Hello Everyone,

 

A few notes for the week…

 

Baby Showers – Potluck Lunch

Please join us to celebrate Caitlin and Christie and meet their new arrivals!

Potluck lunch at Health Sciences Library on Wednesday, April 15^th from 12:00 pm – 1:30 pm

 

Farewell

Please join us in wishing Afroz all the best at a farewell coffee on Friday, April 17^th from 1:30 – 2:30

 

Health Sciences Library and LCR Support Staff Council

Many thanks to Lourdes and Kathy for coming forward to serve as Support Staff Council representative and alternate for the coming term!

Also I would like to thank Tuyet for her time and efforts to represent our team so well on council over the past years.  I have heard that her reports were always most interesting!

Thanks to all. 

Client Appreciation

I know our staff always starives for client service excellence, and it is always so nice to hear back from clients.

This week alone we have received the following comments of appreciation for our team........

• "Your help was awesome!"
• "Thanks so much for all your top-notch service...."
• "..... as always, you have been incredibly helpful."  

Thank you to all for this ongoing care and attention to our clients' needs.  It really does make a difference

 

LibAnswers

It seems that the new LibAnswers software is working well for all to record our regular reference and instruction stats.

There are still some questions about the norms for what and how questions / interactions are entered, and we will learn more about this as we go forward. 

·         Reference, Instruction and Tour statistics are entered in separate datasets.  Select the dataset on the ‘Add Transaction’ tool bar.

·         Have you tried using the pre-defined questions?

·         Most of the questions we respond to at the service desk fall under ‘directional’:  questions about using the library or our services.

·         This would include how to print, how to book rooms, hours, registering for workshops, etc.

·         Questions that require working on a client’s Sirsi record would be noted as ‘circulation’ type of question.

·         If a transaction will be recorded by another of our systems, we would not record it in LibAnswers.  For example a fine payment is recorded in Sirsi, so would not be entered in LibAnswers (whether in person or by phone).

·         Staff can record questions that come directly to them at their personal desk/email/phone if they fall into the guidelines.

·         Questions coming in through our Health Sciences Library generic email or IM accounts should be recorded as Health Sciences Library service desk, or DDS

 

Examples:

Client asks to checkout a reserve item or charge-all :  Entered in Sirsi – not recorded in LibAnswers

Client comes in and asks if a certain book is on our reserve shelf, but is not found:  No transaction is Sirsi – recorded in LibAnswers as directional

Client comes to pick up hold, for checkout:  Entered in Sirsi – not recorded in LibAnswers

Client comes to pick up hold, for checkout, but it is not on shelf:   Follow up required - Entered in LibAnswers as “Circulation’

How do I print? :  Entered as directional

Troubleshooting with print job problem:  Entered as technology

 

HDL Transfer Final Numbers
How many items did we transfer to HDL in 2014?

We transferred:

26 822 issues

4 633 bound volumes

31 455 barcoded items!

 In all we processed 1174 titles (1149 of those titles were ultimately transferred to HDL)

Amazing numbers!

Health Sciences Library Journal Shelf List

As part of the comprehensive Health Sciences Library journal transfer project to HDL, a thorough review of our journal holdings was also completed.  Our student assistants and many staff contributed to this project, and student assistants are continuing with the shifting to update our stacks.  A very positive outcome is that we now have an accurate and current Health Sciences Library journal shelf list.  This is stored in our R drive at: Health Sciences Library>UCLASS > Collections and Information> Description of Collections > Case Files .Onshelf Journal List 2015. 

 

Consult Office

We are through our first week of our drop-in consultation service.  Any feedback?

While librarians are not in the consultation office during the mornings, one is always ‘on-call’ for drop-in clients.  This means our level of drop-in service for the client has not really changed.

 

Toronto notes

The 2015 edition of the ever-popular Toronto notes has hit the shelves at Health Sciences Library.  We have two circulating copies and one copy on reserve for 2 hour use in the library only.  The large text also comes with the companion handbook and ‘notes’ booklet.

 

MCCQE

 The Medical Council of Canada and Family Medicine Exams will be coming up at the end of the month.  The Commons will be booked for exams 0800 – 1700 weekdays from April 27^th through May 6^th as well as May 11^th and 12^th.  MCCQE will also be using 1459, 1453 and 1454 on a few of the days for special accommodation.

