HSL Access Notes - March 13th

Hello,

 

Looks like spring is on the way!

 

 

SP 2013 Updates

 

 More migration news from Chelsea:

Remember to use IE to access SP 2013.  Bookmark the SP 2013 for easy access:  https://intranetqa.ucalgary.ca/ecspilot/collab/hsl/SitePages/Home.aspx

A student assistant’s page with projects has been added with a link on the left hand side of the homepage.

Communications files for the flat panels and websliders have been added.

 

Next week’s  Staff Sessions

Join Us:

Wednesday, March 18^th:  360 Link with David Brown        2:30 – 3:30 in 1459

Thursday, March 19^th:  LibAnswers statistics with Chris Hayward                 2:00 – 3:00 may be in either 1459 or 1460B

 

Instant messaging with Lync 

I hope everyone is having good luck connecting internally using LYNC.  This week ITS has confirmed that staff using workstation #1 and #2 at the service desk can sign into Lync using their own email.  Staff are encouraged to sign in and use LYNC from these stations or station #3 if you are covering a service shift.  Don't forget to sign out when your shift is done.  :)

 

Your availability on LYNC links to your availability in your personal Outlook calendar.  For example, if I have myself booked in my calendar for a desk shift, my LYNC profile will automatically show as unavailable.  If this happens but you are available, the status can easily be updated manually on the LYNC screen.

 

Did you know LYNC  can be used from within your Outlook webmail account.  You will likely need to add contacts, but I was able to send and receive LYNC messages to HSL staff even from home!

 

Remember it is always helpful to have your sound on to hear Lync alerts.

 

Donation

A Dr. Uzoka will be coming in to HSL sometime this month to pick up a box of donated books left here by a faculty member.  This box of books is in the storage room on top of the table close to the door.

 

Zendesk

To send questions or work to Collections staff, please send your requests through Zendesk.  You can connect using the "Feedback" button on the LCR homepage.    LCR is using Zendesk to track, triage and follow up with work requests etc.

 

AHS Client Printing

Generally  Alberta Health Services clients can print from our back up printer at the service desk.  Work or health related information can be printed free of charge, while personal printing is regular price.  However going forward Free printing for AHS staff will be limited to black and white printing only.  If clients require colour printing, even if it is work or health related, they will need to pay the .39/page cost, of they can print in black and white free of charge.

I know there is one AHS client in particular who been regularly printing in colour.  I would be happy to speak to him or any other clients who have comments or concerns about his change.  We have updated the sign on the back up printer.

 

Travel and Expense Claims - before March 23rd

A note from Barb in LCR Finance:

Please complete and SAVE (do not SUBMIT) all outstanding travel and expense claims in PeopleSoft and bring the signed report and receipts to LCR Finance (TFDL 645) as soon as possible but no later than 4:30pm Friday, March 23rd.  Jocelyn will review, make corrections if necessary and contact the claimant to SUBMIT their report in Peoplesoft.

If your travel or expense claim occurs the week of March 23rd, please contact Jocelyn at 220-2784 or me at 220-3734 for further instructions.

Note….this does not include Professional Expense Reports (PER).

 

Coming Soon! New and "Improved Reference Statistic Program

We will officially be going to LibAnswers for reference/instruction statistics on Wednesday, April 1^st.

Join us for training at Health Sciences Library on March 19^th!

HSL Access Notes - January 20th

Hello,

 

A few notes for the week….

 

A World of Good Wishes

Our very best wishes Caitlin, as you begin your leave this week!   We will be excited to meet your little one soon!

 

Referrals from Service Desk

As discussed at our recent Public Service meeting, the following guidelines have been developed for general librarian referrals from the service desk.  There may be a few adjustments to this as we move ahead with this, but please review and follow guidelines as indicated.  Please let me know if there are any questions.

 

 When the client wants to meet with a librarian:

·         Triage first: "is it something I can help you with?"; then send to consult office if appropriate

When the client wants to meet with a specific librarian:

·         Without being obtrusive, try to determine if it's something that can be answered at the service desk: "I'm not sure _____ is available; might it be something I can help you with?"; if not, contact the librarian using Lync.

