Hello Everyone,

 

A few notes for the week…

 

Baby Showers – Potluck Lunch

Please join us to celebrate Caitlin and Christie and meet their new arrivals!

Potluck lunch at Health Sciences Library on Wednesday, April 15^th from 12:00 pm – 1:30 pm

 

Farewell

Please join us in wishing Afroz all the best at a farewell coffee on Friday, April 17^th from 1:30 – 2:30

 

Health Sciences Library and LCR Support Staff Council

Many thanks to Lourdes and Kathy for coming forward to serve as Support Staff Council representative and alternate for the coming term!

Also I would like to thank Tuyet for her time and efforts to represent our team so well on council over the past years.  I have heard that her reports were always most interesting!

Thanks to all. 

Client Appreciation

I know our staff always starives for client service excellence, and it is always so nice to hear back from clients.

This week alone we have received the following comments of appreciation for our team........

• "Your help was awesome!"
• "Thanks so much for all your top-notch service...."
• "..... as always, you have been incredibly helpful."  

Thank you to all for this ongoing care and attention to our clients' needs.  It really does make a difference

 

LibAnswers

It seems that the new LibAnswers software is working well for all to record our regular reference and instruction stats.

There are still some questions about the norms for what and how questions / interactions are entered, and we will learn more about this as we go forward. 

·         Reference, Instruction and Tour statistics are entered in separate datasets.  Select the dataset on the ‘Add Transaction’ tool bar.

·         Have you tried using the pre-defined questions?

·         Most of the questions we respond to at the service desk fall under ‘directional’:  questions about using the library or our services.

·         This would include how to print, how to book rooms, hours, registering for workshops, etc.

·         Questions that require working on a client’s Sirsi record would be noted as ‘circulation’ type of question.

·         If a transaction will be recorded by another of our systems, we would not record it in LibAnswers.  For example a fine payment is recorded in Sirsi, so would not be entered in LibAnswers (whether in person or by phone).

·         Staff can record questions that come directly to them at their personal desk/email/phone if they fall into the guidelines.

·         Questions coming in through our Health Sciences Library generic email or IM accounts should be recorded as Health Sciences Library service desk, or DDS

 

Examples:

Client asks to checkout a reserve item or charge-all :  Entered in Sirsi – not recorded in LibAnswers

Client comes in and asks if a certain book is on our reserve shelf, but is not found:  No transaction is Sirsi – recorded in LibAnswers as directional

Client comes to pick up hold, for checkout:  Entered in Sirsi – not recorded in LibAnswers

Client comes to pick up hold, for checkout, but it is not on shelf:   Follow up required - Entered in LibAnswers as “Circulation’

How do I print? :  Entered as directional

Troubleshooting with print job problem:  Entered as technology

 

HDL Transfer Final Numbers
How many items did we transfer to HDL in 2014?

We transferred:

26 822 issues

4 633 bound volumes

31 455 barcoded items!

 In all we processed 1174 titles (1149 of those titles were ultimately transferred to HDL)

Amazing numbers!

Health Sciences Library Journal Shelf List

As part of the comprehensive Health Sciences Library journal transfer project to HDL, a thorough review of our journal holdings was also completed.  Our student assistants and many staff contributed to this project, and student assistants are continuing with the shifting to update our stacks.  A very positive outcome is that we now have an accurate and current Health Sciences Library journal shelf list.  This is stored in our R drive at: Health Sciences Library>UCLASS > Collections and Information> Description of Collections > Case Files .Onshelf Journal List 2015. 

 

Consult Office

We are through our first week of our drop-in consultation service.  Any feedback?

While librarians are not in the consultation office during the mornings, one is always ‘on-call’ for drop-in clients.  This means our level of drop-in service for the client has not really changed.

 

Toronto notes

The 2015 edition of the ever-popular Toronto notes has hit the shelves at Health Sciences Library.  We have two circulating copies and one copy on reserve for 2 hour use in the library only.  The large text also comes with the companion handbook and ‘notes’ booklet.

 

MCCQE

 The Medical Council of Canada and Family Medicine Exams will be coming up at the end of the month.  The Commons will be booked for exams 0800 – 1700 weekdays from April 27^th through May 6^th as well as May 11^th and 12^th.  MCCQE will also be using 1459, 1453 and 1454 on a few of the days for special accommodation.

HSL Access Notes - March 27th

Hello,

 

A few notes to end the month…

 

Farewells

Please join us to wish Marisa and Janine all the best!