HSL Access Notes - March 27th

Hello,

 

A few notes to end the month…

 

Farewells

Please join us to wish Marisa and Janine all the best!

Farewell for Marisa at HSL on Tuesday, March 31^st from 3:00 -4:00

Farewell for Janine at HSL on Wednesday, April 1^st from 1:30 – 2:30

 

KRS  updates

Effective April 1^st:

Rachel will be moving to ACH

Taryn will be covering at PLC and WHKC

SHC will no longer have UC staff on site.

 

HSL Sunday Hours

Effective May 1^st:  Health Sciences Library will be closed Sundays on an ongoing basis.

 

Easter Weekend Hours

HSL will be open over the Easter holiday weekend, with Anna and Mary A. covering our Friday hours.

 

Friday, April 3^rd:  10 a.m. – 6:00 p.m.

Saturday, April 4^th:  10 a.m. – 6:00 p.m.

Sunday, April 5^th:  12:00 – 8:00 p.m.

 

TMM tour

A number of HSL staff will be participating in the TMM tour offered by LCR on Monday morning.

 

LibAnswers

Effective April 1^st will be moving to the LibApps (LibAnswers) software for recording reference, instruction and tour statistics.

This will replace our current Refstats processes.   Most staff will login to the software using their individual email and password.  Look of the LibApps icon on your desktop.  

We do have a generic login for student assistant use.  This account is connected to our hslibr email account with the password: HSL*stats

The handout provided at the staff training session does include some helpful information and guidelines about what and how to enter transaction stats. 

Watch for more detailed information later next week.

 

Consult Office

Effective April 1^st, the consult office hours will be:  Monday – Friday from 12:30 – 4:00.

During the mornings, a librarian will be on call for client consultation and support.

Generally this will be the same librarian that is scheduled for the consult office that same day.

The exception to this is on Mondays, when Susan will be on call in the morning and Alix will be on in the consult in the afternoons.

This scheduling arrangement will be reviewed in December.

Please forward any client comments about this change to Susan or myself.  Thanks.

 

AHS Exam Proctoring

Please forward any exam proctoring requests from Alberta Health Services staff to Taryn until further notice.

 

Network Printer

We had a few problems with the network printer yesterday with jobs being very slow to print and others only printing part pages.

We rebooted the release station and turned the printer itself off and on and this seemed to do the trick. 

 

Personal Items in Public Areas

We have had two separate people report stolen items today.

One reported she had an iPod taken from a study room during our last fire evacuation.

One reported a fit band taken from her study table while she was in the washroom.

This is a reminder that we are open to the public and personal items should not be left unattended.

 

Hello,

 

A few notes for the week….

 

Health Sciences Library Summer Hours

Effective July 1^st – August 31^st  Health Sciences Library will once again be closed weekends and statuatory holidays.

Signs have been posted in the library, on our webpage and on the flat panels.  ELAccess have been notified to adjust our door schedule.

Staff are asked,  especially during the next weekends, may wish to alert weekend  clients to the upcoming schedule change.

 

Computer Commons booking next week – 1460B

A group has booked 1460B for the entire week and has loaded special softare on the stations to be used throughout the week.  To accommodate this booking and safeguard the software load, the 1460B room will be locked each evening, and the routine computer ‘refresh’ has been suspended for the week.

 

Consult Office Client

Last week there was a public client in the consult office who requested help with  health related query.  At the end of the session the client provided the librarian with the Jehovah’s Witness pamphlet and mini-sermon.  The client was not aggressive or offensive, however we would like to flag for staff in case a pattern develops.  Thanks.  

 

Calgary Foothills Primary Care Network (PCN)

This Calgary Foothills Primary Care Network group is very interesting.  We have received a number of registration requests from this group recently, and it seems that these clients can fall into different categories.   As I understand it, this group is in partnership with Alberta Health Services, but employees may not necessarily be direct  Alberta Health Services employees.  Some employees may work for both Alberta Health Services and PCN.

 

Kathryn has advised as follows:

If the client is in the AHS directory then she is eligible. That is generally our overriding rule at this point. If they have AHS contact information, then we will register them for an account.

 

So, if we receive a registration request from a client with a PCN department, please check for their name in the AHS directory, and proceed as noted by Kathryn.    Health Sciences Library staff will need to ask a Knowledge Resource Service site staff member for assistance with the directory search.

