HSL Access Notes - September 12th

Hello,

 

A few notes for the week……

 

Staff Contact List Updated

Welcome to HSL, Nicole!
Nicole can be reached at 220-8099 and by email at: nicole.talsma@ucalgary.ca

Term Loans

Clients with term loans checked out are now able to renew.  These books have a current due date of September 15^th , and clients will be receiving another reminder to renew or return items.  As long as there are no holds on the items they will renew for another term with a due date of January 15, 2015. 

 

Term Loans and Medical Graduate Records (PGME)

We have had some problems this year with Medical Graduate records updating properly in the library system, and systems administrators are investigating.  In the meantime, please continue to flag clients with privilege or access issues for me  –  I am pleased to follow up with the client and these examples are helpful in learning more about common system issues.

Most PGME who have not updated properly will show with an expiry of Sept. 30^th, 2014 rather than January 31, 2015.  If they are trying to renew their term loans these will only renew to the end of their privilege, for example, Sept. 30^th.  Staff can extend client privilege manually for PGME (medical residents who are still active in the program) to January 31, 2015, as a temporary measure while we investigate – but if this is done, please also add a note to the extended info field in Sirsi and also flag the client name and User ID for me – I am keeping a file of these clients.  If residents are caught in this situation, once the privilege is extended, items can then be renewed with a proper term due date.

Thanks.

 

Thesis Formatting

I am a bit delayed in sharing this information from the staff Thesis Formatting session that Chelsea provided a few weeks ago.   As Chelsea pointed out, one key resources for clients with thesis formatting questions that come to the desk include Leslie Potter’s libguide,   http://libguides.ucalgary.ca/thesisformatting

The graduate website also has thesis  information and the templates: http://grad.ucalgary.ca/current/thesis/resources

Chelsea has created a print handout that can be given to clients.  These are filed in the cabinet behind the service desk

 

Office 2013

Please let me know if you have any install issues with Office 2013.  Please share tips and tricks as we start to use the programs.  Staff are asked to activate the Lync program that will connect us on ‘chat’ .  Lync also offer screen sharing and meeting options.

 

Updated IM chat webclient

Bookmark url:  https://us.libraryh3lp.com/webclient/#/client

Logins and passwords remain the same

 

New Moneris Terminal

We have a new Moneris terminal installed at the front desk for credit and debit payments.  It is more streamlined, with a brighter display and updated buttons.  It operates much the same as the previous terminal, and has very clear prompts for transactions. 

As in the past, staff start by entering the amount of the transaction.

 One new feature is the ‘Tap’ option for cards.  So clients, have the option to swipe, insert or tap card.  Cards need to be activated for this function and often there is a transaction limit associated with this function.

The paper rolls for the terminal are a bit smaller and the supply is in the cabinet behind the service desk.

The blue ‘admin’ button that we were used to on the previous model is now replaced with the # button.

 

Coming Soon

Audio –Digest titles in MP3  (online) format.

Doing Right  2014 edition – the popular medical ethics title.

 

SPSS

Our SPSS license has now been updated on all the workstations in the Commons.

 

HSL Access Notes - September 13th

Hello,

Well the new term has begun and here are ‘more than a few’ notes for the week!

Welcome

It is wonderful to welcome Jane Inglis who is working with Vivian afternoons as part of the HKN team.

Also please welcome two new students assistants who began at HSL this week,  Kathleen Oliveros and Robin Tims.

Fall/Winter Term Hours

Weekend hours have resumed at HSL.  As well, longer evening student shifts have resumed.  Our student schedule for the term is as follows:

Saturday:  1-4, Robin (some Saturday shifts still available)

Sunday: 3-6,  Kathleen

Monday:  4-10, Jessica

Tuesday:  4-10, Amy

Wednesday:  4-10, Kathleen

Thursday;  4-10, Robin

HSL/HKN/KRS Staff Retreat

September 20^th 12:00 – 4:00 TRW W21C (main floor, down hallway beside main info desk)

Website for review. http://www.theenneagraminbusiness.com/index.html

Copies of Bringing Out the Best in Yourself at Work: How to Use the Enneagram System for Success available at  HSL service desk and each location.