Farewell for Marisa at HSL on Tuesday, March 31^st from 3:00 -4:00

Farewell for Janine at HSL on Wednesday, April 1^st from 1:30 – 2:30

 

KRS  updates

Effective April 1^st:

Rachel will be moving to ACH

Taryn will be covering at PLC and WHKC

SHC will no longer have UC staff on site.

 

HSL Sunday Hours

Effective May 1^st:  Health Sciences Library will be closed Sundays on an ongoing basis.

 

Easter Weekend Hours

HSL will be open over the Easter holiday weekend, with Anna and Mary A. covering our Friday hours.

 

Friday, April 3^rd:  10 a.m. – 6:00 p.m.

Saturday, April 4^th:  10 a.m. – 6:00 p.m.

Sunday, April 5^th:  12:00 – 8:00 p.m.

 

TMM tour

A number of HSL staff will be participating in the TMM tour offered by LCR on Monday morning.

 

LibAnswers

Effective April 1^st will be moving to the LibApps (LibAnswers) software for recording reference, instruction and tour statistics.

This will replace our current Refstats processes.   Most staff will login to the software using their individual email and password.  Look of the LibApps icon on your desktop.  

We do have a generic login for student assistant use.  This account is connected to our hslibr email account with the password: HSL*stats

The handout provided at the staff training session does include some helpful information and guidelines about what and how to enter transaction stats. 

Watch for more detailed information later next week.

 

Consult Office

Effective April 1^st, the consult office hours will be:  Monday – Friday from 12:30 – 4:00.

During the mornings, a librarian will be on call for client consultation and support.

Generally this will be the same librarian that is scheduled for the consult office that same day.

The exception to this is on Mondays, when Susan will be on call in the morning and Alix will be on in the consult in the afternoons.

This scheduling arrangement will be reviewed in December.

Please forward any client comments about this change to Susan or myself.  Thanks.

 

AHS Exam Proctoring

Please forward any exam proctoring requests from Alberta Health Services staff to Taryn until further notice.

 

Network Printer

We had a few problems with the network printer yesterday with jobs being very slow to print and others only printing part pages.

We rebooted the release station and turned the printer itself off and on and this seemed to do the trick. 

 

Personal Items in Public Areas

We have had two separate people report stolen items today.

One reported she had an iPod taken from a study room during our last fire evacuation.

One reported a fit band taken from her study table while she was in the washroom.

This is a reminder that we are open to the public and personal items should not be left unattended.

 

HSL Access notes - March 23rd

Hello Everyone,

 

A few notes for the week….

 

 

Audio-Digest

Unfortunately we have not been able to get MARC records for 3 of the Audio Digest titles (MP3 format). 

General Surgery
Obstetrics/Gynecology
Otolaryngology

 

They do show in the e-journal list, however there will not be an internet link for these items showing in the catalog record.  They are still accessible when

users authenticate into the Audio Digest portal.

 

 

Refworks and ProQuest for Word

Clients needing to access ProQuest for Word for use with RefWorks will need to use stations in the Computer Commons.  Our public stations will be configured with the updated ‘ProQuest of Word’ by the ITS team when possible.

 

 

LexiComp

I have had a couple of UC clients this week requesting a KRS barcode so they can sign up for LexiComp through AHS.  I spoke to Taryn about this and she recommends that clients set up LexiComp on an Alberta Health Services computer.  If you are on an Alberta Health Services computer when you select the LexiComp link you will not be asked for a barcode, but taken directly to a Lexi-Comp access page.  Clients (both UC residents and AHS) can then select the Mobile Access button (upper right area of page), and set up their mobile access.

 

 

Toronto Notes

The 2015 edition of the popular Toronto Notes is available in the bookstore.  Health Sciences Library is purchasing 3 copies that are currently being processed by collections.  We should have library copies available soon.

 

Study Tables

A couple of our back study tables have had pieces of the leg facing come loose.  McCrum’s have had a look and will be replacing missing pieces and checking all tables soon.

 

Next Week – Sessions

Health Sciences Library staff meeting:  Tuesday, March 24^th  2:00 – 3:00

Toolkit Training: Apps for Reading the Medical Literature, Tuesday, March 24^th  3:00 – 4:00

We will have student assistant coverage that afternoon so all can attend.

 

New Tour to The Military Museum and Founder’s Gallery

Many of you may have attended the TMM tour last year.  This spring there is a new exhibit in the Founder’s Gallery that has received excellent reviews, Burnt Generation.  I know that last year the opportunity to view the exhibit with the TMM staff’s helpful interpretive comments made the tour very meaningful.

