HIN Mendeley Tutorials

Some web tutorials to get clients started using Mendeley:

1. Setting up an Account-http://www.screencast.com/t/mj3FbV4kEE
2. Creating Your Library-http://www.screencast.com/t/JFiGFxp99U
3. Get Full Text-http://www.screencast.com/t/LI1WFvmeAD
4. Organizing Your Library-http://www.screencast.com/t/bD2x3lEJUOx

HSL Access Notes - May 28th

Hello Everyone,

A few notes for the week....

HSL Weekend closure – July and August

As noted last week HSL will be closed on Saturday and Sundays through July and August.   This is reflected in our hours posted on the LCR website, and broader communication about this will be sent out to faculty and posted by mid-June.  Weekend staff may wish to mention this to clients who regularly use the library on Saturdays and Sundays.

If there are any client questions or concerns please refer to myself or Susan.

Consult Office Coverage - Update

• Thanks Lourdes for distributing the June desk and consult office schedule.  There are quite a few changes with summer schedules and vacation coverage, please review and please report any concerns or questions about the schedule to Lourdes or your manager.
• The consult office will not be staffed full days from June 1st - June 15th.  During this time Lourdes will monitor the IM chat and hslibr email.  During the week of June 4 - 8, while Lourdes is away, HIN staff will monitor the IM chat and the HSL librarians will monitor the hslibr email.  Beginning June 18th the full day consult shifts will resume.
• If you are taking information from a client to pass along to a librarian, please include as much detail as possible.  There will soon be an HSL referral form that will help with this.
• Please take note of the  changes in the weekly desk/consult schedules.  If the office is not staffed, service staff may check to see if any of the  librarians are available for reference questions, or may refer clients to the librarians using their business cards at the desk.  

HIN

A reminder about our HIN service model...

The HSL full service model for assisting HIN clients involves more staff facilitated service.  That is, when responding to  HIN clients at the desk or by phone, we do not refer them to online services, but collect information and complete the transaction on their behalf.
With the HIN full service model

• Our main responsibility at the desk is to respond to their request fully and completely at the first point of contact, regardless of home library or location of item involved.
• This will often involve more staff facilitation of the request.  The client should not be required to take any further steps (eg. send email or complete online form).  Staff should be able to complete the transaction on behalf of the client.
• We have found the requests forms very helpful in responding to client requests directly at the desk.  Copies of forms are in the circulation file cabinet, or can be printed from the HINC website.
• Some examples this week included placing an ILL request for an HIN client who needed a print copy of a book that U of C only has in online format.  Printed request form filled out at desk with client and passed along to DDS staff.
• Paperwork 'scanned to email' for HIN client.

Please let me know if you have any questions about our service guidelines or any specific service transactions, or suggestions for other processes that would support the full service model.

Doucette Collection and Holds

The Doucette collection does not support on-shelf holds.  If a client would like a Doucette item transferred to another UofC pick up location, they would need to request this through staff.  For example HSL/HIN clients could request through hslcirc or hsldoc emails.  The items would be brought in from main campus and then signed out to the client.  The Doucette sign outs may require an override.

Access to 1461 – 1464 Rooms

Work on the doors continues,  preventing  shared  access to the 1461-64 rooms for now.  Until further notice access to these rooms will be via the theatre 4 hallway only.

History of Medicine

There is a research summer student working in the HSL History of Medicine room.  She has approval to use the room through the summer months.  Her name is Nicole.  When she requests access to the room, please do not give out the key.  Staff are asked to accompany her to the room and open the door for her.  It is best to keep the lockset in the locked position and to return the key to the key box.  Thanks.

Main Doors - Important

We have had some recurring problems with the front doors latching.  This means that if a door is opened after hours, and is just left to swing close, it may not lock properly.  Closing staff and all staff entering or leaving the library by the front door outside of regular open hours are asked to please double check that the doors are locked as a regular practice.  Thanks. 

Book Return

Have you noticed our new book return sign and book slide in our service desk?  It seems to be working very well.

Moneris - Spam

A number of staff have received an email for Moneris, the company that supplies our transelect equipment for credit and debit transactions.  The email asks staff to link to another page.   I have followed up with main campus and have been advised that the link should not be opened.  Please delete this email.

Clock

The slow clock on the wall across from Janine's desk has been reported.

Service Desk Phones

Both phones at the service desk now have the number 220-6855, though they are separate lines.  If someone is on one of the phones, the other line can still be used for incoming and outgoing calls.  Any reference to 220-6857 should be removed from documentation.

Supplies

We will be sending out a supply order next week.  Please have requests in by Friday.  If staff at HSL notice any supplies that are low, please let me know.

Mary

Please let me know if you have any questions, concerns or suggestions.

Hope you have a great week.

Mary

HIN Videos Updated

The following HIN videos have been updated and uploaded to our YouTube Channel (hinyyc). These replace the ones recorded in 2008 (with the older yellow template).

