HSL access notes - March 5th

Hello Everyone,

 

A few notes to start the month….

 

Daylight Savings Time - Sunday

It is time to 'spring ahead' again this weekend, with clocks moving ahead one hour in the wee hours of Sunday morning. 

Our electronic door programming will automatically respond to the time change, however our public clocks may not, and could display improperly on Sunday.  These clocks cannot be adjusted manually since they are ‘satellite’ clocks.  Facility staff will collect the clocks and adjust early next week if necessary.  

 

Farewell and Best Wishes

Be sure to join us to wish Michelle Lemieux all the best!

Tuesday, March 10^th

2:30 pm - 3:30 pm

Health Sciences Library staff room

 

Mobile Apps Updates

There are a number of updates regarding mobile resources.   All the latest information will be available on the Mobile app Libguide: http://libguides.ucalgary.ca/content.php?pid=442981

Please refer clients to the Libguide for all the latest details.

 

The Dynamed/Lexicomp access request forms that clients used to complete at the desk are no longer needed.

 

·         Lexicomp will not longer be available to UC clients as of April 1^st.

·         Check out new app access for UpToDate

·         Check out new app access to Dynamed.

 

 

SharePoint 2013 Updates

Feel free to Connect to and bookmark the SP 2013 at:

https://intranetqa.ucalgary.ca/ecspilot/collab/hsl/SitePages/Home.aspx

 

Thanks to all Health Sciences Library staff for adding their time away into the new SP 2013 calendar.

Looking for a password for Health Sciences Library LibGuides or the screen in 1459 or anything else at Health Sciences Library?  You can now find all of these for easy reference in SP 2013.

Just look in the Quick Links list on the left hand side of the homepage.  The passwords are organized by area, but the list is also searchable.  Once you see what you are looking for, click on the “title” and a window will open with the details, including the username and password.

 

Also now in SP 2013:

Key list

Supply order forms

Calendars

Shift reports

Weekly Notes

HSL Access Notes - Feb. 6th

Hello,

 

A few notes for the week……

 

 

Engagement Survey

A reminder that all staff are encouraged to complete the staff engagement survey.  LCR has had an above average response rate in the past, and the information provided in the surveys does is used for strategic planning at a campus and department level.   It takes about 20 minutes to complete.  Thanks.

 

Sliders

Have you had a look at our HSL sliders on our webpage lately?

Remember, if clients are asking about anything they see on a slider, they can click on the slider to take them to a page for more detailed information.

The RefWorks slider directs clients to the session registration calendar, the UptoDate  slider directs them to the Mobile app LibGuide, the resources sliders directs them to the catalogue records, etc. 

 

SP 2013

HSL staff, don’t miss out on the SharePoint 2013 roll-out and hands-on calendar session.  Everyone will get to use the new and streamlined calendars and processes.

Join us on Tuesday, February 10^th at 2:30 in 1459 for some fun, and exciting next steps with SP 2013.

 

 

Electronics

The Mac adapters that we have at the service desk are intended for use in the library only to support technology in the study rooms.  Clients using the rooms outside of the library can request that type of support through AV services.

 

Room booking System Update

Our room booking system allows students, staff and faculty to book up to two hours per day for a total of 3 hours in a 7 day period.  In one of our recent system changes, it appears that the limits had been changes to allow longer bookings during the day.  The 2 hour per day limit has been reset.  If clients are wondering why they could book 3 hours a day last week and only 2 hours per day this week, it is due to this glitch.  The 2 hour limit per day is to try to ensure that as many students as possible can use the space during open hours.

 

Students and  ucalgary email

We have seen quite a number of students with overdues on their term loans recently.  We believe in many cases this has to do with the change UC made this past fall that required that all official UC email was directed to ucalgary email addresses only.  In many cases students may not be checking their ucalgary email (for example those with ahs emails).

These renewal messages are continuing to be sent, however according the UofC policy, all official UC email is now directed to clients' ucalgary email address effective October of 2014.  If clients do not check this email account regularly, we would recommend that they set up email forwarding so that mail sent to the ucalgary email is directed to an account you check regularly so that you will continue to receive all library notifications.

