HSL Access Notes - September 12th

Hello,

 

A few notes for the week……

 

Staff Contact List Updated

Welcome to HSL, Nicole!
Nicole can be reached at 220-8099 and by email at: nicole.talsma@ucalgary.ca

Term Loans

Clients with term loans checked out are now able to renew.  These books have a current due date of September 15^th , and clients will be receiving another reminder to renew or return items.  As long as there are no holds on the items they will renew for another term with a due date of January 15, 2015. 

 

Term Loans and Medical Graduate Records (PGME)

We have had some problems this year with Medical Graduate records updating properly in the library system, and systems administrators are investigating.  In the meantime, please continue to flag clients with privilege or access issues for me  –  I am pleased to follow up with the client and these examples are helpful in learning more about common system issues.

Most PGME who have not updated properly will show with an expiry of Sept. 30^th, 2014 rather than January 31, 2015.  If they are trying to renew their term loans these will only renew to the end of their privilege, for example, Sept. 30^th.  Staff can extend client privilege manually for PGME (medical residents who are still active in the program) to January 31, 2015, as a temporary measure while we investigate – but if this is done, please also add a note to the extended info field in Sirsi and also flag the client name and User ID for me – I am keeping a file of these clients.  If residents are caught in this situation, once the privilege is extended, items can then be renewed with a proper term due date.

Thanks.

 

Thesis Formatting

I am a bit delayed in sharing this information from the staff Thesis Formatting session that Chelsea provided a few weeks ago.   As Chelsea pointed out, one key resources for clients with thesis formatting questions that come to the desk include Leslie Potter’s libguide,   http://libguides.ucalgary.ca/thesisformatting

The graduate website also has thesis  information and the templates: http://grad.ucalgary.ca/current/thesis/resources

Chelsea has created a print handout that can be given to clients.  These are filed in the cabinet behind the service desk

 

Office 2013

Please let me know if you have any install issues with Office 2013.  Please share tips and tricks as we start to use the programs.  Staff are asked to activate the Lync program that will connect us on ‘chat’ .  Lync also offer screen sharing and meeting options.

 

Updated IM chat webclient

Bookmark url:  https://us.libraryh3lp.com/webclient/#/client

Logins and passwords remain the same

 

New Moneris Terminal

We have a new Moneris terminal installed at the front desk for credit and debit payments.  It is more streamlined, with a brighter display and updated buttons.  It operates much the same as the previous terminal, and has very clear prompts for transactions. 

As in the past, staff start by entering the amount of the transaction.

 One new feature is the ‘Tap’ option for cards.  So clients, have the option to swipe, insert or tap card.  Cards need to be activated for this function and often there is a transaction limit associated with this function.

The paper rolls for the terminal are a bit smaller and the supply is in the cabinet behind the service desk.

The blue ‘admin’ button that we were used to on the previous model is now replaced with the # button.

 

Coming Soon

Audio –Digest titles in MP3  (online) format.

Doing Right  2014 edition – the popular medical ethics title.

 

SPSS

Our SPSS license has now been updated on all the workstations in the Commons.

 

HSL Access Notes - september 5th

Hello everyone,

 

More than a few notes for the beginning of new term…….

 

Weekend Hours Resume

We are back with weekend hours beginning tomorrow, September 6^th.

 

Saturdays:  10:00 AM – 6:00 PM

Sundays:  12:00 Noon – 8:00 PM

 

Many thanks to Brian, Leslie and our student assistants for covering our weekend and evening hours.

 

Instruction

The new fall instruction sessions are confirmed and promotional materials have been distributed.

Clients can register for classes  and find everything they need to know about the classes in one spot on the library workshop calendar at:  http://library.ucalgary.ca/workshops.

Or from LCR homepage go to Services> Library workshops.  From HSL homepage go to Research>Workshops, or simply click on the workshop webslider to link directly to the calendar.

All HSL workshops show with a bright green background.