 Have you completed your individual style survey?

Staff Contact Lists

HSL staff contact lists have been updated in SharePoint this week.  You can find them at: Shared Documents – Communications, or simply use the search box.

Staff Update

As noted by Kathryn, Marcus will temporarily placed at Women’s Health Centre while the Holy Cross site relocations are finalized.  Marcus can be reached at mmvaska@ucalgary.ca, 403-944-2267.

HSL Webpage

The Hours and Locations links from the main library webpage have been updated so that  individual links will now lead directly to the appropriate branch or service point instead of to the Hours and Locations portal.  For instance, clicking on Health Sciences Library now leads directly to http://library.ucalgary.ca/hsl and on our homepage there is a link back to our full hours and location page at http://hours.library.ucalgary.ca/#view-health. 

Another easy way to access our HSL homepage from the main library homepage is to add  /hsl to the library url.

Staff are encouraged to promote our HSL homepage by using it as a starting point to assist UofC clients.

On our homepage clients can find:

·         The most popular resources

·         Chat box to connect online with a librarian during regular hours

·         News, to find latest instruction schedules, etc.

·         Link to health related research guides (ie. Libguides) on a wide variety of topics, for Med, Vet Med, BHS, Nursing and more, for example Mobile Apps)

·         Link to citation management information

·         Link for recommending purchase of health related resources

·         Hours and directions, and much more

Instruction Sessions

Fall instruction sessions in the Commons have begun.  This includes monthly sessions for Endnote and Refworks (twice each month), thesis formatting (monthly) and literature searching(twice each month).

Clients are encouraged to register at http://library.ucalgary.ca/workshops ,  in advance, however the sessions are open for drop-in clients as well.

Copies of the posters are available at the service desk and may be distributed to all those interested.  The files for the posters, if needed are in the R drive: Uclass:  Administration: Office Support: Signs: Instruction Signs

Reserves

This is also a busy time for Reserve requests.  Information about HSL Reserve services can be found at:  http://library.ucalgary.ca/hsl-reserves (Services>> Faculty & Instructor Support » Reserves » Forms>> Branch).

If an instructor or assistant brings materials to the desk for placement on Reserve, please ask the client to complete a print form so that we have the information needed to process the Reserve request.  The print forms are in the file cabinet behind the service counter under Reserves.  There are two different forms, one for personal reserve material and one for library material. 

Zendesk and Requests

We often need to contact other LCR units with requests about IT, Sirsi or collections.  This was often done by emailing the department contact, however now that the new Zendesk system is fully in place, this process has been streamlined.  Paul Pival recommends that staff i use the black “Feedback” (zendesk) tab on the far right hand side of the library homepage for all IT or collections-related stuff - the dropdown of "What type of problem are you having?" will route the correct group.

Clinical Key Resources

Clients are able to view electronic resources supplied by Clinical Key by clicking on the title of the book or chapter, however if they wish to download or print (clicking on the pdf icon), they will need to first register for a free Clinical Key login.

Bookmarks

We have received a set of new bookmarks from LCR that are now on display at the front counter.  Each bookmark highlights the LCR homepage url on one side and the services available to a particular client group on the other side.

The red bookmarks are for UofC undergrads and grads.  The gold bookmarks are for Alumni, Coppul, etc.  and TAL.  Staff are encouraged to distribute these to the appropriate clients at the desk.

Self-Check

With the new term and new students, we would like to promote use of the self-check unit.  I love showing clients how it works because it generally works so well – checking out, and desensitizing books all at once.  Clients can also check their account and renew their books at the self check by simply accessing their account and selecting renew books.  The system also offers clients  receipt options – print, email or no receipt.  One client this week said she wasn’t having luck with the machine reading her card, when we took a look we found it worked much better when the client card is held under the laser closer to the table top, not closer to the scanner.  Staff at the desk are asked to use the self check as a first option if station #1 is busy, 2 and then waiting to desensitize at station #1, please help clients at the self check.  Clients really seem t appreciate the option once thy are familiar with it.

