewed asap.

 

Food and Drinks Policy

LCR is updating their Food and Drinks policy, and this should be available soon.  It will not affect the way we are managing Food and Drinks policy at Health Sciences Library.

 

Back Up Public Printer

A few times over the past weeks we have receiving an error message on the backup printer which reads “Controller error 116-324.  Restart printer”.  However re-starting seems to bring you back to the same message. It was reported and our service ticket # is BL195705.  In the meantime, clearing the print queue on the computer seems to work to clear the error message. Click on Start>Printers and Faxes>select hsl-Ref (or hsl-Ref colour)> if there are jobs listed in the queue, select and delete. Then restart the printer.  Another option for clients if this occurs would be to select the other service area printer.

 

 

 

HSL Access notes - August 8th

Hello,

 

 

Away

I will be away next week, August 11 – 15^th.  Many thanks to all who are assisting with extra coverage and assignments while I am away.  See you on the 18^th!

 

Clocks

We are continuing to have problems with our satellite clocks in HSL.  Facilities have indicated that they are seeing similar problems in certain parts of campus, however they are doing their best to re-set or replace our clocks as needed.

 

Exchange Upgrade

The exchange upgrade seems to have gone quite smoothly.  Minh is still available to assist with any upgrade set up issues  (minh.le @ucalgary.ca or 220-7198)

Staff logging into the service desk Station #3 for the first time will also need to go through the upgrade process.  Student assistant staff will also need to be upgraded on this station eventually, however for the present time they are able to login using the libuser account.

 

Quarantine and Zendesk

Since the exchange upgrade I have noticed that some of my replies from Zendesk are showing up in my quarantined mail messages.  Just click on “Release to Inbox” option to allow access to the email.  Staff may wish to briefly scan their quarantined messages to check for any Zendesk messages.  IT and ITS are aware of the issue that seems to be connected to a spam filter issue.  They hope to have this resolved soon.

 

Generic Emails

Another issue that has been identified by ITS is a slight problem with generic  email addresses.  We have confirmed that the emails are still routing correctly, but may show incorrectly in the To: field.  For example typing in the plcinfo email will display as Paul Pival, but still route to plc!

 

Ergonomics

Staff wellness has a webpage devoted to ergonomics. With much of our time spent at our desk working at our computers, staff may be interested in taking a look at their online information on workstation set up or their simple workplace stretches.

http://www.ucalgary.ca/staffwellness/healthwellness/ergonomics

 

SPSS

The statistical software program SPSS 20 is loaded on our Computer Commons workstations, however the license has expired.  We are currently working on a new license, and in the meantime SPSS 20 is only available on workstations 740, 741 and 742 in 1460A.

 

UCLASS

TerriLynne has been working on the HSL electronic files and has moved the follow files following recommendations from UC Archives staff. 

 

Below are the files that have moved:

 

FILES	Old Location	New Location
Dartmouth	AD 300	CR 175 – 3 Dartmouth
History of Medicine	AD 300	CI 050 – 2 Case Files > History of Medicine
Organizational Chart	AD 300	GV 540 – 3 Organizational Charts
Annual Health Sciences Library reports	AD 300	GV 700 – 2 Case Files > HSL Annual Reports
Statistics	AD 300	CI 050 – 3 Statistics
Safety Warden	AD 500	GV 610
Faculty Medicine Library council	AD 300	GV 700

 

Hope all have a great week!

Mary

HSL Access Notes - August 9th

Hello,

A few notes for the week…

Congratulations

Congratulations to Julie and Alison on their publication in  JCHLA as noted by Kathryn this week:

Check out their article on “Consumer Health Information Resources on Pregnancy, Birth and Fertility” in the August Issue: http://pubs.chla-absc.ca/doi/full/10.5596/c13-039

Best wishes

Best wishes to Janine as she begins her parental leave.  We will be thinking of her and new family on her due date, September 9^th!

Student Assistant Positions

Many thanks to our student assistants, Marissa Montgomery, Winnie Yue and Kristina Baykusheva who have completed their employment at HSL.  The energy, and positive outlook that student assistants bring to HSL is always very much appreciated.

We are advertising for two new student assistants for the fall/winter term.  The posting is on the UofC Career Services site with an application deadline of August 23^rd.

Lourdes Away

We wish Lourdes safe travels and special time with family during her trip to the Philippines.  While she is away August 14^th – Sept. 6^th we have arranged for back up as follows:

·         hslibr email coverage: Chelsea and Brian will monitor the email account.  Daytime in-depth reference questions will be forwarded to the librarian in the consult office for follow up.