 

Continuing Medical Education (CME)  Clients

Unlike clients registered in the regular Continuing Education programs, clients with Continuing Medical Education (CME)  do not use the same registration system, so we have often had issues with this group of users and remote access to online library resources.  Discussions are underway for longer term solutions, however for the time being CME and LCR and IT have come up with a limited workaround.  These clients have been issued a login by CME and an arbitrary password.

This has nothing to do with the department of Continuing Education’s systems.

 

CME is communicating the login information to their students.

 

This login and password will ONLY give them access to e-resources through EZProxy. It will NOT give them a library card, or Sirsi access, or access to authenticated workstations, or Relais, or Workroom booking, or any other authenticated library service.  That is all we can do with the limited workaround that has been provided to us.

 

Any inquiries form CME students about online access issues to library resources should be referred back to the CME office.

Contact us at 403.220.7240, email: cme@ucalgary.ca

ASK ME – September UC  Initiative

All have received the LCR emails about the ASK ME initiative.

The service desks at the TFDL are participating in this initiative, and HSL staff are encouraged to participate as well.

HSL does have buttons, poster and the new student FAQ document at the service desk ready to go for the month of September.

While the program is geared more specifically to main campus, we encourage staff to wear a button for the month of September to support new students and to promote Health Sciences Library.

 

Phone calls from Publishers

We at times receive calls from publishers at the desk asking for contacts regarding collections.  Staff are asked in these cases to take the contact information from the caller and indicate that it will be forwarded to the appropriate librarian (Collections Coordinator).  Please do not forward the calls directly to the librarians of give out the librarian contact information to publishers.

Thanks.

 

Network Printer

A message from IT regarding an update to the Network Printer server….

Essentially, starting tomorrow, anytime someone submits a print job using the print.ucalgary.ca website it will now be running through its own separate server that will then connect to our main print server. This change was made because the single print server would sometimes have problems during peak usage times, and cause long waits or lost print jobs. Users will notice no change, and neither should you, but I wanted to make sure that everyone was aware in case anything goes wrong.

The new server should help us handle high print loads extremely well, but if problems do arise staff can report to Lourdes for follow up or online to IT at:   https://www.ucalgary.ca/itlabs/print_problem

 

Phone Charging Service

We have received requests about providing phone charging options for students in Health Sciences Library.  TFDL is already providing this service at a phone charging station and will be circulating phone charging cables soon.   Health Sciences Library is purchasing a universal mobile phone charger cable set that will circulate to clients.   We should have it available by the end of the month.

More Mackie Collection

It is hard to miss the staff table covered in bins and boxes! These contain mixed materials that are all catalogued and part of the Mackie collection. There are 17 grey bins as well as 47 boxes of materials that will be unpacked over the next week.

Ergonomics

There is a set of ergonomic guidelines posted on the staff bulletin board.  This includes  proper workstation set up and some workplace stretching exercises.

Find more stretches and information online at: https://www.ucalgary.ca/safety/programs/ergonomics

We are also working to make a few ergonomic adjustments at the service desk.  This will include adjustable monitors and keyboard trays at station #1 and #2 , and slight movement of the RFID pad, and the option for phone headsets. 

 

The Working Mind

I attended an interesting staff session in August on mental wellness in the workplace. The presentation used resources from the Mental Health Commission of Canada aimed at helping employers and employees reduce stigma and promote mental health in workplace settings.

Mental Health Continuum Model

The program focused on  the Mental Health Continuum Model. This model categorizes symptoms of good to poor mental health under a four colour continuum: green (healthy), yellow (reacting), orange (injured), and red (ill).

The continuum removes labels and allows conversations about mental health in a more neutral way.  There is a pocket size copy of the model that outlines symptoms and actions thoughout the continuum, as well as suggestions for coping strategies and sources for help posted on our staff bulletin board.

 

Sources of staff support include:

Staff Wellness :  http://www.ucalgary.ca/staffwellness/ 

and

LifeWorks program for employees:  24/7 confidential services.  Phone:  1-877-207-8833  or www.LifeWorks.com  (userID: UofC, password: EFAP)

 

Evacuations

The new  Fire Consultant with Emergency Services visited Health Sciences Library last week and was glad to see the number and layout of emergency exits at Health Sciences Library.