·         If specific librarian is not available, again suggest consult and if client still wants that specific librarian, provide business card so that client can make contact.

When client wants to meet with the consult office librarian and there is already another client there:

·         Ask the librarian how long the current consult will take. It is ok to interrupt and ask this question.

·         If the current consult is wrapping up, inform waiting client that it will only be a few minutes.

·         If the current consult will take longer, offer some alternatives: if the client would like to

o    wait

o    return later -- flag and notify librarian if they intend to come back later and any provided details about their question

o    have a librarian contact him/her -- ask client for some details about what his/her information need and say a librarian will contact him/her in the next 24 hours (business day) to set up an appointment. Give client information to appropriate librarian (Lorraine for BHSc, Vet; Helen for PGME, Caitlin for UME (but will probably be Susan when Caitlin is on leave, KRS librarians for AHS, Susan for others).

o    contact a librarian using the "consult a librarian" link

·         We try to avoid making appointments for the consult office; objective is to be available for drop-in clients at the time they come in.

·         NOTE: If the client is a Dean or one of our higher profile users, get Susan (or Lorraine for Vet). We will obtain names and photos of some of these individuals for the service desk.

 

RefWorks

Information from the instruction team on RefWorks updates…

In light of the problems using the new ProQuest for Word with documents created before Dec 18^th our Citation Management Tools Libguide has been updated.

You can find the Citation management Libguide from the Health Sciences Library homepage >select Research Guides> scroll down to Citation management Libguide.

Or,

Please see the changes on the home tab and Refworks tab here: http://libguides.ucalgary.ca/content.php?pid=432455

 

In addition, a reminder that those trying to create a new account, if you direct clients to register for refworks through our Health Sciences Library Citation management Libguide they should have no problems or use this link: https://www.refworks.com/refworks2/default.aspx?r=authentication::init&groupcode=RWUCalgary

 

 

HDL Transfer Project

The HDL transfer project is past the 2/3 mark with thanks going out to Chelsea, Brian, Lourdes, TerriLynne and every student and casual staff who have been assisting with this project.  The team has been pulling, processing and packing 32 boxes for pick up on a daily basis since November.   We are hopeful that this part of the project may be complete by the end of the month.  Thanks for the ongoing work on this project!

 

Electronics

The wireless keyboards, remotes and mice for rooms 1453, 1454 and 1455 are now contained in three separate barcoded bins.  This helps with storage as well as streamlines the checkout process.  The items have been entered in Sirsi as a kit with 3 parts.  This does mean the checkout process requires an override.  This flags for staff the need to ensure all 3 parts are in the bin at both checkout and check-in.  Please let me know if there are any questions or comments from clients.  Thanks.

 

 

Back up workstation Printing

Please note that the back up printer for clients at the service desk can still be slow when printing larger colour jobs.  However clients at this workstation do have a number of printer options they can select.  Clients may want to confirm which printer is selected for their jo.  Last week we had once client send a job several times wondering why it wasn't prinitng, only to find once staff assisted that it had printed to the admin printer in the staff area.  If there are unclaimed print jobs in the staff area, they may be 'lost' client print jobs.

·         12 HSL Ref   (Default)

·         12 HSL Ref Colour

·         10 Circ - HSL 

·         13 Admin - HSL

·         13c Admin - HSL - Colour

If clients indicate that they are printing a large colour job, the best option at this time is to select the 13c Admin - HSL -Colour printer that will be our admin copier/printer in the staff area.  Staff will need to retrieve for the client.

Large B/W jobs may also be sent to the "10 Circ - HSL" staff printer in the service area if the back up printer is being overly slow.

 

 

Client Alert

 I would like to alert staff to three certain client situations from recent times.

An older gentleman who most of us have assisted with printing issues.  He is in almost daily and is generally calm, though can get agitated and outspoken.  He has been seen touching another client's belongings briefly.

A younger lady who generally wears a head scarf, and glasses, and is friendly, but very talkative chatting and asking unusual or general knowledge questions.

