HSL Access notes - May 1st

Hello Everyone,

 

Knowledge Resource Service

We will see some service changes through May, and more details and information about communication to clients will be available on Monday, May 4^th.    

 

Resident Online Access Problem

As noted in an earlier email, numerous medical residents are having problems accessing online resources remotely using their UCIT username and password.  Their barcode and pin should still work.

If students continue to have problems, they can contact :  support@lcrit.zendesk.com , or call 403-210-8816 (M-F 8:30 – 4:30 MST)

Thanks.

 

IM Chat: 

HSL is participating in the LCR IM Chat working group that has met once to date.    If you have any recommendations or comments that might assist in discussions to go forward with LCR Chat, please pass along to Lourdes or myself.

 

LibAnswers

I hope to find out more about norms regarding question types across LCR in my Operations manager meeting this coming week.  If there are particular issues or questions about LibAnswers, please let me know before Wednesday and I will bring forward at the meeting.

 

HKN part-time assistant position

Part-time position posting for HKN assistant closed on April 27^th.

 

Sunday Hours

This will be our first Sunday closed.  Please pass along any client concerns or comments.

 

Summer Schedules

Our student summer schedule for shifts during May – August has begun.

We have reduced student coverage to 6-10 weekday evenings, however two students will be covering many evening shifts during vacation periods in July and August.

Health Sciences Library will be closed weekends July- August.

 

Office Moves and Furniture

Lorraine Toews is now located in room 1491B

TerriLynne will be moving into Lorraine previous space, room 1488A later this month.

One of the workspaces by the entry to the staff area will become a touch down space.

 

·         Extra furniture pieces available:  full-size file cabinet, small rolling lockable drawer set, full size bookshelf

 

Please notify TerriLynne by before May 6^th if you would like to use any of these pieces in your workspace.

HSL Access Notes - April 17th

Hello Everyone,

A few notes for the week…..

Hours at Health Sciences Library

We have posted information about our closure on Sundays effective May 1^st.

Please pass along any client concerns or comments to Susan or myself.

Best Wishes to our Student Assistants

Many thanks to our student assistants, Mary, Kathleen, Jessica, Amy, Krystal, Jenna, Robin, and Anna, who have provided so much service and work on countless projects over the fall and winter terms.

We couldn’t do it without you!

Congratulations on completion of another term, and very best wishes with finals.

Summer Schedules

Our summer student scheduling will begin May 1^st.

Evening student shifts will be 6:00 p.m. – 10:00 p.m. and Saturday student shifts will be 1:00 p.m. – 4:00 p.m.

ProQuest for Word and RefWorks

Glenn was in this week and updated the public computers in the service area (including our back up workstation at the desk), with ProQuest for Word to support the new RefWorks platform.

Bad Debt

We have received the following information from Lucille Wallace at TFDL regarding “Bad Debt Client Accounts”

1.        Accounts that had been billed prior to April 1, 2011 and were still outstanding as of June 2, 2014, were put through SIRSI as a Bill Paid with the payment type Bad Debt; these payments were processed from March 20-26, 2015.  This initiative was set by LCR Accounts to reduce the receivables showing as owed to LCR for the fiscal year end.  There were 800+ accounts cleared, $169,086.41 was cleared, have not yet documented the number of books to be cleared off patron records.  These items will be cleared off once year end is complete, plan to start the week of April 6^th.

2.        The accounts that had been submitted as either a Registrar’s Withhold or Collection Agency account will not have these accounts released as paid; as far as the Registrar or Collection Agency know, these accounts are still owing and need to be collected.

3.       The patron status will remain at or be set to Barred; a Note will be on the patron record advising that the account was written off but still needs to be collected.  The amount written off and any details for the number of books that were cleared off will be included.  Details for the fines can be found under the Bills tab on the patron record, select Paid, should the patron query what they had been charged for.

4.        Any books on the patron record will be discharged, their item type set to Libonly, their location set to Missing.  I will be sending a list of those items belonging to branch libraries to the appropriate branch so that you are aware of what has been cleared off as a result of this account write off process.

5.       If a patron does settle their account due, please advise Lucille Wallace via e-mail the paperwork required to advise the Registrar or Collection Agency can be completed. 

