HSL Access Notes - February 24th

Hello Everyone,

 

A few extra notes for the final week in February....

 

February 25^th Schedule

Brian will be at a  session tomorrow and I will be covering the 2 – 10 shift.  However I am also registered for the Respect workshop tomorrow afternoon, so will start my day at main campus from 1:30 – 3:30.  I hope to be back here before 4:00 pm.

 

Calgary Herald

We have not received our Calgary Herald for over a week due to problems with the Herald subscription renewals.  This has been flagged for follow up and we hope to receive the Monday – Friday delivery of the Herald again soon.

 

Emergency  Planning

·         Connected with the UofC recent focus on emergency planning we would like to go ahead with the plan to have a rally point in the HRIC atrium for Health Sciences Library staff during evacuations.  It will be in the HRIC atrium by the glass doors leading to the McQaig Tower. 

·         Have you signed up for the Emergency text messaging service?  More info at:  http://www.ucalgary.ca/emergencyplan/textmessage

·         The emergency Call-out tree is in SharePoint

 

Knowledge Resource Service e-books

A reminder that over the past months the Knowledge Resource Service e-books have been removed from the University of Calgary catalogue.  Knowledge Resource Service e-books can be searched by going to the Knowledge Resource Service website> Search collections > e-books.

 

Stata 13

The statistical software program, Stata that is on our Commons Computers only, has been upgraded from Stat 10 to Stata 13 on most of the stations.  This includes all the computers in 1460B, both podium stations and a number of the stations closest to the front of the room in 1460A.  The remainder of the computers in 1460A continue to have Stata 10 available.

 

Sirsi

An update from David Brown:

On Tuesday February 25th, we will be updating the Sirsi test server (sirsi2) with up-to-date data from production.

 

This means that:

·         Any data that is only on sirsi2 will be lost, including any test bibliographic or user records.

·         The sirsi2 test server will be unavailable for most of Tuesday February 25.

 

Please let me know as soon as possible if this will cause any problems for you or your staff.

 

Remote Access for POIs beginning March 1^st

A message from ITS regarding an added access option for Persons of Interest ( POIs) for remote access to online resources:

By March 1, IT will have put a change in place to allow POIs (Persons of Interest) with an IT account to use their IT username to log into Ezproxy—as faculty and students already do.

 

In order to get access to electronic library resources by IT username:

 

1.       The user needs to have an active IT account.

2.       The user’s POI class must be one of the following.

00014 – Visiting Scholar

00023 – Postdoctoral

00029 – Consultant-Pro.Service

00033 – Qatar Local Hires

 

To borrow print materials, the user still needs to obtain a card, and their contact information will still need to be updated manually in Sirsi the first time they use the system.

 

POIs with active Sirsi accounts will still be able to use their barcode/PIN to log in to electronic resources, but they will also have the option of using their IT username. (I would recommend that they use IT username, as it is likely to be more stable and secure.)

 

I expect that this will resolve many of the login issues that we receive, and will be a big service improvement for these user groups. Please share this information as required.

 

Room 1453

The electrical work for the AV upgrade in room 1453 has been completed. The next phase will be the painting and dry walling that we hope will take one day.  We will try to keep the room open for use as work permits.

The wall mounted desk has been removed  and has been flagged for surplus.  The parts are stacked in the room awaiting pick up.

 

Adapters for Apple Equipment

We have two adapters for Apple equipment, one for Mac Books and one for mobile devices such as I pads and I touch devices.  These are being kept in the credenza behind the service counter along with the keyboards and mice for rooms 1454 and 1455.  These are barcoded and can be signed out in Sirsi for use in these rooms.  They may be signed out and used by staff for short-term use as well.

 

2013 Periodicals to Backsets

Many of the 2013 periodical titles have now been moved from the Current Shelving to the Backsets.  This includes print titles that have been cancelled as well as any continuing print titles for which we have received a 2014 issue.  If clients are looking for a 2013 issue at this point, it may be either on the current shelves or the backset shelves.