 

 Flex-Time

There are flex policies and procedures online (http://www.ucalgary.ca/policies/files/policies/Flex-time%20Procedures.pdf and http://www.ucalgary.ca/policies/files/policies/Flex%20time%20Policy.pdf , however a couple of helpful points that are not mentioned in the procedures:

·         Flex-time cannot be earned if you are taking flex- time off that same day.  Flex is meant to be earned on top of a full 7 hour day.

·         Flex-time cannot be earned while on approved leave to attend sessions or courses.

 

SharePoint 2013 Pilot

SharePoint 2013 pilot meetings will begin again this week. 

Do all staff know the url for our SharePoint site?  It can be accessed off-site when needed.

https://spse.ucalgary.ca/sites/HSL/

 

Gate Software

Our new software for our security gate has been activated.  This will eventually provide an electronic count and report for our gate stats.  We will be continuing with the manual gate count for the time being, since there have been a few glitches in the system recently.

 

Screen in 1453

The wireless keyboard and mouse for 1453 is not currently operating since we are missing a bluetooth receiver.  We are hoping to have a replacement soon.

 

Lost and Found

We have cleared a number of items from our Lost and found that have been held for over 6 months:

·         USBs – scrubbed on public computer client use as needed.  These are in the drawer at the service counter below station #2

·         Small device (nokia phone, blackberrty) attachements:  taken to AV services

·         Dell power pack and Mac plug-in:  labeled and added to the Health Sciences Library electronics cabinet

·         Cheque:  $300.00 cheque made out to University of Calgary is currently being held in my office.

 

Frequently Called Numbers

The Frequently Called Numbers list has been updated in SharePoint and now includes the contact for the Mail Room/Distribution Services, 403-210-5499

 

Recognition Survey

Here’s your chance to contribute your ideas and comments to the university Recognition Committee.  Tom is encouraging all to …

Please take 10 minutes to complete the survey and share your experiences and preferences. At the end of the survey you can enter your name in a draw to win an iPad Air as a thank you for your time.

Your responses will remain anonymous and confidential. They will be compiled with other participants in an aggregated report that will be shared with the recognition committee.

  Click here:  http://www.ucalgary.ca/hr/node/2928 to get started.

 

Thanks.

HSL Access Notes - September 17th

Hello Everyone,

Retirement Celebration

Please join us to recognize Grace’s contributions to the University of Calgary community

September 2, 1992 – September 30, 2012, and to wish Grace a wonderful retirement!

DATE:

Wednesday, September 26^th 2012

TIME:

10:00 am to 11:30 am

PLACE:

HSL Staff Lounge

RSVP By Thursday, September 20th, 2012

to Mary Grant (grantm@ucalgary.ca) (403-220-5035)

New LCR Website

I am sure everyone is becoming more familiar with the new LCR website.  Staff are asked to share any tips and tricks that they learn as they use the site.

·         The website displays more fully and seems to operate more quickly in Mozilla rather and Internet Explorer.  For example in IE, the HSL list of databases do not display properly, and the HSL does not load.

·         HSL webpage:  Go to Hours and Locations – select Health Sciences Library – when the hours page appears, click on the HSL branch url. 

·         Has anyone found a faster way to our HSL homepage?

·         Looking for the ‘classic catalogue’?  Go to Search collections – books and Media – click on “Direct to classic Catalogue” located below the search box.

·         Searching Print Journals – Search collections – Journals – There are two search options on this page – the top search field limits search to electronic journals only, while the search field on the lower part of the page searches both print and electronic journals resources.

·         HSL Reserve forms:  Most Reserve information is now centralized with links to the reserve forms for each branch.  Go to Services – Faculty and Instruction support-Reserves – Forms – Health Sciences Library

·         ILL Request forms:  Services – Borrow/Request/Renew – Request and Item – Request Form

·         HSL Book/Journal Recommendation form:  At the moment there only appears to be a centralized option : Services – Recommend a book or Journal

·         HSL Room booking:  The book a workroom option on the LCR homepage is for TFDL rooms only.  To access our HSL room booking system you must first go to the HSL homepage.  Go to Hours and Locations – select Health Sciences Library – when the hours page appears, click on the HSL branch url – Book Group Study Space – click on link for the form – from here you can select “Schedule quick View” to view current bookings, or login in to create a booking.