 

HOM display

History of Medicine Days held in the HSC, are coming up the first weekend of March.

In connection with this, HSL will be hosting a special AHS sponsored travelling exhibit on the history of vaccination and immunology.

 

“AHS Archives has partnered with Public Health and Communications to respond to this timely issue to create a travelling exhibit that explores the history of epidemics and vaccination in Alberta. Thanks to a  generous  grant  from  the  Alberta  Museums’ Association, the AHS Archives has  been able to draw on the AHS archival collections of medical artifacts  and  historic  photographs.     This  exhibit, Titled  “A  History  of  Epidemics,  Vaccines  and Innovation”, presents  an  engaging  and  informative  story  of Alberta’s response to the threat of disease, profiling notable physicians and discoveries from across the province.”

 

This is a tabletop display that will be featured at HSL the first week of March, and will be set up in the area where the Touch Table lives.

 

IM Chat and Sound on Station #3 

A reminder when logging into IM chat at station #3 at the service desk, to also check the station sound volume.  We did miss one chat this week when we didn’t realize that the sound had been muted on the station.

 

Google Searching Tips

Lourdes attended the recent Training Thursday session at TFDL, 20 Awesome Things You Can Do with Google, and has shared these notes:

 

https://metacate.wordpress.com/2015/01/15/training-thursday-20-awesome-things-you-can-do-with-google/

 

Upcoming Training sessions at TFDL

There are some sessions being offered for staff and students in the TFDL Digital Media Commons.  Check out the story in UToday.

http://www.ucalgary.ca/utoday/issue/2015-02-06/tfdls-digital-media-commons-host-technology-workshops?utm_source=UToday&utm_medium=Email&utm_campaign=February-6-2015&utm_term=TFDL's%20Digital%20Media%20Commons%20to%20host%20technology%20workshops

 

Have a good weekend.

Mary

Hello,

 

A few notes for the week….

 

Health Sciences Library Summer Hours

Effective July 1^st – August 31^st  Health Sciences Library will once again be closed weekends and statuatory holidays.

Signs have been posted in the library, on our webpage and on the flat panels.  ELAccess have been notified to adjust our door schedule.

Staff are asked,  especially during the next weekends, may wish to alert weekend  clients to the upcoming schedule change.

 

Computer Commons booking next week – 1460B

A group has booked 1460B for the entire week and has loaded special softare on the stations to be used throughout the week.  To accommodate this booking and safeguard the software load, the 1460B room will be locked each evening, and the routine computer ‘refresh’ has been suspended for the week.

 

Consult Office Client

Last week there was a public client in the consult office who requested help with  health related query.  At the end of the session the client provided the librarian with the Jehovah’s Witness pamphlet and mini-sermon.  The client was not aggressive or offensive, however we would like to flag for staff in case a pattern develops.  Thanks.  

 

Calgary Foothills Primary Care Network (PCN)

This Calgary Foothills Primary Care Network group is very interesting.  We have received a number of registration requests from this group recently, and it seems that these clients can fall into different categories.   As I understand it, this group is in partnership with Alberta Health Services, but employees may not necessarily be direct  Alberta Health Services employees.  Some employees may work for both Alberta Health Services and PCN.

 

Kathryn has advised as follows:

If the client is in the AHS directory then she is eligible. That is generally our overriding rule at this point. If they have AHS contact information, then we will register them for an account.

 

So, if we receive a registration request from a client with a PCN department, please check for their name in the AHS directory, and proceed as noted by Kathryn.    Health Sciences Library staff will need to ask a Knowledge Resource Service site staff member for assistance with the directory search.

 

 Flex-Time

There are flex policies and procedures online (http://www.ucalgary.ca/policies/files/policies/Flex-time%20Procedures.pdf and http://www.ucalgary.ca/policies/files/policies/Flex%20time%20Policy.pdf , however a couple of helpful points that are not mentioned in the procedures:

·         Flex-time cannot be earned if you are taking flex- time off that same day.  Flex is meant to be earned on top of a full 7 hour day.

·         Flex-time cannot be earned while on approved leave to attend sessions or courses.