Print Journals Cancelled AUSTRALIAN FAMILY PHYSICIAN

BIOLOGY OF REPRODUCTION

BMJ (International Edition)

JAMA DERMATOLOGY

JAMA FACIAL PLASTIC SURGERY

JAMA INTERNAL MEDICINE

JAMA NEUROLOGY

JAMA OPHTHALMOLOGY

JAMA OTOLARYNGOLOGY- HEAD & NECK SURGERY

JAMA PEDIATRICS

JAMA PSYCHIATRY

JAMA SURGERY

JOURNAL OF BIOMECHANICAL ENGINEERING

JOURNAL OF NUCLEAR MEDICINE

JOURNAL OF VETERINARY DIAGNOSTIC INVESTIGATION

LANCET

MEDICAL LETTER ON DRUGS AND THERAPEUTICS

MEDICAL PHYSICS

NATURE

ONCOGENE

OTOLARYNGOLOGIC CLINICS

PEDIATRIC CLINICS OF NORTH AMERICA

RADIOLOGIC CLINICS OF NORTH AMERICA

SCIENCE (Weekly)

SEMINARS IN ONCOLOGY

SURGICAL CLINICS OF NORTH AMERICA

 

HDL Transfer Project

Also related to periodicals, we are preparing for a large transfer of periodicals to Health Sciences Library.  This project may span most of March and April and our goal will be, as Susan outlined, to transfer issues prior to 2005.

More details to come.

 

Respect Workshops – final week!

There is still time to participate in the online training and attend the Respect workshops on main campus that are being encouraged for all University of Calgary staff.  The final three workshops are scheduled this week.

There has been good feedback from HSL staff who have completed the online sessions and attended workshops.

 

The “Respect in the Workplace” online training program covers some important basic information about bullying, discrimination and harassment. It leads you through a series of vignettes to portray what a respectful workplace looks like. While the online program takes approximately 90 minutes to complete,  it is composed of many short segments that you can start and stop at your leisure.  The link for the online program is https://universityofcalgaryworkplace.respectgroupinc.com.    Please click on this link and self-register to get started.   

 

The Respect Workshop is focused on competencies and strategies to enhance your personal and leadership effectiveness as well as our workplace culture.  It is very interactive, practical and supportive. 

 

Nine workshops for Libraries and Cultural Resources staff have been scheduled for February. All workshops will be held in Human Resources (MacKimmie Tower, 4^th floor). Please use the links provided below to register in the workshop that best fits your calendar.

 

               

25 Feb 2014	1:30pm to 3:30pm	http://www.ucalgary.ca/hr/node/2668
26 Feb 2014	1:30pm to 3:30pm	http://www.ucalgary.ca/hr/node/2669
27 Feb 2014	1:30pm to 3:30pm	http://www.ucalgary.ca/hr/node/2670

 

New Room Booking System

Have you had a look and the new and improved Health Sciences Library study room online booking system? Check it out at:  http://libapps.ucalgary.ca/hsworkrooms/Web/

 Policies remain the same, but the look has been updated.  Public can still view the schedule, while University of Calgary UCIT login and password is required for online booking.

 

IM

Evening and weekend monitoring of IM continues. 

Fines

A reminder that if a client wishes to dispute fines on items that belong to another branch or location, they should be referred to the home location of the item.

HSL Access Notes - January 27th

Hello Everyone,

A few extra notes to begin the week....

LeBlanc donation

We have received a donation of a new collection that will be added to the History of Medicine Room.  The collection is currently being processed in Collections.

• The LeBlanc collection is valuable, so will be processed without products and with book cards like the Mackie collection which is also located within our History of Medicine room here in the HSL. 
• The LeBlanc collection will be shelved in a separate section in our HSL History of Medicine room, and we are requesting a separate SIRSI location code for this collection, just like we have for the Cruse and Scarlet collections, which are also located in the HSL History of Medicine room.

Alumni Access at TFDL

I have received an update from IT on the information regarding computer and wireless access for Alumni at TFDL.

• The agreement is this.  For all Alumni, we will match the same time allowed on their library card for borrowing privileges.  This way they need only to visit us once a year to get their library card updated and their TFDL authentication (for workstations)and wireless access updated.

• All other wireless guest can have up to three months at a time.  That is the agreement from IT Security.

Just in Time

A new clock has been added to room 1459.

Repairs

the company Service Master will be in, possibly on a weekend, to first measure, then to install the replacement baseboard and floor tiles that were damaged in the flood from the housekeeping room.

1454 & 1455 Technology

The new technology is installed in 1454 & 1455, however we are keeping it 'under wraps'  until a reveal event is scheduled.  

