Friday, May 24, 2013

HSL Access Notes - May 24th



Hello,

A few notes for the week…


Town Hall Updates
Staff are encouraged to attend the series of presentations being held over the next few weeks if operationally possible. 

Gathering of the Provost’s Team:  May 29th from 8:30 – 11:30

Strategic Directions for Libraries and Cultural Resources (developed through the Balanced Scorecard initiative)
Presented by Mary McConnell and Susan Powelson
Session #1
Thursday, May 30,  2013
TFDL 440B
9:00 – 10:00 a.m.
___________

Session #2
Monday, June 3, 2013
TFDL 440B
1:00 – 2:00 p.m.
__________

The Budget, Balanced Scorecard and Strategic Planning
Presented by Tom Hickerson

Monday, June 10, 2013
TFDL 440B/C
Session #1 – 10:00 – 10:45 a.m
Session # - 11:00 – 11:45 a.m.
___________

New Structure and New Administrative Assignments
Presented by Tom Hickerson

Wednesday, June 12, 2013
TFDL 440B/C
Session #1 – 1:00 – 1:45 p.m.
Session #2 – 2:00 – 2:45 p.m.
__________

Engagement Survey Follow-up
Presented by Tom Hickerson

Thursday, June 13, 2013
TFDL 440B/C
Session #1 – 1:00 – 1:45 p.m.
Session #2 – 2:00 – 2:45 p.m.

Holiday Schedules
With many staff away for conferences and holidays over the next few months, we will be single staffing much of the time at the service desk.  The desk schedule, in SharePoint, has been updated for the months of June – August.  Staff are asked to review the schedule, especially as the coverage will change as staff take their time off.  Please let me know if you see any issues.  I will be away to visit my mom in Quebec from June 3 – 18 inclusive. 

New Computers for Computer Commons
50 new pc’s will be installed in the Computer commons in June.  The first batch will be installed on Tuesday, May 28th.   The PC’s will have Endnote 7 loaded for instructional purposes. 

Microfilm Scanner/Printer
The microfilm scanner/printer will also be installed in June.  Watch for more details.

Keys
A number of staff have contributed to updating our key inventory and management.  Many thanks to Leslie, Sara and Chelsea! 
Chelsea has completed a re-organization of our keys into three key boxes:
Service Key Box:  Located in the service area and holds keys needed in the service and public areas, as well as a key to the master key box.  A printed master list for this key box is in the Operations Manual (white binder on Brian’s desk), and it is also in the shared drive.
Administrative Key Box:  Small box in the administrative assistant’s cubicle.  Contains keys to Susan and Mary’s offices.
Master Key Box:  Larger box in the administrative assistant’s cubicle.  Contains all remaining inventory of keys.
Inventory (which key fits which door and how many do we have)  and key management (who has which keys) spreadsheets are saved in the shared drive.  UCLASS:  Administration:  Office Support: Key List
Chelsea has agreed to be the contact for key management requests.  If you need to return keys or request new keys, please contact Chelsea.

Resident Remote Access
We recent had a group of residents experiencing problems with their remote access using their UCIT logins recently.  LCR System staff advised that they could still gain remote access using their barcode and pin numbers on the ONEcards.

Currents
The 2013 current periodical titles are being shifted on the Currents shelves.  With recent cancellations, we will be able to condense our display and remove a bay from the unit.

2002 – 2003 Periodicals to HDL
The 2002-2003 issues of about 50 of our current titles have now been processed for transfer to HDL.  Some of the issues that already have copies in HDL from other sources have been withdrawn.

Computer in Consult Office
The computer in the consult office has been updated.  Rather than log in using a generic log in, staff can log in using their individual log in name and password.

Meeting Room bookings at TFDL
If you need to book a meeting room at TFDL, please contact Brenda MacDonald (brenda.macdonald@ucalgary.ca) or Alessandra Bauer Mello (abauerme@ucalgary.ca).

Service Area Updates
The  hold folder with information about holds that are not on the shelf is now being kept on Chelsea’s desk.  Chelsea is providing the follow up.
The History of Medicine sign in sheet is on a clipboard in the cabinet behind the service counter just below the card binders.
The Lexi-comp and Dynamed code sign up forms are now in a Lexi-Comp folder in the drawer behind the service counter with other service area files.

WIFI Signal in HSL
Our HSL WIFI signals have been tested recently and found to be low in the individual study rooms due to the number of walls and interference.
The technicians have provided the following info:
Options for our users:
a) relocate the device -  the farther you are from the router, the weaker the signal
b) consider using a dual band (range extender) on your device; replace your laptop's PC card-based wireless network adapter with a USB wireless network adapter
c) Try changing your wireless router's channel through your router's configuration page to see if your signal strength improve; in Canada, these channels are 1, 6, and 11.