There is helpful information on the Emergency Management webpage and there are emergency instructions listed by building.  The list for HSC is posted on our public bulletin board.

http://www.ucalgary.ca/emergencyplan/system/files/EmergencyInstructions-HealthScienceCentre.pdf

 

Question of the week:  How many fire extinguishers does Health Sciences Library have  (extra points for also knowing locations!)?

HSL Access Notes - August 22nd

Hello,

 

A few notes for the week….

 

Thanks and Farewell Wishes to Yoojin!

Be sure to join us to wish Yoojin all the best!

Thursday, August 28^th

10 AM – 11 AM

Health Sciences Library staff room

 

Fall Student Schedule

Many thanks to our student assistants who have assisted with our vacation coverage over the past summer months.

We will begin our regular weekly shifts again on Saturday, September 6^th.

 

Saturday: Mary A.            1:00 PM – 4:00 PM

Sunday:  Kathleen           3:00 PM – 6:00 PM

Monday:  Mary A.            5:30 PM- 10:00 PM

Tuesday:  Krsytal              5:00 PM – 10:00 PM

Wednesday:  Mary A.  5:30  PM – 10:00 PM

Thursday:  Robin              5:00 PM  – 10:00 PM

Casual:  Jessica 

We wish our student assistants all the best with their programs of study as the new term approaches!

 

Journal Project for HDL Transfer –Phase 2 Complete!

The work to prepare our pre-2005 closed journal holdings for transfer to HDL is complete!   This involved pulling, barcoding, and creating individual Sirsi holding information for each and every issue.   The project spanned 4 months and an estimated  35995 items! 

 

Congratulations and thanks to Chelsea who coordinated this collections project and to the team who made it happen, including Lourdes, TerriLynne, Brian, Leslie, and all our student assistants.  This truly was a comprehensive effort that highlights the high level of commitment and dedicated teamwork of staff involved. 

 

We are coordinating with HDL and hope to be able to transfer most of these items sometime in September.   If HDL is able to accept all of the phase 2 HSL items, it is estimated that it will provide 91 bays of free space!  The transfer will be followed by some serious shifting of the remaining collection.  Other uses of the extra space will be considered over the longer term.

 

Once again, congratulations on such a successful project, and many thanks to all involved!

 

Term Loans

I am forwarding a message from Lucille Wallace regarding term loans.

This is to advise that the term loan renewals will start on Wednesday, September 3rd.  The first e-mail reminder notice will be sent on this date.  The patrons will get their second notice as the normal pre due notice on September 12^th  .  The new term loan due date (if there are no holds on the items) will be January 15th.

 

Fall Instruction at Health Sciences Library

Our summer instruction program was completed this week.  The fall instruction kicks off on September 10^th with Refworks Basic and advanced sessions.

The Endnote (including new sessions for Macs), Refworks and Thesis sessions are scheduled in the Library Workshop registration calendar on the LCR website. 

Go to Services>  Library workshops and look for the blocks in bright green – these will be the Health Sciences Library course offerings.  Clients can register by clicking on the course date and completing the online form. 

 

Neuroscience Collection

We are expecting 47 boxes and 18 bins of additional History of Neuroscience materials at HSL  next week.   These will be held for Susan’s attention upon her return.

 

Document Delivery Service

Our University of Calgary student, staff and faculty can request articles and book chapters from our own University of Calgary collection by submitting a request through the Interlibrary Loan form. 

 

Current Journal Shift

The January – through June  holdings for the following journals have been moved from Current shelves to Backsets:  Biochemical Journal, Blood, and Journal of Neuroscience. Jan-June issues for the following journal titles have now been relocated to the Backsets: Journal of Immunology, New England Journal of Medicine.