 

SharePoint 2013 Pilot

SharePoint 2013 pilot meetings will begin again this week. 

Do all staff know the url for our SharePoint site?  It can be accessed off-site when needed.

https://spse.ucalgary.ca/sites/HSL/

 

Gate Software

Our new software for our security gate has been activated.  This will eventually provide an electronic count and report for our gate stats.  We will be continuing with the manual gate count for the time being, since there have been a few glitches in the system recently.

 

Screen in 1453

The wireless keyboard and mouse for 1453 is not currently operating since we are missing a bluetooth receiver.  We are hoping to have a replacement soon.

 

Lost and Found

We have cleared a number of items from our Lost and found that have been held for over 6 months:

·         USBs – scrubbed on public computer client use as needed.  These are in the drawer at the service counter below station #2

·         Small device (nokia phone, blackberrty) attachements:  taken to AV services

·         Dell power pack and Mac plug-in:  labeled and added to the Health Sciences Library electronics cabinet

·         Cheque:  $300.00 cheque made out to University of Calgary is currently being held in my office.

 

Frequently Called Numbers

The Frequently Called Numbers list has been updated in SharePoint and now includes the contact for the Mail Room/Distribution Services, 403-210-5499

 

Recognition Survey

Here’s your chance to contribute your ideas and comments to the university Recognition Committee.  Tom is encouraging all to …

Please take 10 minutes to complete the survey and share your experiences and preferences. At the end of the survey you can enter your name in a draw to win an iPad Air as a thank you for your time.

Your responses will remain anonymous and confidential. They will be compiled with other participants in an aggregated report that will be shared with the recognition committee.

  Click here:  http://www.ucalgary.ca/hr/node/2928 to get started.

 

Thanks.

HSL Access Notes - January 22nd

Hello Everyone,

 

A few mid-week notes …

 

Away

I will be away on vacation, January 27 – February 11^th inclusive.

 

Phone Update

Yoojin’s phone is now fully operational.  She can be reached at 403-220-8099.  The staff contact lists have been updated in SharePoint.

 

Welcome to New Student Assistant

Please welcome new student assistant Krystal Le, who began training at Health Sciences Library last week and will be covering our regular Tuesday evening shift.

 

IM Chat – Expanded Service

We have rolled out our expanded IM service evenings and weekends!  Staff are reminded to add IM questions to Refstats.

 

AV Project in study rooms 1454 & 1455

1454 and 1455 are booked for AV installation Tuesday – through Monday.  We are trying to keep the AV update a bit of a surprise, so if students are asking why the rooms are blocked, please just let them know that something new is coming.  The rooms will be kept locked  when installers are not on site.  The key for the rooms is the  AH7 key.  There is a copy of AH7 key the service area key box while the work in the rooms is underway for ease of access.

 

Reserve Collection

 There are a few Reserve titles that are not yet available at HSL, but are on order.  In some cases TFDL may have a copy.  Course reserve information is is filed (by course number) in the cabinet behind the service desk.

  If follow up is required about a Reserve item, please speak with Brian , 

 

SharePoint

We are now testing a new shift report template saved in SharePoint.  All staff can view the evening and weekend shift reports under Documents >Shift Reports.

 

Military Museum Items

If University of Calgary library items belonging to the Military Museum location are received at Health Sciences Library, they should be returned to their home location via TFDL.

 

Key Control

TerriLynne is now the main contact for Health Sciences Library key requests and inventory.  Thanks TerriLynne.

 

Knowledge Resource Service Location Acronyms

We had an interesting time recently with two Knowledge Resource Service locations that have very similar acronyms.

Do you know the difference between SHC and SCHS?

·         SHC :  South Health Campus  (the new hospital, 4448 Front Street SE)

·         SCHC:  South Calgary Health Centre (31 Sunpark Plaza SE, Calgary)

Staff are asked to double check client locations and addresses  especially when sending outreach requests.

 

Pick Up Stats and new Sirsi Process

Items that are found on tables, desks and shelves in the library are generally collected by student assistants and numbers recorded for our “in house use” statistics.  This has always been a manual count, however we have now begun to use the ‘Mark Items as Used’ function in Sirsi to scan and record all items with a barcode that are collected.  We will continue to count journals that do not have barcodes manually.

