HSL Access notes - September 26th

Hello,

 

A few notes for the end of the month…..

 

Welcome Back

 Please join us on Monday, September 29^th from 11:00 a.m. – 12:00 p.m. for coffee to welcome Julie Alati-It back!

 

Fall/ Thanksgiving Potluck

We hope to see everyone at our first potluck of the season on October 2^nd at Health Sciences Library from 12:00 pm – 2:00 pm.

Please bring a favorite dish to share.  These yummy events are not to be missed!

Thanks to all who have offered to assist with set up and clean up!

 

 

Guidelines for Providing Licensed Material to non-University of Calgary Clients

 

A reminder from Collections and Learning Services about what we can and cannot provide to clients who are not University of Calgary students, staff and faculty.

·         As with most requests at the desk it is always important to determine if the client is a current University of Calgary student, staff or faculty, an Alberta Health Services employee or a member of the public.  

·         Access to licensed resources does depend on their affiliation, though all members of the public are welcome to use online UC resources that don’t require authentication on site for private research and study. 

·         If a member of the public comes to the desk requesting an online article, we are able to assist them to find the resource online, but are not permitted to email it to them.

·         If an Alberta Health Services client comes to the desk requesting an online article licensed to UC , we are able to assist them to find the resource online, but are not permitted to email it to them.  We can also assist them by filling out the online article request form on the Knowledge Resource Service website.

 

*** Sorry the insert did not work - will send by email.

 

Reserves

ARES the new reserve processing software package has now been installed at the Health Sciences Library.  The software is available on Brian and TerriLynne’s workstations as well as at station #3.

Most reserve requests should now be submitted online for direct copyright clearance.

We do have a binder of personal reserve materials for HTST 493.38.  These articles have been copyright cleared and can be photocopied by students for study purposes.

 

AV Problems in Room 1455

We are experiencing problems with the cpu in room 1455.  This has been reported.  In the meantime, the screen can still be used with laptops.

 

Ergonomic adjustments at the service desk

We are making some ergonomic adjustments at the service desk.  This week the RFID pad was moved to the left to align more directly with the keyboard and monitor at station #1.

We are also trying the monitor arm at station #2.  It give you a sense of the flexibility available and this, as well as an arm for station #1, will be mounted directly on the desktop soon.

 

Student Road Map Brochures

A supply of ‘Student Road Map’ brochures have been added to the display at the end of the service counter by the back up printer.  The new brochures highlight IT service information for students and provide contact information.

 

Fridge Clean Out

The fridge was cleaned out last week – please claim any re-suable containers that may be yours that are on the counter by the toaster.

 

Have a great weekend.

Mary

 

 

 

 

HSL Access notes - September 19th

Hello Everyone,

 

Just a few notes this week….

 

Office 2013

We are almost completely migrated to Office 2013 at Health Sciences Library.  Station #3 at the service counter was migrated late Friday afternoon.  Staff logging into that station for the first time next week may see Office 2013 going through a few quick updates on the desktop. Lync will be active on the station.

 

 

Clients with printing refund/reimbursement requests

There is now an online form for clients to request a print/copy refund through the Unicard Office at:  https://www.ucalgary.ca/unicard/my-account/refund-request-form

This may be needed if a client feels they have been charged incorrectly for a print job.

This allows the client to complete the form and be in direct contact with the Unicard Office.  This online form and process will replace the print form that Health Sciences Library staff used to complete on behalf of the client.  The online form streamlines the process and removes our staff from the middle of the transaction.  Staff can assist clients to complete the online form at the desk instead of completing the print form.

 

IM Chat

The instructions for logging into the new IM Chat service have been updated in the Reference binder kept at the service desk.

 

Flat Panel/ Websliders

Brian, Chelsea and Lourdes, the Flat panel / websliders team have developed a schedule for the term to promote Health Sciences Library services, resources, news and spaces for the term.  Slides will rotate on a weekly basis.

If staff have any ideas for slide content, they would love to hear from you!  The schedule will be posted in SharePoint next week.

 

Mackie Unpacking

Thanks to all you assisted with the unpacking of over 60 boxes of special resources belonging to the Mackie collection.  Most of these materials will be housed in the Health Sciences Library History of Medicine room with some more fragile items being sent to Special Collections.