There are some items from our pervious webpage that do not appear to be on our new page – for example maps and directions.  Any questions or concerns about the new HSL webpage can be directed to me for follow up.

HOM student

Graduate student Michel Shamy has been given special permission to use the History of Medicine Room to support his research work.

According to the guidelines for the use of this room and special collection, Michel will be permitted to bring only a laptop, paper and pencils(no pens) into the room.  Any coats, bags or other materials may be left with the service staff while the student uses the room.  Absolutely no food or drinks are permitted in the room.

Michel has been asked to request access by contacting service staff at the desk, and providing identification.  Staff will open the door (please do not give Michel the key), and ensure that the door is left in the locked position.  Please remind Michel that he should not allow access to others while he is in the room and the door should be closed and remain locked once he leaves the room.  The key to the must remain with service staff.

Please let me know if you have any questions.

Wireless printing

With new students in the library we are receiving many questions at the desk.  We have had quite a number of inquiries about the wireless printing from laptops.  Our printing system does support wireless printing for Windows XP, Windows Vista and MacOS X 10.5 (Leopard).and the information for students is on the IT website at: http://www.ucalgary.ca/it/wireless/printing.

Reserves

The Reserve shelves in the circulation area are beginning to fill up once again.  We do have both 2 hour and 3 day reserve titles.

Regular reserves, that is, items that are from our own collection are on the shelf by item call number.  Regular reserves can be signed out for overnight loan (must be borrowed no more than one hour before closing and be returned within one hour of opening the following day).

Personal reserve items, include books and binders of readings that belong to instructors and are made available  at the library for the period of a course.  These items are on the shelf by call number that begins with the course number and are not available for overnight loan.

Bow Valley College Client Access

As part of the Sirsi consortium, Bow Valley College (as well as AUC-NUC and St. Mary’s )clients should be in our Sirsi database, and the barcode on their student/staff card should bring up their record in our system.  If you are looking up a Consortium client in Sirsi by name, you must select the appropriate library from the drop down menu.  If you leave the library location at the UCalgary default, it will not find the BVC client. 

TBCC and WHKC – and RFID items

Staff are asked to desensitize any items placed in the TBCC and WHKC trays to help avoid unnecessary alarms  when staff are collecting mail.  Thanks.

POS machine

Our POS receipt printer has a cracked piece inside that is affecting the paper feed.  Receipts become unreadable when the paper roll falls off the holder and the paper stops feeding.  We are looking into a replacement.  In the meantime I would advise staff to watch to use the feed button on the printer before printing a receipt.  That way, it the receipt becomes stuck, staff can guide it out manually.

Consult office and Service Area Phones

The three service desk phones (220-6855), the phone on Brian’s (220-3748) and Grace’s desks (220-3747) and the phone in the consult office (220-3749) are now all connected with  a ‘call pick up’ feature, allowing the calls from any of these phones to be answered from any of the other phones.

This will provide better service coverage.   If the service desk phone rings and no one is available to respond, it may be answered in the consult office or at the staff desks, by pressing the pick up button and lifting the receiver.

Room 1459 

Room 1459, the staff meeting room in the corner beyond the public computer area is not included in our public online booking system, however can be booked by staff through the Outlook Calendar System.

Since this is designated as a staff use room, though students can use it when available, it is keyed to the AH6 key that is on the #3 key ring (similar to most internal offices).

Memory Sticks

We do have memory sticks to support staff work.   Sara will keep these at her work area.  Please let Sara know if you require a memory stick.

Circulation  Schedule

In an effort to reduce the email in staff mailboxes, Brian will now be forwarding the circulation schedule only to those regular staff on the schedule as well as all student staff.  

Please let me know if you have any questions, concerns or suggestions.

Mary

HSL Access Notes - June 22nd

Hello Everyone,

A few notes for the week...

Welcome to new staff

As Susan mentioned earlier this week, please welcome our new staff members.

Sara Ziegler will be starting on Monday, June 25 in the Information and Technical Support role.  Sara has a wide range of support and customer service experience, completed her BA in  Psychology in 2009 and is currently taking a Medical Terminology course at Mount Royal.  Sara will be dividing her time between the Service Desk and the Administrative offices and her duties and projects will include supplies, scheduling, creating a central filing system,  working with Sharepoint and other administrative tasks.