 

Recycled Bottle Bins

The funds from the recycled bottles in the bins in the  public area of the library are saved for the Student Union.  This week an older female member of the community came in with shopping bags and began to help herself to some of the bottles from the bins.  A member of the Faculty happened to see this and informed her that the bottles were for the Student Union.  The community member accepted this explanation and departed.   If necessary, please let people know that the recycled bottles in the bins are collected for the Student Union.

 

Supplies

Thanks to all who provided feedback about frequency of supply orders.  Beginning in September, we will be moving to a bi-monthly supply order routine.  We hope this will work well for all.  If this creates concern for anyone over the next few months, please let me know and we will re-assess in the new year.  Next supply orders will be in September and then November.

 

Lexicomp and Dynamed Codes

While Lourdes is away Brian will be the main contact for Lexicomp and DynaMed codes.

 

SPSS in Computer Commons

At the moment we only have SPSS available  on the following computers in the Commons: stations 740, 741, 742.

We are working to get the licensed renewed asap.

 

Food and Drinks Policy

LCR is updating their Food and Drinks policy, and this should be available soon.  It will not affect the way we are managing Food and Drinks policy at Health Sciences Library.

 

Back Up Public Printer

A few times over the past weeks we have receiving an error message on the backup printer which reads “Controller error 116-324.  Restart printer”.  However re-starting seems to bring you back to the same message. It was reported and our service ticket # is BL195705.  In the meantime, clearing the print queue on the computer seems to work to clear the error message. Click on Start>Printers and Faxes>select hsl-Ref (or hsl-Ref colour)> if there are jobs listed in the queue, select and delete. Then restart the printer.  Another option for clients if this occurs would be to select the other service area printer.

 

 

 

HSL Access notes - August 8th

Hello,

 

 

Away

I will be away next week, August 11 – 15^th.  Many thanks to all who are assisting with extra coverage and assignments while I am away.  See you on the 18^th!

 

Clocks

We are continuing to have problems with our satellite clocks in HSL.  Facilities have indicated that they are seeing similar problems in certain parts of campus, however they are doing their best to re-set or replace our clocks as needed.

 

Exchange Upgrade

The exchange upgrade seems to have gone quite smoothly.  Minh is still available to assist with any upgrade set up issues  (minh.le @ucalgary.ca or 220-7198)

Staff logging into the service desk Station #3 for the first time will also need to go through the upgrade process.  Student assistant staff will also need to be upgraded on this station eventually, however for the present time they are able to login using the libuser account.

 

Quarantine and Zendesk

Since the exchange upgrade I have noticed that some of my replies from Zendesk are showing up in my quarantined mail messages.  Just click on “Release to Inbox” option to allow access to the email.  Staff may wish to briefly scan their quarantined messages to check for any Zendesk messages.  IT and ITS are aware of the issue that seems to be connected to a spam filter issue.  They hope to have this resolved soon.

 

Generic Emails

Another issue that has been identified by ITS is a slight problem with generic  email addresses.  We have confirmed that the emails are still routing correctly, but may show incorrectly in the To: field.  For example typing in the plcinfo email will display as Paul Pival, but still route to plc!

 

Ergonomics

Staff wellness has a webpage devoted to ergonomics. With much of our time spent at our desk working at our computers, staff may be interested in taking a look at their online information on workstation set up or their simple workplace stretches.

http://www.ucalgary.ca/staffwellness/healthwellness/ergonomics

 

SPSS

The statistical software program SPSS 20 is loaded on our Computer Commons workstations, however the license has expired.  We are currently working on a new license, and in the meantime SPSS 20 is only available on workstations 740, 741 and 742 in 1460A.

 

UCLASS

TerriLynne has been working on the HSL electronic files and has moved the follow files following recommendations from UC Archives staff. 

 

Below are the files that have moved:

 

FILES	Old Location	New Location
Dartmouth	AD 300	CR 175 – 3 Dartmouth
History of Medicine	AD 300	CI 050 – 2 Case Files > History of Medicine
Organizational Chart	AD 300	GV 540 – 3 Organizational Charts
Annual Health Sciences Library reports	AD 300	GV 700 – 2 Case Files > HSL Annual Reports
Statistics	AD 300	CI 050 – 3 Statistics
Safety Warden	AD 500	GV 610
Faculty Medicine Library council	AD 300	GV 700

 

Hope all have a great week!

