Hello,
A few notes to end the week.....
Printing upgrade
Our Network printing system was upgraded yesterday. This should address our problems with Science Direct printing and should permit wireless printing from both PCs and Macs (does require eid login). Please let me know if you hear of any client issues, questions or concerns with the new system for follow up.
New steps are displayed at the printer (see attached).
Wireless printing is much easier now and steps can be found at: http://print.ucalgary.ca/
At the moment the printer defaults to single sided printing with no option for double-sided printing. I have contacted IT about this.
When clients select print option at a public computer, the HSL network printer will display as Health_Sciences_Library.
It is important to know that if a client has a card that was issued before May 2007, it will not read in the new network Printer swipe machine. These cards need to be re-encoded. We have a temporary set up using the laptop and swipe bar a the end of the counter by the POS for re-encoding cards. Step by step instructions are in the works and training will be provided. Remember clients still have the option of using the back up Reference workstation and printer when necessary.
IS2
Starting Aug. 1, 2011, staff will submit timesheets online. Individuals who currently complete paper timesheets will report, modify and submit their timesheets directly in PeopleSoft through Self Service. The iS² website will provide further details as soon as they are available. This will include student assistant timesheets.
Online training will be available beginning June 21st. Staff should receive an email recommending the type of training that would best suit their needs.
Check out the IS2 website for more info at: http://www.ucalgary.ca/is2project/
Campus Loans
The onshelf hold service is slowly replacing the Campus Loan service for transfer of books between branches for Uof C clients. This is now reflected on the new message posted on the LCR Campus Loan page at: http://library.ucalgary.ca/campusloans
“Are you a student, faculty or staff member based at the Health Sciences Campus and need a photocopy from a Main Campus Library or vice versa? Campus Loans are for you. Campus Loan no longer is used for moving books between the Main Campus and the Health Sciences Campus. Please use the onshelf holds system for that.”
Staff are encouraged to inform clients about the onshelf hold service.
RefStats
Thanks to all staff for their continued efforts to record questions in RefStats. Kelly reports that initial review shows that numbers are up! More details to follow.
History of Medicine Room
The first shipment of the Mackie special collection has been shelved in the History of Medicine Room. Thanks to all who helped unpack, flag, sort and shelve the collection. We are expecting another shipment this coming week.
There is a summer student working with Dr. Stanisch who will need access to the History of Medicine Room at times (last name Lefebvre). Staff are asked to open the room for her as needed, with a reminder that this is a no food and drinks area. At the moment we continue to have the collection draped in plastic in case of flood damage. Please use caution or advise clients using the room to use caution if viewing the collection - plastic is temporarily in place weighted by book ends. Pulling at the plastic may cause the book ends to fall.
There is a History of Medicine conference beginning on the 16th of June and we may get some extra requests to view the room and collection.
Washroom Supplies
There are extra supplies of toilet paper, paper towels and soap for the washrooms now stored in the library storage room, in case needed especially during evenings and weekends.
IT Speed
There have been some regular concerns expressed by staff about the network connection speed of the staff machines (especially at the service counter). We are following up.
Clock
Still displaying Iceland time (6 hours ahead). Another request has been sent.
Lights
New ballasts have been installed in 1456B, so all lights in the front area of the library need to be left on over the weekend. The switches have been taped as a reminder. Ballasts should be replaced in 1459 next week.
Podiums
Lorraine presented the first sessions this week using the pcs installed at the podiums. Kelly will be sending out the AV/tech tip sheet and scheduling some mini-sessions for staff interested in seeing the podiums in action. The sessions will also include a demonstration of the new operable wall (though not fully operating yet).
A reminder that podium pcs and data projectors should be turned off at the end of sessions, and podiums locked. This will likely fall to desk staff to check after sessions.
Please let me know if you have any questions, comments or concerns.