You may wish to catch this new exhibit!

The LCR Continuing Education Committee invites all LCR staff to…

WHAT: A tour of the Library and Archives, and the Founder’s Gallery @ The Military Museum

WHEN: Monday, March 30th

TIME:   Bus leaves Foothills campus at 9:45am
               Bus returns to Foothills 11:45am

Getting There: A chartered bus from First Student Canada will transport you from the main campus and Foothills campus to The Military Museum.

·         Bus Pickup @ Foothills campus  Please meet at the HSL Service Desk at 9:25am, and a HSL staff will escort you to the bus

You MUST SIGN UP in ADVANCE for TOURS. Deadline for signup is Thursday, March 26^th 4 PM

To sign up please contact Taraya Middleton in LCR Admin at tmiddlet@ucalgary.ca

When you sign up, please indicate pick up location and if you want to take the bus or your own car

 

There is no admission for LCR staff taking this tour, but as a gesture to surviving veterans TMM asks for a non-perishable food donation. There is also a cash donation drum in the atrium as well, for those wishing to make a monetary contribution.

 

AUPE

Offers for reduced prices for movie and zoo tickets posted in the lunch room.

 

 

 

HSL Access Notes - March 13th

Hello,

 

Looks like spring is on the way!

 

 

SP 2013 Updates

 

 More migration news from Chelsea:

Remember to use IE to access SP 2013.  Bookmark the SP 2013 for easy access:  https://intranetqa.ucalgary.ca/ecspilot/collab/hsl/SitePages/Home.aspx

A student assistant’s page with projects has been added with a link on the left hand side of the homepage.

Communications files for the flat panels and websliders have been added.

 

Next week’s  Staff Sessions

Join Us:

Wednesday, March 18^th:  360 Link with David Brown        2:30 – 3:30 in 1459

Thursday, March 19^th:  LibAnswers statistics with Chris Hayward                 2:00 – 3:00 may be in either 1459 or 1460B

 

Instant messaging with Lync 

I hope everyone is having good luck connecting internally using LYNC.  This week ITS has confirmed that staff using workstation #1 and #2 at the service desk can sign into Lync using their own email.  Staff are encouraged to sign in and use LYNC from these stations or station #3 if you are covering a service shift.  Don't forget to sign out when your shift is done.  :)

 

Your availability on LYNC links to your availability in your personal Outlook calendar.  For example, if I have myself booked in my calendar for a desk shift, my LYNC profile will automatically show as unavailable.  If this happens but you are available, the status can easily be updated manually on the LYNC screen.

 

Did you know LYNC  can be used from within your Outlook webmail account.  You will likely need to add contacts, but I was able to send and receive LYNC messages to HSL staff even from home!

 

Remember it is always helpful to have your sound on to hear Lync alerts.

 

Donation

A Dr. Uzoka will be coming in to HSL sometime this month to pick up a box of donated books left here by a faculty member.  This box of books is in the storage room on top of the table close to the door.

 

Zendesk

To send questions or work to Collections staff, please send your requests through Zendesk.  You can connect using the "Feedback" button on the LCR homepage.    LCR is using Zendesk to track, triage and follow up with work requests etc.

 

AHS Client Printing

Generally  Alberta Health Services clients can print from our back up printer at the service desk.  Work or health related information can be printed free of charge, while personal printing is regular price.  However going forward Free printing for AHS staff will be limited to black and white printing only.  If clients require colour printing, even if it is work or health related, they will need to pay the .39/page cost, of they can print in black and white free of charge.

I know there is one AHS client in particular who been regularly printing in colour.  I would be happy to speak to him or any other clients who have comments or concerns about his change.  We have updated the sign on the back up printer.

 

Travel and Expense Claims - before March 23rd

A note from Barb in LCR Finance:

Please complete and SAVE (do not SUBMIT) all outstanding travel and expense claims in PeopleSoft and bring the signed report and receipts to LCR Finance (TFDL 645) as soon as possible but no later than 4:30pm Friday, March 23rd.  Jocelyn will review, make corrections if necessary and contact the claimant to SUBMIT their report in Peoplesoft.

If your travel or expense claim occurs the week of March 23rd, please contact Jocelyn at 220-2784 or me at 220-3734 for further instructions.

Note….this does not include Professional Expense Reports (PER).

 

Coming Soon! New and "Improved Reference Statistic Program

We will officially be going to LibAnswers for reference/instruction statistics on Wednesday, April 1^st.

