HSL Access Notes - July 21st

Hello Everyone,

 

Notes for the week. 

 

Health Sciences Library Coordinator Roles

As indicated in Susan’s email, effective July 1, 2014 – June 30, 2016

 

Collections Coordinator:  Caitlin McClurg

Communication Coordinator:  Mary Grant

Knowledge Translation Coordinator:  Alix Hayden

Instruction Coordinator:  Lorraine Toews

Public Service Coordinator:  Helen Lee Robertson

 

The staff referral list on SharePoint has been updated:  https://spse.ucalgary.ca/sites/HSL/Shared%20Documents/Communications/Staff%20Referral%20List%20July%202014.xlsx

 

Medical Residents

Caitlin has flagged that there will be two resident training sessions on July 21 and 22. The sessions are focused on mobile apps (not a “how to download”, more of how they can be used in clinic.  We may see an influx of activity surrounding the need to get set up with mobile codes. 

·         There is lots of helpful information on the Health Sciences Library Mobile App LibGuide at http://libguides.ucalgary.ca/mobile

·         Residents should sign up for Lexi-Comp access through AHS.  The steps for this are outlined in the  Health Sciences Library Mobile App LibGuide > Select to Mobile Apps tab > scroll down to Lexi-comp.

·         Residents who wish to sign up for  Dynamed code can complete the printed form at the service counter.  This is passd on to Lourdes who will email them a  barcode.

 

Hold Limit Updates

The new hold limit of 100 items applies to all UofC student, staff and faculty.  Hold limit for other types of clients correspond with their charge limits:

UofC - 100

ALUMNI - 50

CHR-STAFF - 50

COMMUNITY - 50

TBCC-STAFF – 50

TAL- 5

Reciprocal - 5

Patient – 25

Ambrose, Bow Valley, and St. Mary's - 50

 

Client Chart Updates

The Client Chart that outlines privileges and  services for our large variety of clients has been updated in SharePoint.  The chart now reflects the new holds limits and the

eligibility of visiting students students/Associates with Alberta Health Services email for full KRS privileges and barcode. 

https://spse.ucalgary.ca/sites/HSL/Shared%20Documents/Circulation/Client%20chart%20July%202014.xlsx

 

Exchange Upgrade Session – July 30^th , 2:00 p.m.

As noted in email messages this week:

During the week of July 28th, LCR will be upgraded to Microsoft Exchange 2010.

Learn More:   An information session at Health Sciences Library will be held on Wednesday July 30 at 2:00, room 1460A.  All staff are encouraged to attend.

 

 

HSL Access Notes - July 11th

Hello Everyone,

 

A few notes for the week...

 

Staff Vacation Coverage

With TerriLynne away for the next two weeks, Chelsea will be handling any key requests and monitoring reserve email.  I will forward any outstanding supply items that arrive during this time.

 

SHC hold Pick Up location

 In response to client requests at SHC, Knowledge Resource Service site at South Health Campus is now ’live’ as a pick up location in Sirsi.  This means that clients at SHC will no longer need to request UC items through the outreach service, but can place holds in the system and select SHC as the pick-up location.  The item will be delivered to the SHC Knowledge Resource Service site, and clients will be able to pick up at the site Monday – Friday between 8:00 AM – 4:00 PM.

Please let me know if there are any questions or concerns with this new service.

 

Visiting Students at AHS locations

Further to some questions regarding how visiting students at AHS locations are covered by the agreement, we can confirm the following update:

If a visiting student at AHS has an AHS email, they are eligible for full library access through KRS.  Staff would register them with a barcode, enter a ‘CHR- staff’ profile in Sirsi, and enter a unique expiry date to match the period of their affiliation with AHS.

This is a change to our previous practice of issuing Complimentary Community ‘borrowing only’ cards and privileges. 

If visiting students do not have AHS email, then we would proceed by issuing Complimentary Community ‘borrowing only’ cards and privileges.

Please let me know if you have any questions.

Thanks.

 

Facility

·         Painting in 1453, 1454 and 1456A is now complete.

·         Clock in staff room has been removed for maintenance.  It appears that it may need to be replaced.

·         The Current Periodical shelving has been reduced by one bay.  The shelving is stacked against the wall in the area and a request for removal has been submitted.