What this means is that there may be some client records that show up as ‘barred’, that do not show any outstanding items in checkout or bill screens since they have been cleared as bad debt.  These clients still have an account to be paid.

Staff are asked to keep an eye out for clients with a ‘barred’ status.  All details of the account still owing should be listed in the Extended Notes screen.  If you accept payment, there would be no ‘fine payment’ action in Sirsi, but we would add a Note in the extended info screen with amount paid, the record would be changed from ‘barred’ to ‘OK’ and an email would need to be sent to Lucille Wallace with client and transaction details.  

Please let me know if you have any questions.

LibAnswers

We are continuing to learn a bit more about norms for entering reference questions into LibAnswers.
It has been confirmed that transactions captured by other systems do not need to be entered in LibAnswers.
Answered By: If you are at the desk, logged in through our generic account staff are still asked to select their name form the drop down list when they enter a questions. Student assistants will leave the generic Health Sciences Library in the answered by field, but will add their initials to the notes box.
Questions form AHS clients:   = Please use Community as client type, but add AHS to note field.
Pre-defined questions:  Have you used the toggle switch to see the set of pre-defined questions and save yourself some typing?  These includes questions such as: Money on card, or room booking and many more.
Clear fields:  You can clear fields in two ways.  One, click submit and clear, or, if you click submit then decide you would like to clear the fields, use the ‘clear fields’ option below the “boxes”

Any questions staff have come across that seem tricky to categorize? 

Next week sessions

·         Ben King

Want to learn more about 3D modelling for visualizing health research?  Join us on

Monday, April 20,

2:30-3:30.

Room HSC G801E (Access through the Bacs Centre)

·         Public Service meeting

Tuesday, April 21, 2015

2:00 – 3:00

HSC 1459

·         MLA Webcast:  THE DIVERSITY OF DATA MANAGEMENT: PRACTICAL APPROACHES FOR HEALTH SCIENCES LIBRARIANSHIP  12-1:30 in 1459

Wednesday, April 22, 2015

12:00 – 1:30

HSC 1459

TFDL Intern Visit

A MLIS intern Robyn Gray from Dalhousie University, who is working in TFDL Collections for a few weeks, will be visiting Health Sciences Library on Monday morning.  I will try to introduce to staff who are available.

HSL Access notes - January 12th

Hello,

 

A few notes to welcome the new term….

 

 

New Term

Welcome back to all following what I hope was a pleasant and refreshing Christmas break!

 

Best wishes to our student assistants for another successful term ahead!

We appreciate the coverage, service and mountains of project work that our student assistants provide each season.

 

This term our students and casual staff will be covering shifts as follows:

 

Mondays:   Kathleen 4:00 – 10:00  & Mary A. 5:00 – 10:00

Tuesdays:  Krystal  5:00 - 10:00

Wednesdays:  Mary A. 5:00 – 10:00

Thursdays:  Robin  5:00 - 10:00

Saturdays:  Anna 1:00 – 4:00

Sundays:  Kathleen 12:00 – 8:00 and Vacant:  3:00 – 6:00

 

We are still looking for student coverage from 3:00 – 6:00 on Sundays for this term.

Thanks.

 

Health Sciences Library Room Booking System

While the TFDL room booking system seems to be up and running, the Health Sciences Library links are not operational yet.  We are following up with LCR IT and hope these will be restored soon.

 

LYNC

We are investigating options for using LYNC from the two service desk stations that use generic logins.  We do hope that all staff will be able to connect via LYNC for internal communication.

 

Issuing Sirsi Privileges

A message from Claudette at TFDL regarding issuing Sirsi cards to clients at the desk…

All –

Just a reminder that if individuals come in to validate a TAL (The Alberta Library) card or to purchase or reinstate a community reader card that you search their names in our system. It is good practice before creating any card to check the patron’s name to make sure they have no other cards in the system. 

If a client has unresolved fines, fees or issues on a previous card, even if it has expired, these should be resolved before privileges are granted or re-instated.

 

PAM Boxes

We have surplus pamphlet boxes that are available for re-purposing.  Extras will be placed downstairs by room G 385 in the hallway west of the Libin theatre for all to help themselves.

 

Electronics

We have received two new Charge-all units from TFDL this week, for a total of three units that can be circulated.