Any client concerns or problems with the self-check, please let me know.

KRS

We have temporary handouts for KRS at the HSL service desk.  There is one for staff and another for patient and patient families. The handouts include the url for the new website.  Please distribute to AHS staff.

I had a question this week from a physician who explained that he is not an AHS employee, but was given an AHS ‘practitioner’ ID badge.  I have confirmed that this type of client would not be eligible for library services through KRS since they are not AHS employees.

UCLASS

How is everyone managing with navigation in our shared drive UCLASS system?

Brian has created a helpful ‘frequently used files’ quick reference sheet for himself, as shown below.  Our aim is that files will be in a location that is logical and easy to find, but it may take time to get used to the new locations.  Staff may like to create their own frequently used files’ quick reference.  If you are finding that your files are not in the first place you look, it could be that we may need to reconsider the location.  Let me know if you are having trouble finding certain files.

File name	location
Dynamed	CI-050-2 (Collections and Information Management)
Lexicomp	CI-050-2 (Collections and Information Management)
Operations Manual	AD-500-3 (Administrative Services)
Reserve Statistics Excel spreadsheet	AD-300-3 (Administrative Services)
Weekly Circulation Schedule	HR-230-3 (Human Resources)
Journals Database	CI-200-2 COLLECTIONS & INFORMATION MANAGEMENT\CI 200 - DESCRIPTION OF COLLECTIONS\2-Case Files\Current Journals List 2013
HSL Flat Panel	CR-480-2 (Community Relations)

 Copyright

There is a new copyright handout provided by the UofC copyright office in our public pamphlet display at HSL.  More information on our library website at http://library.ucalgary.ca/copyright.

 Downtown Campus Book Sale

DTC Library is looking for donations for their book sale:  books, current magazines, DVDs, CDs .  they are collecting until the end of the month.  More details on poster attached.

Please let me know if there are any questions, comments or suggestions.

I hope all enjoy a refreshing weekend.

Mary

HSL Access Notes - June 24th

Hello,

A few notes to end the week.....

HSL Summer Holiday Closures
HSL will be closed over two holiday weekends this summer as follows:

Friday, July 1st
Saturday, July 2nd
Sunday, July 3rd

***Staff are asked to remind clients of our closure, and all renewal and return options especially in regard to any books borrowed this weekend and coming due on July 2nd or 3rd. Thanks.

Saturday, July 30th
Sunday, July 31st
Monday, August 1st


Welcome
Please welcome new student assistant Amanda Colville who will begin training this coming week.

Medical Residents
As mentioned in a separate email, we are having trouble with some resident records showing up in Sisrsi prior to their July 1st program start date. Please see email for full details. We may see more residents on site next week during their orientation week. Thanks.

Campus Loans moving to Holds
As mentioned in recent Notes, the UofC is moving from a Campus Loan service to the onshelf holds service to transfer books between branches for clients.
UofC Clients:
Basically UofC clients are encouraged to find the item they are looking for in the library catalogue and use the hold button to place the hold. The hold button appears whether an item is out or on the shelf. Items are pulled from the shelves, and clients notified of their holds twice a day. Currently, all 'on shelf hold' items are held at the home location. In the hold notification that the client receives, there are instructions on how to request a hold transfer if a different pick up location is desired(forwarding the email to the appropriate location). We are working on a process to allow for a hold pick up location to be selected when placing the hold, but there is still some system work to do before this can be offered (fall roll out of this feature is possible). When HSL holds are requested for pick up at main campus, our staff email the client indicating when it will be available for pick up at MacKimmie.
So rather than have UofC clients use the Campus Loan email to request an item transfer, clients will now place a hold and then request the transfer by forwarding the hold notice and indicating the preferred pick up location.