·         Dynamed/Lexicomp:  Brian and Caitlin

·         Desk shifts:  As noted in the desk schedule.

·         Xerox: Mary or Brian

·         Technical Liaison:  Brian

Thanks to all for assistance with the extra coverage.

New KRS Website Launched August 7th

The provincial KRS website launched August 7^th. 

New url is: krs.albertahealthservices.ca

The hinc.ucalgary.ca url will direct clients to the new website.

Check out the interactive features such as the FAQs (type in a search word to get started), and multimedia education guides

HSL/KRS/HKN Staff Retreat

As noted by Susan, a staff retreat is scheduled for September 20, 12:00-4:00 pm with more details to follow.

In preparation for the retreat, staff will meet on September 4^th from 3:00 pm – 4:30 pm to discuss the purpose and objective of the session.

Susan has suggested that staff browse the following website to learn how the Enneagram System can be used and benefit the workplace http://www.theenneagraminbusiness.com/index.html

There will also be copies of the book  Bringing Out the Best in Yourself at Work: How to Use the Enneagram System for Success for each of the locations so that staff can do a bit of pre reading.

New Gate

We have a new 3M security gate installed at HSL! 

• It operates well with both the older RFID tags as well as the newer, smaller tags. 
• It has a much easier to read counter that displays # In, # Out and #Total.
• The gate has an audible  and visible red light on alarm.
• The doors will not lock on alarm.  Staff are asked to follow up with clients who set off the alarm.
• Items that do not have RFID tags should not alarm the gate, but items such as CPL library books may.

Please let me know if there are any questions or comments about the gate as we get to know the new system.

 Interesting Questions of the week

• Ebrary:  Student did not like using ebrary. Recommended she use ebrary with a personal account once logged in through the library. This makes it much easier to read using the ebrary reader and chapters can be downloaded.
• Also,  there is an ebrary app! The links/instructions appear when using a mobile device. This is probably the easiest way to view ebrary ebooks.  Chelsea and Lourdes are familiar with this app.

• Statistics resources:  There have been several clients recently looking for statistics resources on programs such as SPSS or Stata.  If Summon does not bring up enough results more online books can be found through the databases: Books24x7 (requires authentication), Safari, and Springer Link.

 Please let me know if you have any questions, concerns or suggetions.

Mary

HSL Access notes - July 2nd

Hello,

A few notes to begin the month..

Welcome

Please welcome Betty Paananen, who will be working a 7:30 - 3:30, Monday through Friday shift as our new Circulation and Administration Assistant

at the Health Sciences Library.  Join us for a coffee to welcome Betty at HSL on Tuesday, July 2nd, at 2:00 p.m.

Service Updates Following Closures

A message from Claudette regarding fines and fees…

Please note, there will be no fines charged for late materials due between June 20th and July 2nd.  Additionally, there will be no fees charged for materials that were damaged by flooding.  If materials are returned that have been damaged by flood waters, please collect the materials and send up to Collections (4^th Floor MacKimmie Block, Attention:  Carol Hansen).  Collections will take care of withdrawal, disposal and replacement as needed.  

Summer Hours and Weekend Closures

HSL summer hours began this weekend, June 29 through Sunday, September 2nd.

The library will be closed Saturdays and Sundays, as well as holiday Mondays.

Elaccess has adjusted the automated door programming accordingly, and hours are posted on our website, HSL News, flat panels and by our front door.  The 220-6855 voicemail message is also adjusted.
Staff may wish to remind clients about the weekend closures, especially during Friday shifts.  Please forward any client comments or concerns about the evening closures to myself, or include in the shift reports.  Thanks.

Shared Access to Study Rooms
Also, due to the ongoing technical problems with door 1460ZB, we are no longer pursuing shared access for the 1461-64 study rooms.
The double doors, 1460ZA are programmed to be locked 24/7. 

Access to 1461-1464 Rooms will continue to be down the Theatre 4 hallway, and booking will be managed by Faculty Room Booking Services (irrooms@ucalgary.ca or 220-6839).

 Network Printer – currently ‘down’

Xerox is working on our Network Printer.  The technician installed a maintenance kit on Friday, but was not able to complete the proper set up.  He will be returning Tuesday morning.  In the meantime, the stand alone printer at the service desk will need to be used as the back-up printer.

Network Printer Problem Reporting

We have a new process for reporting student print issues. From now on please get people to fill out this form:

http://www.ucalgary.ca/itlabs/print_problem

It will automatically make a ticket and inform the IT team that there is an issue. This way there isn't have a single person to contact, who may or may not be able to answer a phone. And it will avoid tickets getting lost from the support centre.

