Hello everyone,
Just a brief reminder, that, as per a discussion/decision by the Reference Workteam at our previous meeting, requests for permission to use the KC computers should no longer be included in RefStats.
Please let me know if you have any questions,
Thank you,
Marcus, on behalf of the Reference Workteam
Thursday, March 29, 2012
Wednesday, March 28, 2012
HIN Videos Updated
The following HIN videos have been updated and uploaded to our YouTube Channel (hinyyc). These replace the ones recorded in 2008 (with the older yellow template).
YouTube Description: The Health Information Network provides library and information services to AHS Calgary Zone and AHS Cancer Care (south) staff, and to patients and their families. Visit us at http://hinc.ucalgary.ca/.
- HIN An Introduction: http://youtu.be/i9G5KxuMZ70
- HIN How to Register for a Library Account: http://youtu.be/ZvDe1UaMgNQ
- HIN How to Renew Your Books Online: http://youtu.be/OgMJ0TLOiTE
YouTube Description: The Health Information Network provides library and information services to AHS Calgary Zone and AHS Cancer Care (south) staff, and to patients and their families. Visit us at http://hinc.ucalgary.ca/.
Friday, March 23, 2012
HSL Access notes - March 23rd
A very few notes this week....
Touch Table
It is nice to see interest in the touch table. We are hoping to have a staff training session for the touch table soon.
Recently I did see students with drinks sitting on the edge of the table. Please note this is definitely a no food and drink area. Please ask clients using the table to set aside any food or drinks away from the table.
Transit tips
Thanks Janine for creating the helpful transit tip sheet that is posted at station #1. The chart indicates if and when to place items on the transit card.
Items going to the Downtown campus: There is direct delivery to Downtown Campus through inter-campus mail. Items can be placed in a transit bag with Downtown Campus Address Label (saved on Grace's computer and in shared drive) for inter-campus mail delivery.
The Military Museums(TMM): No direct delivery. Please route through TFDL as with other main campus branches. Flag with location and place in TFDL transit bin/blue box.
TFDL: TFDL is now, in addition to our blue boxes, using larger beige bins for transit of items between TFDL and HSL. These still have a reusable address label that can be flipped for return delivery. Please do not fill these new bins to capacity since they would then be too heavy for safe management.
Please do not put any extra TFDL flags in regular TFDL returns. Please flag items going to other branches only.
History of Medicine Room
The plastic has been removed from the table and collection in the History of Medicine room. Staff are continuing to check the room for any leaks each morning and evening. We will be expecting more of the collection to arrive in April.
Sirsi and Daylight Savings Time
We have received word that the one hour time change on March 11th may have caused problems with a few transactions in Sirsi. If there are clients who are concerned about fines or problems with transactions form that time, please take this into account. Clients with concerns can always be referred to me for follow up as well.
Staff Contact List
The HSL staff contact list is being updated and should be distributed soon. Thanks Leslie for your work on this.
Supplies
I will be submitting another supply request in early April. Please submit supply requests to me by March 30th.
Thanks. Please let me know if there are any questions, suggestions or concerns.
Touch Table
It is nice to see interest in the touch table. We are hoping to have a staff training session for the touch table soon.
Recently I did see students with drinks sitting on the edge of the table. Please note this is definitely a no food and drink area. Please ask clients using the table to set aside any food or drinks away from the table.
Transit tips
Thanks Janine for creating the helpful transit tip sheet that is posted at station #1. The chart indicates if and when to place items on the transit card.
Items going to the Downtown campus: There is direct delivery to Downtown Campus through inter-campus mail. Items can be placed in a transit bag with Downtown Campus Address Label (saved on Grace's computer and in shared drive) for inter-campus mail delivery.
The Military Museums(TMM): No direct delivery. Please route through TFDL as with other main campus branches. Flag with location and place in TFDL transit bin/blue box.
TFDL: TFDL is now, in addition to our blue boxes, using larger beige bins for transit of items between TFDL and HSL. These still have a reusable address label that can be flipped for return delivery. Please do not fill these new bins to capacity since they would then be too heavy for safe management.