 

HDL Project

The final carts of titles beginning with ‘J’ have been pulled.  That leaves only three ranges of journals to go! 

We hope that the physical transfer of the issue will begin soon.  Many thanks to all of the project team who have been processing up to 8 carts a day!

At the moment we are still waiting for confirmation from HDL regarding summer intake scheduling and capacity.   However this summer we expect to be sending all pre-2005 journals of titles that have closed dates prior to 2005.  That will still leave some pre- 2005 journals on our shelves.  These will be prepared for transfer and sent to HDL  as time and capacity allows within the coming year.

 

Boxes in Storage Room

There is a build-up of empty paper boxes in the HSL storage room.  If anyone requires boxes please help yourself or let me know, otherwise most they will be recycled by the end of next week.

Thanks.

 

Wishing all a Happy Stampede weekend!

Mary

 

HSL Access Notes - July 7th

Summer Schedule

With our summer schedule now in place for July and August, this was our first weekend closure for the summer.

Our Health Sciences Library bookmarks now note our summer weekend closures (thanks for the update Chelsea), and our voicemail at 220-6855 has been updated as well.

 

Painting in 1453, 1454, 1456A

The whiteboard walls will be painted in 1453, 1454 and 1456A this week.  The rooms have been reserved for the work from Monday through Thursday, though there may be some availability for clients during this period.

The pencil rails should also be installed in 1453 and 1459.

 

Medical Residents

The medical residents began their program July 1^st and we have seen a number of these clients at the desk this week with card issues.  Often this is caused by information not feeding into our Sirsi system properly.  Please flag any of these issues for me for further follow up.  In the meantime if these are residents, please update their records to gradstudent Sirsi profile, with expiry of 9/30/14.  Please ensure that all email/address information is complete, and enter a Note indicating your manual updates to the record.  We hope that the system will update once all information is received.  Thanks.

 

Computer Commons – July 7 – 9

Our computer commons will be booked once again this coming week on July 8^th and 9^th for full day classes.  The software load will take place on the afternoon of the 7^th, and the doors will be locked the evening of July 7^th and 8^th.

 

Supplies

The latest order of supplies have arrived at Health Sciences Library and are being distributed to Knowledge Resource Service sites.  Staff are asked to use the online OfficeMax catalogue when placing orders since this provides the most up-to-date product codes.  https://www.officemaxcanada.com . Thanks.

 

SHC

We are currently testing SHC as a hold pick up location in the Sirsi test system.  We hope this will be ‘live’ soon.  Watch for further details.

 

Elevators/directions

The HSC elevator letter assignments have changed.  The directions to Health Sciences Library in our webpage have been updated.  A copy of the n our Foothills Campus Elevator Wayfinding Map is on the front service counter with our map of Health Sciences Library.  It can also be found at :  http://medicine.ucalgary.ca/files/med/UC_FoothillsCampus_ElevatorLocator_12JUN14.pdf

 

Copier in HMRB Hallway

Had an interesting call this week from a staff member working in HMRB asking for their passcode for the copier in the HMRB hallway!  As it turns out, this photocopier, that you can see at the end of the HMRB hallway when you exit our back Health Sciences Library door, has been converted to a staff only copy machine that requires a staff code.  There is a huge poster on the wall by the machine indicating that staff must go to their department coordinator to get their passcode, but below this it mentions that students can do their copying at the Health Sciences Library and it gives our contact information.  So if you get a question at the desk about the HMRB copier codes, please direct staff to the department, and students may use our copiers with their Unicards.

 

Hope all enjoy a great ‘Stampede’ week!

HSL Access Notes - June 20th

Hello, 

A few notes to end the week....

Summer hours

Weekends:  We have two more weekends before our summer hours, and weekend closures take effect.

We have had some questions from regular weekend public clients about other study spaces in the building.  I have confirmed with Security and Room Booking services that public are welcome use any of the open spaces on weekends (for example the atrium or On the Go where there are tables), but that other study rooms are not available to the public.

June 30^th /July 1^st:  Please note as well that we are open regular hours with regularly scheduled staff shifts on Monday, June 30^th, but closed on Tuesday, July 1^st for the Canada Day holiday.

 

Computer Commons 1460B

The group using 1460B this entire week will be continuing instruction next Monday and Tuesday as well.    To accommodate this booking and safeguard the software load, the 1460B room will be locked through the weekend, and the routine computer ‘refresh’ has been suspended until after June 24^th.