Michelle Lemieux is a recent grad from the U of A MLIS program.  Her undergraduate degree is in Engineering and she worked in that field before starting library school in 2010.    Michelle will be working with Dr. Ken Corbet to complete his Occupational Medicine website, and will also be contributing to our liaison and instruction programs as well as doing shifts in the consult office.  Michelle’s contract goes until April 30, 2012.  Her first official day will be Wednesday, July 4.

Summer Hours

Our summer hours are now posted on the HSL and Faculty flat panels.  Signage has also been posted.  Staff are asked to pass this information along to clients, especially those who regularly use the library on weekends.  HSC does not encourage members of the public to use the building outside of regular business hours.   TFDL does have weekend hours, so may be a good option for many.

Health Sciences Library will be CLOSED Saturdays, Sundays and holiday Mondays (July 2 and August 6) in July and August, beginning Saturday June 30th.  Weekend hours will resume on Saturday, September 1.

 Microfiche

The HSL microfiche machine is currently out of order.  We are waiting for a service call.

Podium Computer 1460A

The instructor workstation in 1460A is not operational and will be replaced early next week.

New HSL Laptop

The new Dell laptop should arrive in HSL next week and will be bookable.  We do not have an online booking option yet.  HIN staff are welcome to call me to book HSL equipment for the time being.

Consult Office, IM and Email coverage

Lourdes will be working on the consult office/desk schedule for July this week.

Michelle will be added to the consult office schedule.

IM will continue to be monitored by consult office staff.

Lourdes will monitor the hslibr email on an ongoing basis.  When Lourdes is going to be away, she will flag in hslref and the staff in the consult office will monitor.

Fines Paid Mystery

Every day we verify that the fines paid through our POS balances with our fines paid in Sirsi.  However, on the morning of June 14^th, a $4.00 fine was paid without any record of this in Sirsi.  That means that we may have a client who claims that he paid a 4.00 fine that is still showing as unpaid in his record.  If this happens, the client is likely right and the fine should be cleared.  Please flag for me as well.  Thanks.

Access to online resources 

A reminder that UofC clients can log in to use online resources using either their barcode and pin numbers or their eID and password.

Self Checkouts

Curious about self checkout numbers at HSL?

March:  checkouts: 108 renewals: 10    Total:  118

April:  checkouts: 127 renewals: 18    Total:145

May:  checkouts: 169 renewals: 66    Total: 235

Service Desk Phones

The two 220-6855  phone system at the service desk seems to be working well to date.  If a call is answered at one pone, but can be better handled from another station, the call can be transferred from one phone to another as usual even though they have the same number.

Any questions, comments or issues, please let me know.

Thanks.

STAMPEDE ½ DAY (Paid Holiday)

The Calgary Stampede is celebrating it’s 100^th  anniversary this year!

As per Article 28 of the Collective Agreement:

·         Article 28.01(a) Stampede ½ Day [one-half (1/2) day to be taken during the period of the Stampede on a day designated by the Board].

·         Article 28.01 (b) No entitlement in respect to the Stampede ½ Day shall apply to any Employee who is on vacation, sick leave, Workers’ Compensation, or any other leave during the period of the Stampede.

·         Article 28.01 (b) When the Board denies the Employee the Stampede ½ Day due to operational requirements, the Employee shall be compensated for those hours on a straight time basis only.

·         Article 28.02  Part-time (Regular, Sessional, Temporary, Temporary Relief, Limited Term and Recurring), Casual and Student Employees. Entitlement shall be the same as in Clause 28.01 above except that an Employee shall receive 4.4% of the Employee’s pay each month in lieu of pay for Paid Holidays.

Please Note:

·         Employees who are working during the period of Stampede (for 2012, the period is 06 July to 15 July) are entitled to the ½ day paid holiday.  Combining the Stampede ½ Day paid holiday with ½ day of CTO, Flex, Vacation, NLD or PLD is, like any other requested time off, subject to operational requirements.

·         Employees noted in Article 28.02 are eligible for the one-half (1/2) day off during Stampede but will not receive any pay for this time as they are receiving the 4.4% each month in lieu of pay for paid holidays.

Please let me know if you have any questions, concerns or suggestions.

Have a great weekend.

Mary

HSL Access Notes - june 15th

Hello Everyone,

HIN June 18^th and 19^th

On the afternoon of Monday, June 18 and all day June 19, HIN Knowledge Centre library staff are off-site attending a meeting.  Clients who require immediate library assistance, will be directed to the Health Sciences Library circulation desk, phone at 403-220-6855, or email at hslibr.

