HSL Access Notes - December 12th

Hello,

 

A few notes for the week….

 

Farewell

We will be wishing farewell to Nicole Talsma this week who will complete her term with HSL on Friday.   We will miss you Nicole and will be thinking of you and wishing you well from HSL!

 

Doucette now offering Onshelf Holds

Starting today, clients can now place HOLDS on items on the shelf at the Doucette Library.

Everything, including kits, is holdable and we will be monitoring this to see if this becomes an issue for in transit purposes (some kits are very large and present an awkward size for shipment). 

Also, because this is an education collection, it includes materials for learners of all ages.

 

Network Outage

The planned UofC Network Outage December 27^th – 29^th will interrupt access to online library resources and services.  There will be a slide created for our flat panel and webpage to notify clients.

 

Printer

Our back up printer has had some adjustments and seems to be priming at a more reasonable speed.  We are going to continue to monitor.  Please let Lourdes know if you encounter any further problems with this printer.

 

Instruction Winter 2015

The instruction schedule for the winter 2015 term is now posted.  Handouts are available for clients at the desk.

 

Electronics

Chelsea has created a easy-reference list of our electronics in our staff electronics cabinet. 

All of the circulating electronics can be found in Sirsi under the brief record HSL A/V Electronics. 

All Apple accessories have labels to indicate name and function.

 

RefWorks

All those who have accounts with the  popular citation management software RefWorks accounts for the University of Calgary will  have received notification about the account migration planned for December 18, 2014 at 11:00 AM Mountain Standard Time, with an anticipated downtime of approximately 2 ½ hours.

Lorraine Toews has prepared and distributed a comprehensive reference guide to assist clients who come to the desk with questions about the migration and next steps.

Three are copies of the document for clients at the service desk by station #3 and in the consult office.  The information does include Customer support contact information if clients deed in depth assistance.

LCR Christmas Social

Hawaiian Holiday celebration!

Get into the spirit of the Islands!

Break out your tropical wear and enter our Contest!

Anything wearable goes - Hawaiian shirts, grass skirts, wide-brimmed sunhats and shades

Wednesday, December 17^th

Lunch, 12:00 – 2 :00 p.m.

TFDL Gallery Hall, Main Floor, Taylor Family Digital Library

Holiday greetings from Tom at 12:45 p.m.

We are accepting donations of cash and/or non-perishable Food items for the Campus Food Bank

Tropical dress winners announced at 1:45 p.m.

Voting closes at 1:30 p.m.

You don’t have to be present to win

 

Christmas Hours

The UofC will be closed at noon on December 24^th – January 1^st.  Regular hours resume January 2^nd.

No items will come due over the holiday break.

 

A message from HR:

As we enter into the holiday season we once again have many Statutory Holidays and University Float days that we enjoy.  They are:

 

Statutory Holidays                                                                      University Float Days

December 25, Thursday – Christmas Day                            December 29, Monday   

December 26, Friday – Boxing Day                                         December 30, Tuesday
January 1, Thursday – New Year’s Day                                  December 31, Wednesday

 

Time worked from December 16, 2014 up to and including December 31, 2014 will be paid on your January 9, 2015 pay deposit.  To ensure your pay is accurate all time must be entered by midnight January 2, 2015 and approved no later than 4:00 p.m. on January 5, 2015.

 

 

Inter-hospital Delivery

The last day for sending items out the Knowledge Resource Service Calgary sites via inter-hospital transit, will be Friday, December 19^th.

 

Knowledge Resource Service DDS December dates

Ordering via Docline (ILL):   last day to order Dec. 17
Returning books via Canada post :  last day to return Friday, Dec. 19
Resume Docline on Monday, Jan. 5.

No Docline @ ACH until Feb. 2015

 

Generic Emails

Could staff who monitor the generic email accounts please ensure that a holiday ‘away’ message is added for the 24^th – January 2^nd?

Thanks.

 

Wishing everyone a very joyful Christmas season!

HSL Access notes - December 5th

 

Hi, 

 

A few notes to end the week…..

