Good Morning,
Employee Engagement survey Feedback Sessions at HSL
This is a reminder of the two opportunities this week to
attend an informal discussion session following the release of results of the
employee engagement survey. LCR Administration is inviting assistance
with the development of the LCR action plan by providing comments on the
employee engagement survey results and suggestions for moving forward.
The first session is today, Monday, August 19 from
2 – 3 in room 1459. There is also a session scheduled on Thursday,
August 22 from 11 – 12.
We are invited to review the information provided in Mary
McConnell’s email (se below), attend one of the sessions , or provide comments
and suggestions via email Mary McConnell (
mmcconne@ucalgary.ca),
to our HR Advisor, Jennifer Tetrault (
jtetraul@ucalgary.ca),
or to our HR Partner, Zahir Jessa (
zfjessa@ucalgary.ca).
In late June, the
University posted the results of the 2013 Employee Engagement survey
at
http://www.ucalgary.ca/hr/employee-engagement-info.
In addition to the detailed reports for every faculty and business unit, the
website also provides an explanation of the survey methodology and background
information as well as videos of the President's town hall presentations.
On June 13, Tom Hickerson and I
presented our results to Libraries and Cultural Resources staff (a
copy of our presentation is attached). The next step is the
development of our action plan and we invite you to assist by providing
comments on the survey results and suggestions for moving forward.
I will be facilitating several
informal discussions, scheduled as follows:
Health Sciences Library (Room 1459)
·
Monday, August 19: 2 - 3
·
Thursday, August 22: 11 - 12
Taylor Family Digital Library (Room 630A)
·
Wednesday, August 21: 10 - 11
·
Thursday, August 22: 2 - 3
·
Friday, August 23: 10 - 11
·
Monday, August 26: 10 - 11
·
Tuesday, August 27: 2 - 3
Here are a few questions to
consider when you are reviewing the results:
·
What do you think of the results?
·
What stood out for you?
·
Were there any surprises?
- What do you think Libraries
and Cultural Resources should focus on for 2013/2014?
Staff Retreat
As noted by Susan, a staff retreat is scheduled for September 20, 12:00-4:00 pm with more details to follow.
·
In preparation for the retreat, staff will meet
on September 4th from 3:00 pm – 4:30 pm to
discuss the purpose and objective of the session.
·
Copies of the book “Bringing out the Best in
Yourself at Work” have just arrived, and a copy will be distributed to each
location for pre-reading. The copies are not fully catalogued, however
have been added to Sirsi as brief titles (coipes 1 through 7), so may be
checked out using Workflows for the time being.
Sirsi record issues for Medical Residents
We
continue to have some problems with some new medical residents records, not
showing up in Sirsi, likely caught in the problem with cards loading in
May/June mentioned last month.
- This means that a client who received a card during
that period may not show up with a record in Sirsi when their card barcode
is scanned.
- We have been advised that when this happens, to contact
the OneCard (Campus Card) Office at 220-7290.
- Identify the problem, provide the client UCID (number
under photo on front of ONEcard) and ask them to ‘re-send’ the client
information. We have done this already a few times and it does allow
the record to populate Sirsi almost immediately.
- Once the record has
loaded, staff will need to review the information on all screens to ensure
the record is updated with correct:
- Sirsi profile (
‘gradstudt’ for residents)
- Privilege expiry date
(9/30/13) - If the privilege expiry loads over with only a three week
period which may happen, extend manually to Sept. 30, 2013.
- Complete address info
(especially email)
- Note - Add a note in
the extended info screen with any manual update details, so that if the
system refreshes and overwrites the updates , we have a record of the
information to work with
- You can also flag any of these situations for me to
follow up. I am in contact with system staff regarding any updates
on this situation.
KRS
The new provincial KRS website has
been up and running since August 7th. Please continue to
inform clients about the updated website, and access to services and resources
online.
·
The HIN Knowledge Centres are now known as KRS
sites.
·
We have updated KRS handouts on the counter
behind the service desk. There is one to pass along to AHS staff, and
another for patient and patient families. Please let all AHS clients know
about the updated website.
·
Kathryn provided some helpful guidelines as
noted below
With the
new KRS Website launched, I’ve received some questions about how to manage AHS
clients at the HSL ref desk – what has changed, what has stayed the same? I’ve
made this chart with some typical scenarios and how to handle them. This will
also be available via sharepoint here:
If you have
any other questions to help you manage AHS requests, please send them my way so
that we can clarify.
