HSL Access Notes - September 13th

Hello,

Well the new term has begun and here are ‘more than a few’ notes for the week!

Welcome

It is wonderful to welcome Jane Inglis who is working with Vivian afternoons as part of the HKN team.

Also please welcome two new students assistants who began at HSL this week,  Kathleen Oliveros and Robin Tims.

Fall/Winter Term Hours

Weekend hours have resumed at HSL.  As well, longer evening student shifts have resumed.  Our student schedule for the term is as follows:

Saturday:  1-4, Robin (some Saturday shifts still available)

Sunday: 3-6,  Kathleen

Monday:  4-10, Jessica

Tuesday:  4-10, Amy

Wednesday:  4-10, Kathleen

Thursday;  4-10, Robin

HSL/HKN/KRS Staff Retreat

September 20^th 12:00 – 4:00 TRW W21C (main floor, down hallway beside main info desk)

Website for review. http://www.theenneagraminbusiness.com/index.html

Copies of Bringing Out the Best in Yourself at Work: How to Use the Enneagram System for Success available at  HSL service desk and each location.

 Have you completed your individual style survey?

Staff Contact Lists

HSL staff contact lists have been updated in SharePoint this week.  You can find them at: Shared Documents – Communications, or simply use the search box.

Staff Update

As noted by Kathryn, Marcus will temporarily placed at Women’s Health Centre while the Holy Cross site relocations are finalized.  Marcus can be reached at mmvaska@ucalgary.ca, 403-944-2267.

HSL Webpage

The Hours and Locations links from the main library webpage have been updated so that  individual links will now lead directly to the appropriate branch or service point instead of to the Hours and Locations portal.  For instance, clicking on Health Sciences Library now leads directly to http://library.ucalgary.ca/hsl and on our homepage there is a link back to our full hours and location page at http://hours.library.ucalgary.ca/#view-health. 

Another easy way to access our HSL homepage from the main library homepage is to add  /hsl to the library url.

Staff are encouraged to promote our HSL homepage by using it as a starting point to assist UofC clients.

On our homepage clients can find:

·         The most popular resources

·         Chat box to connect online with a librarian during regular hours

·         News, to find latest instruction schedules, etc.

·         Link to health related research guides (ie. Libguides) on a wide variety of topics, for Med, Vet Med, BHS, Nursing and more, for example Mobile Apps)

·         Link to citation management information

·         Link for recommending purchase of health related resources

·         Hours and directions, and much more

Instruction Sessions

Fall instruction sessions in the Commons have begun.  This includes monthly sessions for Endnote and Refworks (twice each month), thesis formatting (monthly) and literature searching(twice each month).

Clients are encouraged to register at http://library.ucalgary.ca/workshops ,  in advance, however the sessions are open for drop-in clients as well.

Copies of the posters are available at the service desk and may be distributed to all those interested.  The files for the posters, if needed are in the R drive: Uclass:  Administration: Office Support: Signs: Instruction Signs

Reserves

This is also a busy time for Reserve requests.  Information about HSL Reserve services can be found at:  http://library.ucalgary.ca/hsl-reserves (Services>> Faculty & Instructor Support » Reserves » Forms>> Branch).

If an instructor or assistant brings materials to the desk for placement on Reserve, please ask the client to complete a print form so that we have the information needed to process the Reserve request.  The print forms are in the file cabinet behind the service counter under Reserves.  There are two different forms, one for personal reserve material and one for library material. 

Zendesk and Requests

We often need to contact other LCR units with requests about IT, Sirsi or collections.  This was often done by emailing the department contact, however now that the new Zendesk system is fully in place, this process has been streamlined.  Paul Pival recommends that staff i use the black “Feedback” (zendesk) tab on the far right hand side of the library homepage for all IT or collections-related stuff - the dropdown of "What type of problem are you having?" will route the correct group.

Clinical Key Resources

Clients are able to view electronic resources supplied by Clinical Key by clicking on the title of the book or chapter, however if they wish to download or print (clicking on the pdf icon), they will need to first register for a free Clinical Key login.

Bookmarks

We have received a set of new bookmarks from LCR that are now on display at the front counter.  Each bookmark highlights the LCR homepage url on one side and the services available to a particular client group on the other side.