·         Susan has indicated that it may be a few more days before the event to ‘reveal’ the rooms is in place, so I have booked both rooms through next Friday. 

·         Rooms to be kept locked and closed to public, however if staff wish to use, the #7 key is in the key box – makes a nice small meeting room!

·         The wireless keyboards and mice and remotes will be kept in the service are and will need to be signed out to clients.  Brian will be processing  and will send more details.

·         The CPUs are sitting on a temporary cabinet in each room and are not currently ‘secured’ in the room.

·         Keyboards and mice are specific to each room, so are labelled with room number.

·         The connection caddy on the table includes connection for HDMI , laptop, two power outlets and USB port.

·         The original tabletop power box in 1454 still operates as well, however the powerbox in 1455 is no longer working (poor connection at floor)

See you February 12th!

HSL Access Notes - January 22nd

Hello Everyone,

 

A few mid-week notes …

 

Away

I will be away on vacation, January 27 – February 11^th inclusive.

 

Phone Update

Yoojin’s phone is now fully operational.  She can be reached at 403-220-8099.  The staff contact lists have been updated in SharePoint.

 

Welcome to New Student Assistant

Please welcome new student assistant Krystal Le, who began training at Health Sciences Library last week and will be covering our regular Tuesday evening shift.

 

IM Chat – Expanded Service

We have rolled out our expanded IM service evenings and weekends!  Staff are reminded to add IM questions to Refstats.

 

AV Project in study rooms 1454 & 1455

1454 and 1455 are booked for AV installation Tuesday – through Monday.  We are trying to keep the AV update a bit of a surprise, so if students are asking why the rooms are blocked, please just let them know that something new is coming.  The rooms will be kept locked  when installers are not on site.  The key for the rooms is the  AH7 key.  There is a copy of AH7 key the service area key box while the work in the rooms is underway for ease of access.

 

Reserve Collection

 There are a few Reserve titles that are not yet available at HSL, but are on order.  In some cases TFDL may have a copy.  Course reserve information is is filed (by course number) in the cabinet behind the service desk.

  If follow up is required about a Reserve item, please speak with Brian , 

 

SharePoint

We are now testing a new shift report template saved in SharePoint.  All staff can view the evening and weekend shift reports under Documents >Shift Reports.

 

Military Museum Items

If University of Calgary library items belonging to the Military Museum location are received at Health Sciences Library, they should be returned to their home location via TFDL.

 

Key Control

TerriLynne is now the main contact for Health Sciences Library key requests and inventory.  Thanks TerriLynne.

 

Knowledge Resource Service Location Acronyms

We had an interesting time recently with two Knowledge Resource Service locations that have very similar acronyms.

Do you know the difference between SHC and SCHS?

·         SHC :  South Health Campus  (the new hospital, 4448 Front Street SE)

·         SCHC:  South Calgary Health Centre (31 Sunpark Plaza SE, Calgary)

Staff are asked to double check client locations and addresses  especially when sending outreach requests.

 

Pick Up Stats and new Sirsi Process

Items that are found on tables, desks and shelves in the library are generally collected by student assistants and numbers recorded for our “in house use” statistics.  This has always been a manual count, however we have now begun to use the ‘Mark Items as Used’ function in Sirsi to scan and record all items with a barcode that are collected.  We will continue to count journals that do not have barcodes manually.

 

Visit Garrison Collection on Touch Table

The Garrison collection, a core part of the Mackie History of Neuroscience collection is now on display on the Touch Table.  There are over 20 items now showing in the HOM Bohemian Bookshelf.  Thanks Chelsea!

 

Hslcirc email

With the removal of the Campus Photocopy webpage (this service is now offered through ILL), the hslcirc email address is no longer posted publically.  It will continued to be valuable for  internal use only.  This is the email that receives all the Sirsi reports related to  holds, fines, final overdues, etc. 

 

On the Go – Update

The UC is removing the Quick Cuisine and Baja food services outlets and adding an Extreme Pita outlet.  During construction (January 13 – March 17), the Starbucks will remain open and Chartwells will continue to offer a reduced Quick Cuisine and Baja menu.  Please visit On the Go for more information.

 

U.S. currency

As directed by LCR Finance, if a client would like to use U.S. currency for a transaction at the desk, we can accept, however it would be at face value.  That is $20.00 U.S. = $20.00 CAD. 