Staff are also encouraged to report Network Printer ‘release station’ problems at HSL using this form.  For example when the student jobs do not show up on the network printer monitor.

Please let me know if you have any questions.

LCR Support Requests

All our public and staff computers at HSL are supported by LCR Information technologies, so generally issues regarding computers, or issues around staff access would be handled by our LCR ITS.  For example, if a client has lost files on a public computer, contact ITS at support@lcrit.zendesk.com as a first resource weekdays during regular hours.  OR if staff lose access to accounts, contact support@lcrit.zendesk.com for follow up.

At HSL Lourdes is our contact for staff computer issues and she can also follow up with ITS. 

An update for sending in LCR tech requests:

Staff should now be using:

 support@lcrit.zendesk.com for all requests that previously were sent to either lcrweb and itshelp emails.

libsyst@ucalgary.ca for  email on Sirsi  system related requests (David Brown and his team)

dule@ucalgary.ca is the contact for clients having trouble logging into our HSL room booking system.  This is the email for Dung Le who manages the technical end of the system.

http://library.ucalgary.ca/website-feedback  Clients needing to report a database problem can use the link on the LCR homepage:  Quick Links >Database access problems.

If there are other specific instances where you or clients are unsure who to contact, please feel free to flag for me.

HOLDS

A decision has been made for all branches to be consistent on how to handle the issue of a patron who has come in to the Library, selected an item from the shelf only to find out that a hold has been placed on the item.

Because the patron has made the physical trip to the library to retrieve the item, please override the fact that another patron has a hold on the item.  The person borrowing the book will be limited to the two week loan as there is another hold in the queue.

Please let me know if you have any comments or concerns with this procedure.

 Vet clinical Instructors

A message from Lorraine Toews…

About 60 or so of the Vet DVLC clinical instructor appointment contracts are expiring and up for renewal at the end of June 2013.  I received a call today from a vet, and re-directed him to Monica.  Just thought I'd flag this for you in case you/ or front desk staff get calls. 

Monica is still the contact person for all matters relating to these DVLC appointments, so we should continue to refer all such questions to her:

 Her contact info is:   

 (403) 210-6116

TRW 2D12

flohr@ucalgary.ca

SPSS

 SPSS is currently loaded only on the computers in the Computer commons room, 1460 B.  We do expect the popular stats software program to be loaded on all machines in both 1460 A & B sometime later this summer.

Permissions for E-book platforms

Paul Pival has posted a link to the new E-book permissions guide on the library website link below.

http://library.ucalgary.ca/ebooks

It is a table showing current permissions for downloading/printing and user limits on the various ebook platforms.  It should help with client queries at the desk.

Front Gate and Doors

The 3M technician will be coming this week to work on our 3M security gate.  We have been experiencing some delayed alarms and ‘phantom’ alarms.

As staff know, it has been some months since our front doors have operated in conjunction with our alarmed gate.  After much consultation with several departments and contractors, it appears that the problems with the door cannot be resolved.

The door operates well on the Elaccess system, locking properly at night, but will not lock as it should when the gate alarm is triggered.  Staff at the service desk will need to respond quickly when they hear the alarm, calling the client back to the desk for follow up.

Please let me know if you have any concerns or notice any problems with the gate or alarms.

Service area Updates

·         The service photocopier has shifted slightly in the front area.

·         Mail locations consolidated into one tall cabinet across from Chelsea’s desk.

·         Sorting bin removed.  Unsorted books will be placed directly on carts to be sorted by students later in the day.

·         Interlibrary book pick up shelf is now located by Compulsory Ed materials, on the shelving across from Brian’s desk.

·         New file folders have been added to the service desk files for : phone and adding machine manuals, general signs (out of order, etc.), and Dynamed sign up forms.

Journal Transfer Project

Many thanks to all you have worked an the many aspects of the journal transfer project that has seen hundreds of journal issues moved from HSL to HDL over the past months. Phase #2 is complete and Phase #3 will begin this week.

Parking Passes

We have received our new hanging parking pass for lot 28, that is effective through June 30, 2014.  In lot 28 only the hanging pass is required. 

The system at the Parkade works differently than in the other on campus parking lots.   In the parkade, the ‘credit card’ is used to ‘pay’ for parking by stall number at the time of parking.  The additional hanging pass for the parkade that is not necessary when the credit card is used, is in Susan’s office. 

So we have two parking pass options:  the hanging pass for lot 28 and the ‘credit card’ for the parkade.  If both of these are being used already, you can pay for parking and submit a Peoplesoft form for compensation.  Information sheets about the parking passes and appropriate use are in the parking pass binder.  If staff have questions, please let me know.