Please do not put any extra TFDL flags in regular TFDL returns. Please flag items going to other branches only.
History of Medicine Room
The plastic has been removed from the table and collection in the History of Medicine room. Staff are continuing to check the room for any leaks each morning and evening. We will be expecting more of the collection to arrive in April.
Sirsi and Daylight Savings Time
We have received word that the one hour time change on March 11th may have caused problems with a few transactions in Sirsi. If there are clients who are concerned about fines or problems with transactions form that time, please take this into account. Clients with concerns can always be referred to me for follow up as well.
Staff Contact List
The HSL staff contact list is being updated and should be distributed soon. Thanks Leslie for your work on this.
Supplies
I will be submitting another supply request in early April. Please submit supply requests to me by March 30th.
Thanks. Please let me know if there are any questions, suggestions or concerns.
CPEN Webinar on Health Literacy at TBCKC
Assessing Health Literacy Levels in Patient Education Materials and
Useful Tools for Patient Education
Thursday, 29 March 2012
12:00 - 1:00 PM
Description
What is readability? What tools can be used to measure health literacy? How can you assess your patients’ understanding?
Readability is just one part of the health literacy puzzle. The focus of this talk will include the following topics:
• Defining and understanding readability
• Examining different types of tools for measuring readability
• The use of Teach-back to ensure patient understanding
Presenters
Janell L. Lewis, MA, CHES
Health Educator
Maine Health Learning Resource Center
Portland, ME
Carolyn Weaver RN, MSN, AOCN
Clinical Nurse Specialist
Patient Education Coordinator
Fox Chase Cancer Center
Philadelphia, PA
Host
Ann Breen, APRN, MN, OCN
Patient and Family Education Coordinator
Seattle Cancer Care Alliance
Seattle, WA
Useful Tools for Patient Education
Thursday, 29 March 2012
12:00 - 1:00 PM
Description
What is readability? What tools can be used to measure health literacy? How can you assess your patients’ understanding?
Readability is just one part of the health literacy puzzle. The focus of this talk will include the following topics:
• Defining and understanding readability
• Examining different types of tools for measuring readability
• The use of Teach-back to ensure patient understanding
Presenters
Janell L. Lewis, MA, CHES
Health Educator
Maine Health Learning Resource Center
Portland, ME
Carolyn Weaver RN, MSN, AOCN
Clinical Nurse Specialist
Patient Education Coordinator
Fox Chase Cancer Center
Philadelphia, PA
Host
Ann Breen, APRN, MN, OCN
Patient and Family Education Coordinator
Seattle Cancer Care Alliance
Seattle, WA
Tuesday, March 20, 2012
New JCHLA issue - articles of interest
The latest issue of JCHLA is hot off the press, and I just wanted to highlight some articles of special interest.
The Current Research roundup includes Elizabeth, Susan, Renee and Bill Ghali's study in Academic Medicine.
A new JCHLA feature, In Focus, profiles a different CHLA member in each issue. The inaugural profilee is our own Yongtao Lin.
Also, any of our own librarians working on the Peer Mentoring project may be interested in an article by some of our colleagues at U of A, about a virtual mentoring program developed to build capacity for systematic reviewing.
The Current Research roundup includes Elizabeth, Susan, Renee and Bill Ghali's study in Academic Medicine.
A new JCHLA feature, In Focus, profiles a different CHLA member in each issue. The inaugural profilee is our own Yongtao Lin.
Also, any of our own librarians working on the Peer Mentoring project may be interested in an article by some of our colleagues at U of A, about a virtual mentoring program developed to build capacity for systematic reviewing.
Monday, March 19, 2012
HSL Access Notes March 19th
Hello Everyone,
A few notes to begin the week….
Veterinary Medicine Accreditation Visit
A vet accreditation team will be visiting the Health Sciences Library on Tuesday, Mar 20th from 1:30 pm to 2:15 pm. The vet Dean, Dr Cribb, and Dr. Jerry Bailey, the Associate Dean for undergraduate education will also be participating in the visit. Susan and Lorraine Toews will tour them through the HSL. In case they want to meet for questions after the tour, or want to see our online resources, HSL Rm 1459 for that time period, along with the HSL laptop and data projector. Service desk staff will not be directly involved, however the team may ask staff questions in passing. Thanks Lourdes for creating the vet displays in the display cases.
