HSL Access Notes - Oct 9th

Hello Everyone,

  

Welcome

New student assistant, Sarah Wong began training on Thursday, October 4th.  Sarah will assist with Monday and Thursday evening coverage.

Please join me in welcoming Sarah to HSL!

Our Monday evenings for the next few months will be covered by our two student assistants, Amy and Sarah.

Sirsi and 3M Error Message

Discovery Systems staff is following up with an pop-up window issue that appeared after our latest Sirsi upgrade.  Staff may notice, a pop up  window that asks the users to “Select target application” .  If staff see this pop-up window message, select the appropriate application (usually a workflows option).  The window will disappear, and the transaction will complete normally. 

Time Away

I will be away for the week of October 22nd - 26th.

Online Room Booking Limits

Students using the online room booking system have asked recently how the limit of number of hours booked per week applies to HSL and TFDL rooms.  I have confirmed that the limits apply separately to the TFDL and HSL rooms.  That means a student can book their 3 hours/week limit at TFDL then also book their 2 hours/week limit at HSL.

HSL Room Booking Updates

• In response to client requests at HSL to have room bookings available on the half hour, HSL is going to be moving to this option on November 1st.
• The HSL room booking hours/week limit will also be increased at that time to three hours per that will bring our limit in line with that of TFDL.
• If clients have problems logging into our HSL room booking system, please forward their client information to me.  At the moment we will follow up on an individual basis.  In the future we hope to have more troubleshooting information on the booking webpage.

Holds 

We have been finding a few holds on our hold pick up shelf that have not been properly processed and stamped with the pick up date.  A few reminders…

·         Holds need to be discharged in order for a client notification to be triggered.  This includes items pulled from our shelves as well as items received from other locations. 

·         If in doubt, please discharge, and check for hold pick up location.  

·         If pick up location is HSL, please stamp with pick up date (7 calendar days from date of discharge) and place on HSL hold shelf. 

·         If hold pick up location is other than HSL, please note location on the hold flag, charge out to HSL transit card and place in appropriate mail tray.

 RefStats

We are seeing more clients coming to the desk with questions and requests for assistance.  Staff are asked to regularly record reference, directional and technical questions in RefStats.  This tool is used to help us learn more about the types of questions and timing of questions at the desk. It is best practice to enter the questions as they are received at the desk, however if staff need to enter questions after the fact, please use the backdate feature to enter appropriate date and time of the questions.

If you have questions about what types of questions can be recorded, please ask your supervisor or Caitlin.

Copyright and Reserve Reading Binders

Further to a question that came up at the desk last week, I have confirmed with the UofC Copyright Office that students borrowing binders of readings from our reserve collection may photocopy or scan one copy for individual study under current copyright rules.

Staff Time Away

Staff are reminded that any PLD or NLD days off need to be used before the end of the 2012 calendar year.  If the days are not used, they will be lost.  Your balances for time away can be viewed by clicking on  ‘balances’ on your timesheet reporting page.

POS Printer

Our POS receipt printer is still feeding poorly.  It is helpful to gently pull the receipt as it prints.

Commons Bookings and Wall

·         Sara and I are the contacts for the Computer commons bookings, but HIN/HSL librarians can also book this space for instruction. 

·         Booking information:  If staff are making a booking, it is helpful to know the number of stations required, the status of the  session (eg.  closed, drop-in, tentative) as well as the name of the person booking and any other contact information for the session. 

·         One room or two?  Sessions that require 24 or less workstations can be made in one room only, while sessions that require more than 24 workstations should be booked in both rooms (1460 A & B).

·         Schedule:  Each Monday the schedule for the week is posted and service staff operate the moveable wall according to the session needs.  For example, If both rooms are booked the wall will not be pulled. 

·         If a session is added during the week, please let Sara or myself know so that we can add it to the posted schedule.  Thanks.

·         Service staff covering the front desk are asked to monitor the operation of the wall moving back and forth as needed.  Thanks.  The wall panels need to be aligned and joined in a certain way in order to ensure a proper seal for the final panel.  I can review the process with any staff who are not yet familiar with the wall.

POS and Transelect Transactions

There have been a few transactions recently that could not be completed properly on the POS after the transelect part (debit or credit) of the transaction was already completed. 

·         To avoid this situation where a credit card or debit refund needs to be processed, it is best practice to begin a transaction on the POS (fine payment, card add-on) proceeding to point just before payment info is entered – a partial receipt will begin to print. 

