HSL Access notes - December 5th

 

Hi, 

 

A few notes to end the week…..

 

Christmas Social

Please join us for the annual Christmas social at HSL on Tuesday, December 9^th  from 11:30 a.m. – 1:30 p.m.

Our event will be catered by EthniCity, a non-profit social enterprise of the Centre of Newcomers. 

Homemade Christmas desserts, and beverages will also be provided.

We are looking forward to this time together.

 

Child Unattended in Library

Please be aware that an unattended boy, aged around 10, has been spending time in a number of library branches on main campus recently.   When approached by staff he becomes very nervous and tearful and leaves immediately.   Info gathered to date indicates

1.       He lives on campus with his parents.

2.       His parents work (?) on campus.

3.       He is approximately 10-12 wearing an orange top, black pants and glasses.

4.       He is of Asian descent and had a slight accent.

If you do see this boy in Health Sciences Library, we do not want to alarm him, however please notify security who can speak to him about his situation.

 

Desk coverage in December

With a number of staff away as holidays approach, we will be shorter staffed both at the service desk and in the DDS unit.   Thanks to all for the extra single staff coverage at the desk, and extra work to provide vacation service coverage.

 

Sirsi Holiday Closure Dates

·         The closed dates in the Sirsi system will be Saturday, Dec. 20th through Sunday, Jan. 4th.

o   This means that 2 week loans from Dec. 6th onward will be due on Jan. 5th.

o   Items recalled from Dec. 6th through 22nd will also be due on January 5th.

·         Items charged to “transit” cards for over 2 weeks will get overdue notices. These may be disregarded.

·         To save power, and because of the network outage on Dec. 27th to 29th, we will shut down the SelfChecks at all locations, by noon on Dec. 24th.

·         For the holds processing around the closed dates:

o   The cleanholdshelf report will be suspended after Sat., Dec. 20th until we catch up on Jan. 2nd.

o   The OnshelfHoldsList report will be suspended after Sat., Dec. 20th until we catch up on Jan. 2^nd. The OnshelfHolds3+daysold report will be suspended after Sat., Dec. 20th until we catch up on Jan. 5th.

·         The last delivery from the HDL will be Wed., Dec. 23rd, resuming on Jan. 2nd.

·         Term Loan Due Date Reminders will be sent out in the morning on Jan. 6th. The new term loan due date after January 6th will be May 15th, 2015.

 

Touch Table

The cameras in the touch table are not operating.  Efforts to repair have not been successful to date.  We can still use the programs on the table with the mouse and keyboard. 

 

1459 AV

The TV screen and computer set up for staff use in 1459, may also be used by clients if requested.  While the better rooms for student screen use are 1453, 1454 and 1455, if these rooms are bust staff could log student into the system in 1459.  Please do not give our the password to clients.  Please ensure students to not move the unit.

It can be used with either a laptop or the installed computer.  A wireless keyboard and mouse will be ordered.

The computer will remain on.  To use simply turn on the screen (power button on back along right hand side) and log on.

Select the hsl1459 login option and use password:  hsl14.

When done, please log off only – do not shutdown.  Please turn screen off.

PLEASE NOTE:  The screen is a bit top heavy on the current stand, so please use caution and do not adjust.  If the unit does need to be rolled out of the way, please use two people to keep it steady.

 

 

Printer

We are still finding that the printing at the back up printer is very slow for jobs that include a lot of images.  Both LCR ITS and Xerox are working on the issue, but in the meantime Glenn has added the circ area printer and the admin area printer as printer options for the backup workstation.  These options would be recommended (circ area for B\W and admin-colour for colour) if printing jobs seem to be too slow on the back up printer.  Also, the backup printer defaults to double-sided printing.

 

RefWorks

Message from Susan Beatty…

 

Export to Refworks function in Summon and databases is currently unavailable. If you wish to save your references please use the email function.   Our apologies for the inconvenience.