The red bookmarks are for UofC undergrads and grads.  The gold bookmarks are for Alumni, Coppul, etc.  and TAL.  Staff are encouraged to distribute these to the appropriate clients at the desk.

Self-Check

With the new term and new students, we would like to promote use of the self-check unit.  I love showing clients how it works because it generally works so well – checking out, and desensitizing books all at once.  Clients can also check their account and renew their books at the self check by simply accessing their account and selecting renew books.  The system also offers clients  receipt options – print, email or no receipt.  One client this week said she wasn’t having luck with the machine reading her card, when we took a look we found it worked much better when the client card is held under the laser closer to the table top, not closer to the scanner.  Staff at the desk are asked to use the self check as a first option if station #1 is busy, 2 and then waiting to desensitize at station #1, please help clients at the self check.  Clients really seem t appreciate the option once thy are familiar with it.

Any client concerns or problems with the self-check, please let me know.

KRS

We have temporary handouts for KRS at the HSL service desk.  There is one for staff and another for patient and patient families. The handouts include the url for the new website.  Please distribute to AHS staff.

I had a question this week from a physician who explained that he is not an AHS employee, but was given an AHS ‘practitioner’ ID badge.  I have confirmed that this type of client would not be eligible for library services through KRS since they are not AHS employees.

UCLASS

How is everyone managing with navigation in our shared drive UCLASS system?

Brian has created a helpful ‘frequently used files’ quick reference sheet for himself, as shown below.  Our aim is that files will be in a location that is logical and easy to find, but it may take time to get used to the new locations.  Staff may like to create their own frequently used files’ quick reference.  If you are finding that your files are not in the first place you look, it could be that we may need to reconsider the location.  Let me know if you are having trouble finding certain files.

File name	location
Dynamed	CI-050-2 (Collections and Information Management)
Lexicomp	CI-050-2 (Collections and Information Management)
Operations Manual	AD-500-3 (Administrative Services)
Reserve Statistics Excel spreadsheet	AD-300-3 (Administrative Services)
Weekly Circulation Schedule	HR-230-3 (Human Resources)
Journals Database	CI-200-2 COLLECTIONS & INFORMATION MANAGEMENT\CI 200 - DESCRIPTION OF COLLECTIONS\2-Case Files\Current Journals List 2013
HSL Flat Panel	CR-480-2 (Community Relations)

 Copyright

There is a new copyright handout provided by the UofC copyright office in our public pamphlet display at HSL.  More information on our library website at http://library.ucalgary.ca/copyright.

 Downtown Campus Book Sale

DTC Library is looking for donations for their book sale:  books, current magazines, DVDs, CDs .  they are collecting until the end of the month.  More details on poster attached.

Please let me know if there are any questions, comments or suggestions.

I hope all enjoy a refreshing weekend.

Mary

HSL Access Notes - October 28th

Some final notes for the end of October.

Timesheets

Please remember that October 16th - 31st timesheets should be submitted as early as possible, and by the latest by 4:00 p.m. on Monday, October 31st.

Fall Back

We will be returning to standard time early next Sunday morning, November 6th. Please remember to turn you watches or alarm clocks back by one hour . The clocks in HSL should adjust automatically on Sunday, however if not, please do not adjust manually. They will be adjusted by facility staff following that weekend.

Remembrance Day Hours

Remembrance Day, November 11th, is a statutory holiday for regular staff.

HSL will be open holiday hours from 10:00 a.m. - 6:00 p.m.

New Holds

As announced by Rob this week...

On November 8th, we are implementing a major change to placing holds for library books in Sirsi. As of November 8, our users will be able to choose a library branch for picking up their holds. Up until now, a hold on a library book needed to be picked up at the owning library branch.

Please read the attachment to Rob's email for more details. I have demonstrated the new processes, both from the client and staff end, to some HSL/HIN staff at the desk in the Sirsi test system. Please let me know if you would like a demonstration or if you have any questions.

Copy Card Cost Increase

Effective Friday, October 28th, the charge for purchasing a General Public Copy Card has increased by an additional $5.00. The cost of the card itself is now $10.00, up from $5.00, and at the time of purchase the minimum card add-on is $5.00, for a total of $15.00. The increase has been programmed into our POS.