 

HDL Transfer Prep Project

The barcoding of most of our Health Sciences Library journals continues in preparation for  transfer to HDL.

Many thanks to all the staff involved in this process and to Chelsea for coordinating the effort.

We have made it half-way through the list of almost 1100 titles – congratulations!

The barcoding project will continue so that materials will be ready for transfer when HDL has the capacity, hopefully this August.

We hope to send most of our pre-2005 journals to HDL this summer and the remainder next summer.

 

Interesting IM Chat Questions

·         A question from a POI working at ACH who provided a  ucalgary email who was having trouble accessing online article.    Reviewed both sign in options for client using barcode and pin as well as UCIT login and password.  Still no access.  Assisted client with access, but was able to confirm with HR that in fact the type of POI while eligible for a UC email, was not eligible for library privileges. 

·         A question from a student in Vancouver asking for assistance with a literature search.  Through further conversation librarian was able to determine that the student was actually a UC Distance grad  student and was able to provide assistance.

 

D2L

The new UC content management system, Desire2Learn (D2L) that has replaced Blackboard is now up and running and available through your My University of Calgary portal.  While this is used more by faculty, students and library staff on main campus, it may be of interest to some. There are two D2L sessions coming up in August in our Computer Commons that are geared to Cumming School of Medicine faculty and staff,  but are open to all. 

August 27^th:  Instruction 

August 28th: D2L work time with one-on-one assistance

 

Equipment for AV in 1453-1454-1455 Study Rooms

Earlier this week we had a client ask to borrow the MAC adapter that we have in the service area for overnight loan.   Just a friendly reminder that the keyboards, mice, remotes and MAC adapters  are intended to support clients using the presentation equipment in our library study rooms and not for client use overnight or use outside of the library.  The adapters are also for Health Sciences Library staff needs at any time.

I have confirmed that the AV Services department on the main floor of HSC does have these adapters that can be loaned to UC students, and I would recommend this option for students who need adapters for use outside the library.

 

Parking Passes

There have been staff looking for parking passes a few times over the past weeks.  A friendly reminder to please sign out the passes when borrowing and sign in when  returning so they can be tracked and made as available as possible to all.  Thanks.

 

Group Copy Cards

Our batch of Group Copy Cards that we have available for groups wanting to pay for printing and copying costs through a trust account had become deactivated, since we issue very few of these cards.  This is to confirm that the cards have now been reactivated and may be issued to clients requesting a card and completing the required Interdepartmental billing (IDB)form.

 

Service Receipts and slips

The date due slips for items checked out at station #1 the service desk have been updated to include our own location and phone number for renewals.

As well, hold slips and date due slips can now be printed from station #2.  They will print on 8.5 x 11 paper at the service area printer.  This isn’t the preferred, but is an option when needed.

 

New Limit on Number of Holds

As a follow-up to our last Circulation Supervisors’ meeting on June 4, 2014, there is now a limit of 100 holds for  all of UCALGARY client profiles:

ACADEMIC

ALUMNI

ALUMNIPLUS

ASSOCALUM

CHR-STAFF

COMMUNITY

DISTED

DISTGRAD

GRADSTUDT

HONOURS

PATIENT

RECIPROCAL

RETIRED

SAMPL

SUPPSTAFF

TBCC-STAFF

UNDERGRAD

 

TAL  clients will remain with a hold limit of 5 items.

This change will take effect June 20^th.

 

Hello,

 

A few notes for the week….

 

Health Sciences Library Summer Hours

Effective July 1^st – August 31^st  Health Sciences Library will once again be closed weekends and statuatory holidays.

Signs have been posted in the library, on our webpage and on the flat panels.  ELAccess have been notified to adjust our door schedule.

Staff are asked,  especially during the next weekends, may wish to alert weekend  clients to the upcoming schedule change.

 

Computer Commons booking next week – 1460B

A group has booked 1460B for the entire week and has loaded special softare on the stations to be used throughout the week.  To accommodate this booking and safeguard the software load, the 1460B room will be locked each evening, and the routine computer ‘refresh’ has been suspended for the week.