Consult Office Schedule

Our regular Consult Office schedule resumes next week.

I believe IM and hslibr will be monitored by the librarians in the consult office (to be confirmed).

Librarian Referral Form

If a librarian is not available, and a client would like to have their research request referred to a librarian for assistance, we now have a helpful referral form.  There are copies in a folder in the service area file drawer labelled Librarian Referral Form.

Did anyone have a chance to use a form this week?  Any comments or feedback from clients or staff?

Sirsi Records – Important

A message from Rob Tiessen regarding Sirsi records…..

I would like to remind everyone that they should never, ever edit the alt ID number (alternate ID) in a user’s record in Sirsi. 

The alternate ID is used to match changes in a user’s record.  For example if a student changes their phone number in the PeopleSoft Student Centre, the alt id is used as the match to change their user record in Sirsi.  Removing the leading zeroes from a student or staff members alt id, will mean that their information will never update when a change is made in PeopleSoft.  Since we have gone to a lot of work to make sure that updates in PeopleSoft flow through to Sirsi, this is something we don’t want to ever see happen. 

The alt ID is not the same as the PIN, even if the numbers in both fields are often identical. 

UofC Casual Staff

Rob Tiessen confirmed this week when I was following up with a client query, that casual UofC staff are not eligible for library privileges.  They could be offered privileges as any other member of the public.

Access to HIN resources on HSL Public Computers

Generally on the HSL public computers clients needing to use HIN online resources need to authenticate using their HIN barcode and pin numbers.   The computers in the Computer Commons do not require the authentication for ease of use during instruction sessions.

Information for clients to Update UofC email

When following up with a client this week who ran into problems with his email login for our room booking system, I spoke with both HR and IT to try to find out more.  I learned that email updates seem to have changed with the new systems.

They indicated the following:

• Students: Still need to go into MyUofC and then into the Student Center to update their email (choose preferred email)
• Staff:  Do not have this option in MyUofC any longer.  Staff and faculty now need to call the IT help desk (or contact IT by email) to update their UofC email.

Front Doors

Our doors appear to be working properly at the moment, but please continue to monitor closely, especially to ensure they are latched and locked at closing!    

·         No lights on doors:   Proper alarm mode

·         Red light(s) on doors :  Not alarmed  - this means that staff need to set off the alarm, wait for two green lights, then press the reset button at station #3

·         Two green lights:  doors locked and ready to reset -  press the reset button at station #3

1460ZA Doors

One evening this week the 1460zA doors (leading from library to 1461-64 classroom hallway)were found to be unsecured.  The locks on these doors are on an automatic lock program.

·         Until the shared access is completely set up, these doors should always be in a locked mode.  This means there are flashing red light s on the crash bars, and the light on the card swipe is red.

·         If the doors are not locked and not alarmed, there will be no lights flashing on the crash bars, and the light on the card swipe will be green.

·         If doors are found unsecured evenings and weekends, please call security at 220-5333.  HSC security staff should be able to ask their supervisor to check the programming and ensure the doors are secured.

History of Medicine(HOM)Room

There have been small wet spots on  one ceiling tile in the HOM room both this week and last week.  In both cases plumbers have been able to resolve the problem that seem to stem from small water issues on the floor above.  Staff are asked to continue to check the ceiling tiles for any fresh wet spots during regular walk arounds.  If wet tiles are noted during evening and weekends please call security at 220-5333.

Downtown Campus Mail Label

Mail sent to the downtown library (with a Downtown Library mail label) was returned to us recently as undeliverable.  We have updated the mail label to Downtown Campus with library address information and contact person.  This seems to be working well.  The new template has been saved in the R drive :Health Sciences Library:  Mail Labels.

Lost and Found

We continue to collect items in our lost and found.  This week a cell phone was found in the women's washroom and never claimed.  It has been taken down to HSC security desk for sae keeping if anyone happens to inquire after it.  Also added to our HSL lost and found:  a Macbook plugin and a wireless earpiece, in case people are inquiring.

Please let me know if you have any questions, comments or suggestions.

Wishing all a pleasant weekend.