·         At this point proceed with the transelect part of the transaction.  

·         Once the payment is approved, complete the POS part of the transaction.

·         Give the client both the POS and the cardholder copy of the transelect receipt. 

·         The merchant copy of the transelect receipt always goes into the cash drawer.

Microfilm Reader and Collection

The HSL microfilm reader is flagged for disposal.  Discussions are underway about the transfer of the  HSL microfilm collection to the HDL.  Even while the collection is still onsite, clients who need access to material only available on our microfilm or fiche may best be served by placing an ILL request, noting in the ILL form that while the item is in the collection, it cannot be viewed due to mechanical problems.  Another option that could be used as an exception,  if clients need the material immediately, would be to sign the microfilm out manually and have them visit the 5^th floor of TFDL for viewing.

Flat Panel

If the flat panel mounted in the library is showing an error message:

1.  Reboot.  There is a keyboard sitting on top of the panel.  You will need to use a step stool to reach it.  Press ALT CTRL DEL.  You may need to do this twice.  This will reboot the PC and hopefully solve of the problem.

2.  If it does not, email ITSHelp and tell them what the error message is.

 Brian Evans and Janine Miiller are the contacts for loading content on the flat panels.

Retirement reception photos

Photos of Grace's retirement reception have been uploaded to the HSL shared drive under Images – Grace’s Retirement Event.  Thanks Tuyet for taking the great staff photos!

Upstairs Storage Room

We are losing our 2^nd floor storage space.  Items from the room will be moved to HSL this week.

Please let me know if you have any questions, concerns or suggestions.

Mary

HSL Access Notes - August 7th

Hello Everyone,


A few notes for the week….


New delivery

The weekly notes will no longer be distributed by email.  I will send out an email with a link to the Keeping Current blog post of the notes.  Please let me know if you are having any trouble accessing or viewing the blog.  The blog is bookmarked on the service counter workstations.


Vacation Coverage

While I am away (August 7 – 17), please report any facility concerns to Brian or Sara and any staffing or operational concerns to Susan.  Sara will be able to assist with bookings for the Computer Commons and extended bookings fort he small group rooms.



August Schedule

The HSL August consult office/desk schedule  has been posted on the HSL Intranet.  This will become the master copy of the schedule, and any changes that need to be made should be made on the Intranet file.  Lourdes' shift at the desk has been changed to one longer shift in the afternoon.



Sirsi Upgrade and Downtime

The tentative dates I have heard for the Sirsi upgrade (and shutdown during this period) is August 17th-20th.   We will likely need to use manual processes for a day or two.   I have asked  Discovery Systems to pass along any details to Brian, who will pass them along to HIN/HSL staff.



RFID Tags in HDL and HIN items on HSL Hold Shelf

A reminder that staff are asked to place RFID tags in items that are going on our HSL hold shelf.  This is to allow clients to then use the self checkout and provides extra security for the items.



HDL Journal Loans

Clients may place holds and borrow journals from the HDL, however these items are generally only 3 day loans.  Clients may renew these an unlimited number of times, but they will not receive any renewal reminders, so it would be easy for them to fall into an overdue situation.  Staff are asked to alert clients of 3 day loan renewal situation when checking out any 3 day items.



HSL Referral List Update

Sara has updated the HSL referral list that is available on HSL Intranet.  This is helpful for indicating who can assist with different assignments.



BLS/NRP for AHS and UofC

We have copies of the BLS/CPR(Basic Lifesaving manual) and NRP(Neonatal Resuscitation text) on both the Compulsory Education shelves at the front of the library as well as in the main stacks.  The Compulsory Education copies are set up in Sirsi for AHS staff only, so they can be checked out and renewed regularly for any client with a CHR or TBCC profile in Sirsi.  The copies in the stacks work best for UofC clients since these would also work as a regular loan and can be renewed online.    As an exception (for example if our main stack copies are all out), staff can use an override (twice) in Sirsi so that UofC clients can borrow the Compulsory Education copies, but clients then will not be able to renew these items without staff assisting with the override again.



UME Clients without cards yet

We have seen a few new UME  clients who have valid  records in Siris, but who have not yet received their UofC Onecards.   The UME program began August 1st, so we may see a few more of these clients over the next few weeks. 

