HSL Access notes - February 25th

Hello,

Happy Retirement

We wish Annley every happiness in her retirement after 9 years of being such a special part of HSL.

We will celebrate Annley’s retirement on Wednesday, February 27^th, 3 – 5, in the Atrium.

Best wishes

We wish Sara a world of good wishes as she completes her contract at HSL and looks forward to exciting plans ahead.  

We will celebrate Sara with a coffee party on Thursday, February 28^th, from 11- 12 in HSL staff area.

Group Room Survey

We are once again doing  a survey of the number of groups using our study rooms at the front of the library (1453, 1454,1455, 1456A, 1456B, 1458, 1459), for the week of February 25 – March 3rd.  The count will be done at three times during each weekday and twice on Saturday and Sundays.  The survey sheet is on the credenza behind the service desk.  Staff assigned to the desk at 11:00 a.m., 3:00 p.m. and 7:00 p.m. are asked to record the count.  Thanks.

South Health Campus Knowledge Centre

We are receiving more questions from AHS clients at South Health Campus.

·         The SHCKC does have a pod of 12 UofC workstations.

·         Does not have a print collection at this time, though some ‘Compulsory Ed’ materials (BLS and NRP manuals) will be available in the future.

·         SHKC is not a hold pick up location.  Clients at SHCKC who would like to request books can do so through the outreach service by using the HIN online ‘Request a Book’ form.

·         Clients at SHCKC who would like to register for library services can do so by using the HIN online ‘Create an Account’ form.

AHS learning Activities on UofC computers

Last week we had an AHS staff members come to the desk to say that she was trying to access an AHS learning activity on our HSL computers.  Generally these activities need to be on a computer with an AHS IP address .  Taryn has advised that the best way to assist is to refer the AHS staff person to go back to their own unit to use a computer there.  She said with a large organization like AHS it’s impossible for us to keep track of all the permutations of AHS online learning activities.  So the best we can probably do is to let the AHS staff person know before they start that all HSL computers are U of C computers, not AHS computers.

1459 Bookings

We are now posting daily bookings of staff meeting room 1459 from Calendar on the dry erase sign outside the room.  This will allow students to use the room when not reserved by staff.  If staff are planning to use the room, please book in Calendar, or if it is a same day booking, please note on the dry erase sign.   If you have any questions about booking the room, please just let me know.

Flat Panel

The new content on the flat panel looks great!  Thanks to everyone involved with creating and adding new content  and designing new slides.  Brian is working on slide guidelines that should be available soon.

Extended Room Bookings

The extended room bookings are becoming more popular.  At the moment, three of the four rooms are booked by PHD candidacy students.  These bookings are for a two week period.  We have not had a strict guideline on the number of ‘renewals’ students could request in the past.  However as demand increases, we feel that we need to set a limit of one renewal (for a total of 4 week reservation), if the room is available.  Please let me know if there are any questions or concerns from clients about the rooms or guidelines.

Thanks.

HSL Folded Handouts

We have used our supply of the green, folded HSL handouts.  For the time being please use the new HSL bookmarks to pass along HSL information to clients.

Sirsi Consortium renewals

Students from the Sirsi Consortium libraries, Bow Valley College, St. Mary’s and Ambrose, are able to borrow items from UofC using their own student cards.  They must come to UofC to borrow on site only, but can return UofC items to their own home library.  They can also renew UofC items online using their own student card.  Holds for these client would need to be staff facilitated through Workflows.

Borrowing Options for Physicians

Borrowing options for our many different types of clients can be confusing.

Lorraine Toews was asked about borrowing privileges at HSL by an Alberta physician recently.  Her response outlines the different options for this type of client very clearly, and might be helpful for all.

If I understand your email correctly, you do not have a clinical adjunct appointment with the University of Calgary Faculty of Medicine.  If that is correct, you can obtain a complementary U of C Library borrowing card (as a member of the College of Physicians and Surgeons of Alberta) from the Health Sciences Library service desk.  This card would permit you to borrow up to 50 print books, but does *not* allow you to access any of the Library's online journals or e-books. 