Mary

HSL Access notes - June 8th

Hello Everyone,

A few notes for the week…

Doors

Our doors appear to be working properly at the moment, but please continue to monitor closely, especially to ensure they are latched and locked at closing!     Please note that the door are in the proper alarm mode when no lights are showing on the doors.  When the alarm goes off,  doors should lock and green lights should go on.  The reset button at the service desk needs to be used to then reset.  If the alarm and doors go ‘out of sync’ , for example, the alarm goes off when one of the doors is still  open (often happens if someone is coming in with a book that sets off the alarm), a red light may appear.  If the reset button is pressed and there is still a red light showing, the doors are not in a proper alarm mode.  Staff will need to set off the alarm and then reset (wait until you see two green lights before pressing the reset button).   It is only when there are no lights showing that the doors are in alarm mode.  Thanks.

Individual Study Rooms

As noted last week, one student has booked 1481C until August 31^st.  So it will be very important to track the use of the key over the next few months, when it is signed in and out.  There is a simple spreadsheet that needs to be completed by staff and initialled by the client and staff each time it is signed in and out.  His room booking form and the spreadsheet are in the extended room booking binder.

There are now additional clients who may have access, Dr. Hogan, Dr. Stahnisch, and Dr. Jim Wright as well as Dr. Lampard, and student Mikkel Dack.   Since there may be confidential information in the room, staff should ask for ID when someone asks for the key.  At the moment the student has the key and 1481C should remain locked.

 Room 1481 D also has an extended booking and will remain locked. 

Consult office - June  11 – 15

There are a number of librarians away this coming week and consult office hours will be form 10:00 – 2:00 each day.  Thanks to Yongtao and Carrie for assisting with consult coverage on Wednesday and Thursday. 

Lourdes will be monitoring the hslibr email and IM chat this coming week.

Librarian Referral Form

If a librarian is not available, and a client would like to have their research request referred to a librarian for assistance, we now have a helpful referral form.  Thanks Janine for working on this form and for everyone’s input. 

Susan has  incorporated suggested changes into the search form that is attached.  We will use it at the HSL Service desk June 11-15 and see what changes if any need to be made.  There are copies in a folder in the service area file drawer labelled Librarian Referral Form.

AHS staff registering for Instruction Sessions

An update from Susan

AHS staff can register for MyLearning Link courses on UofC computers as well as AHS computers.  Please follow steps below.

If clients come to the HSL desk wanting assistance registering for courses:

1.        The client needs to sign in to my.albertahealthservices.ca  using their username and password.  The user name IS NOT necessarily their email name (my user name and email name are different).  Calgary clients MUST select the Calgary portal. 

2.       On the AHS page, select INsite.  It is an image in the centre of the staff tools section.  This will open in a new browser.

3.       From the Insite page, find MyLearningLink.  Right hand menu, under Forms,  Policies, Tools

4.       Click on MyLearning Link

5.       Sign in again using the same username and password.  (this is new, previously MLL required different credentials)

6.       Courses can be searched for and registered for.

Also, there are instructions for registering at MyLearningLink inside the HIN instruction session pamphlets at the HSL desk.

New books

We have received our first books this week that have the new final processing.  That is our books will now be stamped with the “Library University of Calgary” stamp (similar to main campus books), and our spine labels will have HSL included just above the call number.  This will mean that the HSL on the spine labels will be the way to visually identify our books.  This is an industry standard.

New books are also now being tracked when in transit from final processing by being checked out to an ‘available soon’ card.  When new books arrive they now need to be discharged as part of the routine process.

Intranet

Have HSL staff visited the HSL Intranet site yet at:  https://spse.ucalgary.ca/sites/HSL/default.aspx

We are working at building the information on this site and more information and details will be forthcoming.

The main page includes instructions for adding content to the site.  We hope this will become the ‘go to site’ for information that supports daily work, services and operations.  This will also become the place to save and find master copies of the most up to date information.

There is a link to weekly desk schedules, and the staff away calendar.

Currently the site includes the following areas, and the coordinators or leads in these areas would oversee the content.  We would love to hear everyone’s ideas to make this a valuable information and communication tool.

Access

Collections

Communications

Instruction

Facilities

Peer mentorship

Reference

Staff are encouraged to log into the site using their ucalgary eid .

All comments and feedback are welcome.

Voids

Generally POS receipts are given to the client.  However  receipts for POS transactions that are voided must be retained and processed with the daily deposits.   These receipts for voided transactions should be added to the cash drawer .  Thanks.

Mary Grant