HSL Access Notes - July 12th

Hello,

A few notes for the week….

Clinical Adjuncts expired June 30, 2013

As noted in earlier notes, there are a good number of Vet Med Clinical Adjuncts whose UofC appointments expired June 30^th , and who may express concern about losing their access to online resources.  All  Vet Med adjuncts in this situation should be referred to:    

Monica Flohr Mauchline
 (403) 210-6116

TRW 2D12

flohr@ucalgary.ca

We also encountered a number of human medicine clinical adjuncts in the same situation this week. 

I have followed up with the University of Calgary Human Resources department who confirm that this appointment renewal process does require some paperwork between the  department and HR.  They recommended that the best way to initiate the process is for the client to contact their UofC department Human Resources partner, or call the HR help desk at 403-220-5932. 

You may also refer these clients to me for follow up.

In the meantime, we can manually extend their library privileges for one month, to allow time for the paperwork process.  If you do extend privileges manually, please add a ‘Note’ in the Extended Info screen, indicating the new extended expiry date.

Sirsi ONEcard Load Problem

We have received word from LCR discovery Systems team that during May and June there was a glitch in the system that prevented UodC ONEcard information from loading into the library Sirsi system.

·         This means that a client who received a card during that period may not show up with a record in Sirsi when their card barcode is scanned. 

·         We have been advised that when this happens, to contact the OneCard (Campus Card) Office at 220-7290.

·         Identify the problem, provide the client UCID (number under photo on front of ONEcard) and ask them to ‘re-send’ the client information.  We have done this already a few times and it does allow the record to populate Sirsi almost immediately.

·         Once the record has loaded, staff will need to review the information on all screens to ensure the record is updated with correct privilege expiry date, complete address info (especially email), and note. 

·         If the privilege expiry loads over with only a three week period which may happen, extend manually to Sept. 30, 2013. 

·         Add a note in the extended info screen with any manual update details, so that if the system refreshes and overwrites the updates , we have a record of the information to work with.

Evening staff are asked to flag these situations in the shift report for follow up. 

 Network Printer - Update

We have experienced ongoing problems with the Network printer over the past two weeks  that I involved follow up with both Xerox and UCIT.   The technician did replace additional parts and our current machine should be working, however a replacement copier is on its way.  We should be receiving the new machine early next week!  The stand alone printer at the service desk will continue to be used as the back-up printer.  Thanks Lourdes for coordinating all the follow up required with the printer.

Journal Transfer Project

Many thanks to all for the completion of Phase #3 of the journal transfer project.  Our next transfer project will likely be in early 2014.

Lexi-Comp/Dynamed

We are receiving numerous requests from students and residents for the codes for Lexi-Comp and Dynamed.   Those requesting the access can complete a request form that is then passed along to Lourdes for follow up.

The forms are filed in the file cabinet behind the service desk. 

AHS Residents and Fellows apply for Lexi-Comp access through AHS.  Detailed instructions can be found on the Mobile Apps Libguide at:  http://libguides.ucalgary.ca/content.php?pid=442981&sid=3627540

Gate

Due to some ongoing issues with our security gate, an updated model has been ordered.  We expect the new gate to be installed in August. 

Please let me know if you have any questions, concerns or suggestions.

Happy stampedeing!

Mary