 

Consult Office Client

Last week there was a public client in the consult office who requested help with  health related query.  At the end of the session the client provided the librarian with the Jehovah’s Witness pamphlet and mini-sermon.  The client was not aggressive or offensive, however we would like to flag for staff in case a pattern develops.  Thanks.  

 

Calgary Foothills Primary Care Network (PCN)

This Calgary Foothills Primary Care Network group is very interesting.  We have received a number of registration requests from this group recently, and it seems that these clients can fall into different categories.   As I understand it, this group is in partnership with Alberta Health Services, but employees may not necessarily be direct  Alberta Health Services employees.  Some employees may work for both Alberta Health Services and PCN.

 

Kathryn has advised as follows:

If the client is in the AHS directory then she is eligible. That is generally our overriding rule at this point. If they have AHS contact information, then we will register them for an account.

 

So, if we receive a registration request from a client with a PCN department, please check for their name in the AHS directory, and proceed as noted by Kathryn.    Health Sciences Library staff will need to ask a Knowledge Resource Service site staff member for assistance with the directory search.

 

 Flex-Time

There are flex policies and procedures online (http://www.ucalgary.ca/policies/files/policies/Flex-time%20Procedures.pdf and http://www.ucalgary.ca/policies/files/policies/Flex%20time%20Policy.pdf , however a couple of helpful points that are not mentioned in the procedures:

·         Flex-time cannot be earned if you are taking flex- time off that same day.  Flex is meant to be earned on top of a full 7 hour day.

·         Flex-time cannot be earned while on approved leave to attend sessions or courses.

 

SharePoint 2013 Pilot

SharePoint 2013 pilot meetings will begin again this week. 

Do all staff know the url for our SharePoint site?  It can be accessed off-site when needed.

https://spse.ucalgary.ca/sites/HSL/

 

Gate Software

Our new software for our security gate has been activated.  This will eventually provide an electronic count and report for our gate stats.  We will be continuing with the manual gate count for the time being, since there have been a few glitches in the system recently.

 

Screen in 1453

The wireless keyboard and mouse for 1453 is not currently operating since we are missing a bluetooth receiver.  We are hoping to have a replacement soon.

 

Lost and Found

We have cleared a number of items from our Lost and found that have been held for over 6 months:

·         USBs – scrubbed on public computer client use as needed.  These are in the drawer at the service counter below station #2

·         Small device (nokia phone, blackberrty) attachements:  taken to AV services

·         Dell power pack and Mac plug-in:  labeled and added to the Health Sciences Library electronics cabinet

·         Cheque:  $300.00 cheque made out to University of Calgary is currently being held in my office.

 

Frequently Called Numbers

The Frequently Called Numbers list has been updated in SharePoint and now includes the contact for the Mail Room/Distribution Services, 403-210-5499

 

Recognition Survey

Here’s your chance to contribute your ideas and comments to the university Recognition Committee.  Tom is encouraging all to …

Please take 10 minutes to complete the survey and share your experiences and preferences. At the end of the survey you can enter your name in a draw to win an iPad Air as a thank you for your time.

Your responses will remain anonymous and confidential. They will be compiled with other participants in an aggregated report that will be shared with the recognition committee.

  Click here:  http://www.ucalgary.ca/hr/node/2928 to get started.

 

Thanks.

HSL Access Notes - June 6th

Hello, 

A few notes to begin our busy month of June….

 

Lost and Found

A number of items from our HSL lost and found were taken down to the HSC info/security desk this week.  This included two ladies sweaters, a black North Face rain jacket and a large men’s watch (silver with blue face), and Samsung cell phone with a white cover found at self-check.   If clients are looking for these, please direct them to the info desk at the north entry.  Thanks.

 

Textbook of Neonatal Resuscitation (NRP)

The NRP texts in our AHS compulsory ed collection continue to be very popular and in high demand at certain times of year.  Recently we have seen some of these items returned without their DVD discs and others returned with damage.   Staff are asked to take special care when discharging when these titles to note these types of situations. 

·         If any damage or missing discs are noted, this should be flagged for service staff follow up. 

·         If a client returns a damaged item at the desk, we can let them know that the University of Calgary policy states that clients are responsible for replacement cost of a book in cases of loss or damage.   If the damaged item can no longer circulate, they would be contacted about billing.  Once a client pays for a damaged book they can then take possession of the damaged item, and it is withdrawn from our collection.