A client who called in today who spoke assertively indicating he is in a senior position in the faculty and who spoke incoherently in a disturbing way.  This was flagged in an LCR incident report and UC Security followed up on this call).

I would like to ask staff to pass along any concerns regarding these clients, or any other clients or transactions of concern, whether in person, by phone, email or IM chat.  This will help us establish any patterns of behaviour if further follow up is required.

 

 

Kitchen Update

We have been advised by Security that our toaster oven should be removed from the kitchen for safety reasons.  It will be removed on Friday.  Does this happen to belong to a staff member?

 

TFDL Writing Sessions

 There are some information flyers at the service desk advertising free drop-in writing sessions at TFDL.  These are made available through the Student Success Centre and LCR. More details and contact

Info included on the flyers.

 

HSL Access Notes - August 22nd

Hello,

 

A few notes for the week….

 

Thanks and Farewell Wishes to Yoojin!

Be sure to join us to wish Yoojin all the best!

Thursday, August 28^th

10 AM – 11 AM

Health Sciences Library staff room

 

Fall Student Schedule

Many thanks to our student assistants who have assisted with our vacation coverage over the past summer months.

We will begin our regular weekly shifts again on Saturday, September 6^th.

 

Saturday: Mary A.            1:00 PM – 4:00 PM

Sunday:  Kathleen           3:00 PM – 6:00 PM

Monday:  Mary A.            5:30 PM- 10:00 PM

Tuesday:  Krsytal              5:00 PM – 10:00 PM

Wednesday:  Mary A.  5:30  PM – 10:00 PM

Thursday:  Robin              5:00 PM  – 10:00 PM

Casual:  Jessica 

We wish our student assistants all the best with their programs of study as the new term approaches!

 

Journal Project for HDL Transfer –Phase 2 Complete!

The work to prepare our pre-2005 closed journal holdings for transfer to HDL is complete!   This involved pulling, barcoding, and creating individual Sirsi holding information for each and every issue.   The project spanned 4 months and an estimated  35995 items! 

 

Congratulations and thanks to Chelsea who coordinated this collections project and to the team who made it happen, including Lourdes, TerriLynne, Brian, Leslie, and all our student assistants.  This truly was a comprehensive effort that highlights the high level of commitment and dedicated teamwork of staff involved. 

 

We are coordinating with HDL and hope to be able to transfer most of these items sometime in September.   If HDL is able to accept all of the phase 2 HSL items, it is estimated that it will provide 91 bays of free space!  The transfer will be followed by some serious shifting of the remaining collection.  Other uses of the extra space will be considered over the longer term.

 

Once again, congratulations on such a successful project, and many thanks to all involved!

 

Term Loans

I am forwarding a message from Lucille Wallace regarding term loans.

This is to advise that the term loan renewals will start on Wednesday, September 3rd.  The first e-mail reminder notice will be sent on this date.  The patrons will get their second notice as the normal pre due notice on September 12^th  .  The new term loan due date (if there are no holds on the items) will be January 15th.

 

Fall Instruction at Health Sciences Library

Our summer instruction program was completed this week.  The fall instruction kicks off on September 10^th with Refworks Basic and advanced sessions.

The Endnote (including new sessions for Macs), Refworks and Thesis sessions are scheduled in the Library Workshop registration calendar on the LCR website. 

Go to Services>  Library workshops and look for the blocks in bright green – these will be the Health Sciences Library course offerings.  Clients can register by clicking on the course date and completing the online form. 

 

Neuroscience Collection

We are expecting 47 boxes and 18 bins of additional History of Neuroscience materials at HSL  next week.   These will be held for Susan’s attention upon her return.

 

Document Delivery Service

Our University of Calgary student, staff and faculty can request articles and book chapters from our own University of Calgary collection by submitting a request through the Interlibrary Loan form. 

 

Current Journal Shift

The January – through June  holdings for the following journals have been moved from Current shelves to Backsets:  Biochemical Journal, Blood, and Journal of Neuroscience. Jan-June issues for the following journal titles have now been relocated to the Backsets: Journal of Immunology, New England Journal of Medicine.

