HSL Access Notes - October 14th

Hello,

 

Thank You and Best Wishes to Leslie!

Leslie will be transferring to her new Monday – Friday, part-time position in TFDL effective today!  Leslie’s pleasant and thoughtful service to our clients on Sundays, Mondays and Fridays over much of the past six years has been noted by clients and very much appreciated.  As well, her contributions have helped with the successful completion of countless projects.  Thank you Leslie! 

Leslie, your friendly conversations, not to mention outstanding hiking tips and photos will be missed by all!  Very best wishes.

 

Health Sciences Library News Blog

The Health Sciences Library news blog has been closed.  This had been used to post news and items of interest on our Health Sciences Library website, however this has been replaced with our websliders on our website and flat panel displays in the library.  Many thanks to Chelsea, Brian and Lourdes for the fresh content on the sliders and panels each week highlighting our resources, services and spaces!

 

Instruction

The Thesis Formatting instruction session originally scheduled for Thursday, October 16^th has been cancelled.  Clients asking about this session may be referred to Chelsea for further follow up, or may wish to register for the November 13^th session.

 

Flu Clinics

Don’t miss your opportunity for your free flu immunization in the HRIC atrium on Oct. 29^th and 30^th, from 9:00 AM – 3:00 PM

Remember to wear clothing that allows for upper arm accessJ

 

Sony monitor and Teleconference Unit

We have received a set of equipment that will be set up on an ongoing basis for staff use in room 1459.  More details to follow.

United Way

The UC United Way campaign was officially launched on campus on October 1, 2014. The UC goal for this year’s campaign is to raise $425,000 with a tandem goal of raising the rate of participation. John Wright will lead LCR’s participation this year. Several activities are planned and TFDL will hold a book sale again this year. 

 

Consumer Health Clients

Taryn has provided the following update regarding a reduction in the number of items a client using a Complimentary Community Reader card with a Workflows profile of ‘patient’:

 

Borrowers with complementary community reader cards may sign out no more than 10 items from the Consumer Health collection only, and are encouraged to return those they no longer need.

 

Any clients who have concerns or questions about the new guidelines may be referred to Taryn.  I have updated the Client Chart in SharePoint.

Our ideal, and a good recommendation for these clients borrowing consumer health materials, is to “take out what they can read in 2-3 weeks, then come back and borrow more”.  Thanks for the helpful and practical wording Brandie!

 

Monitor Arms

Our new monitor arms have been installed at the services desk for stations #1 & #2.  They are very adjustable and staff are encouraged to move them as needed to provide the best ergonomic fit.  The ‘joints’ can be adjusted as well, so please let me know if there is any concern about the ease with which they move.  The hex key for adjusting the joints is currently in the tool tray in the cabinet behind the service desk.

 

1455

The AV problems with the screen in study room 1455 have been resolved by ITS.  The screen will now work once again with the wireless mouse and keyboard, as well as laptops.

 

MCCQE

The Medical Council of Canada exams (MCCQE) and Family Medicine exams are scheduled in our Computer Commons from October 23 rd – 29^th.  This session they will also be using our 1459 and 1453 study rooms for special accommodation on some days.  During this time the Commons will be booked during daytime hours, but will be available to all during evenings and the weekend.

 

Open Access Week

International Open Access Week this year is scheduled for October 20-24, 2014. An event, featuring a panel of speakers, is scheduled in the Gallery Hall on Friday, October 24^th between 11:00 a.m. – 2:00 p.m.  More information about this event will be made available soon.

Find out more about Open Access at UC at:  http://www.ucalgary.ca/scholarlycommunication/openaccess

 

 

Mary

HSL Access notes - September 26th

Hello,

 

A few notes for the end of the month…..

 

Welcome Back

 Please join us on Monday, September 29^th from 11:00 a.m. – 12:00 p.m. for coffee to welcome Julie Alati-It back!

 

Fall/ Thanksgiving Potluck

We hope to see everyone at our first potluck of the season on October 2^nd at Health Sciences Library from 12:00 pm – 2:00 pm.

Please bring a favorite dish to share.  These yummy events are not to be missed!

Thanks to all who have offered to assist with set up and clean up!

 

 

Guidelines for Providing Licensed Material to non-University of Calgary Clients

 

A reminder from Collections and Learning Services about what we can and cannot provide to clients who are not University of Calgary students, staff and faculty.

·         As with most requests at the desk it is always important to determine if the client is a current University of Calgary student, staff or faculty, an Alberta Health Services employee or a member of the public.  

·         Access to licensed resources does depend on their affiliation, though all members of the public are welcome to use online UC resources that don’t require authentication on site for private research and study. 

·         If a member of the public comes to the desk requesting an online article, we are able to assist them to find the resource online, but are not permitted to email it to them.