 

Visit Garrison Collection on Touch Table

The Garrison collection, a core part of the Mackie History of Neuroscience collection is now on display on the Touch Table.  There are over 20 items now showing in the HOM Bohemian Bookshelf.  Thanks Chelsea!

 

Hslcirc email

With the removal of the Campus Photocopy webpage (this service is now offered through ILL), the hslcirc email address is no longer posted publically.  It will continued to be valuable for  internal use only.  This is the email that receives all the Sirsi reports related to  holds, fines, final overdues, etc. 

 

On the Go – Update

The UC is removing the Quick Cuisine and Baja food services outlets and adding an Extreme Pita outlet.  During construction (January 13 – March 17), the Starbucks will remain open and Chartwells will continue to offer a reduced Quick Cuisine and Baja menu.  Please visit On the Go for more information.

 

U.S. currency

As directed by LCR Finance, if a client would like to use U.S. currency for a transaction at the desk, we can accept, however it would be at face value.  That is $20.00 U.S. = $20.00 CAD. 

 

Interesting Client Situation of the week...

Client:  I can't access this article - can you help?  The article is not online or in print - I tried ILL request form, but was blocked (error message).  

Follow Up:

• Checked UofC access numbers - OK,
• checked email address loaded in Sirsi - yes.  
• Found client had fine that was blocking access. 
• Client paid fine, then ILL staff were able to reset Relais access and we submitted request successfully. 
• If ILL staff were not available to reset, the system would automatically reset after noon on the next business day.

HSL Access Notes - January 3rd

Hello Everyone,

Happy 2014!

A few notes to begin the New Year….

 

New Term and Term Loans

We have seen a number of graduate students at the desk this week asking why their term loan items are only renewing to January 31^st rather than the May 15^th term loan due date.

This will happen if their registration process for the new term is not yet fully processed in the system (ie. Fees not yet paid or not yet processed due to holidays), so their library privileges show as expiring on January 31^st.   Once the registration process is complete their privilege date should automatically update to September 30/14.  Their library items will not automatically renew beyond January 31, 2014, however the client will receive a renewal reminder 3 days prior to the due date.  I am pleased to follow up with any clients who would like additional assistance or information.

 

Student Assistant

I will be interviewing for a new student assistant next week to cover our Tuesday evening shifts.

 

Service Walkarounds

As another way to bring service to the client wherever they are in the library, staff at the desk are asked to do one walkaround during each shift to provide a helpful presence and offer assistance to anyone who might have questions.

Thanks.

 

NVivo

A doctor called in before Christmas asking about access to the software NVivo. 

The University of Calgary IT website does make available free software downloads to members of the university community with a valid IT Account, that includes Nvivo and quite a list of other software.  The full list, that also shows eligibility for faculty, staff and students is available at: http://www.ucalgary.ca/it/software/downloads.

 

Withdrawal of Vet Med DVDs

The decision was made late last year to withdraw Vet Med DVDs from the Health Sciences Library collection because, given the nature of these products, we could not ensure compliance with Canadian licenses and copyright terms.  A few examples would be: The Art of Equine Auscultation, the Glass Horse and The Glass Horse Equine Colic.

Please let Lorraine T.  know if you get vet professors who ask about Vet Med DVDs.

 

SharePoint on Service Desk Stations

Since the service desk workstations have not yet been upgraded, we have been seeing some odd file behavior when working with files saved in SharePoint.  ITS has provided this easy work around for the time being.  This will apply mainly to the student project files.

 If you are going to be working on project files that are saved in SharePoint at the service desk workstations, it is best to:

·         First open Word 2007 and/or Excel 2007 and minimize these windows on the desktop,

·         Then open SharePoint  and find and open the files.

The files should then automatically open in the 2007 version of the Office program.