If you are an Alberta Health Services staff member (on their payroll), you are eligible for services provided by the Health Information Network (HIN):

http://hinc.ucalgary.ca

To obtain a library barcode and PIN number, you need to present your Alberta Health Services photoID badge at the Health Sciences Library service desk and we will register you in our database. Even if you are not an AHS staff member, you are always welcome to drop in to one of the HIN Knowledge Centre libraries.  Contact info for each library at: http://hinc.ucalgary.ca/contact

If you are not an AHS staff member, the Canadian Medical Association provides access to several online resources for CMA members.  More information, and contact info is at: http://www.cma.ca/clinicalresources/librarians

Student Assistant Volunteering in Brazil

During the month of May this year student assistant Jessica Bonaparte will be travelling to Brazil and volunteering with an organization called Global Youth Volunteer Network.  Information about the organization and a letter from Jessica explaining her involvement, are posted on the bulletin board in the HSL staff Room.  We certainly support Jessica with our wishes for a safe and rewarding experience.  Donor slips are also available.  If you are interested in finding out more, please contact Jessica at jmbonapa@ucalgary.ca

Please let me know if there are any questions, concerns or suggestions.

Mary

BMJ article: Framework of policy recommendations for implementation of evidence-based practice: a systematic scoping review

I found this BMJ article quite interesting. It indicates that there is a lack of awareness among many health-care providers of the tools for EBM/EBP, and offers policy recommendations to improve adoption of EBP. Disappointingly, libraries don't get much of a mention.

http://bmjopen.bmj.com/content/3/1/e001881.full

HSL Access Notes - February 12th

Hello,

Welcome

Welcome to AHS Librarian Rachel Zhao who will at HSL on Wednesdays and Thursdays in office 1492A.  Rachel's phone number is 220-4322.

Welcome also to Heather Rideout, our new student assistant who began training last week, and will be working every other Sunday.

HSL Family Day Weekend Hours

Saturday, February 16th      

OPEN  10:00 a.m. – 6:00 p.m.

Sunday, February 17th          

OPEN      12:00 p.m. – 8:00 p.m.

Monday, February 18^th          

OPEN 10:00 a.m. – 6:00 p.m.

Many thanks to Amy and Jessica for covering our holiday Monday shifts

POS and Pennies

There has been plenty of talk of ‘rounding’ as pennies move out of circulation.

Rounding will only affect cash transactions when we no longer have pennies in our POS.  We will be moving most pennies out of the POS soon, however will still be accepting pennies.

At HSL we will see this most for copy payments made by cash.  At this time the cost of copies remains at $0.08 for B/W and $0.39 for colour.

For Now, while we have pennies:

·         We will continue to charge and  give change as we normally do until we no longer have any pennies in our POS. 

·         We will always accept the penny as currency as it will remain on the active currency list. 

·         If a customer pays for a $0.08 copy, you charge them $0.08, ringing in the $0.08 in the POS.  They can give you the exact cash change and we will accept pennies, or if they give you $0.10, they will get $0.02 cents change.

·         If a customer pays for two copies, you charge $0.16, ringing in the .16 in the POS.  They can give you the exact cash change and we will accept pennies, or if they give you $0.20, they will get $0.04 cents change.

·         The only time you do the rounding is when you no longer have pennies in our POS. 

Once we no longer have pennies in the POS:

·         The penny will start to disappear shortly as people use them and they go to the banks. The bank is no longer circulating them, so when they go to the bank they end their existence.

·         If a customer comes and gets a $0.08 copy, you charge them $.08, ringing in the $0.08 in the POS.  They can give you the exact cash change and we will accept pennies, or if they give you $0.10, they do not get any change(or pay exact amount on a Onecard, or debit or credit card).