 

Power at Round Tables

Power has been restored at the round tables.  The power connections at each of the tables has been checked and the power boxes secured to the concrete floor.

 

Cheques Used for Fee/Fine Payment

We seldom see cheques used for payment, however we did see one this week!  The Finance Office had indicated that only cheques made out to University of Calgary can be accepted.  

 

HSC Maps online

In addition to the helpful interactive room finder and campus maps at:  http://www.ucalgary.ca/map/

There are also some Foothills Campus building maps from Instructional Resources at:  http://www.ucalgary.ca/instructionalresources/maps

 

Room 1459

The TV screen in 1459 is set up for staff.  The screen does have a mouse and keyboard attached.  There are also two wireless mice stored in the electronics cabinet that can be used along with the attached keyboard as another option. 

 

Wishing all a good week and good term ahead.

HSL Access Notes - August 22nd

Hello,

 

A few notes for the week….

 

Thanks and Farewell Wishes to Yoojin!

Be sure to join us to wish Yoojin all the best!

Thursday, August 28^th

10 AM – 11 AM

Health Sciences Library staff room

 

Fall Student Schedule

Many thanks to our student assistants who have assisted with our vacation coverage over the past summer months.

We will begin our regular weekly shifts again on Saturday, September 6^th.

 

Saturday: Mary A.            1:00 PM – 4:00 PM

Sunday:  Kathleen           3:00 PM – 6:00 PM

Monday:  Mary A.            5:30 PM- 10:00 PM

Tuesday:  Krsytal              5:00 PM – 10:00 PM

Wednesday:  Mary A.  5:30  PM – 10:00 PM

Thursday:  Robin              5:00 PM  – 10:00 PM

Casual:  Jessica 

We wish our student assistants all the best with their programs of study as the new term approaches!

 

Journal Project for HDL Transfer –Phase 2 Complete!

The work to prepare our pre-2005 closed journal holdings for transfer to HDL is complete!   This involved pulling, barcoding, and creating individual Sirsi holding information for each and every issue.   The project spanned 4 months and an estimated  35995 items! 

 

Congratulations and thanks to Chelsea who coordinated this collections project and to the team who made it happen, including Lourdes, TerriLynne, Brian, Leslie, and all our student assistants.  This truly was a comprehensive effort that highlights the high level of commitment and dedicated teamwork of staff involved. 

 

We are coordinating with HDL and hope to be able to transfer most of these items sometime in September.   If HDL is able to accept all of the phase 2 HSL items, it is estimated that it will provide 91 bays of free space!  The transfer will be followed by some serious shifting of the remaining collection.  Other uses of the extra space will be considered over the longer term.

 

Once again, congratulations on such a successful project, and many thanks to all involved!

 

Term Loans

I am forwarding a message from Lucille Wallace regarding term loans.

This is to advise that the term loan renewals will start on Wednesday, September 3rd.  The first e-mail reminder notice will be sent on this date.  The patrons will get their second notice as the normal pre due notice on September 12^th  .  The new term loan due date (if there are no holds on the items) will be January 15th.

 

Fall Instruction at Health Sciences Library

Our summer instruction program was completed this week.  The fall instruction kicks off on September 10^th with Refworks Basic and advanced sessions.

The Endnote (including new sessions for Macs), Refworks and Thesis sessions are scheduled in the Library Workshop registration calendar on the LCR website. 

Go to Services>  Library workshops and look for the blocks in bright green – these will be the Health Sciences Library course offerings.  Clients can register by clicking on the course date and completing the online form. 

 

Neuroscience Collection

We are expecting 47 boxes and 18 bins of additional History of Neuroscience materials at HSL  next week.   These will be held for Susan’s attention upon her return.

 

Document Delivery Service

Our University of Calgary student, staff and faculty can request articles and book chapters from our own University of Calgary collection by submitting a request through the Interlibrary Loan form. 

 

Current Journal Shift

The January – through June  holdings for the following journals have been moved from Current shelves to Backsets:  Biochemical Journal, Blood, and Journal of Neuroscience. Jan-June issues for the following journal titles have now been relocated to the Backsets: Journal of Immunology, New England Journal of Medicine.