This message will be posted on library.ucalgary.ca

 

UC Network Outage December 27-29

As part of the ongoing Network Renewal Program, IT has scheduled a network outage December 27-29 to complete comprehensive upgrades to key network infrastructure. Nearly all IT services will be unavailable or intermittent during this window, including:

 

·         Email – all incoming email will be cached and distributed to inboxes upon completion of the outage.

·         Office 365

·         ucalgary.ca websites

·         Student Centre

·         Degree Navigator

·         Desire2Learn

·         myUofC

·         Campus wired and wireless networks

 

While this outage was determined to have the least impact to the university’s core business, some on-campus users may be impacted by the outage.

 

Organizations on campus that continue to run during the holiday break that may require access to the university network are encouraged to contact their IT Partner or email itsupport@ucalgary.ca prior to December 8 to allow time to investigate potential workarounds.

 

Action Required: Prior to leaving for the holiday break, please ensure all documents are saved and that your desktop computer is powered off to prevent loss or corruption of data.

 

United Way

Info from John Wright on the United Way campaign…

The official campaign ends November 30th. However, pledging will be remain active until December 12th.   

 

According to the latest statistics LCR staff have made  pledges totaling $8477.00.  We also raised $2757.50 throughout the Book Sale, which was the third highest sum raised by any faculty event on campus. So thanks again to Molly Taylor and Michael Hoskin and all those who volunteered to make that a success. 

 

The LCR pledges represent a participation rate just over 14%.  Thanks to a commitment made by Tom Hickerson on behalf of LCR, this means we have so far also raised $1400 dollars towards helping Student Wellness programming on campus; 100$ for every percentage of our participation rate.  

 

It would be wonderful if we could use this last two week window for this year to add a few  more pledges to LCR’s tally in order that we could make our donations count twice, and so that we could boost the University’s overall participation rate

 

And once again, I cannot thank enough those who have pledged or volunteered, as well as those who have given through campus events. I look forward to seeing our final results come December.

 

http://www.ucalgary.ca/unitedway/

John

 

Thanks. 

Mary

HSL Access Notes - December 1st

Hello,

 

A few first notes for December…

 

Referral

In response to some questions about the best referral practices, the following has been recommended:

1.      Consult referral process. 

1.      If a client comes to the desk wanting to talk to a librarian in the consult office, and there is already another client there 

NOTE :if the client is a Dean or one of our higher profile users, get Susan or Lorraine for VET. 

2.      Ask the librarian how long the current consult will take. It is ok to interrupt and ask this question. 

3.      If the current consult if wrapping up, inform waiting client that it will only be a few minutes. 

4.      If the current consult will take longer: 

1.      Ask if Client can wait 

2.      Ask if Client would like to return 

3.      Ask client for further clarification about what his/her information need is and indicate that a librarian will contact him/her in the next 24 hours to set up an appointment.  Give client information to appropriate librarian. 

2.       Service staff should direct clients to the consult office if there is no one with the consult librarian.  There is no need to check if the librarian is available.  We want the clients to recognize that we are there for consult services. 

Twitter

Congratulations to Nicole and Chelsea on some early success with the first Health Sciences Library tweets.  Watch for interactive student activities. 

Staff at the desk may have students coming to choose their tweet treat from the candy bowl!

Check out the tweets - look for the bird icon in the black banner at the top of the LCR webpages.

Charge-all

We have a new ‘charge-all’ unit that can be loaned to students, to charge their mobile devices.  We expect two additional units soon.

 

Electronics

Chelsea has been working on cleaning up and consolidating the electronics cupboard as well as the storage of our circulating A/V equipment.

 

Here are some key updates:

 

Circulation cabinet -

·         The BENQ projector can be checked out for use in our group study rooms for 2 hours.

·         We now have several Apple cords/chargers/display adaptors that can be checked out by students for 2 hours

·         A working CHARGEALL UNIVERSAL CELL PHONE CHARGER which can be used to charge any mobile device. 2 hour loan

 

The older NEC projector is now on a shelf in the History of Medicine room for use in this room. Permanent shelf location to be determined.

 

·         There is a MAC adapter in the laptop case with the MAC staff laptop. This is for staff use only.

 

We also have a consolidated bag of some miscellaneous data connection cords. A list and description of these to follow.