 

ACH staff

Melanie Belliveau will be covering the Information Specialist position at ACH until October 2014.

KRS items

A reminder that all books being returned or transferred to KRS sites should be checked out on the HSL transit card  and desensitized before being placed on the transit shelf.

 UCLASS

As HSL Records Coordinator, TerriLynne is continuing to do some work with our HSL files.  This week Karen Buckley from University Archives was able to visit HSL.  She was impressed by the Health Sciences Library approach to UCLASS file transfer project and the extensive work Sara had done.  Karen also provided some helpful information to answer some of our questions about some specific files and  recommended a few updates.  Please note the following updates to our HSL shared drive files:

Faculty Medicine Library council   move from AD 300 to  GV 700

Dartmouth  move from AD 300 to CR 175

HOM files  move from AD 300 to CI 050

Org charts from AD 300 to GV 540   - also asked that all charts be kept for permanent reference (will be archived)

Reference training and Reference meeting minutes – move from AD 300 to AD 500

Annual Health Sciences Library reports  move from AD 300 to GV 700

LCR Report – move from AD 300 to GV 700

Suggested that all stats (circ, collection, instruction and DDS, etc.) be filed in CI 050

Safety Warden move from AD 500 to GV 610

 

Wireless Access

There are two wireless networks at UofC:  the AirUC and the AirUC secure.

Bottom line is that AirUC secure is for UC staff, students and faculty and AirUC is for all others.

AirUC-Secure is the preferred university wireless connection for University of Calgary clients requiring mobile access to the Internet. Please note, a valid IT username and password (IT Account) is required to connect to the network.

The AirUC Wireless Internet service is the unencrypted wireless local area network at the University of Calgary that provides users and visitors with network connectivity. Guest wireless access is available to all visitors to the UC.  Clients (this would include Alberta Health Services clients) can register for  guest wireless access by setting up an eid online and having staff activate this account by phoning the tech desk at TFDL. Procedures for this are outlined in the binder at the service desk.  Clients using AirUC would not have access to UC online resources on their laptops in the library, though all members of the public can access all online resources on our Health Sciences Library public computers.

Wireless Eduroam Access

I know some of you may be familiar with the Eduroam wireless network.  This is a service that could be of interest to staff or students travelling to other university institutions, or could be another wireless option for visitors to HSL from other institutions.

Eduroam (EDUcation ROAMing) is a wireless network service that allows students, staff, and faculty from participating educational institutions internationally to securely access the Internet while visiting other member universities. Users simply use the credentials from their home institution to access the Eduroam network.

UC Clients:  It is recommended that faculty, staff and students set up and test their computers at their home institution first to make sure that they work before travelling to the partner institution. Once it is set up, they will have wireless access to any eduroam-enabled institution in the world.

More info for UC clients who would like to set this up at:   http://www.ucalgary.ca/it/networks/eduroam

 

Visitors:  Visitors to HSL form other universities who have this already set up would not need to set up a UC eid for guest wireless, but would be able to access wireless service through the Eduroam network rather than using AirUC.  If this is not already set up, they can access info about set up through a quick search for Eduroam on their university website.   We would always also still offer the UC eid option and some clients may still opt for this.  I did have a Western university student today who, while somewhat interested in the information about Eduroam, really just wanted the  set up a UC eid and that option worked well for them.

Please let me know if you have any questions. Thanks

 

Contact Info

As Christie had mentioned to KRS staff, in light of last year’s June emergency situations, it is important that emergency contact information is kept up to date.  I would like to ask everyone to please check our emergency contact list:  https://spse.ucalgary.ca/sites/HSL/Shared%20Documents/Communications/Emergency%20Calling%20Tree%20May%202014%20TM.xlsx

Please send any updates to TerriLynne.

Statistics Reports

Statistics reports can be directed to Mary McConnell , LCR Administration, 6^th floor, TFDL for the time being.

Have a pleasant weekend!

Mary

HSL Access Notes - May 30th

Hello Everyone,

 

A few notes to end the month….