 

Recycled Bottle Bins

The funds from the recycled bottles in the bins in the  public area of the library are saved for the Student Union.  This week an older female member of the community came in with shopping bags and began to help herself to some of the bottles from the bins.  A member of the Faculty happened to see this and informed her that the bottles were for the Student Union.  The community member accepted this explanation and departed.   If necessary, please let people know that the recycled bottles in the bins are collected for the Student Union.

 

Supplies

Thanks to all who provided feedback about frequency of supply orders.  Beginning in September, we will be moving to a bi-monthly supply order routine.  We hope this will work well for all.  If this creates concern for anyone over the next few months, please let me know and we will re-assess in the new year.  Next supply orders will be in September and then November.

 

Lexicomp and Dynamed Codes

While Lourdes is away Brian will be the main contact for Lexicomp and DynaMed codes.

 

SPSS in Computer Commons

At the moment we only have SPSS available  on the following computers in the Commons: stations 740, 741, 742.

We are working to get the licensed renewed asap.

 

Food and Drinks Policy

LCR is updating their Food and Drinks policy, and this should be available soon.  It will not affect the way we are managing Food and Drinks policy at Health Sciences Library.

 

Back Up Public Printer

A few times over the past weeks we have receiving an error message on the backup printer which reads “Controller error 116-324.  Restart printer”.  However re-starting seems to bring you back to the same message. It was reported and our service ticket # is BL195705.  In the meantime, clearing the print queue on the computer seems to work to clear the error message. Click on Start>Printers and Faxes>select hsl-Ref (or hsl-Ref colour)> if there are jobs listed in the queue, select and delete. Then restart the printer.  Another option for clients if this occurs would be to select the other service area printer.

 

 

 

HSL Access Notes - July 7th

Summer Schedule

With our summer schedule now in place for July and August, this was our first weekend closure for the summer.

Our Health Sciences Library bookmarks now note our summer weekend closures (thanks for the update Chelsea), and our voicemail at 220-6855 has been updated as well.

 

Painting in 1453, 1454, 1456A

The whiteboard walls will be painted in 1453, 1454 and 1456A this week.  The rooms have been reserved for the work from Monday through Thursday, though there may be some availability for clients during this period.

The pencil rails should also be installed in 1453 and 1459.

 

Medical Residents

The medical residents began their program July 1^st and we have seen a number of these clients at the desk this week with card issues.  Often this is caused by information not feeding into our Sirsi system properly.  Please flag any of these issues for me for further follow up.  In the meantime if these are residents, please update their records to gradstudent Sirsi profile, with expiry of 9/30/14.  Please ensure that all email/address information is complete, and enter a Note indicating your manual updates to the record.  We hope that the system will update once all information is received.  Thanks.

 

Computer Commons – July 7 – 9

Our computer commons will be booked once again this coming week on July 8^th and 9^th for full day classes.  The software load will take place on the afternoon of the 7^th, and the doors will be locked the evening of July 7^th and 8^th.

 

Supplies

The latest order of supplies have arrived at Health Sciences Library and are being distributed to Knowledge Resource Service sites.  Staff are asked to use the online OfficeMax catalogue when placing orders since this provides the most up-to-date product codes.  https://www.officemaxcanada.com . Thanks.

 

SHC

We are currently testing SHC as a hold pick up location in the Sirsi test system.  We hope this will be ‘live’ soon.  Watch for further details.

 

Elevators/directions

The HSC elevator letter assignments have changed.  The directions to Health Sciences Library in our webpage have been updated.  A copy of the n our Foothills Campus Elevator Wayfinding Map is on the front service counter with our map of Health Sciences Library.  It can also be found at :  http://medicine.ucalgary.ca/files/med/UC_FoothillsCampus_ElevatorLocator_12JUN14.pdf

 

Copier in HMRB Hallway

Had an interesting call this week from a staff member working in HMRB asking for their passcode for the copier in the HMRB hallway!  As it turns out, this photocopier, that you can see at the end of the HMRB hallway when you exit our back Health Sciences Library door, has been converted to a staff only copy machine that requires a staff code.  There is a huge poster on the wall by the machine indicating that staff must go to their department coordinator to get their passcode, but below this it mentions that students can do their copying at the Health Sciences Library and it gives our contact information.  So if you get a question at the desk about the HMRB copier codes, please direct staff to the department, and students may use our copiers with their Unicards.