 

 

HSL Access Notes - September 12th

Hello,

 

A few notes for the week……

 

Staff Contact List Updated

Welcome to HSL, Nicole!
Nicole can be reached at 220-8099 and by email at: nicole.talsma@ucalgary.ca

Term Loans

Clients with term loans checked out are now able to renew.  These books have a current due date of September 15^th , and clients will be receiving another reminder to renew or return items.  As long as there are no holds on the items they will renew for another term with a due date of January 15, 2015. 

 

Term Loans and Medical Graduate Records (PGME)

We have had some problems this year with Medical Graduate records updating properly in the library system, and systems administrators are investigating.  In the meantime, please continue to flag clients with privilege or access issues for me  –  I am pleased to follow up with the client and these examples are helpful in learning more about common system issues.

Most PGME who have not updated properly will show with an expiry of Sept. 30^th, 2014 rather than January 31, 2015.  If they are trying to renew their term loans these will only renew to the end of their privilege, for example, Sept. 30^th.  Staff can extend client privilege manually for PGME (medical residents who are still active in the program) to January 31, 2015, as a temporary measure while we investigate – but if this is done, please also add a note to the extended info field in Sirsi and also flag the client name and User ID for me – I am keeping a file of these clients.  If residents are caught in this situation, once the privilege is extended, items can then be renewed with a proper term due date.

Thanks.

 

Thesis Formatting

I am a bit delayed in sharing this information from the staff Thesis Formatting session that Chelsea provided a few weeks ago.   As Chelsea pointed out, one key resources for clients with thesis formatting questions that come to the desk include Leslie Potter’s libguide,   http://libguides.ucalgary.ca/thesisformatting

The graduate website also has thesis  information and the templates: http://grad.ucalgary.ca/current/thesis/resources

Chelsea has created a print handout that can be given to clients.  These are filed in the cabinet behind the service desk

 

Office 2013

Please let me know if you have any install issues with Office 2013.  Please share tips and tricks as we start to use the programs.  Staff are asked to activate the Lync program that will connect us on ‘chat’ .  Lync also offer screen sharing and meeting options.

 

Updated IM chat webclient

Bookmark url:  https://us.libraryh3lp.com/webclient/#/client

Logins and passwords remain the same

 

New Moneris Terminal

We have a new Moneris terminal installed at the front desk for credit and debit payments.  It is more streamlined, with a brighter display and updated buttons.  It operates much the same as the previous terminal, and has very clear prompts for transactions. 

As in the past, staff start by entering the amount of the transaction.

 One new feature is the ‘Tap’ option for cards.  So clients, have the option to swipe, insert or tap card.  Cards need to be activated for this function and often there is a transaction limit associated with this function.

The paper rolls for the terminal are a bit smaller and the supply is in the cabinet behind the service desk.

The blue ‘admin’ button that we were used to on the previous model is now replaced with the # button.

 

Coming Soon

Audio –Digest titles in MP3  (online) format.

Doing Right  2014 edition – the popular medical ethics title.

 

SPSS

Our SPSS license has now been updated on all the workstations in the Commons.

 

HSL Access Notes - september 5th

Hello everyone,

 

More than a few notes for the beginning of new term…….

 

Weekend Hours Resume

We are back with weekend hours beginning tomorrow, September 6^th.

 

Saturdays:  10:00 AM – 6:00 PM

Sundays:  12:00 Noon – 8:00 PM

 

Many thanks to Brian, Leslie and our student assistants for covering our weekend and evening hours.

 

Instruction

The new fall instruction sessions are confirmed and promotional materials have been distributed.

Clients can register for classes  and find everything they need to know about the classes in one spot on the library workshop calendar at:  http://library.ucalgary.ca/workshops.

Or from LCR homepage go to Services> Library workshops.  From HSL homepage go to Research>Workshops, or simply click on the workshop webslider to link directly to the calendar.

All HSL workshops show with a bright green background.

 

Continuing Medical Education (CME)  Clients

Unlike clients registered in the regular Continuing Education programs, clients with Continuing Medical Education (CME)  do not use the same registration system, so we have often had issues with this group of users and remote access to online library resources.  Discussions are underway for longer term solutions, however for the time being CME and LCR and IT have come up with a limited workaround.  These clients have been issued a login by CME and an arbitrary password.