HIN clients:
HIN client certainly are able to use the same hold options as UofC clients however with the HIN service model, staff will also continue to facilitate client requests. So, HIN may request books or articles through the online form, or by contacting any KC as well as by placing holds.
At this time (until clients can choose hold pick up locations), if KCs receive book requests from clients for books at MacKimmie, we ask that staff no longer request by sending a Campus Loan email to MacKimmie the home location, staff are asked to facilitate this by placing a hold on the item using an internal card (eg. Campus Loan card), and request the hold transfer once the notice is received. When the transferred item is received, the KC would notify the client that the item is available for pick up. This makes the request a one step process for the client.
This internal hold process could also work between Knowledge Centres, though staff will continue to respond to item transfer (campus loan) email requests as well.

Please let me know if you have any questions.

Facility Requests July 4th – July 8th
Both Annley and myself will be away the week of July 4th – 8th. If there is a need to submit a facility request, please contact Kelly or Brian. Thanks.

Lights
We have lost some light in 1454 and 1456A as bulbs continue to burn out. This is being addressed. Also, the light in 1459 are the type that take time to ‘light up’ so if you are using the room, you may want to ensure lights are on prior to any scheduled meetings.

ILL book Requests
Due to the postal strike, most ILL book requests cannot be processed at this time.

Plastic for flooding and emergencies
We have sheets of plastic to cover stacks, etc. in case of emergencies. This is packaged in a box labelled: Plastic Sheets for Fluid Leaks and is on the shelving in the workroom area: top left shelf, white box with red print.

Computer Vacuum
We have received our specialty vacuum to help clean computers. Brian will be sending more information out soon.

Formatting a Thesis Session – Customized for Staff
Leslie Potter will be at HSL to present a training session for staff on Formatting a Thesis.
We hope you can join us in 1460B on June 28 from 10am – 12pm for this session.

Printing upgrade

· Our new network printing system has been operating well. We are still waiting to here back about the small glitch with Science Direct (yes they do print, but with one extra sheet). Jobs drop off the queue after 30 minutes, but we have also asked about the possibility of a staff override to remove jobs from the queue when necessary – will provide more information as it becomes available.

· Wireless printing from both PCs and Macs (does require eid login) is much easier now and steps can be found at: http://print.ucalgary.ca/
· Encoding older cards: It is important to know that if a client has a card that was issued before May 2007, it will not read in the new network Printer swipe machine. These cards need to be re-encoded. We have a temporary set up using the laptop and swipe bar a the end of the counter by the POS for re-encoding cards. Step by step instructions are in the works and training will be provided. Remember clients still have the option of using the back up Reference workstation and printer when necessary.
· Please let me know if you hear of any client issues, questions or concerns with the new system for follow up.

IS2
Starting Aug. 1, 2011, staff, including student assistants, will submit timesheets online. Individuals who currently complete paper timesheets will report, modify and submit their timesheets directly in PeopleSoft through Self Service. The iS² website will provide further details as soon as they are available. This will include student assistant timesheets.
Online training will be available beginning June 21st. Staff should receive an email recommending the type of training that would best suit their needs.
Check out the IS2 website for more info at: http://www.ucalgary.ca/is2project/

Integrated Service Desk
Through the holiday months there may be more time when the desk is ‘single-staffed’, with additional staff available on an on call basis. Kelly will be working on the reference desk schedules for July and August next week.

Please let me know if you have any questions, suggestions or concerns.
Have a great weekend.

Mary

Formatting a Thesis Training

Leslie Potter will be at HSL to present a training session for HSL/HIN staff on Formatting a Thesis.

We hope you can join us in 1460B on June 28th from 10 am – 12pm for this session.

HSL Staff Training Session

Join us for a training session customized for staff.

How to Format a Thesis

presented by Leslie Potter

Tuesday, June 28th, from 10 – 12

HSL 1460B