Kathryn
|
Scenario
|
Change / No
Change
|
Best Practice
|
|
An AHS client walks in during business hours and asks for
help with a literature search.
|
|
Direct the client to the HSL consult desk. The HSL consult
desk person can help them troubleshoot their search, clarify the question,
help get the search started and provide them with support materials.
|
|
An AHS client sends in a literature search request, via
email, phone, or chat.
|
|
2. Reply
to the client that you have entered the request on their behalf. Here is the
standard text for your reply:
Thank you for your request. Did you know that you can submit your literature
search request at any time in our website through our online form?
This form is monitored by
our KRS staff across the province. By sending in your request through the
form, we can ensure that you and your colleagues receive the most efficient
and effective service every time you submit a request.
I have entered your request
into our form on your behalf. Next time we encourage you to take advantage of
this service.
Thanks
|
|
An AHS client requests a literature search via in person.
|
|
1. Fill
in the request with the client, via the KRS Website Literature Search form.
2. Coach
them to do this themselves next time they need a search done.
|
|
An AHS client sends in an article request via email, phone
in person or chat.
|
|
2. Reply
to the client that you have entered the request on their behalf. Here is the
standard text for your reply:
Thank you for your request. Did you know that you can submit your article
request at any time in our website through our online form?
This form is monitored by our KRS staff across the
province. By sending in your request through the form, we can ensure that you
and your colleagues receive the most efficient and effective service every
time you submit a request.
I have entered your
request into our form on your behalf. Next time we encourage you to take
advantage of this service.
Thanks
|
|
An AHS client walks in during business hours and asks for
help finding a journal article, ebook or database.
|
|
1. Coach
the client how to find these resources through the website.
2. If
they like to drop in and access the full UofC resources, show them the
UCalgary Library Website.
3. If
they like to search from their desk or at home, show them the KRS website.
|
|
An AHS client asks for help finding a journal article,
ebook or database via email.
|
|
1. Send
them directions on how to search for this information through the KRS
website.
2. If
they would like in person help, refer them to the consult office, Kathryn or
Rachel for appointment.
|
|
An AHS client asks to have an exam proctored.
|
|
1. Clarify
if they have a specific date and time in mind. If so, refer that client to
the HSL consult librarian who is on desk during that time.
|
KRS and Contractors
We have had a few questions this week with AHS staff who
request KRS privileges however have badges that say ‘contractor’. In the
one case the client was a research fellow. Kathryn is waiting for
information from a few different sources in order to confirm whether these
clients are covered under the licensing agreements, however for the time being
we can follow the KRS rule of thumb, and ask if the client has an AHS email
address. If they do have an AHS badge and a valid AHS email
address, we can go ahead and issue a KRS barcode for library access.
SPSS
Version 20 of SPSS statistical software is now available on
all Computer Commons workstations. The icon is on the desktop
labelled IBM SPSS.
Computer Commons Wall
The Computer Commons wall received some needed maintenance
last week. Panels should move more easily and fit together more smoothly,
however we still need to watch for proper alignment. As fall term
approaches and the Commons schedule gets busier the wall will be needed more
often. Desk staff are asked to be aware of any scheduled sessions and
manage the wall as necessary.
New Location Unicard Office
Unicard Office (formerly OneCard Office) has not quite moved
to their new location due to network issues, however hope to be in their new
location in the Dining Center by the end of the week. Our handouts will
be updated this week.
New Gate
As noted last week, we have a new 3M security gate at
HSL. We are monitoring the operation and alarms. There should be
much fewer false alarms, however other RFID items, for example, sensitized CPL
books could set off the alarm. Please let me know if there are any
questions or comments about the gate as we get to know the new system.
The ‘counter ‘ on the gate is much improved. There is
a single display for the whole system, and the counts toggle between ‘people
in’ (Pi ), ‘people out’ (Po )and total count (=P). we are recording
the total counts(=P) for our gate count statistics sheet.
Term Loans
The new term loan due date of January 15th, 2014
will be effective Wednesday, September 4th. The first e-mail
renewal reminder notice will be sent on this date. We are including a
statement to alert Graduate Students to be aware that their due date may be
September 30th until their fees are paid, since in that case
their privileges will expire on September 30th preventing renewal
beyond that date. Once fees are paid and registration for the new
term is complete their privileges will be extended to January 30th,
2014. Once that occurs graduate students can renew term loans to the
January 15th term due date Please note: items renewed to
September 30th will not automatically renew to the
January 15th due date, they need to be renewed in the system by the
client.
New My UofC Portal
Any questions or concerns with the new My UofC Portal?
Please let me know if you have any questions, concerns or
suggestions.
Thanks.
Mary