 In these cases the record shows a ‘dummy’ number in the barcode field that begins with UC followed by 4  numbers (eg. UC24567).  Their barcode will be the number of the back of their OneCard once they receive it. 
As I understand it, the UME Office has made arrangements with the Campus Security ID Card Office on main campus so to have the UME cards created and sent to the UME Office for distribution.  This however may take a bit of time.
 In the meantime the new UME student with the dummy  barcodes can borrow items on their record as an exception, but will not be able to renew online or access online resources or services such as holds, or  ILL until they have their card and barcode.
 If these clients do borrow items, please let them know that they will need to renew by calling in until they receive their barcode, and add a note to the Extended Info screen indicating the situation and the action taken plus staff initials.
 If clients do not want to wait for their card from UME, they can go to the Campus Security ID Card Office in MacEwan Centre on main campus to pick up their card.  If referring clients to main campus office, please advise them to call the office to ensure all is in order prior to making the trip (phone 220-7290).  We have maps in our public handout display that has the map of  main campus, the Campus Security ID Card Office contact  information, and directions from HSL to main campus.  
Campus Security ID Card Office Hours

Open:  8:30 a.m. – 4:30 p.m.  Monday - Friday

Closed from 12:00 – 1:00 p.m for lunch daily

Open until 6:00 p.m. the first Wednesday of each month



Journal Count

We are continuing an ‘in library use’ count for the following four journal titles during the months of July and August:

·         Oncogene

·         Journal of Cell Biology

·         Drugs

·         Pharmacoeconomics

Students will be recording a stick count of any issues of these titles on a stat sheet at the front counter before shelving.



Rooms and Map of HSL and Area


We now have a more up to date map of HSL that has been labelled with room numbers (thanks Diana).  It also shows some of the office numbers that are close to HSL. A copy of the map is attached and a print copy (11 x 17)is at the front counter.

·         Available for online booking:   1453, 1454, 1455, 1456 A & B, 1458

·         Available for online booking and extended booking:  1481 A, 1481 B, 1481C, 1481D

·         Not currently available (eventually for online evening and weekend booking): 1461B, 1462B, 1463A &B, 1464 A&B

·         Available for internal staff booking:  1459, 1460A & B (Commons), 1483 (HOM)



Computer Commons – update

Up until this point, the Computer Commons was the only area in HSL where food and drink have not been permitted.  We are now updating this policy to permit beverages in the Computer Commons.  This reflects the guidelines used in the Research Park at TFDL.  The HSL Computer Commons is now a 'no food only zone'.



Printing Options with Older  OneCards

Clients who have an older OneCard that is not recognized by our Network Printer,  can still add funds to their cards and use their cards for transactions in our POS.

Therefore they can use the back up printer and still pay at the POS using their OneCard (or cash, debit or Visa or Mastercard).



Key Projects

HSL Key inventory:  Leslie has been working on an inventory of all HSL keys.  Leslie will be asking staff for the numbers of their office cabinet keys.

HSL door Key control:  Sara is working on a key control system to track HSL door keys. 



  I will be away on vacation August 7 – 17th.

HSL Access notes -November 25th

Hello Everyone,

New Doors /Gate
We now have the new door, gate and RFID circulation function all operational at HSL.
Doors:
· The two main doors will open outwards, and will allow two-way traffic.
· There are no swing gates.
· There will be an automatic access button for the doors, against the wall on your right side as you enter the library and exit the library.
· The locking mechanism on the doors will be controlled electronically to open and lock according to our hours of operation.
· After hours the doors will operate by card access only.
***Please Note: Staff cards will be used for access, however staff with older cards will need to go to main campus for an updated card
Important: Doors still need to be checked to ensure they are secure at the end of each shift – we have had some problems with the doors fully latching. Thanks.
Important: If the electronic locking is not operating properly, that is not locking as expected at night or unlocking in the morning, please call Security at 220-5333 immediately and request assistance. They are able to manually override the system when necessary.