 

Excel Resources

Chelsea shares some Excel resources that she has found helpful:

·         I most often references Excel Magic Trick #… videos through the Excel is fun youtube channel: http://www.youtube.com/user/ExcelIsFun?feature=watch

·         And sometimes MrExcel videos through Bill Jelen’s youtube channel: http://www.youtube.com/user/bjele123

·         I also sometimes find help through Contextures Inc. as well: http://www.contextures.com/

 

Sessions Next Week

The Photoshop, Xibo and Colourbox Toolkit session scheduled for January 9^th will likely need to be rescheduled – watch for more details so you don’t miss out on this fun and interesting session!

 

Outlook Tip

One Outlook feature that I like is the Autocorrect to help expand acronyms.   It is a great feature – I type AHS and it automatically expands this to Alberta Health Services and I type UofC   and it automatically turns it into University of Calgary.  You can create your own autocorrect rules to use this in many different ways.

Select the File tab: Select Options: Select Mail: Under Compose Messages click on Spelling and Autocorrect button: Select autocorrect options: then in the dialogue box fill in the appropriate fields.  Replace : type in your acronym or short form word With:  type in the expanded form

Would anyone else like to share on Outlook tip?

 

Please let me know if you have any questions, suggestions or concerns.

Looking forward to an interesting year ahead at Health Sciences Library!

Mary

HSL Access Notes - November 27th

Hello,

 

I will be away this Thursday and Friday, so am sending out the notes a bit early this week. 

 

 

LCR Holiday Lunch

Wednesday, Dec. 4th 12-2 Gallery Hall, main floor TFDL

Accepting Donations to Food Bank

 

HSL/HKN/KRS Holiday Potluck

Thursday, December 12^th, 11:30 – 1:30 at Health Sciences Library. 

 

Viewing Commons Schedule

Staff can view the Commons booking schedule in their individual Outlook Calendars, but room calendars do not appear in webmail version.

A printed copy of the weekly schedule for the Commons is generally kept in the drawer where the wall cranks are kept (2nd drawer under workstation #2).  The daily schedules are noted on the signs outside the room and the wall is managed by the staff at the desk.

 

SharePoint

Some additions to SharePoint this week...

Student projects: Sites>HSL Student Assistants>Shared documents

Emergency call out document>Shared Documents>Communications> Emergency Call Out Tree

 

Staff Sessions and Meetings

• Lockdown Session:  December 3rd, 2:00 pm - 3:30 pm  in 1459: 
• Attendees must register online at: http://www.ucalgary.ca/safety/lockdown_training
• We are trying to arrange student coverage so all frontline staff can attend
• HSL Communication Meeting: December 4th, 2:00 pm- 3:00 pm in 1459:  Please come ready to share some input on the following questions:

1. Provide information about the type of handouts you use, the type of clients and the situation?  For example what handouts are given to residents at orientation, or to new clients at the service desk?   
2. What type of communication tools do you think could best support or promote the work you are doing at HSL?
3. What would be the top 3 key messages about expertise, resources, services at HSL that we want to send to our clients?

Supplies

Please forward supply requests with product numbers if possible to TerriLynne by November 29th.

 

Housekeeping Room - Update

There was an overflow in the floor drain of the housekeeping room this week.  The room and affected rug area outside of the room has been cleaned and sanitized, but is currently blocked off for further follow up. 

 

 

 

HSL Access Notes - November 4th

Hello,

 

A few notes to begin the week….

 

Desk Schedule

Our desk and consult office schedule is kept up to date on our SharePoint site (left hand side of page).  There are a number of changes to the daytime schedule this week to accommodate staff training and meetings, as well as a change in the coverage with new staff.  Please check the schedule daily for changes and updates.  Remember that SharePoint works best in Internet Explorer.

 

IM Chat Service at HSL

All staff are encouraged to attend  the IM chat session planned for Tuesday, Nov. 5^th at 2:30 in 1460A!  Training will consist of background knowledge, flagging nuances of chat, and practice time.  I will be covering the desk during that time.

·         Chat service will be monitored by both consult and service desk staff (workstation #3) from 8:00 am - 4:30 pm Mon-Fri beginning as soon as possible.

·         We hope to extend this service into evenings, and weekends likely in early 2014, with training provided for staff and student assistants. 