 

Christmas Social

Please join us for the annual Christmas social at HSL on Tuesday, December 9^th  from 11:30 a.m. – 1:30 p.m.

Our event will be catered by EthniCity, a non-profit social enterprise of the Centre of Newcomers. 

Homemade Christmas desserts, and beverages will also be provided.

We are looking forward to this time together.

 

Child Unattended in Library

Please be aware that an unattended boy, aged around 10, has been spending time in a number of library branches on main campus recently.   When approached by staff he becomes very nervous and tearful and leaves immediately.   Info gathered to date indicates

1.       He lives on campus with his parents.

2.       His parents work (?) on campus.

3.       He is approximately 10-12 wearing an orange top, black pants and glasses.

4.       He is of Asian descent and had a slight accent.

If you do see this boy in Health Sciences Library, we do not want to alarm him, however please notify security who can speak to him about his situation.

 

Desk coverage in December

With a number of staff away as holidays approach, we will be shorter staffed both at the service desk and in the DDS unit.   Thanks to all for the extra single staff coverage at the desk, and extra work to provide vacation service coverage.

 

Sirsi Holiday Closure Dates

·         The closed dates in the Sirsi system will be Saturday, Dec. 20th through Sunday, Jan. 4th.

o   This means that 2 week loans from Dec. 6th onward will be due on Jan. 5th.

o   Items recalled from Dec. 6th through 22nd will also be due on January 5th.

·         Items charged to “transit” cards for over 2 weeks will get overdue notices. These may be disregarded.

·         To save power, and because of the network outage on Dec. 27th to 29th, we will shut down the SelfChecks at all locations, by noon on Dec. 24th.

·         For the holds processing around the closed dates:

o   The cleanholdshelf report will be suspended after Sat., Dec. 20th until we catch up on Jan. 2nd.

o   The OnshelfHoldsList report will be suspended after Sat., Dec. 20th until we catch up on Jan. 2^nd. The OnshelfHolds3+daysold report will be suspended after Sat., Dec. 20th until we catch up on Jan. 5th.

·         The last delivery from the HDL will be Wed., Dec. 23rd, resuming on Jan. 2nd.

·         Term Loan Due Date Reminders will be sent out in the morning on Jan. 6th. The new term loan due date after January 6th will be May 15th, 2015.

 

Touch Table

The cameras in the touch table are not operating.  Efforts to repair have not been successful to date.  We can still use the programs on the table with the mouse and keyboard. 

 

1459 AV

The TV screen and computer set up for staff use in 1459, may also be used by clients if requested.  While the better rooms for student screen use are 1453, 1454 and 1455, if these rooms are bust staff could log student into the system in 1459.  Please do not give our the password to clients.  Please ensure students to not move the unit.

It can be used with either a laptop or the installed computer.  A wireless keyboard and mouse will be ordered.

The computer will remain on.  To use simply turn on the screen (power button on back along right hand side) and log on.

Select the hsl1459 login option and use password:  hsl14.

When done, please log off only – do not shutdown.  Please turn screen off.

PLEASE NOTE:  The screen is a bit top heavy on the current stand, so please use caution and do not adjust.  If the unit does need to be rolled out of the way, please use two people to keep it steady.

 

 

Printer

We are still finding that the printing at the back up printer is very slow for jobs that include a lot of images.  Both LCR ITS and Xerox are working on the issue, but in the meantime Glenn has added the circ area printer and the admin area printer as printer options for the backup workstation.  These options would be recommended (circ area for B\W and admin-colour for colour) if printing jobs seem to be too slow on the back up printer.  Also, the backup printer defaults to double-sided printing.

 

RefWorks

Message from Susan Beatty…

 

Export to Refworks function in Summon and databases is currently unavailable. If you wish to save your references please use the email function.   Our apologies for the inconvenience.

This message will be posted on library.ucalgary.ca

 

UC Network Outage December 27-29

As part of the ongoing Network Renewal Program, IT has scheduled a network outage December 27-29 to complete comprehensive upgrades to key network infrastructure. Nearly all IT services will be unavailable or intermittent during this window, including:

 

·         Email – all incoming email will be cached and distributed to inboxes upon completion of the outage.