Join us for training at Health Sciences Library on March 19^th!

HSL access notes - March 5th

Hello Everyone,

 

A few notes to start the month….

 

Daylight Savings Time - Sunday

It is time to 'spring ahead' again this weekend, with clocks moving ahead one hour in the wee hours of Sunday morning. 

Our electronic door programming will automatically respond to the time change, however our public clocks may not, and could display improperly on Sunday.  These clocks cannot be adjusted manually since they are ‘satellite’ clocks.  Facility staff will collect the clocks and adjust early next week if necessary.  

 

Farewell and Best Wishes

Be sure to join us to wish Michelle Lemieux all the best!

Tuesday, March 10^th

2:30 pm - 3:30 pm

Health Sciences Library staff room

 

Mobile Apps Updates

There are a number of updates regarding mobile resources.   All the latest information will be available on the Mobile app Libguide: http://libguides.ucalgary.ca/content.php?pid=442981

Please refer clients to the Libguide for all the latest details.

 

The Dynamed/Lexicomp access request forms that clients used to complete at the desk are no longer needed.

 

·         Lexicomp will not longer be available to UC clients as of April 1^st.

·         Check out new app access for UpToDate

·         Check out new app access to Dynamed.

 

 

SharePoint 2013 Updates

Feel free to Connect to and bookmark the SP 2013 at:

https://intranetqa.ucalgary.ca/ecspilot/collab/hsl/SitePages/Home.aspx

 

Thanks to all Health Sciences Library staff for adding their time away into the new SP 2013 calendar.

Looking for a password for Health Sciences Library LibGuides or the screen in 1459 or anything else at Health Sciences Library?  You can now find all of these for easy reference in SP 2013.

Just look in the Quick Links list on the left hand side of the homepage.  The passwords are organized by area, but the list is also searchable.  Once you see what you are looking for, click on the “title” and a window will open with the details, including the username and password.

 

Also now in SP 2013:

Key list

Supply order forms

Calendars

Shift reports

Weekly Notes

HSL Access Notes - February 27th

 

 

Hello Everyone,

 

A few more notes to end the week…..

 

 

Client concerns about noise in the library

We have had a couple of complaints this week about noise from clients working on computers in the public service area.

The front of the library is not a quiet zone, and conversations and consultations are appropriate in this area.  The designated quiet zone of the library is toward the back and there is signage there to indicate this.  If clients are looking for a quieter space with computer, the Commons is the best bet.  It is not designated quiet space, but does tend to be quieter, and is available to the public much of the time. 

I have followed up with both clients this week who seem to be fairly regular visitors.  They are aware of policies and options.  I have asked that if they have further concerns to speak with staff – they should not be approaching other clients directly.

Please let me know if there are any concerns at all, and I will follow up.

 

Login Error

Some staff have received an error message when logging in over the past couple of days that seems to have to do with Google Talk.  The message either says login and password do not match, or wrong username and password.  I have spoken with ITS help through zendesk and they have explained that this is tied to the auto start setting for Google Talk.  To correct this, go the start menu, open Google talk.  In the Google talk window select settings then de-select start automatically when starting Windows.  This should do the trick.

 

Service Desk Updates

With the installation of the flexible monitor arms at station #1 and #2 at the service desk, the mobility of the screen has greatly improved, making them quite handy when working with a client across the desk.  In discussion with service staff it seemed that the extra monitor at station #3 was rarely used and often staff preferred to connect with clients at station #1 or #2.  So, on a trial basis we have removed the client-facing monitor at station #3 that was rarely used and seemed to be more of a barrier to client service than a support.  You will especially notice better visibility!  The extra monitor is now on the desktop as a second work screen.  Spacing is a bit tricky, but give it a try and let us know how it works for you.

 

History Of Medicine Days and Displays

We will be receiving a travelling display at HSL next week on the history of vaccination and immunology.  This is in conjunction with the History of Medicine Days that will be held March 5-7^th.

Thanks Lourdes and Chelsea for supporting this display by highlighting related HSL resources.

Check out the collection of posters relating to immunization on the Touch Table, and the new display in the case across form the HOM room!

 

360 Link Session

David Brown will be delivering a session on 360 Link by Lync on Wednesday, March 4^th at 10:00 a.m..  Join us in 1459 for this session.

 

 

Refstats

Thanks to all who are entering their client questions into Refstats.  Just a reminder to update all fields as necessary when you enter a question.  Thanks.

 

Computer Commons

Gelnn was in this week and has updated some of the stations in the commons.