 

Back Up Printer Problems

We are still finding that the printing at the back up printer is very slow for jobs that include a lot of images.  Both LCR ITS and Xerox are working on the issue, but in the meantime Glenn has added the circ area printer and the admin area printer as printer options for the backup workstation.  These options would be recommended (circ area for B\W and admin area for colour) if printing jobs seem to be too slow on the back up printer.  Also, the backup printer defaults to double-sided printing.

 

AV in 1459

The TV screen and computer have now been set up for staff use in 1459, thanks to Doug and Jed’s work last week. 

This can be used rather than using a portable data projector.  It can be used with either a laptop or the installed computer.  A wireless keyboard and mouse will be ordered.

The computer will remain on.  To use simply turn on the screen (power button on back along right hand side) and log on.

Select the hsl1459 login option and use password:  hsl14.

When done, please log off only – do not shutdown.  Please turn screen off.

It has already been popular in a number of meetings.

PLEASE NOTE:  The screen is a bit top heavy on the current stand, so please use caution and do not adjust.  If the unit does need to be rolled out of the way, please use two people to keep it steady.

 

Touch Table

We seem to the lost the ‘touch’, or camera function in our touch table.  This has been reported and we are pursuing solutions.

MAC Training

I am glad that many were able to attend the MAC ‘navigation basics’  training in the Bioinformatics Lab last week. 

For  assistance you can contact Dylan and his team at:  dmc@ucalgary.ca

 

Further training materials can be found at:

http://goo.gl/8qOJFn

 

Apple official Mac basics tutorials - https://www.apple.com/support/macbasics/tour/

 

Ansonalex.com's Mac Tutorial for PC Users / Beginners – https://www.youtube .com/watch?v=MN0FD8KW2V4

 

Introduction to Macs for PC Users - Darby Tober - Information Technology Lab - School of Information - University of Texas at Austin https://www.ischool.utexas.edu/technology/tutorials/start/pctomac/pctomac.pdf

 

Mac for Beginners - http://www.macforbeginners.com/page.php?id=155

 

 

CLS Registrations

A message from Taryn about Calgary Lab Service staff requesting Knowledge Resource Service (Calgary) registration.

 

Rachel and I gave a presentation to CLS staff last week about the services they have available to them via the KRS Web site. Calgary Lab Services is a wholly-owned subsidiary of Alberta Health Services. They provide lab testing within the city of Calgary. All staff are eligible for services from the KRS Web site.

 

CLS staff may be using a @cls.ab.ca email address, although they are encouraged to use their AHS email addresses.  Also, some staff may have adjunct status with the University of Calgary – these staff have been encouraged to obtain their UofC library card.

 

Rachel and I are repeating our presentation to site staff again next week, when you may see an influx of requests.

 

Please refer any questions to Taryn.

 

 

Thanks very much.

Mary

 

HSL Access Notes - October 17th

Hello everyone,

 

A few notes for the week….

 

SharePoint 2013 Session

Don’t miss the SharePoint 2013 session scheduled for all staff on Tuesday, October 21^st from 2:30 – 3:30!  We hope all can attend.

 

KRS Website Update

On October 10, 2014 Knowledge Resource Service migrated to a new version of their content management system (the “backend” of our website).

The url remains the same.

To search print collection select the Search Collections tab> Calgary Zone to connect to the catalogue

The new site includes:

·         single search box on all pages ** that searches KRS e-books and e-journals specifically**

·         browse databases by topic and type

·         Streamlined request forms

 

Some saved KRS homepage bookmarks may need to be refreshed.

 

Client Comment

It is always nice to know our clients appreciate the quality service provided by the HSL team!

Comment received this week….

            

“Thanks so much for your efforts on my and the collection’s behalf. I greatly appreciate the wonderful service provided by our library and its dedicated staff.”

 

Retired Clients and Privileges

We had an interesting question at the desk this week regarding the process and privileges for retired UC clients.  We have received the following information from Discovery Systems (Sirsi)

·         The Sirsi user profile RETIRED grants users the same privileges as the ACADEMIC and SUPPORT STAFF profiles. This includes term loans and access to electronic resources. That profile is assigned to all retired staff—either academic or non-academic.