 

Interesting Client Situation of the week...

Client:  I can't access this article - can you help?  The article is not online or in print - I tried ILL request form, but was blocked (error message).  

Follow Up:

• Checked UofC access numbers - OK,
• checked email address loaded in Sirsi - yes.  
• Found client had fine that was blocking access. 
• Client paid fine, then ILL staff were able to reset Relais access and we submitted request successfully. 
• If ILL staff were not available to reset, the system would automatically reset after noon on the next business day.

HSL Access Notes - January 3rd

Hello Everyone,

Happy 2014!

A few notes to begin the New Year….

 

New Term and Term Loans

We have seen a number of graduate students at the desk this week asking why their term loan items are only renewing to January 31^st rather than the May 15^th term loan due date.

This will happen if their registration process for the new term is not yet fully processed in the system (ie. Fees not yet paid or not yet processed due to holidays), so their library privileges show as expiring on January 31^st.   Once the registration process is complete their privilege date should automatically update to September 30/14.  Their library items will not automatically renew beyond January 31, 2014, however the client will receive a renewal reminder 3 days prior to the due date.  I am pleased to follow up with any clients who would like additional assistance or information.

 

Student Assistant

I will be interviewing for a new student assistant next week to cover our Tuesday evening shifts.

 

Service Walkarounds

As another way to bring service to the client wherever they are in the library, staff at the desk are asked to do one walkaround during each shift to provide a helpful presence and offer assistance to anyone who might have questions.

Thanks.

 

NVivo

A doctor called in before Christmas asking about access to the software NVivo. 

The University of Calgary IT website does make available free software downloads to members of the university community with a valid IT Account, that includes Nvivo and quite a list of other software.  The full list, that also shows eligibility for faculty, staff and students is available at: http://www.ucalgary.ca/it/software/downloads.

 

Withdrawal of Vet Med DVDs

The decision was made late last year to withdraw Vet Med DVDs from the Health Sciences Library collection because, given the nature of these products, we could not ensure compliance with Canadian licenses and copyright terms.  A few examples would be: The Art of Equine Auscultation, the Glass Horse and The Glass Horse Equine Colic.

Please let Lorraine T.  know if you get vet professors who ask about Vet Med DVDs.

 

SharePoint on Service Desk Stations

Since the service desk workstations have not yet been upgraded, we have been seeing some odd file behavior when working with files saved in SharePoint.  ITS has provided this easy work around for the time being.  This will apply mainly to the student project files.

 If you are going to be working on project files that are saved in SharePoint at the service desk workstations, it is best to:

·         First open Word 2007 and/or Excel 2007 and minimize these windows on the desktop,

·         Then open SharePoint  and find and open the files.

The files should then automatically open in the 2007 version of the Office program.

 

Excel Resources

Chelsea shares some Excel resources that she has found helpful:

·         I most often references Excel Magic Trick #… videos through the Excel is fun youtube channel: http://www.youtube.com/user/ExcelIsFun?feature=watch

·         And sometimes MrExcel videos through Bill Jelen’s youtube channel: http://www.youtube.com/user/bjele123

·         I also sometimes find help through Contextures Inc. as well: http://www.contextures.com/

 

Sessions Next Week

The Photoshop, Xibo and Colourbox Toolkit session scheduled for January 9^th will likely need to be rescheduled – watch for more details so you don’t miss out on this fun and interesting session!

 

Outlook Tip

One Outlook feature that I like is the Autocorrect to help expand acronyms.   It is a great feature – I type AHS and it automatically expands this to Alberta Health Services and I type UofC   and it automatically turns it into University of Calgary.  You can create your own autocorrect rules to use this in many different ways.

Select the File tab: Select Options: Select Mail: Under Compose Messages click on Spelling and Autocorrect button: Select autocorrect options: then in the dialogue box fill in the appropriate fields.  Replace : type in your acronym or short form word With:  type in the expanded form

Would anyone else like to share on Outlook tip?

 

Please let me know if you have any questions, suggestions or concerns.

Looking forward to an interesting year ahead at Health Sciences Library!

Mary

HSL Access Notes - December 17th

Hello,

 

A few notes for the week with holidays just around the corner........

 

 

Closed Dates in Sirsi

Information from Discovery Systems regarding Sirsi and holiday dates.