·         If a customer pays for two copies, you charge $0.16, ringing in the .16 in the POS.  They can give you the exact cash we will accept pennies, or if they give you $0.20, they will get $0.05 cents change.

POS and Credit Cards

We are now able to accept American Express credit card payments.  These transactions would be processed through the POS and the Transelect machine as our other credit card transactions (Visa and Mastercard).

Sirsi - Updates

Our Discovery Systems team have implemented a few changes the will be to the benefit of clients and staff.

Recalls:

Items that have been recalled but are no longer required because the hold has been cancelled or fulfilled by another copy will no longer continue to show as recalled and require extra attention.   The system will now recognize when these items are no longer need to fulfill a recall and will be released from their recalled status, reinstating the original due date for the client.

Fine grace period:

The system has now implemented a 1 DAY grace period for term loans and two week loans.  While this will be a nice benefit for our clients who get their books in one day after the due date, it is not something that we are publicizing with our clientele.  So, if a book is returned one day late (in the grace period), there are no fines accessed.  If a book is returned 2 days late, the fines will be accessed for the 2 day overdue period, or at $2.00.

Cancelled holds:

If a hold is cancelled in Sirsi by staff, it will become immediately available for the next client on the hold list, and the client will be notified that is available, even if it is still in transit from another location.  If staff cancel a hold in Sirsi, it is important that there is follow through with the item at the same time, either pulling from your own hold pick up shelf or notifying any other pick up location.  This will ensure timely and proper processing for any further holds.

Sirsi Transactions

 A few Sirsi reminders:

·         When accepting fine payments, please first ensure that all checkouts in the client’s record are renewed or returned.  The fine for an overdue item will only show up in the billing screen once the item is returned or renewed.

·         Please close screens once a transaction is complete. If a client places an item on the desk near the RFID pad when a check out screen is open, it could be checked out to the wrong client.

·         When completing a client transaction ask client to confirm that we have the correct (and complete) contact information in the Sirsi record, and make any updates or additions (valid email is most important).

·         If signing out items to AHS staff, especially the BLS or NRP (they often need these only once every year or two), it is sometimes helpful to check to ensure their records will not expire in the near future.  If the record is about to expire soon, offer to renew the privileges (another 2 years), reviewing the record and updating where needed.  This will ensure that the client will be able to continue to renew online as necessary, and not be blocked by having an expired library privileges.

Clients

A reminder that staff can refer any clients with library privilege expiry issues to me for follow up.

Instruction handouts

We have received quite a number of questions regarding the instructions sessions this term.  The handouts for UofC instruction sessions, HIN instruction sessions and citation management sessions are available at the front desk, and we encourage clients to take a copy.  The information is also posted on our HSL bulletin board and online. 

Shared Access Study Room update

Our shared access to study rooms 1461 – 64 has been delayed while parts are ordered for a new panic bar on door 1460ZB.  This could take as long as 2 months.

Main Doors/Gate

We are also waiting for a part for our 3M gate.  At the moment our gate and door system is partially working.  Please continue to monitor the gate and door as usual, resetting the doors if there is a light showing on the maglocks.  Please check with your supervisor for more information.

Staff Meeting Rooms 1459 and 1487A

·         We are now posting the daily meeting times for meeting room 1459, so that clients will have a better idea of availability.  If staff need to book a meeting in this room ‘same day’, please add the time to the white board outside the room.

·         Room 1487A, next to Caitlin’s office, is now set up as a small meeting room and can accommodate about 6 people.  Staff can book the room through Calendar.  Go to ‘Open Shared Calendar’-type in HSL and all HSL bookable rooms should appear in a list,  then select 1487A.

HSL bookmark

Our HSL bookmark has been updated. It includes our url, a QR code for our homepage, our hours,  and phone and email contact info.  These may be helpful for clients requesting general HSL information.

Please let me know if there are any questions, concerns or suggestions.

Hope everyone is looking forward to a pleasant Family Day weekend and for our student assistants, a good Reading Week break!

Mary