 

·         Retired clients can log in to EZProxy with barcode/PIN, or log in with IT username and password

 

·         HR to defines who is “retired,”. The user record in sirsi is updated as soon as HR changes the Peoplesoft status to Retired.

 

·         Obtaining a new ‘retired’ card from the ID office is not necessary for library access, electronic access should be seamless.

 

·         Sirsi does not make any distinction for Emeritus academics.

 

New Mobile Phone Charger for Loan Available at Service Desk

The ChargeAll – Universal Cell Phone Charger has been catalogued and barcoded and can be signed out for (2 Hours - Library Use Only).

This should work with most phones.

 

Book Repairs

TerriLynne has offered to assist with book repairs.  Please contact TerriLynne regarding items that need repair, or sign out on the Medical Bindery card and leave on the shelf labelled for book repairs just below the Reserves.

Thanks TerriLynne!

 

HSL Laptops

We hope to clean up the files on Mac and Dell laptops.  If staff have any files that on the laptops that they do not want deleted, could you please flag for Chelsea before the end of next week?

Thanks.

 

MCCQE

The MCCQE exams will begin this coming week.  There is a computer set up in 1459 for a special accommodation.

 

1459 Teleconferencing Unit and Screen

A teleconferencing unit and screen have been added to room 1459.  They have been tested however full install will be planned in November after the MCCQE.

 

Thanks.

Happy Weekend to all.

Mary

HSL Access notes - September 26th

Hello,

 

A few notes for the end of the month…..

 

Welcome Back

 Please join us on Monday, September 29^th from 11:00 a.m. – 12:00 p.m. for coffee to welcome Julie Alati-It back!

 

Fall/ Thanksgiving Potluck

We hope to see everyone at our first potluck of the season on October 2^nd at Health Sciences Library from 12:00 pm – 2:00 pm.

Please bring a favorite dish to share.  These yummy events are not to be missed!

Thanks to all who have offered to assist with set up and clean up!

 

 

Guidelines for Providing Licensed Material to non-University of Calgary Clients

 

A reminder from Collections and Learning Services about what we can and cannot provide to clients who are not University of Calgary students, staff and faculty.

·         As with most requests at the desk it is always important to determine if the client is a current University of Calgary student, staff or faculty, an Alberta Health Services employee or a member of the public.  

·         Access to licensed resources does depend on their affiliation, though all members of the public are welcome to use online UC resources that don’t require authentication on site for private research and study. 

·         If a member of the public comes to the desk requesting an online article, we are able to assist them to find the resource online, but are not permitted to email it to them.

·         If an Alberta Health Services client comes to the desk requesting an online article licensed to UC , we are able to assist them to find the resource online, but are not permitted to email it to them.  We can also assist them by filling out the online article request form on the Knowledge Resource Service website.

 

*** Sorry the insert did not work - will send by email.

 

Reserves

ARES the new reserve processing software package has now been installed at the Health Sciences Library.  The software is available on Brian and TerriLynne’s workstations as well as at station #3.

Most reserve requests should now be submitted online for direct copyright clearance.

We do have a binder of personal reserve materials for HTST 493.38.  These articles have been copyright cleared and can be photocopied by students for study purposes.

 

AV Problems in Room 1455

We are experiencing problems with the cpu in room 1455.  This has been reported.  In the meantime, the screen can still be used with laptops.

 

Ergonomic adjustments at the service desk

We are making some ergonomic adjustments at the service desk.  This week the RFID pad was moved to the left to align more directly with the keyboard and monitor at station #1.

We are also trying the monitor arm at station #2.  It give you a sense of the flexibility available and this, as well as an arm for station #1, will be mounted directly on the desktop soon.

 

Student Road Map Brochures

A supply of ‘Student Road Map’ brochures have been added to the display at the end of the service counter by the back up printer.  The new brochures highlight IT service information for students and provide contact information.

 

Fridge Clean Out

The fridge was cleaned out last week – please claim any re-suable containers that may be yours that are on the counter by the toaster.