Room 1458

We have had some concerns about the sound travelling from the glass walled group study room, 1458, just south of the public computers, due to the openess above the ceiling. It will have insulation added above the ceiling to reduce the noise this coming week.

Door

We are getting very close to completion of programming of the new font entry. Once the gate and door are complete, the construction doors and walls will come down and....

The two doors will open outwards, and will allow two-way traffic, as will the gate(no specified in and out).

There will be an automatic access button for the doors.

The doors will operate by card access only after hours. The locking mechanism on the doors will be controlled electronically to open and lock according to our hours of operation.

The doors are programmed to lock for several seconds if the gate alarm sounds (we should not get the many 'false alarms that we now do).

the door re-set button is beside station 2 at the service desk.

***Please Note: Staff cards will be used for access, however staff with older cards will need to go to main campus for an updated card.

History of Medicine Room and Collections

It has been confirmed that the danger of flooding from the HSC roof work has passed, so the plastic has been removed from the History of Medicine Room. It really does look lovely without the plastic! We even had clients stop and admire while we were working to remove the plastic. It is a no food and drink zone to protect the valuable resources.

Susan has developed guidelines for use of the room and resources that will be distributed soon.

In summary:

• There is generally no public access to the HOM room.
• The HOM Interest group led by Dr. Stanisch does have meetings in the room, any other access would be by approval only.
• All requests are facilitated by staff.
• University or community clients, (ID is necessary), may request that items from the HOM room be retrieved.
• One book at a time from the new Mackie collection or multiple books at a time from our other HOM collections.
• Items should be signed out to the client either in Sirsi or on a manual sign out slip.
• Items will be used at the service desk, in the open area beside the back up printer.
• There is a new book cradle for using with these books and a book weight that can be used to help keep the book open at the required page. These are now on the shelves by the Compulsory Education materials.
• Mackie collection does not circulate outside of the library.
• Some items from the remaining collections may circulate on a limited basis, with approval.

More details to follow.

HIN Handouts for new HIN Clients

When registering new HIN clients, please offer them a HIN bookmark and new registrant handout. These are kept in the brochure stand on the cabinet behind the service counter. The half-page handouts are printed on goldenrod paper. There is one for AHS staff and a new one for patient and patient family members.

Alumni Cards

A reminder that if you are issuing a card to a UofC Alumni, please use the white Complimentary Community Reader cards. While library services are under review for Alumni, there is no charge for this card for Alumni clients. This card will not give them access to the copiers or printers, however they can use the back up printer or purchase a General Public Print card if required. They also have the option of accessing a UofC photo ID Alumni card, but these are only available from the Campus Security ID Office on Main Campus.

Registration for HIN clients and Sirsi Environment

The change to the information in the 'Environment' field in Sirsi does not affect registration procedures for AHS clients, as I reported earlier. When we register a new user with the CHR-Staff or TBCC-Staff profile, we continue to select or enter PUBLIC in the User Access field (on the Sirsi Access Options Screen), while the Environment automatically loads with the new, appropriate PUBLICHIN entry. Sorry for any confusion.

Display

There has been a display of Breast Cancer Awareness Month resources on top of the shelves where the Consumer Health Collection is kept. Has anyone received any comments from clients?

Title of Interest

A book that we had received several requests for earlier this fall, about the medical mini interview, has arrived at HSL.

Medical school multiple mini interview: secrets for success W19 .W39 2009

RFID

Congratulations and many thanks to all who worked on the RFID project. All of the HSL monographs are now 'tagged'. There may just be the occasional book at checkin that requires tagging, so we will continue checking for these. This is perfect timing for moving to the RFID circulation process when our new door/gate is complete.

Carrels

Power in a number of the carrels seems to have been out this past week. It has been reported and we are following up.

PA Microphone

Our PA system has been up and running for a few weeks now. It is used regularly to alert clients to closing.

Book Return Bin

Please ensure that the book return bin at the front service desk is always pushed in completely. A few books were found this week that had accidentally slipped behind the bin.

Please let me know if there are any comments, concerns or suggestions.

Mary