 

Hope all enjoy a great ‘Stampede’ week!

HSL Access Notes - May 26th

Hello,

 

Best Wishes To Spencer on his Retirement

Please join us for Spencer’s retirement celebration:

Wednesday, May 28th from 3:00PM – 5:00 PM

Program to begin at 3:45

Conference room 3,

4th Floor, ACH

Very best wishes, Spencer.  You will be missed in so many ways!

 

June Training

The June desk schedule has been updated.

It is great to see many staff busy with training opportunities and networking meetings throughout the month.

Chelsea , Brian and Terrilynne will be on campus for several days in June for Access Database training,  Instruction training, and Excel training  respectively.

Lorraine B. and Kathy will be at a Relais meeting on MRU campus later this month, and were on campus last month for OCLC training.

Susan, Chelsea and Mary,  will be attending SharePoint pilot meetings spread throughout the month, though these are planned rather last minute.  Thanks to all for extra coverage!

 

June Schedule

The June desk schedule has been updated in SharePoint.  With many things on the go this month, there are many changes to regular daily shifts.  Staff are asked to please review the schedule carefully.

 

Windows 7

Our 3  service desk workstations are now set up with Windows 7. 

Station 1 &2

·         Station 1 (attached to RFID pad) and station 2 at the service counter are set up with generic login, so that when they start up, there is no login required.  They should automatically open to the desktop.  On station #1 the 3M RFID workstation shortcut will come up automatically.  At both station 1 & 2 you need to still login to Workflows as usual.

·         We no longer have thunderbird email on any of our stations.  Our generic email accounts, hslcirc, hslibr and hslres are all set up in the Outlook accounts on station 1 & 2.

·         To access these email accounts, simply  click on the Microsoft Outlook 2010 icon on the desktop.  In the left column you will see the accounts listed separately. Click on the arrow just to the left of the account you wish to open, for example ‘hslcirc’, and the account folders will be displayed.  Select inbox to view current mail.

·         Station #1 start-up problems:  we have some days received a start-up error at station #1.  We can eventually get past this with a number of restarts, but it has been reported and we hope to have this resolved soon.

 

Station 3

 

At workstation 3, you will need to login with your own login and password.  This will give you access to your own files and Outlook account.  Please remember to logoff when you are leaving this station.

 

Popular Titles

DSM V is now available online.

 

·         Available through Psychiatry Online at:   https://login.ezproxy.lib.ucalgary.ca/login?qurl=http://dsm.psychiatryonline.org/dsmLibrary.aspx

·         If you search summon using ‘DSM’, it will appear as a top pick under “Books & media” as DSM Library.

·         We also have a print version in Health Sciences Library reference collection.

 

Toronto Notes 2014

 

·         The title this year includes the large textbook, as well as a smaller handbook and small notes ( all individually barcoded).  We have one set on Reserve at Health Sciences Library, and two in general circulation.

 

 

AV Screens in Study rooms

We now have AV equipment and screens fully operational in study rooms 1453, 1454, and 1455.  Students can connect with their laptops, or can sign out the keyboard/mouse/remote at the service desk for use with the in-room computer.  There is a set of keyboard/mouse/remote barcoded and labelled specific to each room and these are kept in the cabinets behind the service counter at the end closest to the study rooms.

 

AIMG Externs

There has been a group of AIMG externs who received ‘Associate’ Unicards as visiting student Persons of Interest.   Because of the way our systems communicate, these clients loaded into Sirsi with a privilege expiry date of May 15,2014, even though this type of POI status is not eligible for library access.  It was originally thought that this group would have access, and discussions are underway about how best to support this client group.  The privileges for these client records have now expired.  I have placed a note  in the extended info screen of these clients indicating that they are AIMG externs with visiting student status.  If these clients come to the desk asking about their access, we are not able to extend the status at this time, however please feel free to refer them to me if they would like to discuss further.

 

Medical Resident Graduates

Recently there was an issue with a group of medical residents who had completed their program last month and due to some updates in the UC systems they lost  UCIT access to remote resources even though their Sirsi privileges and UCIT access still seemed to be active.  These residents still have Sirsi privileges good through September 30, 2014.

The residents can continue  to access remote resources until that time, using their Unicard barcode and pin.