This has nothing to do with the department of Continuing Education’s systems.

 

CME is communicating the login information to their students.

 

This login and password will ONLY give them access to e-resources through EZProxy. It will NOT give them a library card, or Sirsi access, or access to authenticated workstations, or Relais, or Workroom booking, or any other authenticated library service.  That is all we can do with the limited workaround that has been provided to us.

 

Any inquiries form CME students about online access issues to library resources should be referred back to the CME office.

Contact us at 403.220.7240, email: cme@ucalgary.ca

ASK ME – September UC  Initiative

All have received the LCR emails about the ASK ME initiative.

The service desks at the TFDL are participating in this initiative, and HSL staff are encouraged to participate as well.

HSL does have buttons, poster and the new student FAQ document at the service desk ready to go for the month of September.

While the program is geared more specifically to main campus, we encourage staff to wear a button for the month of September to support new students and to promote Health Sciences Library.

 

Phone calls from Publishers

We at times receive calls from publishers at the desk asking for contacts regarding collections.  Staff are asked in these cases to take the contact information from the caller and indicate that it will be forwarded to the appropriate librarian (Collections Coordinator).  Please do not forward the calls directly to the librarians of give out the librarian contact information to publishers.

Thanks.

 

Network Printer

A message from IT regarding an update to the Network Printer server….

Essentially, starting tomorrow, anytime someone submits a print job using the print.ucalgary.ca website it will now be running through its own separate server that will then connect to our main print server. This change was made because the single print server would sometimes have problems during peak usage times, and cause long waits or lost print jobs. Users will notice no change, and neither should you, but I wanted to make sure that everyone was aware in case anything goes wrong.

The new server should help us handle high print loads extremely well, but if problems do arise staff can report to Lourdes for follow up or online to IT at:   https://www.ucalgary.ca/itlabs/print_problem

 

Phone Charging Service

We have received requests about providing phone charging options for students in Health Sciences Library.  TFDL is already providing this service at a phone charging station and will be circulating phone charging cables soon.   Health Sciences Library is purchasing a universal mobile phone charger cable set that will circulate to clients.   We should have it available by the end of the month.

More Mackie Collection

It is hard to miss the staff table covered in bins and boxes! These contain mixed materials that are all catalogued and part of the Mackie collection. There are 17 grey bins as well as 47 boxes of materials that will be unpacked over the next week.

Ergonomics

There is a set of ergonomic guidelines posted on the staff bulletin board.  This includes  proper workstation set up and some workplace stretching exercises.

Find more stretches and information online at: https://www.ucalgary.ca/safety/programs/ergonomics

We are also working to make a few ergonomic adjustments at the service desk.  This will include adjustable monitors and keyboard trays at station #1 and #2 , and slight movement of the RFID pad, and the option for phone headsets. 

 

The Working Mind

I attended an interesting staff session in August on mental wellness in the workplace. The presentation used resources from the Mental Health Commission of Canada aimed at helping employers and employees reduce stigma and promote mental health in workplace settings.

Mental Health Continuum Model

The program focused on  the Mental Health Continuum Model. This model categorizes symptoms of good to poor mental health under a four colour continuum: green (healthy), yellow (reacting), orange (injured), and red (ill).

The continuum removes labels and allows conversations about mental health in a more neutral way.  There is a pocket size copy of the model that outlines symptoms and actions thoughout the continuum, as well as suggestions for coping strategies and sources for help posted on our staff bulletin board.

 

Sources of staff support include:

Staff Wellness :  http://www.ucalgary.ca/staffwellness/ 

and

LifeWorks program for employees:  24/7 confidential services.  Phone:  1-877-207-8833  or www.LifeWorks.com  (userID: UofC, password: EFAP)

 

Evacuations

The new  Fire Consultant with Emergency Services visited Health Sciences Library last week and was glad to see the number and layout of emergency exits at Health Sciences Library.

There is helpful information on the Emergency Management webpage and there are emergency instructions listed by building.  The list for HSC is posted on our public bulletin board.

http://www.ucalgary.ca/emergencyplan/system/files/EmergencyInstructions-HealthScienceCentre.pdf

 

Question of the week:  How many fire extinguishers does Health Sciences Library have  (extra points for also knowing locations!)?