·         Working out how best to coordinate IM chat from the two locations may take some time, however we hope that it will work well to have whoever is available pick up an IM question and answer or refer depending on the nature of the question. 

 

Sirsi User Guide Update

The Sirsi User Information guide that provides information for adding clients to the Sirsi system, and is usually kept in the top drawer of the front counter by the POS has been updated. 

1.        The changes reflect the changes with KRS (note CHR and TBCC are still used as Sirsi profiles for AHS staff for the time being).

2.        as well as a new note about Environment field under the Access Options tab.

·         U of C or Community clients (Alumni, Coppul, TAL):  Environment:  select  PUBLIC

·         AHS or Consumer Health clients (patients and families): Environment:  PUBLICHIN (default)

It is available on SharePoint and in the HSL shared drive.

 

Work in 1454 and 1455

The AV project upgrade for rooms 1454 and 1455 has begun.    Room 1454 is booked for the upgrade work all this week and 1455 is booked all next week.  This may increase demand on remaining rooms for the short term, however the improvements, with screen and computer will make these rooms very useful as practice presentation rooms.  We did receive one complaint about the noise from room 1405 B, and the electricians have agreed to work around the sessions booked in these rooms.  Please let me know if there are any concerns or comments or questions regarding this project work.  Thanks.

 

History of Medicine Collection

Chelsea has completed some very detailed work on the Gordon catalogue of the Mackie History of Neuroscience collection.  The catalogue with items listed alphabetically by author,  includes many notes has been updated to include call numbers for all items currently in our HOM room for easy reference.  A pdf version of the guide has been added to the HSL History of Medicine LibGuide at : http://libguides.ucalgary.ca/hom

Thanks Chelsea.

 

Flat Panels at HSL

Have you noticed the new look of the HSL flat panel screens?  They now display a digital clock, daily closing time, Calgary weather and news feed.  The screens are no longer supported by Omnivex, but Xibo, that allows more onsite management of the screens.  Staff can continue to submit slides in PowerPoint format to Brian for loading.  Watch for more information about Xibo and updated guidelines from Brian soon.  Thanks Brian.

 

Touch Table

There have been changes in the access to the Lindsay Virtual Human program and Chelsea is working to find a solution for Lindsay on our touch table.  More details soon.

 

U of C Visual Identity and Templates

Thanks to Lorraine T. for passing along these helpful links that provide information and templates for the  U of C visual identity. 

 

General info at:

http://www.ucalgary.ca/brand/

 

PowerPoint, poster, stationary templates at: (have to login)

http://www.ucalgary.ca/brand/access/templates

 

Chrome Browser

The Chrome browser is part of the software download on the Commons workstations, but not the public workstations in the service area.

 

Write-N-Cite

Similarly, Write-N-Cite 4 is part of the software download on the Commons workstations, but Write-N-Cite 3 is loaded on the  public workstations in the service area.

 

How to Find a Thesis

I am passing along some very helpful information regarding finding theses.

The University Archives has posted an instructional video on “How to Find a Thesis.”  This may be of assistance if you are working with a student at a service point.

 

The video is located at:  http://archives.ucalgary.ca/theses (bottom of the page)

 

Photoshop now at workstation #3

Thanks Lourdes for this update.

The Adobe Creative Suite 6 Design & Web Premium software has been downloaded on station #3 at the service desk. Feel free to explore it and use it for creating slides for our flat panel.

 

Archibus

The facilities service request program, Archibus, has made some small changes in some of the building codes.  You will notice the change, for example, in the interactive room finder.  For example:

 

Heritage Medical Research Building  was noted as HMRB and will now be noted as   HM                                                        

Health Science Centre was noted as HSC and will now be noted as   HS                                                                                 

 

Bookmarks

We have received more of the newer LCR bookmarks that provide information for different types of clients.  The red bookmarks indicate UofC clients and we have one for graduate students and one for undergraduate students.  The yellow bookmarks indicate non- UofC clients and we have bookmarks for TAL, COPPUL (etc.),and Alumni clients.  These are great tools to use when assisting the various clients.  They are located beside the reference(back-up) printer. 

 

Please let me know if you have any questions, suggestions or concerns.

Mary