·         If an Alberta Health Services client comes to the desk requesting an online article licensed to UC , we are able to assist them to find the resource online, but are not permitted to email it to them.  We can also assist them by filling out the online article request form on the Knowledge Resource Service website.

 

*** Sorry the insert did not work - will send by email.

 

Reserves

ARES the new reserve processing software package has now been installed at the Health Sciences Library.  The software is available on Brian and TerriLynne’s workstations as well as at station #3.

Most reserve requests should now be submitted online for direct copyright clearance.

We do have a binder of personal reserve materials for HTST 493.38.  These articles have been copyright cleared and can be photocopied by students for study purposes.

 

AV Problems in Room 1455

We are experiencing problems with the cpu in room 1455.  This has been reported.  In the meantime, the screen can still be used with laptops.

 

Ergonomic adjustments at the service desk

We are making some ergonomic adjustments at the service desk.  This week the RFID pad was moved to the left to align more directly with the keyboard and monitor at station #1.

We are also trying the monitor arm at station #2.  It give you a sense of the flexibility available and this, as well as an arm for station #1, will be mounted directly on the desktop soon.

 

Student Road Map Brochures

A supply of ‘Student Road Map’ brochures have been added to the display at the end of the service counter by the back up printer.  The new brochures highlight IT service information for students and provide contact information.

 

Fridge Clean Out

The fridge was cleaned out last week – please claim any re-suable containers that may be yours that are on the counter by the toaster.

 

Have a great weekend.

Mary

 

 

 

 

HSL Access Notes - september 5th

Hello everyone,

 

More than a few notes for the beginning of new term…….

 

Weekend Hours Resume

We are back with weekend hours beginning tomorrow, September 6^th.

 

Saturdays:  10:00 AM – 6:00 PM

Sundays:  12:00 Noon – 8:00 PM

 

Many thanks to Brian, Leslie and our student assistants for covering our weekend and evening hours.

 

Instruction

The new fall instruction sessions are confirmed and promotional materials have been distributed.

Clients can register for classes  and find everything they need to know about the classes in one spot on the library workshop calendar at:  http://library.ucalgary.ca/workshops.

Or from LCR homepage go to Services> Library workshops.  From HSL homepage go to Research>Workshops, or simply click on the workshop webslider to link directly to the calendar.

All HSL workshops show with a bright green background.

 

Continuing Medical Education (CME)  Clients

Unlike clients registered in the regular Continuing Education programs, clients with Continuing Medical Education (CME)  do not use the same registration system, so we have often had issues with this group of users and remote access to online library resources.  Discussions are underway for longer term solutions, however for the time being CME and LCR and IT have come up with a limited workaround.  These clients have been issued a login by CME and an arbitrary password.

This has nothing to do with the department of Continuing Education’s systems.

 

CME is communicating the login information to their students.

 

This login and password will ONLY give them access to e-resources through EZProxy. It will NOT give them a library card, or Sirsi access, or access to authenticated workstations, or Relais, or Workroom booking, or any other authenticated library service.  That is all we can do with the limited workaround that has been provided to us.

 

Any inquiries form CME students about online access issues to library resources should be referred back to the CME office.

Contact us at 403.220.7240, email: cme@ucalgary.ca

ASK ME – September UC  Initiative

All have received the LCR emails about the ASK ME initiative.

The service desks at the TFDL are participating in this initiative, and HSL staff are encouraged to participate as well.

HSL does have buttons, poster and the new student FAQ document at the service desk ready to go for the month of September.

While the program is geared more specifically to main campus, we encourage staff to wear a button for the month of September to support new students and to promote Health Sciences Library.

 

Phone calls from Publishers

We at times receive calls from publishers at the desk asking for contacts regarding collections.  Staff are asked in these cases to take the contact information from the caller and indicate that it will be forwarded to the appropriate librarian (Collections Coordinator).  Please do not forward the calls directly to the librarians of give out the librarian contact information to publishers.

Thanks.

 

Network Printer

A message from IT regarding an update to the Network Printer server….

Essentially, starting tomorrow, anytime someone submits a print job using the print.ucalgary.ca website it will now be running through its own separate server that will then connect to our main print server. This change was made because the single print server would sometimes have problems during peak usage times, and cause long waits or lost print jobs. Users will notice no change, and neither should you, but I wanted to make sure that everyone was aware in case anything goes wrong.

The new server should help us handle high print loads extremely well, but if problems do arise staff can report to Lourdes for follow up or online to IT at:   https://www.ucalgary.ca/itlabs/print_problem

 

Phone Charging Service

We have received requests about providing phone charging options for students in Health Sciences Library.  TFDL is already providing this service at a phone charging station and will be circulating phone charging cables soon.   Health Sciences Library is purchasing a universal mobile phone charger cable set that will circulate to clients.   We should have it available by the end of the month.