Doors and Gate and Alarms
The new gates and alarms have been in operation for almost a week, and we are still getting to know more about them. Here is what to expect…
· The gate and alarm operation of our new doors was fashioned after the system in place at the Law Library on main campus.
· The gate and the doors both have separate audible alarms.
· The gates also have a flashing light when alarmed.
· The gates will alarm when an item with a sensitized RFID tag goes through the gate in either direction. This is a short audible and visual alarm. We have seen this happen with people returning their HSL books for example, or if you just pass an item by the gate to check if it is sensitized, but do not proceed through the gate to the exit. The audible alarm will cease after a few seconds.
· If an item with a sensitized RFID tag goes through the gate and toward the door, the system wants to prevent the loss of the item. You will hear the gate alarm and the higher pitched door alarm and both doors are programmed to lock (or to close and lock if they are ajar at the time of alarm). This will hopefully encourage the person with the item in question to return to the desk.
· Important: The red re-set button by station #3 at the service counter needs to be used to unlock the doors.
· The audible door alarm will cease on its own after 15 seconds.
· As usual, when the alarm sounds, it the service desk staff responsibility to follow up by checking for items that may be setting off the alarm. We may hear quite a few alarms due to items checked out prior to the RFID system being used at checkout. Please offer to desensitize these items by renewing using the RFID system or simply selecting the 3M RFID checkout button (highlighted in green when selected) and moving the items over the RFID pad area of the service desk. Thanks.
· Items with RFID tags (all HSL books, most TFDL books, etc.) that have not been desensitized in the RFID system, for example those that were checked out prior to our system being up and running, will set off the gate alarm.
· Some items such as RFID tagged CPL items will need to be ‘passed around’ the gates. When I tried this I found that the gates can sense items close by even on the outside, so passing around may mean moving the item as far as possible away from the gate monitors, for example around the outside of the gate and lifting the item.
· There are also lights on the mag locks positioned at the top of the doors that at times show a red light , a green light or no light at all. We are trying to gather more information about how to interpret and manage these lights.
As with any new system there may be some unexpected situations that arise. Please let me know about any unusual situations, client comments or concerns.
Please let me know or speak to your supervisor if you have any questions about responding to a gate/door alarm situation. Thanks.


RFID
We began using the RFID system for circulating books this week. The RFID pad is at station #1 (closest to POS) only, so all items being checked in and out should be handled at station #1.
Other types of client assistance or registrations can be handled at station 2 or 3. The RFID pad sensitizes/desensitizes items when items are checked in or out.
· It will likely take some time to become used to the system. How many books can be read at once, where or how to move them across the pad area, etc.
· Please watch your screens carefully to ensure items are properly checked out.
· Not all books that we handle at the desk will have RFID tags. In these cases, scan barcodes as usual.
· If you find HSL items that do not have tags, tag or place aside for tagging. Staff will continue to check returned items for tags before shelving. We are not tagging items from other locations that do not have tags.
· For the next while we will be hearing the alarm when clients go through the gates with books that have been checked out and desensitized prior to today. We will offer to renew the items, or desensitize using RFID so that these books will then be desensitized for the client.
I will be sending out fuller training documentation within the next few days. I would be pleased to demonstrate to any interested staff, or feel free to give it a try at the desk to see how this new technology will work for us.

Time Away Request and Staff Calendar
A few reminders about AUPE leave balances and AUPE leave processes at HSL ….
· Remember, the 2 PLD days must be taken by the end of the year, or lost.
· The 6 NLD days expire at the end of 2012.
· Also please ensure your vacation balances are below your yearly entitlement by the end of December, and remain below your yearly entitlement throughout the year. You can check your balances by selecting this option on your electronic timesheet.
· Flex also needs to be kept below 14 hours at any time.
If you have any questions about balances or managing time away, please let me know

Now that staff have access to the time away calendar we can streamline the HSL time away request process. I’ve outlined steps below that should work .
· Staff submits brief email request to Mary with time away dates
· Email approval response from Mary to staff
· Once approval received, staff required to enter in time away calendar same day or as soon as possible (**see note below) indicating the type of time away (Vac, flex, etc.)
· Staff submits printed time request form with pertinent time sheet for PLD, NLD and Vacation days.
Please let me know if you have questions about the time away calendar.
**Since the time away calendars are used by staff to create the desk calendar and check for operational coverage and used by staff to plan time away, it is important to keep the calendar as up to date as possible. Thanks.