 

Recycled Bottle Bins

The funds from the recycled bottles in the bins in the  public area of the library are saved for the Student Union.  This week an older female member of the community came in with shopping bags and began to help herself to some of the bottles from the bins.  A member of the Faculty happened to see this and informed her that the bottles were for the Student Union.  The community member accepted this explanation and departed.   If necessary, please let people know that the recycled bottles in the bins are collected for the Student Union.

 

Supplies

Thanks to all who provided feedback about frequency of supply orders.  Beginning in September, we will be moving to a bi-monthly supply order routine.  We hope this will work well for all.  If this creates concern for anyone over the next few months, please let me know and we will re-assess in the new year.  Next supply orders will be in September and then November.

 

Lexicomp and Dynamed Codes

While Lourdes is away Brian will be the main contact for Lexicomp and DynaMed codes.

 

SPSS in Computer Commons

At the moment we only have SPSS available  on the following computers in the Commons: stations 740, 741, 742.

We are working to get the licensed renewed asap.

 

Food and Drinks Policy

LCR is updating their Food and Drinks policy, and this should be available soon.  It will not affect the way we are managing Food and Drinks policy at Health Sciences Library.

 

Back Up Public Printer

A few times over the past weeks we have receiving an error message on the backup printer which reads “Controller error 116-324.  Restart printer”.  However re-starting seems to bring you back to the same message. It was reported and our service ticket # is BL195705.  In the meantime, clearing the print queue on the computer seems to work to clear the error message. Click on Start>Printers and Faxes>select hsl-Ref (or hsl-Ref colour)> if there are jobs listed in the queue, select and delete. Then restart the printer.  Another option for clients if this occurs would be to select the other service area printer.

 

 

 

HSL Access Notes - May 30th

Hello Everyone,

 

A few notes to end the month….

 

Continuing Education Unicards and Privileges

Continuing Education students can go to main campus and pick up a Unicard.  We have seen a client with one of these cards at Health Sciences Library recently.  These cards don’t generally load with address, and may not load with active profile.  Patron details for continuing education students is not loaded over by Unicard.  It is important for staff to add address information, especially email address to ensure the client receives notices.  The profile that loads is either Blocknew or Blkalucont so staff do have to add in the contact details for the patron record.  Also, staff need to add in the card expiry date, normally set to the end of term, ie:  April 30^th, August 31^st, December 31^st, depending on the session of their courses.

 

Externs

We have seen a group of AIMG ‘externs’ in the library recently who are in a short program to prepared for their residency.

While this group thought they would be eligible for library privileges, their  POI designation of “Visiting Student” does not include library privileges.  Fortunately most of those in this group will be eligible for privileges as UC students once they begin their residency on July 1^st .

 

The only type of POIs with library privileges are:

 * 00014 Visiting Scholar
* 00023 Postdoctoral
* 00029 Consultant-Pro. Service

It can be confusing since these clients do load into Sirsi and it is not possible to tell what type of POI they are from the record.  I am happy to follow up with any of these clients.

 

Knowledge Resource Service Privileges

We had a request for KRS registration from a client working with Foothills Primary Care Network that works in partnership with Alberta Health Services.  
I have confirmed that employees with Foothills Primary Care Network are not eligible for KRS privileges.
AHS employees eligible for KRS privileges should have an Alberta Health Services employee ID number, badge and email.

Claiming Mileage and Gas Expenses

 I know many staff do not bother to claim for mileage between Health Sciences Library and main campus, but for those who wish to claim there is some helpful information in SharePoint.  Search for ‘Expenses’, to find the page with account code, and video of PeopleSoft process.   If you are making multiple trips to main campus regularly, you may wish to log your trips and submit the PeopleSoft expense claim once or twice a year. The process requires that staff create an expense claim in PeopleSoft,  including reason for the trip, that is then printed, approved by the supervisor, and forwarded to LCR Finance for processing. 