More Mackie Collection

It is hard to miss the staff table covered in bins and boxes! These contain mixed materials that are all catalogued and part of the Mackie collection. There are 17 grey bins as well as 47 boxes of materials that will be unpacked over the next week.

Ergonomics

There is a set of ergonomic guidelines posted on the staff bulletin board.  This includes  proper workstation set up and some workplace stretching exercises.

Find more stretches and information online at: https://www.ucalgary.ca/safety/programs/ergonomics

We are also working to make a few ergonomic adjustments at the service desk.  This will include adjustable monitors and keyboard trays at station #1 and #2 , and slight movement of the RFID pad, and the option for phone headsets. 

 

The Working Mind

I attended an interesting staff session in August on mental wellness in the workplace. The presentation used resources from the Mental Health Commission of Canada aimed at helping employers and employees reduce stigma and promote mental health in workplace settings.

Mental Health Continuum Model

The program focused on  the Mental Health Continuum Model. This model categorizes symptoms of good to poor mental health under a four colour continuum: green (healthy), yellow (reacting), orange (injured), and red (ill).

The continuum removes labels and allows conversations about mental health in a more neutral way.  There is a pocket size copy of the model that outlines symptoms and actions thoughout the continuum, as well as suggestions for coping strategies and sources for help posted on our staff bulletin board.

 

Sources of staff support include:

Staff Wellness :  http://www.ucalgary.ca/staffwellness/ 

and

LifeWorks program for employees:  24/7 confidential services.  Phone:  1-877-207-8833  or www.LifeWorks.com  (userID: UofC, password: EFAP)

 

Evacuations

The new  Fire Consultant with Emergency Services visited Health Sciences Library last week and was glad to see the number and layout of emergency exits at Health Sciences Library.

There is helpful information on the Emergency Management webpage and there are emergency instructions listed by building.  The list for HSC is posted on our public bulletin board.

http://www.ucalgary.ca/emergencyplan/system/files/EmergencyInstructions-HealthScienceCentre.pdf

 

Question of the week:  How many fire extinguishers does Health Sciences Library have  (extra points for also knowing locations!)?

HSL Access notes - August 8th

Hello,

 

 

Away

I will be away next week, August 11 – 15^th.  Many thanks to all who are assisting with extra coverage and assignments while I am away.  See you on the 18^th!

 

Clocks

We are continuing to have problems with our satellite clocks in HSL.  Facilities have indicated that they are seeing similar problems in certain parts of campus, however they are doing their best to re-set or replace our clocks as needed.

 

Exchange Upgrade

The exchange upgrade seems to have gone quite smoothly.  Minh is still available to assist with any upgrade set up issues  (minh.le @ucalgary.ca or 220-7198)

Staff logging into the service desk Station #3 for the first time will also need to go through the upgrade process.  Student assistant staff will also need to be upgraded on this station eventually, however for the present time they are able to login using the libuser account.

 

Quarantine and Zendesk

Since the exchange upgrade I have noticed that some of my replies from Zendesk are showing up in my quarantined mail messages.  Just click on “Release to Inbox” option to allow access to the email.  Staff may wish to briefly scan their quarantined messages to check for any Zendesk messages.  IT and ITS are aware of the issue that seems to be connected to a spam filter issue.  They hope to have this resolved soon.

 

Generic Emails

Another issue that has been identified by ITS is a slight problem with generic  email addresses.  We have confirmed that the emails are still routing correctly, but may show incorrectly in the To: field.  For example typing in the plcinfo email will display as Paul Pival, but still route to plc!

 

Ergonomics

Staff wellness has a webpage devoted to ergonomics. With much of our time spent at our desk working at our computers, staff may be interested in taking a look at their online information on workstation set up or their simple workplace stretches.

http://www.ucalgary.ca/staffwellness/healthwellness/ergonomics

 

SPSS

The statistical software program SPSS 20 is loaded on our Computer Commons workstations, however the license has expired.  We are currently working on a new license, and in the meantime SPSS 20 is only available on workstations 740, 741 and 742 in 1460A.

 

UCLASS

TerriLynne has been working on the HSL electronic files and has moved the follow files following recommendations from UC Archives staff. 

 

Below are the files that have moved:

 

FILES	Old Location	New Location
Dartmouth	AD 300	CR 175 – 3 Dartmouth
History of Medicine	AD 300	CI 050 – 2 Case Files > History of Medicine
Organizational Chart	AD 300	GV 540 – 3 Organizational Charts
Annual Health Sciences Library reports	AD 300	GV 700 – 2 Case Files > HSL Annual Reports
Statistics	AD 300	CI 050 – 3 Statistics
Safety Warden	AD 500	GV 610
Faculty Medicine Library council	AD 300	GV 700

 

Hope all have a great week!

Mary