• HIN An Introduction: http://youtu.be/i9G5KxuMZ70


• HIN How to Register for a Library Account: http://youtu.be/ZvDe1UaMgNQ


• HIN How to Renew Your Books Online: http://youtu.be/OgMJ0TLOiTE

YouTube Description: The Health Information Network provides library and information services to AHS Calgary Zone and AHS Cancer Care (south) staff, and to patients and their families. Visit us at http://hinc.ucalgary.ca/.

HSL Access Notes - December 5th

Hello Everyone,

A few notes to begin a wintry week....

Welcome
A warm welcome to Mary McConnell who has joined HSL/HIN as the Manager of the Health Information Network during Renee's leave!

Congratulations
Congratulations to Grace on her plans leading to retirement following many years of valuable service at UofC!
Grace's new schedule at HSL, effective January 1st, 2012, will be:
Mondays: 8:00 a.m. – 4:00 p.m.
Tuesdays: 8:00 a.m. – 4:00 p.m.
Wednesdays: 8:00 a.m. – 11:30 a.m.

DDS Staff and Stats
DDS borrowing and lending request statistics hit new highs in November with 605 lending requests and 1024 borrowing requests. Congratulations to the DDS team for your continued success in providing such valuable and timely service for our clients, and all your support at the desk. Thanks Lorraine, Kathy and Lourdes.

HIN Brochures
We have placed some HIN bookmarks, the "Smart Surfing", and the Patient and Patient Family HIN handouts on the shelving unit by the Consumer Health Collection.

RFID
Please see attached some training documentation for RFID processes at the desk. We can certainly provide demonstrations or practice sessions for interested staff when convenient. Please let me know if you have any questions.

RFID Inventory Project
We will be starting our first complete inventory and shelf reading of the monograph collection using the new RFID technology.
We will be using a hand held scanner that quickly reads the tags in items as you move it along a shelf. The scanner cross references the scan with the shelf list and identifies items that are not on the shelf list, and even items that ar eout of order on the shelf.
In using the scanner on the Reference collection we found, for example, a few wayward MacKimmie items, a few items listed as withdrawn, a History of Medicine collection item, and one RFID tag that needed to be re-programmed.
The information regarding the scanned items will be stored and saved each day and at the end of the project David Brown and Discovery Systems will be able to generate a report listing missing or problem items.
Most of the scanning will be done during evenings and weekends, however all interested staff are welcome to try out this new technology. There will be a demonstration at some point during our Potluck this week.

HSL Door and Gate
While we have had many positive comments about the look of the new doors, we are still trying to fine tune the integrated operation of gate/door/alarming/locking. The electronic locking at opening and closing is working well though the timing that is set to an atomic clock, and may be a minute or two different than our clocks. Please let me know if the timing appears to be significantly 'off'.
We have requested that the high-pitched single tone door alarm be muted, since we feel the gate alarm along with the door locking should be sufficient to alert staff and less disruptive to clients.
We have submitted an additional request to adjust the closure of the west entry door (closest to the book return), to ensure proper latching and eliminate the banging.
Staff at the desk are asked to be alert to any alarm situations, and to push the red lock reset button promptly if the doors go into a locked situation. The audible alarms cannot be turned off, but will stop after about 15 seconds.

Communications
Are you keeping up to date with the HSL/HIN Keeping Current Blog? Remember you can read the weekly Notes in the blog as well as by email.
The second edition of the HIN newsletter will be distributed this week - watch for details!

Computer Commons
The computer rooms, 1460A & B will now be referred to as our Computer Commons rather than the Computer classrooms, to ensure there is no confusion about the use of the rooms as classroom space. We will be updating our webpage information about the rooms.

Reno
Signage is being designed for the entry of the Library, a welcome in the desk area, for the book return and the Network Printer area.

Statistics
Staff are asked to continue to record reference, directional and technical question in Refstats a the desk.

HSL/HIN/HKN Holiday Potluck
From the Social Committee…..
Join us for our HIN/HKN/HSL Holiday Potluck

Thursday, December 8, 2011
12:00 - 1:30 pm
HSL Staff Lounge
Please bring an appetizer or main course or dessert to share with everyone
Please let me know if you have any questions, concerns or suggestions.
Thanks.
Mary

HSL Access Notes - October 28th

Some final notes for the end of October.

Timesheets

Please remember that October 16th - 31st timesheets should be submitted as early as possible, and by the latest by 4:00 p.m. on Monday, October 31st.

Fall Back

We will be returning to standard time early next Sunday morning, November 6th. Please remember to turn you watches or alarm clocks back by one hour . The clocks in HSL should adjust automatically on Sunday, however if not, please do not adjust manually. They will be adjusted by facility staff following that weekend.

Remembrance Day Hours

Remembrance Day, November 11th, is a statutory holiday for regular staff.