FMC- UC one way (coming from home or going to home):  2 km

FMC-UC return to HSL:  4 km

The PeopleSoft form automatically calculates the $ amount once the kms are entered.

The same form can be used for parking reimbursement when the parking passes are not available.

 

Rooms 1453 and 1459

We have just had glass white boards installed in 1453 and 1459.  The boards need to ‘set’ over the weekend, so we are  locking the rooms until Monday, to ensure that the panels do not get used, or bumped.

I have blocked the booking calendar for 1453 for both Saturday and Sunday.

Next week we plan to have pencil rails added to each room for the markers and pens.  In the meantime we will leave these supplies on the table in each room.

 

Posters

The installation of the board in 1459 meant we needed to move 4 of the posters from that room.  We were able to hang these on the media wall behind the touch table.  It was interesting to see clients standing and reading these posters today!

 

iMAC

 We have received approval to borrow an iMac for LCR ITS for staff use for the summer.  The wireless computer will be set up near the back up printer, and all staff will be encouraged to take this opportunity to get to know the basics of the Mac interface, especially since we are seeing more and more clients with Mac products in the library.  More details to follow.

 

Network Printing

We are still having issues with some jobs being sent from the public computers not showing up on the network printer.  IT did  make some changes to the HSL printer this week that they hope will decrease issues, but please continue to report them if problems persist.    

·         It is recommended that staff use the print problem report (use own staff name so we get the feedback)  that is bookmarked on station #2 to report print problems so that we can try to give IT as much info as possible about the jobs that the Network printer has problems with. 

·         When this happens, one option that has been recommend by IT is to have the client go to print.ucalgary.ca , log in using their UCIT ID, and sending the job from there.  There will be a  “connection is untrusted” message that may appear - just click on “yes I understand the risks” option (ITS says this is ok). The  printer option that shows will be the network printer, and the job will appear on the network printer  by login name.

·         IT has indicated that sometimes these jobs don't show up because they are set to a paper size that the printer doesn't have, so the server deletes them before they appear at the release station.

·         It is great that we can direct clients to the back up printer to respond to their immediate printing needs, but hopefully we will soon identify and resolve the ongoing network printing issue we seem to be having!

·         IT has asked us to include problem files in these reports if possible when they happen, or as much detail about the job as possible.  For example, this week one problem was with a pdf file from gmail account that was using IE browser.  Others has been PPT files from OSLER, etc.

HSL Access Notes - March 28th

Hello,

 

A few notes for the final week of March...

 

 

Retired

The following three records are all showing with a retired profile, and I was able to access the ILL for all three.  I wonder if the problems we have with occasional retirees not accessing the ILL form could be due to other issues, like the duplicate records,

 

Persons of Interest

A reminder that effective March 1st POI clients now have two option for authenticating for remoter access to library resources similar to all other UC student, staff and faculty:

1. Unicard barcode (first nine digits) and pin (generally their UCID number without any leading zeroes).

2. Their UCIT login (as for wireless or ucalgary email) and password.

If UC clients do not have a UCIT account set up they can do so online using their UCID.  More information on the IT website at:  https://www.ucalgary.ca/itutil?process=WebRegister

 

Thesis Formatting

We have had a few different question about thesis formatting and copyright issues this week.  In addition to the thesis formatting workshops both at TFDL, and HSL, there are also some helpful websites and LibGuides on this topic.

LibGuide:  LCR homepage>Research Guides>Reference Tools> Thesis Formatting

http://libguides.ucalgary.ca/thesisformatting

 

Quick link to thesis related information on the Faculty of Graduate Studies Website: http://grad.ucalgary.ca/current/thesis

 

Copyright information specific to theses:

http://library.ucalgary.ca/copyright  look for Thesis copyright Guidelines.

 

 

HSL Photos in SharePoint/UCLASS

We would like to collect and store photos of HSL staff and events.  Do you have any photos on devices or in files that we can collect?  There have been some more recent photos added to the SharePoint site where they will be displayed.  Older photos will move from SharePoint to UCLASS for storage.