 In December we have library closed dates. In the system:

U of C is closed Dec. 21 to Jan. 5, so that no items will become due between these dates.

 

At U of C, since we are actually open Dec. 21^st to 24^th at noon, and then Jan. 2^nd to 5^th, there are some circulation issues to be aware of:

·         Starting on Saturday, Dec. 7^th, any DEFINITE or 2WEEK checked out items will have a due date of January 6^th.

·         All items recalled from Dec. 8^th through Dec. 24^th will be due on January 6^th.

On the closed dates:

·         Hourly loans must be adjusted at checkout time or they will be due on January 6^th.

·         Hold items charged to a "transit-to-branch" card may result in recall notices as they exceed the two week loan period with closed dates added. These can be ignored.

Some reports will be stopped:

·         the clean hold shelf list will be stopped after Dec. 21st so that the shelf gets cleaned on the 21st but then not until January 2^nd when we start the report again.

·         the on shelf hold lists will be stopped after Dec. 21st so that holds are pulled on the 21st but then not until January when we start again on Jan. 2^nd with a catch-up report.

·         The hold request lists to the LAS system (HDL) will be stopped after the 12:30 p.m. report on Dec. 21^st and will start up again on Jan. 2nd at its usual time of 1:30 a.m.

·         The 3+days old On shelf holds list will be stopped until Monday, Jan. 6^th.

As per the U of C’s request to shut off all equipment over the break, we will shut down the return chutes, the return-sorter, and all of the Self Checks including those in Gallagher and HSL.

 

Term Loan renewals

Term loan items will have a new due date of May 15th will begin January 3rd.  Clients who have term loan items charged out will receive several renewal reminder notices prior to the current January 15th due date.

 

Card Chart

I have sent an expanded client card/service chart out to all staff for feedback.  This has been added to the SharePoint site.  Shared documents>Circulation>

 

TFDL Phone Contacts

A reminder from TFDL of the Learning Commons phone numbers.

 

Main Service Desk:  (403)220-3730  Please call this number if you have an immediate question for Service Desk staff.  DO NOT give this number out to patrons, we are often not able to immediately assist them. 

 

Reference Phone Number:  (403)220-8895  Please give this phone number out to patrons.

 

Service in the Stacks

Beginning in the New year we will be asking service desk staff to walk around the library at least once a shift to offer assistance to any clients in the stacks, or at their workstations.  Watch for more details.

 

Printing at Back up Station

 

We have seen some UofC medical residents (in system as UofC graduate students, but who also have AHS badges that say student) recently using the back-up workstation and printer to access free printing.  This raised a good question - should residents who are UofC students but who also carry AHS ID badges have access to free printing?  Since residents can print health related information at other KRS sites, we  can allow medical residents to print free b/w work-related information (though this would not generally include school related papers) if they present their AHS badge.

 

We do not want to get involved in policing this service, however it is easier for both staff and clients if we are consistent with the information we provide.

Our standard back up printer information:

• UofC: While most UofC clients access print jobs at the Network printer using their Unicards, they are also able to use the back-up printer and pay .08 b/w and .39 colour using Unicard, cash or credit/debit card.  These costs for UofC printing are noted on the back up work station.
• AHS:  Printing is free at the back up printer for AHS staff work-related printing and .08 b/w and .39 colour for personal printing.  Staff should be able to show you their badge.
• Patient/patient family:  Printing is free at the back up printer for health related printing and .08 b/w and .39 colour for personal printing.

Hopefully the client will then be able to let us know which category they fall into.  While this is our standard information, I understand that there are always exceptions.  If staff are making an exception please let the client know so that it does not become an expectation on every visit.  Thanks.

 

HSL Staff Sessions/Meetings this week

 

Tuesday, December 17th:  Instruction staff session.  2:30 - 4:00

Wednesday, December 18th:  Service staff meeting. 2:00 - 3:00

Thursday, December 19th:  RefWorks presentation.  12:00 - 1:00

Thursday, December 19th:  EndNote presentation.   3:00 - 4:00

 

 

Outlook Tip

Too much junk mail from the same old senders?  I find that using the ‘ block’ email function works well.

Right click on the junk email in your inbox > select junk from the drop-down menu > select block sender.

 

With holidays around the corner we will be using our ‘Out of Office’ tool .  Click on File tab and select Automatic Replies button.  Create your message and set your dates.

 

 Mary