Mary

HSL Acess Notes - July 31st

A few notes for the end of the month….

 

 

Summer Scheduling

With staff enjoying well-deserved vacation time over these summer months, our service desk schedule is far from usual!  We are single staffing more often at the desk and staff may be asked to offer back up assistance at times.  Many thanks to all who have been so willing to offer this extra coverage at the desk.  The desk schedule should be up to date and staff are encouraged to check this daily in SharePoint.  Thanks so much.

 

 

Zendesk

It is nice to know that any IT related issues with our library computers can all be directed through our LCR IT zendesk email : itshelp@lcrit.zendesk.com

 

 

 Exchange Upgrade

 

·         Login at your desktop:  No need to worry about typing in any domain prefixes.  Just login with your login name and password!

·         Login at service desk station #3:  The first time you login to this station (just use login name and password), the system will go through the upgrade process.  You should  see the computer updating , with status bars showing on your desktop screen.  Please allow the system to work through the upgrades – it could take some time (up to 40 minutes or so but likely much less).  This includes student assistants logging into this station.

·         Login to webmail at:  mail.ucalgary.ca  or…

·         Login to webmail through MyUofC:  When the “please select your mailbox type” window appears, use the drop down menu and select New Exchange Environment (for migrated users only).  You may need to authenticate once again, but then you will be in the updated webmail version that has some much improved functionality.

·         Calendar Overlays:  Under the overlay the calendars heading, it outlines how to do this. (Unfortunately it only works on the desktop version of Outlook)

http://office.microsoft.com/en-ca/outlook-help/view-calendars-side-by-side-or-overlaid-HA010354941.aspx

·         Shared calendars are now available in webmail.  This means that when logged in at Station #3 at the service desk, Computer commons availability can be checked and space booked!  

·         SharePoint:  Have you checked you SharePoint login?

 

 

 

Moneris Upgrade

I have just heard that a Moneris upgrade may be coming soon.  More details to come.

 

Memo from Distribution Services

In an ongoing effort to provide accurate mail delivery throughout campus and to prevent delays, Distribution Services would like to remind each Department that all internal mail requires the following information on the envelope:

·         Name

·         Department

·         Building and Room Number

·         It is the sender’s responsibility to address internal mail correctly to prevent delays.

 

Clocks

 The clock in the public service area is losing time and has been reported.

 

I will be away tomorrow, but wish all a lovely holiday weekend.

See you on Tuesday!

Mary

HSL Access notes - July 25th

Hello Everyone,

 

 

A few notes for the week….

 

Exchange Upgrade

Email Upgrade Update

 

As previously communicated, we are participating in the university-wide Microsoft Email Upgrade initiative happening next week.

Health Sciences Library computers will be upgraded the evening of Wednesday, July 30^th.

Going on holidays?

If you will be holidays or away from the office during this upgrade, please restart your computer, do not login and do not shut down your machine prior to your absence as it must be left on for the upgrade.

 

Email and Calendar Online

Did you know you can access your email and calendar online?

 

Pre-Upgrade:  Check your email online at exchange.ucalgary.ca

 

Post-Upgrade:  Check your email online at mail.ucalgary.ca

 

Information session

An information session at Health Sciences Library will be held on Wednesday July 30 at 2:00, room 1460A.

 

 

LCR State of LCR Address

 

All LCR staff are invited to join Tom Hickerson in the TFDL Gallery Hall on Thursday, July 31^st for a State of LCR update. 

Two sessions will be offered:

 

Session #1

12:00 – 12:45 pm

 

Session #2

1:00 – 1:45 pm

We hope as many Health Sciences Library staff as possible can attend.

 

Donation Review

Barb Ellis will be here to do the next round of donation appraisals this coming week.  The donations are on a marked shelf in the staff area.  