 

Network Upgrade

Thanks to all for the support of the IT team while they were her for the Network upgrade.  It certainly seemed to go quite smoothly.  I understand that this will be happening in other areas throughout campus over the next while, and it has much to do with security and stability of the network.

 

Alberta Health Services Ebooks

KRS e-books are no longer listed in the UC catalogue.  They can be found using the search box from the KRS website under the 'search collections' > e-books.

Workstation #3 at Health Sciences Library Service Desk

The dual monitor at workstation #3 can now be turned on/off using the power bar at the desk. 

Further to a client FOIP concern at TFDL, we have added a message to the screen facing the client that states, " information on this screen is mirrored on the staff screen".

 

Electronics

Thanks Chelsea for following up on this client request. 

We now have a scientific calculator available for staff use and student loan. It, (along with the small calculator on Brian's desk) has been given a barcode and can be signed out for 2 hours. This is in response to the occasional situation where students writing exams have forgotten to bring a calculator.

The scientific calculator is being stored with the wireless keyboards and mice.

 

Also, did you know that the wireless keyboards and mice have on/off switches? These are located along the top right edge on the keyboards and on the bottom side of the mice. To preserve battery life it may be worthwhile turning these items off when they are not in use.

 

Rooms1453 and 1459

Back painted glass boards have been ordered for study/meeting rooms 1453 and 1459.  We expect installation in early April.

 

Parking Binder

The parking binder has been updated with our new passes and refreshed sign out sheets.  There are two passes for daytime use, the Ark Parkade and the Lot 28 hanging pass, and one for after-hours use.  Thanks TerriLynne.

 

Lost Book  Billing

A reminder that if staff accept payment at the desk for a lost book that has been billed, the item should be discharged from the client record, and the transaction with client name should be flagged for Leslie for further follow up.  Thanks Leslie for your work with these lost books.

 

Printer

Our new back up printer has been out of commission for most of the week due to Xerox problem supplying toner.  Lourdes requested a back-up printer that was installed today. We are back in business as usual - thanks Lourdes!

If the back-up printer is not operating, the work around is as follows:

B/W printing can be sent from the backup workstation to the circulation printer/copier (circ - HSL). 

Colour printing needs to be facilitated from workstation #3 and sent to the admin printer (properties need to be selected for colour)

 

LifeWorks

Support staff counckil recently had a presentation for the LifeWorks group.  Some materials have been displayed in the HSL staff room.  As noted on their website, "University employees and their families have immediate, confidential access to the LifeWorks program at no cost.

LifeWorks is there to provide support, advice and resources to help employees manage their work and personal life so that they can focus on what’s important. They offer support in-person, on the telephone, through research requests, booklets, CDs and kits, or via the web site."

More info at:

http://www.ucalgary.ca/staffwellness/healthwellness/efap

 

Enjoy a pleasant weekend!

Mary

HSL Access notes - March 7th

Hello,

 

A few notes for the week….

 

Daylight Savings Time - Sunday

It is time to 'spring ahead' again this weekend, with clocks moving ahead one hour in the wee hours of Sunday morning. 

Our electronic door programming will automatically respond to the time change, however our public clocks will not, and will display improperly on Sunday.  These clocks  cannot be adjusted in the library since they are ‘satellite’ clocks.  Facility staff will collect the clocks and adjust early next week.  

 

HDL Project

Our Health Sciences Library transfer project has to be postponed due to another time-sensitive transfer project.  The AINA collection from Gallagher needs to be moved to HDL prior to the start of planned major summer renovation at Gallagher.

HDL will be able to accept the first batch of items.  The remainder of the collection transfer (all journals prior to 2005) will likely be postponed until summertime.  Barcoding and Workflows work on the journal collection will move forward in preparation for the summer transfer.

 

Interesting service questions of the week

Q: Is this the film library?

A: Client called asking about the film library (not to be confused with the AV collection at TFDL).  As it turns out, the client was looking for the Diagnostic Film 'Library' located in the Special Services Building between TBCC and Foothills (403-944-1135 Rm AGW 32). Patients may be referred there to access MRI's and other diagnostic records. Direct any lost patients to the reception desk of the Special Services Building.