 

Have a great weekend.

Mary

 

 

 

 

Hello,

 

A few notes for the week….

 

Health Sciences Library Summer Hours

Effective July 1^st – August 31^st  Health Sciences Library will once again be closed weekends and statuatory holidays.

Signs have been posted in the library, on our webpage and on the flat panels.  ELAccess have been notified to adjust our door schedule.

Staff are asked,  especially during the next weekends, may wish to alert weekend  clients to the upcoming schedule change.

 

Computer Commons booking next week – 1460B

A group has booked 1460B for the entire week and has loaded special softare on the stations to be used throughout the week.  To accommodate this booking and safeguard the software load, the 1460B room will be locked each evening, and the routine computer ‘refresh’ has been suspended for the week.

 

Consult Office Client

Last week there was a public client in the consult office who requested help with  health related query.  At the end of the session the client provided the librarian with the Jehovah’s Witness pamphlet and mini-sermon.  The client was not aggressive or offensive, however we would like to flag for staff in case a pattern develops.  Thanks.  

 

Calgary Foothills Primary Care Network (PCN)

This Calgary Foothills Primary Care Network group is very interesting.  We have received a number of registration requests from this group recently, and it seems that these clients can fall into different categories.   As I understand it, this group is in partnership with Alberta Health Services, but employees may not necessarily be direct  Alberta Health Services employees.  Some employees may work for both Alberta Health Services and PCN.

 

Kathryn has advised as follows:

If the client is in the AHS directory then she is eligible. That is generally our overriding rule at this point. If they have AHS contact information, then we will register them for an account.

 

So, if we receive a registration request from a client with a PCN department, please check for their name in the AHS directory, and proceed as noted by Kathryn.    Health Sciences Library staff will need to ask a Knowledge Resource Service site staff member for assistance with the directory search.

 

 Flex-Time

There are flex policies and procedures online (http://www.ucalgary.ca/policies/files/policies/Flex-time%20Procedures.pdf and http://www.ucalgary.ca/policies/files/policies/Flex%20time%20Policy.pdf , however a couple of helpful points that are not mentioned in the procedures:

·         Flex-time cannot be earned if you are taking flex- time off that same day.  Flex is meant to be earned on top of a full 7 hour day.

·         Flex-time cannot be earned while on approved leave to attend sessions or courses.

 

SharePoint 2013 Pilot

SharePoint 2013 pilot meetings will begin again this week. 

Do all staff know the url for our SharePoint site?  It can be accessed off-site when needed.

https://spse.ucalgary.ca/sites/HSL/

 

Gate Software

Our new software for our security gate has been activated.  This will eventually provide an electronic count and report for our gate stats.  We will be continuing with the manual gate count for the time being, since there have been a few glitches in the system recently.

 

Screen in 1453

The wireless keyboard and mouse for 1453 is not currently operating since we are missing a bluetooth receiver.  We are hoping to have a replacement soon.

 

Lost and Found

We have cleared a number of items from our Lost and found that have been held for over 6 months:

·         USBs – scrubbed on public computer client use as needed.  These are in the drawer at the service counter below station #2

·         Small device (nokia phone, blackberrty) attachements:  taken to AV services

·         Dell power pack and Mac plug-in:  labeled and added to the Health Sciences Library electronics cabinet

·         Cheque:  $300.00 cheque made out to University of Calgary is currently being held in my office.

 

Frequently Called Numbers

The Frequently Called Numbers list has been updated in SharePoint and now includes the contact for the Mail Room/Distribution Services, 403-210-5499

 

Recognition Survey

Here’s your chance to contribute your ideas and comments to the university Recognition Committee.  Tom is encouraging all to …

Please take 10 minutes to complete the survey and share your experiences and preferences. At the end of the survey you can enter your name in a draw to win an iPad Air as a thank you for your time.

Your responses will remain anonymous and confidential. They will be compiled with other participants in an aggregated report that will be shared with the recognition committee.

  Click here:  http://www.ucalgary.ca/hr/node/2928 to get started.

 

Thanks.