 

Continuing Education Unicards and Privileges

Continuing Education students can go to main campus and pick up a Unicard.  We have seen a client with one of these cards at Health Sciences Library recently.  These cards don’t generally load with address, and may not load with active profile.  Patron details for continuing education students is not loaded over by Unicard.  It is important for staff to add address information, especially email address to ensure the client receives notices.  The profile that loads is either Blocknew or Blkalucont so staff do have to add in the contact details for the patron record.  Also, staff need to add in the card expiry date, normally set to the end of term, ie:  April 30^th, August 31^st, December 31^st, depending on the session of their courses.

 

Externs

We have seen a group of AIMG ‘externs’ in the library recently who are in a short program to prepared for their residency.

While this group thought they would be eligible for library privileges, their  POI designation of “Visiting Student” does not include library privileges.  Fortunately most of those in this group will be eligible for privileges as UC students once they begin their residency on July 1^st .

 

The only type of POIs with library privileges are:

 * 00014 Visiting Scholar
* 00023 Postdoctoral
* 00029 Consultant-Pro. Service

It can be confusing since these clients do load into Sirsi and it is not possible to tell what type of POI they are from the record.  I am happy to follow up with any of these clients.

 

Knowledge Resource Service Privileges

We had a request for KRS registration from a client working with Foothills Primary Care Network that works in partnership with Alberta Health Services.  
I have confirmed that employees with Foothills Primary Care Network are not eligible for KRS privileges.
AHS employees eligible for KRS privileges should have an Alberta Health Services employee ID number, badge and email.

Claiming Mileage and Gas Expenses

 I know many staff do not bother to claim for mileage between Health Sciences Library and main campus, but for those who wish to claim there is some helpful information in SharePoint.  Search for ‘Expenses’, to find the page with account code, and video of PeopleSoft process.   If you are making multiple trips to main campus regularly, you may wish to log your trips and submit the PeopleSoft expense claim once or twice a year. The process requires that staff create an expense claim in PeopleSoft,  including reason for the trip, that is then printed, approved by the supervisor, and forwarded to LCR Finance for processing. 

FMC- UC one way (coming from home or going to home):  2 km

FMC-UC return to HSL:  4 km

The PeopleSoft form automatically calculates the $ amount once the kms are entered.

The same form can be used for parking reimbursement when the parking passes are not available.

 

Rooms 1453 and 1459

We have just had glass white boards installed in 1453 and 1459.  The boards need to ‘set’ over the weekend, so we are  locking the rooms until Monday, to ensure that the panels do not get used, or bumped.

I have blocked the booking calendar for 1453 for both Saturday and Sunday.

Next week we plan to have pencil rails added to each room for the markers and pens.  In the meantime we will leave these supplies on the table in each room.

 

Posters

The installation of the board in 1459 meant we needed to move 4 of the posters from that room.  We were able to hang these on the media wall behind the touch table.  It was interesting to see clients standing and reading these posters today!

 

iMAC

 We have received approval to borrow an iMac for LCR ITS for staff use for the summer.  The wireless computer will be set up near the back up printer, and all staff will be encouraged to take this opportunity to get to know the basics of the Mac interface, especially since we are seeing more and more clients with Mac products in the library.  More details to follow.

 

Network Printing

We are still having issues with some jobs being sent from the public computers not showing up on the network printer.  IT did  make some changes to the HSL printer this week that they hope will decrease issues, but please continue to report them if problems persist.    

·         It is recommended that staff use the print problem report (use own staff name so we get the feedback)  that is bookmarked on station #2 to report print problems so that we can try to give IT as much info as possible about the jobs that the Network printer has problems with. 

·         When this happens, one option that has been recommend by IT is to have the client go to print.ucalgary.ca , log in using their UCIT ID, and sending the job from there.  There will be a  “connection is untrusted” message that may appear - just click on “yes I understand the risks” option (ITS says this is ok). The  printer option that shows will be the network printer, and the job will appear on the network printer  by login name.

·         IT has indicated that sometimes these jobs don't show up because they are set to a paper size that the printer doesn't have, so the server deletes them before they appear at the release station.

·         It is great that we can direct clients to the back up printer to respond to their immediate printing needs, but hopefully we will soon identify and resolve the ongoing network printing issue we seem to be having!

·         IT has asked us to include problem files in these reports if possible when they happen, or as much detail about the job as possible.  For example, this week one problem was with a pdf file from gmail account that was using IE browser.  Others has been PPT files from OSLER, etc.