Clocks
The clocks in the public area of the library as well as the clock in the staff workroom and lunch room are still showing standard time, that is, one hour slow. A request has been submitted to have the clocks updated, but this may take some time based on our previous experience.
Technology Requests
Paul Pival sent the message below recently about ITS requests. AT HSL we try to batch our requests, and Lourdes is out liaison with the ITS department. Please record ITS issues in the shift reports or report to Lourdes or myself and we will follow up with ITS. I tend to deal with software issues for the Computer Commons.
"For any support requests dealing with your desktop computer or peripherals, please send the request to itshelp@ucalgary.ca and not to individuals within the Desktop Support Group. The more information you can include about your problem, the faster we can diagnose and help – screenshots are a wonderful thing if you can include them."
The Military Museums (TMM) Holds
Clients can now place on-shelf holds on military museum items, and select another branch location for pick up. All of the TMM holds are routed through TFDL.
The TMM books will have a round gold circle label in the back cover, beside the barcode or RFID tag, to identify them as belonging to TMM. These items are transferred via TFDL courier so if you should get these at your branch libraries please send to TFDL for return.
Supplies
A supply order was submitted last week. Some items, such as paper will be delivered directly to the Knowledge Centres. We need to send copies of the packing slips for items received to main campus (Martina (Tina) Polakovic : mpolakov@ucalgary.ca) . Could the Knowledge Centres please scan and email a copy of the packing slips to Tina and myself, so we know the items have been received and accounting has the information needed? Thanks.
Display Cabinet Keys
We have two new display cabinets by the curved wall, and one wooden display cabinet across from the History of Medicine Room. The keys for these cabinets have been added to the HSL key box in the service area, on the #17 tag.
Donations
Some information from HSL collections coordinator, Lorraine Toews, regarding client donations:
Frontline desk staff take the name, contact info, and if possible, the client group to which the person belongs eg. U of C faculty or instructor or retired faculty, community person
Convey this info to the HSL Collections Coordinator who will follow up with the appropriate librarian.
Self Check
At the service desk counter we can only desensitize items at station #1 that has the RFID workpad. If Station #1 is busy, we now have the self check station that can checkout and desensitize items. Staff are encouraged to assist clients at the self check unit if station #1 is busy.
Toronto Notes 2012
The new 2012 edition of the Toronto Notes has arrived at HSL. One copy of the text as well as the manual are on the Reserve shelf with one copy in circulation.
Service Desk Security Alarm and Door Reset Buttons
We have two buttons at the service desk related to security and alarms that have very different functions. The red button beside station #3 (the seated station), is for unlocking the front doors when they are locked by the gate alarm. This button does not stop the audible alarm, but does unlock the doors.
The other small black button is under the counter by station #1. This is our silent security alarm. If the button is pressed, security will respond immediately. The button needs to be pulled back out manually to reset once pressed.
Please let me know if there are any questions, suggestions or concerns.
Mary
A few notes to begin the week….
Veterinary Medicine Accreditation Visit
A vet accreditation team will be visiting the Health Sciences Library on Tuesday, Mar 20th from 1:30 pm to 2:15 pm. The vet Dean, Dr Cribb, and Dr. Jerry Bailey, the Associate Dean for undergraduate education will also be participating in the visit. Susan and Lorraine Toews will tour them through the HSL. In case they want to meet for questions after the tour, or want to see our online resources, HSL Rm 1459 for that time period, along with the HSL laptop and data projector. Service desk staff will not be directly involved, however the team may ask staff questions in passing. Thanks Lourdes for creating the vet displays in the display cases.
Clocks
The clocks in the public area of the library as well as the clock in the staff workroom and lunch room are still showing standard time, that is, one hour slow. A request has been submitted to have the clocks updated, but this may take some time based on our previous experience.