 

HDL Project

Amazing but true… the HSL project is now processing “P” titles and the end is in sight.  Many thanks to all who have worked so hard and long on this comprehensive project.

We do not have a firm date for the transfer of the physical issues to the HDL yet, but once we do, we will be ready!

 

Client Fines and Blocked Records

Once a client fine reaches 10.00, the record will be automatically blocked from further circulation type transactions such as renewals or checkouts.  UC clients will still have full remote access to online resources.

It is preferred for clients to clear their fines completely whenever possible, but if this is difficult for the client,  reducing below 10.00 will allow them to borrow or renew items.  I am also always open to discuss situations that call for exceptions to the rules.

 

Neonatal Resuscitation (NRP) titles: Alberta Health Services and UC copies

We have copies of this title both in the service area (specifically for Alberta Health Services clients) and the main stacks (for UC clients). 

It is better for UC clients to borrow one of the NRP titles from the main stacks, since these will act like any UC library book and can be renewed online as long as there are no other holds.

The copies in the circ area are flagged in Sirsi for Alberta Health Services staff.  If a UC student client wishes to borrow the Alberta Health Services copies, for example  if no others are available, this can be done, however staff will need to enter an override to allow the transaction to be processed in Sirsi.  It is important for staff to inform the client that they will need to phone in to renew due to the override required.  Of course if clients have any trouble renewing they can always call us for assistance.

 

Mary

HSL Access Notes - July 21st

Hello Everyone,

 

Notes for the week. 

 

Health Sciences Library Coordinator Roles

As indicated in Susan’s email, effective July 1, 2014 – June 30, 2016

 

Collections Coordinator:  Caitlin McClurg

Communication Coordinator:  Mary Grant

Knowledge Translation Coordinator:  Alix Hayden

Instruction Coordinator:  Lorraine Toews

Public Service Coordinator:  Helen Lee Robertson

 

The staff referral list on SharePoint has been updated:  https://spse.ucalgary.ca/sites/HSL/Shared%20Documents/Communications/Staff%20Referral%20List%20July%202014.xlsx

 

Medical Residents

Caitlin has flagged that there will be two resident training sessions on July 21 and 22. The sessions are focused on mobile apps (not a “how to download”, more of how they can be used in clinic.  We may see an influx of activity surrounding the need to get set up with mobile codes. 

·         There is lots of helpful information on the Health Sciences Library Mobile App LibGuide at http://libguides.ucalgary.ca/mobile

·         Residents should sign up for Lexi-Comp access through AHS.  The steps for this are outlined in the  Health Sciences Library Mobile App LibGuide > Select to Mobile Apps tab > scroll down to Lexi-comp.

·         Residents who wish to sign up for  Dynamed code can complete the printed form at the service counter.  This is passd on to Lourdes who will email them a  barcode.

 

Hold Limit Updates

The new hold limit of 100 items applies to all UofC student, staff and faculty.  Hold limit for other types of clients correspond with their charge limits:

UofC - 100

ALUMNI - 50

CHR-STAFF - 50

COMMUNITY - 50

TBCC-STAFF – 50

TAL- 5

Reciprocal - 5

Patient – 25

Ambrose, Bow Valley, and St. Mary's - 50

 

Client Chart Updates

The Client Chart that outlines privileges and  services for our large variety of clients has been updated in SharePoint.  The chart now reflects the new holds limits and the

eligibility of visiting students students/Associates with Alberta Health Services email for full KRS privileges and barcode. 

https://spse.ucalgary.ca/sites/HSL/Shared%20Documents/Circulation/Client%20chart%20July%202014.xlsx

 

Exchange Upgrade Session – July 30^th , 2:00 p.m.

As noted in email messages this week:

During the week of July 28th, LCR will be upgraded to Microsoft Exchange 2010.

Learn More:   An information session at Health Sciences Library will be held on Wednesday July 30 at 2:00, room 1460A.  All staff are encouraged to attend.