In some cases  the residents had not picked up their Unicard, and are no longer eligible to do so since their program is showing as completed.  In these cases the resident generally has a record in Sirsi with a temporary User ID (ones that look like UC1234).  These temporary User IDs can be given out to the resident as their 'barcode' and can be used along with their UCID as a pin number to remotely access library resources.

 

 

Public computers and browsers

Recently a client was trying to access a database called Expert Consult on one of the public computers but kept running into the error message.  Fortunately when she tried a different browser, it some up perfectly.  Trying a different browser might help with some access issues on the public computers.

Also, Chrome is available as a browser on the Commons computers, but not yet on the public computers in the service area.

 

Fine Payment by Phone

When clients phone in to pay their fines, we can accept Visa, MasterCard  or American Express.  The process is printed out on the sheets by the POS.  Once the full transaction is complete we generally offer to either place the customer receipts in our confidential shredder of mail them to the client if desired.  Another option we can offer is to scan the receipts to email for the client and then shred the print copies.  The merchant copy of the credit card receipt is always kept in the cash drawer.

 

AUPE

 There are a number of special offers for AUPE staff for tickets to events or attractions in the city.  These are posted on the staff bulletin board.

 

Thanks.

Mary

Hello Everyone,

 

A few notes to begin the week.....

 

 

Easter Weekend Hours

Health Sciences Library will be open through the Easter weekend as follows:

Friday, April 18^th                10:00 AM – 6:00 PM  Holiday hours

Saturday, April 19^th          10:00 AM – 6:00 PM  Regular Hours

Sunday, April 20^th             12:00 PM – 8:00 PM  Regular Hours

Monday, April 21^st           8:00 AM – 10:00 PM  Regular Hours

 

Summer scheduling: 

HSL  will be closed weekends during July and August.  Student weekday evening hours will be reduced for the May - August months to 4 hour  shifts, (6:00 PM – 10:00 PM).

 

Staff Sessions at Health Sciences Library This Week

The Military Museums tour:  Either Wednesday, April 9^th or Thursday, April 10^th  pick up at HSC 9:45 AM

Advanced Searching Clinic #2 :  2:30 PM – 3:30 PM

Camtasia 8.3 :  Tuesday afternoon (around 2:30)

 

Toronto Notes 2014

The popular Toronto notes 2014 is available in the medical bookstore.  Health Sciences Library will be receiving its copies soon.

 

DSM-5

There have been a few questions at the desk regarding the online version of the Diagnostic and statistical manual of mental disorders : DSM-5 / American Psychiatric Association.. Health Sciences Library as well as other locations have does have circulating print copies and there is a print version on our reference shelf.

Knowledge Resource Service does have online access through the PsychiatryOnline database.

University of Calgary is in discussions to make the online version available for UC clients.

 

Gallagher Library

Gallagher Library is slated for major renovations this spring and summer.

It will not be used as a pick up location beginning April 21^st, and the library will be closed for renovations effective April 30^th.

Clients will be able to request materials from this location for pick up at other locations.

 

Term Loans

Term loan renewals will bring up a September 15^th due date beginning Tuesday, April 29^th.   Client with term loan items out will receive the first e-mail reminder on this date, the second one on May 12^th.  New Mailman address

 

E-Books

Many thanks to Leslie Potter and Lynda Shelton for the informative and well-attended e-book session on Friday.

Some highlights:  creating an account with providers such as ebrary of clinical key will allow clients to access more functions and features for using these resources.

For more helpful information  refer to the ebrary  libguide at:  http://libguides.ucalgary.ca/content.php?pid=580853

Also, there is a link for  medical and vet med e-book collections right on our Health Sciences Library homepage:  http://library.ucalgary.ca/hsl

 

Training card

I have created a training card that I hope will allow access to University of Calgary resources remotely, for example when training on AHS computers.  Please let me know if you have any problems using this card.

Barcode:  010203072

Pin:  6855

 

Improved Library Access for Sessional Instructors and Post-Docs

A message from Claudette regarding a helpful system change that will improve library access for instructors and post-docs between sessions.

 

As of March 1, 2014 all Academic staff whose appointment has terminated will receive a grace period when it comes to IT account and system access. Academic staff (including Clinicals, Adjuncts and Sessionals) will now retain their IT accounts for up to one (1) year from their appointment end date.