·         Office 365

·         ucalgary.ca websites

·         Student Centre

·         Degree Navigator

·         Desire2Learn

·         myUofC

·         Campus wired and wireless networks

 

While this outage was determined to have the least impact to the university’s core business, some on-campus users may be impacted by the outage.

 

Organizations on campus that continue to run during the holiday break that may require access to the university network are encouraged to contact their IT Partner or email itsupport@ucalgary.ca prior to December 8 to allow time to investigate potential workarounds.

 

Action Required: Prior to leaving for the holiday break, please ensure all documents are saved and that your desktop computer is powered off to prevent loss or corruption of data.

 

United Way

Info from John Wright on the United Way campaign…

The official campaign ends November 30th. However, pledging will be remain active until December 12th.   

 

According to the latest statistics LCR staff have made  pledges totaling $8477.00.  We also raised $2757.50 throughout the Book Sale, which was the third highest sum raised by any faculty event on campus. So thanks again to Molly Taylor and Michael Hoskin and all those who volunteered to make that a success. 

 

The LCR pledges represent a participation rate just over 14%.  Thanks to a commitment made by Tom Hickerson on behalf of LCR, this means we have so far also raised $1400 dollars towards helping Student Wellness programming on campus; 100$ for every percentage of our participation rate.  

 

It would be wonderful if we could use this last two week window for this year to add a few  more pledges to LCR’s tally in order that we could make our donations count twice, and so that we could boost the University’s overall participation rate

 

And once again, I cannot thank enough those who have pledged or volunteered, as well as those who have given through campus events. I look forward to seeing our final results come December.

 

http://www.ucalgary.ca/unitedway/

John

 

Thanks. 

Mary

HSL Access Notes - December 1st

Hello,

 

A few first notes for December…

 

Referral

In response to some questions about the best referral practices, the following has been recommended:

1.      Consult referral process. 

1.      If a client comes to the desk wanting to talk to a librarian in the consult office, and there is already another client there 

NOTE :if the client is a Dean or one of our higher profile users, get Susan or Lorraine for VET. 

2.      Ask the librarian how long the current consult will take. It is ok to interrupt and ask this question. 

3.      If the current consult if wrapping up, inform waiting client that it will only be a few minutes. 

4.      If the current consult will take longer: 

1.      Ask if Client can wait 

2.      Ask if Client would like to return 

3.      Ask client for further clarification about what his/her information need is and indicate that a librarian will contact him/her in the next 24 hours to set up an appointment.  Give client information to appropriate librarian. 

2.       Service staff should direct clients to the consult office if there is no one with the consult librarian.  There is no need to check if the librarian is available.  We want the clients to recognize that we are there for consult services. 

Twitter

Congratulations to Nicole and Chelsea on some early success with the first Health Sciences Library tweets.  Watch for interactive student activities. 

Staff at the desk may have students coming to choose their tweet treat from the candy bowl!

Check out the tweets - look for the bird icon in the black banner at the top of the LCR webpages.

Charge-all

We have a new ‘charge-all’ unit that can be loaned to students, to charge their mobile devices.  We expect two additional units soon.

 

Electronics

Chelsea has been working on cleaning up and consolidating the electronics cupboard as well as the storage of our circulating A/V equipment.

 

Here are some key updates:

 

Circulation cabinet -

·         The BENQ projector can be checked out for use in our group study rooms for 2 hours.

·         We now have several Apple cords/chargers/display adaptors that can be checked out by students for 2 hours

·         A working CHARGEALL UNIVERSAL CELL PHONE CHARGER which can be used to charge any mobile device. 2 hour loan

 

The older NEC projector is now on a shelf in the History of Medicine room for use in this room. Permanent shelf location to be determined.

 

·         There is a MAC adapter in the laptop case with the MAC staff laptop. This is for staff use only.

 

We also have a consolidated bag of some miscellaneous data connection cords. A list and description of these to follow.