Users can e-mail ITS to ask for individual technical assistance: itsupport@ucalgary.ca

Please let me know if you have any questions, concerns or suggestions.
Mary

Friday, May 3, 2013

HSL Access Notes - May 3rd



Hello,

It has been some time since the last set of Access Notes! 

Congratulations Brian!
We would like to congratulate Brian on his 25th service anniversary!  We appreciate the dedicated service and contributions and would like to celebrate this special milestone with Brian.  Please join us at HSL on May 10th from 3:00 PM – 4 PM .

Remote Login Problems
Family Medicine residents have been having problems when trying to log in remotely to library databases using their IT usernames and passwords. Staff are working on restoring full access.   In the meantime residents should be able to  use their barcode (first nine digits) and pin (UCID without any leading zeroes), for remote access.  Residents can also submit their concern using the online Database Access Problem form at the bottom of the library homepage under Library Quicklinks :  http://library.ucalgary.ca/website-feedback. 
The  Database Access Problem form can be used by clients to report any of the following:
·         Feedback on the web site
·         Database access problems
·         Login issues
·         Broken links
·         Catalogue questions
·         General comments about the TFDL
·         Anything else (other) 
Client Records
We seem to have received a variety of client card issues over the past week or so.
A few things to note:
Staff/student information starts out in the Peoplesoft Database, this then moves to the Administrative Data Warehouse, then migrates over to SIRSI.  The normal turnaround time on this is 2 days but there have been times when this has not happened as expected.  SIRSI patron records are updated from the IT feed each day starting at 9:20.

Only the patron’s barcode number comes from the Campus ID Card office and is updated in real time when a patron gets a new card, cancels their card or changes their barcode. In some cases if the client has not yet picked up a card there will be a
 ‘dummy’ number in the barcode field that begins with UC followed by 4  numbers (eg. UC24567).  Generally once the client picks up their card the barcode will then automatically replace the ‘dummy’ number.  If a client does come in with a card but the record still shows the ‘dummy’ number, staff are asked to modify the record and replace the dummy number by scanning the barcode in that field.   Please follow up with me or your supervisor if you would like more information about this process.
HIN/KRS

Have you noticed the changes to the HINC website?  Full service is  continuing to be provided to our AHS clients.  Stay tuned for more details.

A message from the website….

Health Information Network Calgary is now Knowledge Resource Service

Part of the provincial Knowledge Management Department, Knowledge Resource Service (KRS) provides AHS staff and healthcare providers with resources, expertise, and consultation services that support evidence-informed decision making. 
KRS unifies knowledge services across AHS, including all the benefits and advantages of library services. Learn more about KRS [here] and watch for our new integrated web portal coming this summer.
Discover and experience working with our KRS team. Please contact us if you have any questions. 

MCCQE
The MCCQE exams will continue from 8:00 AM – 5:00 PM in the Computer Commons each weekday through Tuesday, May 7th.

Term Loans
Due date for term loan items is now September 15.  Several renewal reminders are being sent out to clients who have term loan items currently checked with a due date of May 15th.

Sirsi
The next Sirsi update is now being tested in our Sirsi test system.  IMPORTANT message from Discovery systems:  If you are using the Sirsi Test system, a message will appear asking if you want to update to the new version.  Please say no,

Room Bookings
Chelsea (phone 220-3747 /cq.ambler@ucalgarey.ca) will now be assisting with Computer Commons bookings as well as extended online study room bookings.

Summer Schedule
A few things to note.
·         Student assistant summer scheduling runs May 1st – September 1st. 
·         HSL, similar to last year,  will be closed on weekends beginning June 29th through September 1st.
·         HSL will also be closed on the holiday Mondays, May 20th, July 1st,August 5th, and September 2nd.
·         The summer desk schedule for May – August has been updated in Sharepoint.
·         The student summer schedules will be confirmed this coming week.

UCLASS
·         How are staff finding the new UCLASS R drive filing system?  Again we do want this site to be helpful and user friendly.  Are there certain files that you are having difficulty finding?  Have you been able to use the 'mapping' spreadsheet?  Please let me know if there are any questions or suggestions for making this more staff friendly. 
·         What files do you find you need to access most often?

Service Area Update
The desk lights  have been moved to a drawer in the cabinet behind the service counter.   This is working very well.   Thanks Chelsea for the great idea.

Please let me know if you have any questions, concerns or suggestions.
I hope you enjoy a lovely weekend.
Mary