HSL will be open holiday hours from 10:00 a.m. - 6:00 p.m.

New Holds

As announced by Rob this week...

On November 8th, we are implementing a major change to placing holds for library books in Sirsi. As of November 8, our users will be able to choose a library branch for picking up their holds. Up until now, a hold on a library book needed to be picked up at the owning library branch.

Please read the attachment to Rob's email for more details. I have demonstrated the new processes, both from the client and staff end, to some HSL/HIN staff at the desk in the Sirsi test system. Please let me know if you would like a demonstration or if you have any questions.

Copy Card Cost Increase

Effective Friday, October 28th, the charge for purchasing a General Public Copy Card has increased by an additional $5.00. The cost of the card itself is now $10.00, up from $5.00, and at the time of purchase the minimum card add-on is $5.00, for a total of $15.00. The increase has been programmed into our POS.

Room 1458

We have had some concerns about the sound travelling from the glass walled group study room, 1458, just south of the public computers, due to the openess above the ceiling. It will have insulation added above the ceiling to reduce the noise this coming week.

Door

We are getting very close to completion of programming of the new font entry. Once the gate and door are complete, the construction doors and walls will come down and....

The two doors will open outwards, and will allow two-way traffic, as will the gate(no specified in and out).

There will be an automatic access button for the doors.

The doors will operate by card access only after hours. The locking mechanism on the doors will be controlled electronically to open and lock according to our hours of operation.

The doors are programmed to lock for several seconds if the gate alarm sounds (we should not get the many 'false alarms that we now do).

the door re-set button is beside station 2 at the service desk.

***Please Note: Staff cards will be used for access, however staff with older cards will need to go to main campus for an updated card.

History of Medicine Room and Collections

It has been confirmed that the danger of flooding from the HSC roof work has passed, so the plastic has been removed from the History of Medicine Room. It really does look lovely without the plastic! We even had clients stop and admire while we were working to remove the plastic. It is a no food and drink zone to protect the valuable resources.

Susan has developed guidelines for use of the room and resources that will be distributed soon.

In summary:

• There is generally no public access to the HOM room.
• The HOM Interest group led by Dr. Stanisch does have meetings in the room, any other access would be by approval only.
• All requests are facilitated by staff.
• University or community clients, (ID is necessary), may request that items from the HOM room be retrieved.
• One book at a time from the new Mackie collection or multiple books at a time from our other HOM collections.
• Items should be signed out to the client either in Sirsi or on a manual sign out slip.
• Items will be used at the service desk, in the open area beside the back up printer.
• There is a new book cradle for using with these books and a book weight that can be used to help keep the book open at the required page. These are now on the shelves by the Compulsory Education materials.
• Mackie collection does not circulate outside of the library.
• Some items from the remaining collections may circulate on a limited basis, with approval.

More details to follow.

HIN Handouts for new HIN Clients

When registering new HIN clients, please offer them a HIN bookmark and new registrant handout. These are kept in the brochure stand on the cabinet behind the service counter. The half-page handouts are printed on goldenrod paper. There is one for AHS staff and a new one for patient and patient family members.

Alumni Cards

A reminder that if you are issuing a card to a UofC Alumni, please use the white Complimentary Community Reader cards. While library services are under review for Alumni, there is no charge for this card for Alumni clients. This card will not give them access to the copiers or printers, however they can use the back up printer or purchase a General Public Print card if required. They also have the option of accessing a UofC photo ID Alumni card, but these are only available from the Campus Security ID Office on Main Campus.

Registration for HIN clients and Sirsi Environment

The change to the information in the 'Environment' field in Sirsi does not affect registration procedures for AHS clients, as I reported earlier. When we register a new user with the CHR-Staff or TBCC-Staff profile, we continue to select or enter PUBLIC in the User Access field (on the Sirsi Access Options Screen), while the Environment automatically loads with the new, appropriate PUBLICHIN entry. Sorry for any confusion.

Display

There has been a display of Breast Cancer Awareness Month resources on top of the shelves where the Consumer Health Collection is kept. Has anyone received any comments from clients?

Title of Interest

A book that we had received several requests for earlier this fall, about the medical mini interview, has arrived at HSL.

Medical school multiple mini interview: secrets for success W19 .W39 2009

RFID

Congratulations and many thanks to all who worked on the RFID project. All of the HSL monographs are now 'tagged'. There may just be the occasional book at checkin that requires tagging, so we will continue checking for these. This is perfect timing for moving to the RFID circulation process when our new door/gate is complete.

Carrels

Power in a number of the carrels seems to have been out this past week. It has been reported and we are following up.

PA Microphone

Our PA system has been up and running for a few weeks now. It is used regularly to alert clients to closing.

Book Return Bin

Please ensure that the book return bin at the front service desk is always pushed in completely. A few books were found this week that had accidentally slipped behind the bin.

Please let me know if there are any comments, concerns or suggestions.

Mary