SPSS is now available on all stations in both 1460A & B

STATA is only available on stations 701- 736.  This means that it is on all stations in 1460B and half the stations on 1460A (both sides of the row farthest from the door).

No STATA on the 12 stations on both sides of the row closest to the door in 1460A (station #s 737 – 748).

 

Printer rolls

The paper rolls for the POS, Hold receipt printer and Moneris printer are now stored in the third drawer of the service desk by the POS.

 

UptoDate

UptoDate presented a webinar this week to highlight the new app functionality.  They have provided the following view for viewing at your convenience.

Use the link below to enter the webcast at any time.   

WEBCAST LINK:  http://w.on24.com/r.htm?e=942472&s=1&k=2D5ACFE110847B6BDFD71F7BDB52D695

 

Safety

Do you know how many fire extinguishers we have in Health Sciences Library and do you know where they are?

 

 

Client Types

 

We see a wide variety of clients we see at the desk, who have a wide range of roles within the UC or Alberta Health Services systems.  I have provided some information below about how these roles fit into our system, however, as we know, it is not necessarily a client’s role, but their status within the UC system that determines their library privileges and library account profiles.  For example, a clinical adjunct is not a paid UC staff member, but does show up in Sirsi as a Academic (though should have a limited privilege expiry date that fits with their clinical appointment that is usually 5 years).

Let me know if there is futher information that might make this list more helpful.

 

Clinical /Adjunct :  Clients with UC adjunct and clinical appointments are eligible for UC staff privileges but are not actually paid by the UC.  These are generally physicians or veterinarians or professionals who assist with teaching UC students in hospital or clinical settings.  These appointments are usually made for periods of twelve months up to five years.  Their paperwork is processed through HR.

 

Preceptors:  Preceptors support continued learning of UC students and graduates in the field.  For example, physicians in rural areas supporting medical residents during rural rotations, or veterinarians assisting with vet med interns, or researchers supporting student research experience. 

 

Interns:  We do have Vet med interns at University of Calgary who are vet med grads (could also be grads from other institutions) working in a clinical practice, often to increase their experience in a particular specialty.  These internships are for a one year term and are coordinated by University of Calgary.  The interns are paid by the vet practice and have UC privileges as POIs.

 

Fellows:   At the University of Calgary, Clinical Fellows refer to medical doctors who have successfully completed a residency training program in Canada or elsewhere and who are pursuing short term specialized fellowship training beyond the requirements of residency certification.  Clinical Fellows train under the general supervision of a Clinical Supervisor at a recognized Alberta Health Services (AHS) hospital or affiliated setting in the Province of Alberta.  All Clinical Fellows must be registered through the Office of Postgraduate Medical Education (PGME) and must pay all required administrative fees.  Tuition fees are assessed by the University of Calgary.  At Health Sciences Library we may also see fellows who are not affiliated with UC but may be affiliated with Alberta Health Services.

Residents

 

Post Docs:   A postdoctoral scholar at the University of Calgary is considered a trainee under the supervision and mentorship of an academic faculty member. The appointment is normally full-time and involves substantial research activity.   Post-docs may be hired at University of Calgary as a staff member or as a Person of Interest (POI).

 

Person of Interest (POI):  formerly known as UC Associates, these are clients who have some type of temporary affiliation with the UC, but are not paid by the UC.  The paperwork is initiated through the UC department they are affiliated with and requires the signature of an authorized faculty member.  While there are many types of POI categories, only three types are eligible for library access:  Visiting Scholar, Post-Docs, and  Consultant Professional Services.   More info at:  http://www.ucalgary.ca/hr/non-classified/poi

 

Residents:  We most often see medical residents at Health Sciences Library, but there may be more vet med residents in the future as well.  Residents have completed their medical degree.  Residency is required for human medical grads before being able to practice as a physician.  The number of years in residency varies with the area of specialty.  In our UC system, residents are seen as ‘graduate students’, and have full UC privileges.  They would also be considered Alberta Health Services employees while they train in the hospitals, so would also be eligible for Alberta Health Services/KRS privileges.  We do try to encourage these types of clients who are eligible as both Alberta Health Services and UC, to use their UC status and account for library transactions. 

 

Alumni:  Once a UC alumni, always a UC alumni.  Alumni, who have completed a program of study at UC are eligible for free borrowing privileges, however only have remote access to a small number of online databases.  Their library privileges can be renewed for up to one year at a time.  More info at: http://library.ucalgary.ca/alumni