Holds
The new processes are working well and we are seeing increased traffic of items between locations. With the new system the pick up location is the key for processing rather than the home location. If we check in a TFDL book at HSL (or any item regardless of its home location), that has a hold with a HSL pick up location, we simply process and place it on our HSL hold pick up shelf. While there are a number of steps behind the scenes, the new process improves hold service and delivery for our clients.
Duplicate hold requests
I have just noticed something this week with holds when there are multiple copies in various branches.
A client can place a hold on a title that has copies at HSL, ACH and RGH, for delivery to TFDL. We can pull our copy, place on transit card and send over. However once the item is checked out on the ‘in transit’ card, and until the client charges the book out at the pick up location, the system looks for another copy, so in fact other branches will likely see the same title on their hold list (or 3+ days old hold list) when the hold will actually be filled by the first copy pulled. This is a bit of a glitch with the mail service delivery, and the best practice is to check item records for those items on the old hold list to make sure they are not a duplicate request.
Pick up by dates on hold slips
From Discovery System staff….
As of Tuesday, November 8th, Symphony (sirsi) no longer provide a “Pickup by” date because we are now using “mail service” to allow patrons placing a hold to pick the branch library where they would like to pick up their hold when it becomes available. The logic in Symphony is that if the hold is being mailed, then it doesn’t need a pickup-by date! However, we still want this date in the system so are running a report at quarter-past every hour to add the pickup-by date. So if you trap (or discharge or checkin) holds before xx:15 and re-print your hold slips at xx:20 after the report runs, the hold slips should have the expiry dates printed.
I think it is best practice to pull and discharge (or trap) the holds as soon as possible once the on shelf hold list is received. At HSL this generates the hold slip. If the item is going to another location for pick up, there is no date needed, so you can indicate the pick up location on the slip, place in the book, check the item out on the in transit card and send it on its way.
If the item is for pick up at the discharging library, you will want an expiry date on the slip. When discharged, the slip will print – sometimes with and sometimes without a date. At HSL this week we started by keeping the books at the desk then reprinting the slips with the date after 15 past the hour, but by the middle of the week we found it more expedient (and less waste of extra slips) to simply write the ‘pick up by’ date on the top of the slip and put directly on the hold shelf. What are other KCs doing?



HIN E-books
There are a number of ways to find e-books accessible to HIN clients remotely.
Check for individual title in the catalogue and click on the Calgary Health Region Users link.
Check the “Toolkits” menu on the HIN homepage for most popular titles in particular disciplines.
Browse the four E-Book packages through the HIN databases webpage:
hinc.ucalgary.ca > Databases > AHS Calgary Zone > AccessMedicine,
hinc.ucalgary.ca > Databases > AHS Calgary Zone > MD consult
hinc.ucalgary.ca > Databases > AHS Calgary Zone > Books@Ovid
hinc.ucalgary.ca > Databases > AHS Calgary Zone > STAT!Ref

HIN Handouts
New Consumer Health HIN handouts are now available for clients. This includes the ‘What your Library Account Gives You’ handout for patients and patient families and the Smart Surfing handouts.
The ‘Library Account’ handouts are on the cabinet behind the service counter at HSL. Staff are asked to continue to give a handout (either the patient/patient family or staff) to new HIN clients at the time of registration.

Display
We now have our Diabetes display on the large wooden HSL display unit that has been relocated close to the Consumer Health collection. It creates a nice space for the materials. This includes some HSL texts on the topic. Remember to scan this area if you are looking for some of our books on diabetes.

Lost Items
UofC ID cards or AHS badges found in HSL should be flagged for regular staff for follow up. We generally try to contact the client whenever possible and arrange for the client to pick up the items within a few days. A note is then attached indicating action taken, date and staff initials and they are placed in the top drawer by the POS.
Likewise other items of value that are turned in , such as keys or wallets or cell phones should be flagged for regular staff follow up. We generally try to contact client and arrange a pick up as soon as possible. If we cannot contact the client it is best to bring these types of items to Security staff at the Info/Security desk for safe keeping, including a note with date and location found and staff initials. This can also be included in the shift report.

Reno
Coming by mid December…
Accessible furniture for persons with disabilities
4 Stand up workstations for the stacks
2 Flat panel screens installed outside library and beside service desk

Coming in the New Year…
Self-check station
Service desk renovation with front entry

Proposed date for Grand Opening…February 2012

TAL
I learned recently that it is no longer necessary for UofC clients who are applying for a TAL card at our locations (sorry, this is not available to HIN clients) to complete the paper application form. Procedures will need to be updated to reflect this change. Any surplus application forms can be forwarded to me.

Viewing DVDs at HSL
Clients wishing to view DVDs at HSL may use the public computers and their own personal headsets, or they may also use the computers with sound in the 1461-4 classrooms.

HSL/HIN/HKN Holiday Potluck
From the Social Committee…..