Volunteering at UofC for Flood Relief

The University of Calgary continues to support flood disaster relief efforts in and around Calgary.  As the community rallies around those impacted, we recognize that faculty and staff may wish to volunteer their time and expertise to help with these efforts.

 The university is offering all employees the opportunity to take one full day (with pay) to dedicate to flood relief activities between now* and August 31, 2013, recognizing that recovery efforts will be ongoing for some time. 

 To be able to use this personal volunteer day:

§  it must be pre-approved by your manager to ensure that the day you select is operationally feasible and that your work responsibilities are covered during your absence.

§  it must be used during normally scheduled work time.

§  it must be used as one full day – not divided up over several days.

§  the university would like to recognize and celebrate employee contributions to relief efforts – after your volunteer day please share with your manager the story of how you were helping.

You can register as a volunteer with UofC Flood Relief program, indicating your availability at:  https://www.ucalgary.ca/ucvolunteers/

Watch for more details.

Please let me know if you have any questions, concerns or suggestions.

Mary

HSL Access Notes - October 7th

Hi,
A few notes as we approach the thanksgiving weekend.....

HSL Thanksgiving Weekend Hours
HSL will be open throughout the Thanksgiving Weekend
Saturday, October 8th : 10:00 a.m. – 6:00 p.m.
Sunday October 9th : 12:00 p.m. – 8:00 p.m.
Monday, October 10th : 10:00 a.m. – 6:00 p.m (holiday hours)

Timesheets
Please submit timesheets for the October 1st – 15th pay period by Friday, October 14th. If you have questions or concerns about timesheets please let me know or call the HR help desk at 220-5932.

Vacation Balances
A reminder that vacation balances should be reduced by Dec. 31st . Staff should have at most, no more than their yearly allotment banked. HR explains that the idea is that if you earn 3 weeks of holidays in one year, you would be taking 3 weeks of holiday each year.
The overall goal is that staff would generally never have more than one full year of vacation banked. Since staff earn vacation time every working day, the question becomes how to best manage to stay under the allotment balance at any one time. Ideally staff would be well under their full year balance by Dec. 31, 2011, so that as they earn additional time through 2012, they do not exceed the full year allotment balance, but still have the amount required for their vacation plans. Staff can check their balances on their online timesheets. Please let me know if you would like additional information.

New Hold Service
The new hold service that will allow clients to select their hold pick up location has been delayed once again. They are now hoping to implement this in early November.

Barcodes on Books
We are noticing more barcodes with the new placement on the outside of the back cover, for example on the new BLS (CPR) books.

New Computers
We now have a full complement of computers in our Computer Classrooms, with 24 client workstations in each classroom, 1460A & B. All of the computers in these classrooms have been updated to the new software load, with Windows 7 and Office 2010.
New workstation numbers have been added to the desks.
There are two stations (745, 748) that have a replacement keyboard.
Glenn from ITS noted that the new Windows 7 is better at identifying machines that may need attention. If you see any machines that display a “Hardwire Warning”, please report to your supervisor, Lourdes or Mary. Thanks.
The new Windows 7 login password: lcr,info2

SPSS
This statistical software is only temporarily loaded in our computer classroom for the semester. If both classrooms are being used for instruction, we do not have other access to SPSS. I understand that TFDL does not have public access to SPSS at their location.

Downtown Campus
Information about the new Downtown Campus is still being developed for our LCR website. Currently they only have a reserve collection that can be used on site. Their site is served by inter-campus mail.ScannerWe hope to have a repair or replacement for our scanner sometime in the coming week.

October Display
There is a display of resources for Breast Cancer Awareness month on the shelving unit by the Consumer Health Collection.

Memory Stick
We have seen an increased need for the backup public workstation this week for colour printing, so it may not always be available for longer client sessions. While HIN clients can work from any workstation, they can only access their printing from the back up station. When this machine is in high demand another option for HIN clients is to work from any public station, save their documents to a memory stick, then use the memory stick in the back up station to print their jobs. We now have a memory stick in the top drawer of the service counter by station 2 for this type of use. The back up station does have a public software load, so is more fully protected against computer viruses. Please remember, do not use any public memory sticks in any of the service or staff computers. Thanks.

Fall Instruction
A schedule of fall instruction for EndNote and RefWorks is now posted on our website at: http: //library.ucalgary.ca/branches/hsl/citing-and-writing
Please let me know if you have any questions, suggestions or concerns.

Hope everyone enjoys a lovely Thanksgiving weekend.
Mary