 

Back Up Printer Problems

We are still finding that the printing at the back up printer is very slow for jobs that include a lot of images.  Both LCR ITS and Xerox are working on the issue, but in the meantime Glenn has added the circ area printer and the admin area printer as printer options for the backup workstation.  These options would be recommended (circ area for B\W and admin area for colour) if printing jobs seem to be too slow on the back up printer.  Also, the backup printer defaults to double-sided printing.

 

AV in 1459

The TV screen and computer have now been set up for staff use in 1459, thanks to Doug and Jed’s work last week. 

This can be used rather than using a portable data projector.  It can be used with either a laptop or the installed computer.  A wireless keyboard and mouse will be ordered.

The computer will remain on.  To use simply turn on the screen (power button on back along right hand side) and log on.

Select the hsl1459 login option and use password:  hsl14.

When done, please log off only – do not shutdown.  Please turn screen off.

It has already been popular in a number of meetings.

PLEASE NOTE:  The screen is a bit top heavy on the current stand, so please use caution and do not adjust.  If the unit does need to be rolled out of the way, please use two people to keep it steady.

 

Touch Table

We seem to the lost the ‘touch’, or camera function in our touch table.  This has been reported and we are pursuing solutions.

MAC Training

I am glad that many were able to attend the MAC ‘navigation basics’  training in the Bioinformatics Lab last week. 

For  assistance you can contact Dylan and his team at:  dmc@ucalgary.ca

 

Further training materials can be found at:

http://goo.gl/8qOJFn

 

Apple official Mac basics tutorials - https://www.apple.com/support/macbasics/tour/

 

Ansonalex.com's Mac Tutorial for PC Users / Beginners – https://www.youtube .com/watch?v=MN0FD8KW2V4

 

Introduction to Macs for PC Users - Darby Tober - Information Technology Lab - School of Information - University of Texas at Austin https://www.ischool.utexas.edu/technology/tutorials/start/pctomac/pctomac.pdf

 

Mac for Beginners - http://www.macforbeginners.com/page.php?id=155

 

 

CLS Registrations

A message from Taryn about Calgary Lab Service staff requesting Knowledge Resource Service (Calgary) registration.

 

Rachel and I gave a presentation to CLS staff last week about the services they have available to them via the KRS Web site. Calgary Lab Services is a wholly-owned subsidiary of Alberta Health Services. They provide lab testing within the city of Calgary. All staff are eligible for services from the KRS Web site.

 

CLS staff may be using a @cls.ab.ca email address, although they are encouraged to use their AHS email addresses.  Also, some staff may have adjunct status with the University of Calgary – these staff have been encouraged to obtain their UofC library card.

 

Rachel and I are repeating our presentation to site staff again next week, when you may see an influx of requests.

 

Please refer any questions to Taryn.

 

 

Thanks very much.

Mary

 

HSL Access Notes - November 14th

Hello,

 

A few November notes….

 

 

Twitter

Check out Health Sciences Library’s and LCR’s latest tweets at:  https://twitter.com/ucalgarylibrary

This account covers all LCR news, however look for the #HSL to check out our latest tweets.  Many thanks to Nicole and Chelsea for getting our first tweets out there!

You do not need to sign up for an account to view messages.

 

Public Computer Upgrade

Glenn with LCR ITS will begin deploying the new public computers (25 total) starting late Monday morning (Nov 17).  He hopes to have all of them installed and running by the end of day Tuesday.   need One table at a time will be shut down for the upgrade so that will leave at least 12 computers available at all times.

 

Time away Calendar

In speaking with staff, we have noticed some discrepancies with entires and updates in the staff time away calendar since the Outlook 2013 updates, .  It may be of benefit for all to update the staff time away calendar, if you haven't already, by opening the calendar link in SharePoint and re-connecting to Outlook (from the 'actions' drop down menu).  Please let me know if you have any questions or issues with the update or display in thestaff time away caledar.

Join Us!

November 21^st :  SharePoint Card sorting Workshop from 10:30 – 12:00

November 28^th:  MAC Basics – Bioinformatics Lab with Dylan Tetrault from 1:00 p.m. – 2:00 p.m.

