Hello,
A few notes to begin the month..
Welcome
Please welcome Betty Paananen, who will be working a 7:30 - 3:30, Monday through Friday shift as our new Circulation and Administration Assistant
at the Health Sciences Library. Join us for a coffee to welcome Betty at HSL on Tuesday, July 2nd, at 2:00 p.m.
Service Updates Following Closures
A message from Claudette regarding fines and fees…
Please note, there will be no fines charged for late materials due between June 20th and July 2nd. Additionally, there will be no fees charged for materials that were damaged by flooding. If materials are returned that have been damaged by flood waters, please collect the materials and send up to Collections (4th Floor MacKimmie Block, Attention: Carol Hansen). Collections will take care of withdrawal, disposal and replacement as needed.
Summer Hours and Weekend Closures
HSL summer hours began this weekend, June 29 through Sunday, September 2nd.
The library will be closed Saturdays and Sundays, as well as holiday Mondays.
Elaccess has adjusted the automated door programming accordingly, and hours are posted on our website, HSL News, flat panels and by our front door. The 220-6855 voicemail message is also adjusted.
Staff may wish to remind clients about the weekend closures, especially during Friday shifts. Please forward any client comments or concerns about the evening closures to myself, or include in the shift reports. Thanks.
Shared Access to Study Rooms
Also, due to the ongoing technical problems with door 1460ZB, we are no longer pursuing shared access for the 1461-64 study rooms.
The double doors, 1460ZA are programmed to be locked 24/7.
Access to 1461-1464 Rooms will continue to be down the Theatre 4 hallway, and booking will be managed by Faculty Room Booking Services (irrooms@ucalgary.ca or 220-6839).
Network Printer – currently ‘down’
Xerox is working on our Network Printer. The technician installed a maintenance kit on Friday, but was not able to complete the proper set up. He will be returning Tuesday morning. In the meantime, the stand alone printer at the service desk will need to be used as the back-up printer.
Network Printer Problem Reporting
We have a new process for reporting student print issues. From now on please get people to fill out this form:
It will automatically make a ticket and inform the IT team that there is an issue. This way there isn't have a single person to contact, who may or may not be able to answer a phone. And it will avoid tickets getting lost from the support centre.
Staff are also encouraged to report Network Printer ‘release station’ problems at HSL using this form. For example when the student jobs do not show up on the network printer monitor.
Please let me know if you have any questions.
LCR Support Requests
All our public and staff computers at HSL are supported by LCR Information technologies, so generally issues regarding computers, or issues around staff access would be handled by our LCR ITS. For example, if a client has lost files on a public computer, contact ITS at support@lcrit.zendesk.com as a first resource weekdays during regular hours. OR if staff lose access to accounts, contact support@lcrit.zendesk.com for follow up.
At HSL Lourdes is our contact for staff computer issues and she can also follow up with ITS.
An update for sending in LCR tech requests:
Staff should now be using:
dule@ucalgary.ca is the contact for clients having trouble logging into our HSL room booking system. This is the email for Dung Le who manages the technical end of the system.
If there are other specific instances where you or clients are unsure who to contact, please feel free to flag for me.
HOLDS
A decision has been made for all branches to be consistent on how to handle the issue of a patron who has come in to the Library, selected an item from the shelf only to find out that a hold has been placed on the item.
Because the patron has made the physical trip to the library to retrieve the item, please override the fact that another patron has a hold on the item. The person borrowing the book will be limited to the two week loan as there is another hold in the queue.
Please let me know if you have any comments or concerns with this procedure.
Vet clinical Instructors
A message from Lorraine Toews…
About 60 or so of the Vet DVLC clinical instructor appointment contracts are expiring and up for renewal at the end of June 2013. I received a call today from a vet, and re-directed him to Monica. Just thought I'd flag this for you in case you/ or front desk staff get calls.
Monica is still the contact person for all matters relating to these DVLC appointments, so we should continue to refer all such questions to her:
Her contact info is:
(403) 210-6116
TRW 2D12
SPSS
SPSS is currently loaded only on the computers in the Computer commons room, 1460 B. We do expect the popular stats software program to be loaded on all machines in both 1460 A & B sometime later this summer.
Permissions for E-book platforms
Paul Pival has posted a link to the new E-book permissions guide on the library website link below.
It is a table showing current permissions for downloading/printing and user limits on the various ebook platforms. It should help with client queries at the desk.
Front Gate and Doors
The 3M technician will be coming this week to work on our 3M security gate. We have been experiencing some delayed alarms and ‘phantom’ alarms.
As staff know, it has been some months since our front doors have operated in conjunction with our alarmed gate. After much consultation with several departments and contractors, it appears that the problems with the door cannot be resolved.
The door operates well on the Elaccess system, locking properly at night, but will not lock as it should when the gate alarm is triggered. Staff at the service desk will need to respond quickly when they hear the alarm, calling the client back to the desk for follow up.
Please let me know if you have any concerns or notice any problems with the gate or alarms.
Service area Updates
· The service photocopier has shifted slightly in the front area.
· Mail locations consolidated into one tall cabinet across from Chelsea’s desk.
· Sorting bin removed. Unsorted books will be placed directly on carts to be sorted by students later in the day.
· Interlibrary book pick up shelf is now located by Compulsory Ed materials, on the shelving across from Brian’s desk.
· New file folders have been added to the service desk files for : phone and adding machine manuals, general signs (out of order, etc.), and Dynamed sign up forms.
Journal Transfer Project
Many thanks to all you have worked an the many aspects of the journal transfer project that has seen hundreds of journal issues moved from HSL to HDL over the past months. Phase #2 is complete and Phase #3 will begin this week.
Parking Passes
We have received our new hanging parking pass for lot 28, that is effective through June 30, 2014. In lot 28 only the hanging pass is required.
The system at the Parkade works differently than in the other on campus parking lots. In the parkade, the ‘credit card’ is used to ‘pay’ for parking by stall number at the time of parking. The additional hanging pass for the parkade that is not necessary when the credit card is used, is in Susan’s office.
So we have two parking pass options: the hanging pass for lot 28 and the ‘credit card’ for the parkade. If both of these are being used already, you can pay for parking and submit a Peoplesoft form for compensation. Information sheets about the parking passes and appropriate use are in the parking pass binder. If staff have questions, please let me know.
Volunteering at UofC for Flood Relief
The University of Calgary continues to support flood disaster relief efforts in and around Calgary. As the community rallies around those impacted, we recognize that faculty and staff may wish to volunteer their time and expertise to help with these efforts.
The university is offering all employees the opportunity to take one full day (with pay) to dedicate to flood relief activities between now* and August 31, 2013, recognizing that recovery efforts will be ongoing for some time.
To be able to use this personal volunteer day:
§ it must be pre-approved by your manager to ensure that the day you select is operationally feasible and that your work responsibilities are covered during your absence.
§ it must be used during normally scheduled work time.
§ it must be used as one full day – not divided up over several days.
§ the university would like to recognize and celebrate employee contributions to relief efforts – after your volunteer day please share with your manager the story of how you were helping.
Watch for more details.
Please let me know if you have any questions, concerns or suggestions.
Mary
