HSL Access Notes - May 28th

Hello Everyone,

A few notes for the week....

HSL Weekend closure – July and August

As noted last week HSL will be closed on Saturday and Sundays through July and August.   This is reflected in our hours posted on the LCR website, and broader communication about this will be sent out to faculty and posted by mid-June.  Weekend staff may wish to mention this to clients who regularly use the library on Saturdays and Sundays.

If there are any client questions or concerns please refer to myself or Susan.

Consult Office Coverage - Update

• Thanks Lourdes for distributing the June desk and consult office schedule.  There are quite a few changes with summer schedules and vacation coverage, please review and please report any concerns or questions about the schedule to Lourdes or your manager.
• The consult office will not be staffed full days from June 1st - June 15th.  During this time Lourdes will monitor the IM chat and hslibr email.  During the week of June 4 - 8, while Lourdes is away, HIN staff will monitor the IM chat and the HSL librarians will monitor the hslibr email.  Beginning June 18th the full day consult shifts will resume.
• If you are taking information from a client to pass along to a librarian, please include as much detail as possible.  There will soon be an HSL referral form that will help with this.
• Please take note of the  changes in the weekly desk/consult schedules.  If the office is not staffed, service staff may check to see if any of the  librarians are available for reference questions, or may refer clients to the librarians using their business cards at the desk.  

HIN

A reminder about our HIN service model...

The HSL full service model for assisting HIN clients involves more staff facilitated service.  That is, when responding to  HIN clients at the desk or by phone, we do not refer them to online services, but collect information and complete the transaction on their behalf.
With the HIN full service model

• Our main responsibility at the desk is to respond to their request fully and completely at the first point of contact, regardless of home library or location of item involved.
• This will often involve more staff facilitation of the request.  The client should not be required to take any further steps (eg. send email or complete online form).  Staff should be able to complete the transaction on behalf of the client.
• We have found the requests forms very helpful in responding to client requests directly at the desk.  Copies of forms are in the circulation file cabinet, or can be printed from the HINC website.
• Some examples this week included placing an ILL request for an HIN client who needed a print copy of a book that U of C only has in online format.  Printed request form filled out at desk with client and passed along to DDS staff.
• Paperwork 'scanned to email' for HIN client.

Please let me know if you have any questions about our service guidelines or any specific service transactions, or suggestions for other processes that would support the full service model.

Doucette Collection and Holds

The Doucette collection does not support on-shelf holds.  If a client would like a Doucette item transferred to another UofC pick up location, they would need to request this through staff.  For example HSL/HIN clients could request through hslcirc or hsldoc emails.  The items would be brought in from main campus and then signed out to the client.  The Doucette sign outs may require an override.

Access to 1461 – 1464 Rooms

Work on the doors continues,  preventing  shared  access to the 1461-64 rooms for now.  Until further notice access to these rooms will be via the theatre 4 hallway only.

History of Medicine

There is a research summer student working in the HSL History of Medicine room.  She has approval to use the room through the summer months.  Her name is Nicole.  When she requests access to the room, please do not give out the key.  Staff are asked to accompany her to the room and open the door for her.  It is best to keep the lockset in the locked position and to return the key to the key box.  Thanks.

Main Doors - Important

We have had some recurring problems with the front doors latching.  This means that if a door is opened after hours, and is just left to swing close, it may not lock properly.  Closing staff and all staff entering or leaving the library by the front door outside of regular open hours are asked to please double check that the doors are locked as a regular practice.  Thanks. 

Book Return

Have you noticed our new book return sign and book slide in our service desk?  It seems to be working very well.

Moneris - Spam

A number of staff have received an email for Moneris, the company that supplies our transelect equipment for credit and debit transactions.  The email asks staff to link to another page.   I have followed up with main campus and have been advised that the link should not be opened.  Please delete this email.

Clock

The slow clock on the wall across from Janine's desk has been reported.

Service Desk Phones

Both phones at the service desk now have the number 220-6855, though they are separate lines.  If someone is on one of the phones, the other line can still be used for incoming and outgoing calls.  Any reference to 220-6857 should be removed from documentation.

Supplies

We will be sending out a supply order next week.  Please have requests in by Friday.  If staff at HSL notice any supplies that are low, please let me know.

Mary

Please let me know if you have any questions, concerns or suggestions.

Hope you have a great week.

Mary