 

Time to Celebrate

Save the date!  Health Sciences Library/Knowledge Resource Service/HKN Christmas Social

December 9^th from 11:30 – 1:30

Catered luncheon

Health Sciences Library staff room

 

Thanks.

Mary

HSL Access Notes - november 7th

Hello,

 

A few notes to begin the month…..

 

Remembrance Day Hours

HSL will be open on Tuesday, November 11^th

10:00 a.m. – 6:00 p.m.

 

Welcome to New Student Assistant

Please join me in welcoming new student assistant Anna Fei.  Anna will be assisting with some Sunday hours over the next several weeks.

 

Posting for HSL

We will be posting a casual OA2 position for our Sunday 12:00 p.m. – 8:00 p.m. shift for the January – April term.

 

Back Up Printer

The public workstation at the desk connected to the back-up printer is usually kept on like other public workstations.  If someone logs out of the station, the best solution is to restart.  This will automatically bring you back to the desktop screen.

 

Internal Cards

We have reviewed and updated a number of our internal Workflows cards as follows:

Training, HSL	010203072		-          Used for training
In Transit From HSL	HSLTRANSIT		-          Used for on shelf holds
HSL Searches	010062501		-          Used for missing items
HSL-Reserve	010070321		-          Used for Reserve processes
HSL-LOST/REFUND	010062526		-          Used in billing process
HSL-LOST/PAID	010062525		-          Used in billing process
HSL Int. Lib Loan	010069074		-          Used for ILL processes
HSL Do Not Renew	010069742		-          Used for recalling 3 day reserve books
HSL Display Books	010007744		-          Used for book display items
HSL Circulation	011144290		-          Used for flagging items for internal purposes
HSL Bindery	010010919		-          Used for items flagged for repair
			-

Discovery Systems Updates

At a meeting this week we learned of the following updates:

o    Sirsi will not be replaced in the near future, however LCR will be working toward a multi-library system that will address many of the work arounds that we are currently using for transit of items and on shelf holds.

o    The NCIP server is now in place and ILL items will be able to be tracked in Workflows in the near future.  NCIP will allow RELAIS to talk to Sirsi and create item records for borrowed material that then can circulate in Sirsi and be viewable via My Account. As soon as some policy and workflow decisions about its use are addressed, testing will begin.

 

Student Email Update  and Notifications

 

o    With the recent updates to student email addresses, some students may not receive regular library renewal reminders. 

o    Students have received notification about the impact on library notifications, however it would be good practice for library staff to confirm email addresses when dealing with students at the desk. 

o    The Sirsi records should show and remain as an ‘ucalgary.ca’ email for all students. 

o    Students can set up forwarding and find answers to other Office 365 questions at: http://www.ucalgary.ca/it/projects/office365

o    Due to this change, if students dispute fines due to a problem receiving their notifications, we can be lenient as a one-time exception.  We want our systems to work well for all, though clients are responsible for managing their library items.

 

Projects

o    HDL project - We have begun sending items to HDL this week.  Students will be pulling, scanning and boxing about 32 boxes for transfer each day.  Students are using the Ipad in the stacks to access the pull list from SharePoint.  Chelsea estimates we will be transferring over 500 bays of journals this round.  Shifting will be done once the transfer is complete.

o    Mackie - Additional monographs have been added to the shelves in our HOM room. The most fragile items have been processed by Lourdes for return to Special Collections.  Remaining items including journals and catalogues will be sorted for shelving in the HOM room.

 

Join Us!

November 21^st :  SharePoint Card sorting Workshop from 10:30 – 12:00

November 28^th:  MAC Basics – Bioinformatics Lab with Dylan Tetrault from 1:00 p.m. – 2:00 p.m.

 

Staff Notices

Posted on the kitchen bulletin board this week….

AUPE :  Upcoming Christmas events.

Wellness:   Free individual health checks at Foothills Campus: Monday, November 17, 11:00 am - 2:00 pm, HRIC Atrium
LifeWorks:   www.lifeworks.com    November Feature:  Caring for Loved Ones

 

Wishing everyone a good weekend.

Mary