 

Q:  We are Med-skills staff, do we have library privileges?

A:  Turned out these clients are actors hired to present as patients in clinical medical skills scenarios. HR confirmed that they are UofC employees and eligible for UofC Unicard and associated library privileges, though in this case the clients had not picked up their Unicards yet.

 

 Web Sliders

Have you seen the interesting web sliders that are began showing on our webpage this week?  Thanks to Chelsea and Lourdes for creating the sliders!  They  not only promote HSL services and resources,  but when clicked will link the client directly to more information!  The sliders throughout campus display better in the Firefox browser.   Caitlin is coordinating and Chelsea is the contact for loading slides.  More information about creating sliders and a template can be found in our SharePoint website.

 

 

Person of Interest (POI) library records in Workflows and ILL

We had a client this week who was a new POI but could not access the ILL form.  Since the ILL Relais system information loads from Sirsi, the client Sirsi (Workflows)record must be active, and include a valid expiry date, profile type and email address.

POI university records often load into Workflows with minimal information, and may load with a BLOCKNEW profile.  In these cases, staff will need to manually update the record (if expiry date shows that the record is still valid).   POIs generally  have a SUPPSTAFF or ACADEMIC workflows profile, and a unique expiry date.  It is important to add an email address field in the Address 1 Window in order for client to receive automated emails and to allow load into the ILL Relais system then the record will go into Relais.

 

AV  updates in rooms 1454 and 1455, 1453

·         The electrical, network and painting work is now complete in room 1453.  We hope to have the equipment installed within a few weeks.  If the installers are looking for the three network cords, and I am not available, they are sitting in my office on the cabinet against the back wall.

·         We had some problem with the tabletop power in room 1455 due to damage to the plug head that connects in the floor outlet.  The electricians have been able to correct and reconnect, however we are seeking a more permanent resolution to secure and protect the plug.

·         Power at the wall panel should be checked and turned off at the end of each day.

 

Distance Ed Student Requests

We had an interesting situation with a hold for a Distance Ed student on our shelf this week.  More information about library services and access for Distance Ed students can be found at Library>Get Help>Getting started> Students>Distance Ed:  http://library.ucalgary.ca/student-support/distance-students

·         Most distance education student requests are submitted and managed through the Document Delivery Request Form .  Items are delivered to them and include a postage paid label to return material to UofC.

·         Like any other student, distance education students can also place a holds on library books, selecting a preferred pick up location.  The pick-up notification then gives the student an option to request mail delivery by emailing TFDL Sorting and Distribution (Brenda Petkau prepares these hold mail deliveries). 

 

Commons – Room 1460A

We noticed a dripping-like sound in the Commons ceiling last week in 1460A, above station 727.  It was reported and Facilities came and had a thorough look.  Although the sound had stopped they were very good about doing a thorough check both on this level and the next, and even checked again on Monday - no sign of water. Facilities indicated that it may be a fan belt or something like that, and if so the sound may become more consistent and louder over time.  Please let me know if anyone passes along a concern about noise in the Commons.  Thanks.

 

 AUPE

New offers for price reduction on certain events posted in the Health Sciences Library staff room.

 

Parking Binder

The Parking binder is being updated, with separate pages for each pass.  We also have an additional hanging pass for after-hours use only in certain specified lots.  More details in the binder.  New sign out sheets will be added, however sign out processes will remain the same.

 

 Coming Soon!

We have received approval for new back painted glass boards for rooms  1453, and  1459.  We hope to have these installed within a few weeks.

We are also receiving new signage for the HOM room for the Cruse, Scarlett and LeBlanc collections.

 

New Back up printer

 We have received a sleek new back up printer!  The printer works much the same as the previous model and does print in colour.  We have had some concern about the length of time some large colour jobs take, however it has been operating well this week.

To print colour from the service desk stations 1 & 2, select printer (17) and change properties to select colour.  Please let myself or Lourdes know if there are any concerns.

 

 

 Looks like we have a warmer weekend ahead, happy weekend to all.

 

 Mary