Technology Requests
Paul Pival sent the message below recently about ITS requests. AT HSL we try to batch our requests, and Lourdes is out liaison with the ITS department. Please record ITS issues in the shift reports or report to Lourdes or myself and we will follow up with ITS. I tend to deal with software issues for the Computer Commons.
"For any support requests dealing with your desktop computer or peripherals, please send the request to itshelp@ucalgary.ca and not to individuals within the Desktop Support Group. The more information you can include about your problem, the faster we can diagnose and help – screenshots are a wonderful thing if you can include them."
The Military Museums (TMM) Holds
Clients can now place on-shelf holds on military museum items, and select another branch location for pick up. All of the TMM holds are routed through TFDL.
The TMM books will have a round gold circle label in the back cover, beside the barcode or RFID tag, to identify them as belonging to TMM. These items are transferred via TFDL courier so if you should get these at your branch libraries please send to TFDL for return.
Supplies
A supply order was submitted last week. Some items, such as paper will be delivered directly to the Knowledge Centres. We need to send copies of the packing slips for items received to main campus (Martina (Tina) Polakovic : mpolakov@ucalgary.ca) . Could the Knowledge Centres please scan and email a copy of the packing slips to Tina and myself, so we know the items have been received and accounting has the information needed? Thanks.
Display Cabinet Keys
We have two new display cabinets by the curved wall, and one wooden display cabinet across from the History of Medicine Room. The keys for these cabinets have been added to the HSL key box in the service area, on the #17 tag.
Donations
Some information from HSL collections coordinator, Lorraine Toews, regarding client donations:
Frontline desk staff take the name, contact info, and if possible, the client group to which the person belongs eg. U of C faculty or instructor or retired faculty, community person
Convey this info to the HSL Collections Coordinator who will follow up with the appropriate librarian.
Self Check
At the service desk counter we can only desensitize items at station #1 that has the RFID workpad. If Station #1 is busy, we now have the self check station that can checkout and desensitize items. Staff are encouraged to assist clients at the self check unit if station #1 is busy.
Toronto Notes 2012
The new 2012 edition of the Toronto Notes has arrived at HSL. One copy of the text as well as the manual are on the Reserve shelf with one copy in circulation.
Service Desk Security Alarm and Door Reset Buttons
We have two buttons at the service desk related to security and alarms that have very different functions. The red button beside station #3 (the seated station), is for unlocking the front doors when they are locked by the gate alarm. This button does not stop the audible alarm, but does unlock the doors.
The other small black button is under the counter by station #1. This is our silent security alarm. If the button is pressed, security will respond immediately. The button needs to be pulled back out manually to reset once pressed.
Please let me know if there are any questions, suggestions or concerns.
Mary
Thursday, March 15, 2012
Proquest link problems
There is a problem with link encoding in our current Proquest interface. If the user selects "Download in a format compatible with...." the string & is included and the links will lead to a sign in to Proquest page.
Users should select the other options," export directly to...."
Alternatively users will need to do a find/replace to eliminate the amp in the link string.
Example:
http://ezproxy.lib.ucalgary.ca:2048/login?url=http://proquest.umi.com/pqdweb?did=2583327501&Fmt=7&clientId=12303&RQT=309&VName=PQD
http://ezproxy.lib.ucalgary.ca:2048/login?url=http://proquest.umi.com/pqdweb?did=2583327501&Fmt=3&clientId=12303&RQT=309&VName=PQD
You can also direct users to the new Proquest interface, which we will be moving to shortly
http://search.proquest.com?accountid=9838
Users should select the other options," export directly to...."
Alternatively users will need to do a find/replace to eliminate the amp in the link string.
Example:
http://ezproxy.lib.ucalgary.ca:2048/login?url=http://proquest.umi.com/pqdweb?did=2583327501&Fmt=7&clientId=12303&RQT=309&VName=PQD
Should be
http://ezproxy.lib.ucalgary.ca:2048/login?url=http://proquest.umi.com/pqdweb?did=2583327501&Fmt=3&clientId=12303&RQT=309&VName=PQD
You can also direct users to the new Proquest interface, which we will be moving to shortly
http://search.proquest.com?accountid=9838
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