Thursday, December 8, 2011
12:00 - 1:30 pm
HSL Staff Lounge
Please bring an appetizer or main course or dessert to share with everyone

New Parking Pass and Process for Arts Parkade Main Campus
The Arts Parkade transponder is being replaced by a new parking pass after December 1st . Please see Annley’s email for details about the new parking pass process.

Operation (formerly Circulation) Manual
This manual is currently residing on Brian’s desk as he works on the many revisions needed to keep up with the recent changes in technology and processes.

Audio Digest
We hold the most recent 5 years plus the current year for our Audio Digest collection. Currently we have from 2006 – 2011 shelved in two cabinets just around corner of the yellow wall as you go toward the book stacks. The 2009 – 2011 items are all RFID tagged, earlier copies are not. In the New Year we will be withdrawing the 2006 to make way for the 2012 items.

Please let me know if there are any questions, concerns of suggestions.
Wishing you a great weekend.
Mary

HSL Access Notes - October 7th

Hi,
A few notes as we approach the thanksgiving weekend.....

HSL Thanksgiving Weekend Hours
HSL will be open throughout the Thanksgiving Weekend
Saturday, October 8th : 10:00 a.m. – 6:00 p.m.
Sunday October 9th : 12:00 p.m. – 8:00 p.m.
Monday, October 10th : 10:00 a.m. – 6:00 p.m (holiday hours)

Timesheets
Please submit timesheets for the October 1st – 15th pay period by Friday, October 14th. If you have questions or concerns about timesheets please let me know or call the HR help desk at 220-5932.

Vacation Balances
A reminder that vacation balances should be reduced by Dec. 31st . Staff should have at most, no more than their yearly allotment banked. HR explains that the idea is that if you earn 3 weeks of holidays in one year, you would be taking 3 weeks of holiday each year.
The overall goal is that staff would generally never have more than one full year of vacation banked. Since staff earn vacation time every working day, the question becomes how to best manage to stay under the allotment balance at any one time. Ideally staff would be well under their full year balance by Dec. 31, 2011, so that as they earn additional time through 2012, they do not exceed the full year allotment balance, but still have the amount required for their vacation plans. Staff can check their balances on their online timesheets. Please let me know if you would like additional information.

New Hold Service
The new hold service that will allow clients to select their hold pick up location has been delayed once again. They are now hoping to implement this in early November.

Barcodes on Books
We are noticing more barcodes with the new placement on the outside of the back cover, for example on the new BLS (CPR) books.

New Computers
We now have a full complement of computers in our Computer Classrooms, with 24 client workstations in each classroom, 1460A & B. All of the computers in these classrooms have been updated to the new software load, with Windows 7 and Office 2010.
New workstation numbers have been added to the desks.
There are two stations (745, 748) that have a replacement keyboard.
Glenn from ITS noted that the new Windows 7 is better at identifying machines that may need attention. If you see any machines that display a “Hardwire Warning”, please report to your supervisor, Lourdes or Mary. Thanks.
The new Windows 7 login password: lcr,info2

SPSS
This statistical software is only temporarily loaded in our computer classroom for the semester. If both classrooms are being used for instruction, we do not have other access to SPSS. I understand that TFDL does not have public access to SPSS at their location.

Downtown Campus
Information about the new Downtown Campus is still being developed for our LCR website. Currently they only have a reserve collection that can be used on site. Their site is served by inter-campus mail.ScannerWe hope to have a repair or replacement for our scanner sometime in the coming week.

October Display
There is a display of resources for Breast Cancer Awareness month on the shelving unit by the Consumer Health Collection.

Memory Stick
We have seen an increased need for the backup public workstation this week for colour printing, so it may not always be available for longer client sessions. While HIN clients can work from any workstation, they can only access their printing from the back up station. When this machine is in high demand another option for HIN clients is to work from any public station, save their documents to a memory stick, then use the memory stick in the back up station to print their jobs. We now have a memory stick in the top drawer of the service counter by station 2 for this type of use. The back up station does have a public software load, so is more fully protected against computer viruses. Please remember, do not use any public memory sticks in any of the service or staff computers. Thanks.

Fall Instruction
A schedule of fall instruction for EndNote and RefWorks is now posted on our website at: http: //library.ucalgary.ca/branches/hsl/citing-and-writing
Please let me know if you have any questions, suggestions or concerns.

Hope everyone enjoys a lovely Thanksgiving weekend.
Mary