This will give them continued access to:

 

•               Blackboard - so our Sessional staff can prepare course material in advance of their next session;

 

•               Library - to continue research between appointments, or conclude and move research data;

 

•               Exchange email account;

 

•               Faculty Centre - to finalize grades;

 

•               Basic PeopleSoft (HR and Finance) self service - to allow academics to print pay statements and T4 slips and to complete activities such as expense submissions. Note that the grace period for access to the expense module is limited to 90 days;

 

•               eFIN - to allow researchers to view (only) project

 

Varidesk

We have a desk add-on at Chelsea’s desk that allows a staff person to move between standing and sitting postures at a workstation.  It is adjustable to 12 heights and is quite easy to manage.

The desk is currently here on trial.  Those interested are welcome to have a look at the Varidesk over the next two weeks.  Some literature about the about the desk is available in our staff room, or online at:  http://www.fitter1.com/

 

HSL Room Booking system – help

While the HSL room booking system is intended to be a self-serve system for UC clients, with access using their UCIT and password,  there are times when clients encounter login in problems.

We do want our systems to work well for all, and in these cases there are a couple of follow up options for the client.  If there is a login problem, the site will show a pink band across the screen with a link to some troubleshooting help from Paul Pival.  This may help in many cases.  If there are still problems, the best follow up option for the client is to use the Feedback (Zendesk) button on the far right hand side of the screen.   As an exception in these cases staff may wish to book the space on the client behalf while the login issue is investigated.  However we do not wish clients to expect this service on an ongoing basis.  Our preference is to help the client resolve any system issues so that the system will work well for them moving forward,  while still meeting their immediate space needs.

 

Knowledge Resource Service Bookmarks, Signs and Forms

KRS has updated bookmarks, signs and forms to reflect  changes with the logos.   We have requested an additional supply of the new blue KRS bookmarks for the front counter.

All forms can be found on the shared drive as shown below:

R:\Knowledge-Centers\HIN Policy & Procedure Manual\Circulation\! FORMS, INFO SHEETS, LABELS !\KRS New Banner

 1/ KRS Patient intro handout-Update April 1

2/ KRS(UC) Library Registration

3/ KRS(UC)_AHSWelcome-handout

 

Service Area Printer

We had a question at the desk last week from a client wishing to print documents with stapling and hole punching.  The back-up printer does not provide these options, however she was able to select the staff printer in the service area and select the appropriate properties from her print dialogue box to use both options successfully.

 

Some Quick Updates

Extended Room Bookings:  Brian and Leslie will now have the ability to create extended room bookings for clients during evenings and weekends.

 

Commons bookings:  Mary and TerriLynne will be the main contacts now for booking the Commons.   The weeks of June 23 through July 4th as well as the full month of September are tentatively booked for library instruction.  Once instruction dates are confirmed in late June, more space will be released for other clients.

 

Web sliders:  All staff can create (see SharePoint) and Chelsea is responsible for loading.  Backup needed:

 

Flat panels:   Brian, Lourdes and Chelsea can load the slides on the flat panel.  Brain is managing the number of slides, and rotation.

 

Rooms 1453 and 1459:  Will have  back-painted glass boards installed in early April.

 

Printing:  We now have a replacement printer that will be used until our toner comes in for the new back up printer.

 

Evacuations:  To avoid the high traffic flow area in the HRIC by the outside doors, our Health Sciences Library evacuation staff meeting place is being moved slightly closer to the HRIC staircase.  Thanks for the great suggestion, Lorraine B..  

 

Photos:  We are looking for staff and Health Sciences Library event photos.  Staff are encouraged to take photos and submit.  They will be displayed on SharePoint and then stored in UCLASS. Chelsea will coordinate the SharePoint photo display and TerriLynne is organizing and tagging photos in UCLASS.

 

Currents to Backsets:  All 2013 journals are now shelved in the backsets.  Thanks to all who assisted with this project.

 

Journal Project:    We will begin barcoding journals in preparation for a large move to Health Sciences Library in the summer months.

 

History of Medicine Room:   New signage for the LeBlanc, Scarlett and Cruse collections has been installed in the History of Medicine Room.  Collections have been shifted slightly to accommodate the LeBlanc collection and the Mackie ephemera collection that are expected soon.