Mary
Mary Grant
Operations Manager
Health Sciences Library
University of Calgary
403-220-5035
Friday, June 10, 2011
HSL Staff Training Session
Join us for a training session customized for staff.
How to Format a Thesis
presented by Leslie Potter
Tuesday, June 28th, from 10 – 12
HSL 1460B
Thursday, June 9, 2011
Call for Papers/Presentations/Posters/STAT!Talks for PNC/MLA 2011
Hey, everybody, here is an opportunity to present your research that won't strain your travel budget too much. The Pacific Northwest Chapter/Medical Library Association has put out a call for their annual conference which will be held in Boise, Idaho from October 15-18 this year.
Link to further information is at Call for Papers/Presentations, Posters, and STAT!Talks and the website to the conference is at http://depts.washington.edu/pncmla/pncmla2011/.
It's not a big conference; you will meet a lot of really friendly, helpful people!
Helen
Link to further information is at Call for Papers/Presentations, Posters, and STAT!Talks and the website to the conference is at http://depts.washington.edu/pncmla/pncmla2011/.
It's not a big conference; you will meet a lot of really friendly, helpful people!
Helen
article for Journal Club session on July 5th (in conjunction with the Research Workteam Meeting)
Hello all,
For the Journal Club portion of our Research Workteam meeting next month, we'll be looking at the following article (please see the link below):
http://onlinelibrary.wiley.com/doi/10.1111/j.1471-1842.2010.00925.x/abstract
Brettle, A., Maden-Kenkins, M., Anderson, L., McNally, Ro., Pratchett, T., Tancock, J., Thornton, D., & Webb, A. (2010). Evaluating clinical librarian services: A systematic review. Health Information and Libraries Journal, 28, 3-22.
As a starting point for discussion, I've included some possible questions below:
1. How can we (as librarians working with clinicians/researchers involved in patient care) evaluate the services we provide (i.e. a mixed-methods approach or use of the Critical Incident Technique-impact and providing information at the point of need is key)
2. How do we measure whether the service we (as librarians) provide to our clinicians is effective? (process, outcome, impact) (we send out surveys after an instruction session, we follow-up with the literature searches we do, but do we know HOW the material we provide or instruct on is actually used? (consider the arguments raised on pg. 4- related research)
3. What about the patients? How are they impacted based on the level of service we provide to the clinician? (see the comment on pg. 4 re: “no study to date has attempted to measure the direct or indirect impact of CML services in outcomes of patient care.”
4. When we ask clients to evaluate our service, are we considering intent vs. actual impact when creating our survey questions? (see the discussion on pg. 14)
Mention is made in the article of the Critical Incident Technique. I found a brief paper on this from Knowledge Solutions, and am thus including the link to this below as well:
http://www.adb.org/documents/information/knowledge-solutions/the-critical-incident-technique.pdf
Thank you and happy reading,
Marcus
For the Journal Club portion of our Research Workteam meeting next month, we'll be looking at the following article (please see the link below):
http://onlinelibrary.wiley.com/doi/10.1111/j.1471-1842.2010.00925.x/abstract
Brettle, A., Maden-Kenkins, M., Anderson, L., McNally, Ro., Pratchett, T., Tancock, J., Thornton, D., & Webb, A. (2010). Evaluating clinical librarian services: A systematic review. Health Information and Libraries Journal, 28, 3-22.
As a starting point for discussion, I've included some possible questions below:
1. How can we (as librarians working with clinicians/researchers involved in patient care) evaluate the services we provide (i.e. a mixed-methods approach or use of the Critical Incident Technique-impact and providing information at the point of need is key)
2. How do we measure whether the service we (as librarians) provide to our clinicians is effective? (process, outcome, impact) (we send out surveys after an instruction session, we follow-up with the literature searches we do, but do we know HOW the material we provide or instruct on is actually used? (consider the arguments raised on pg. 4- related research)
3. What about the patients? How are they impacted based on the level of service we provide to the clinician? (see the comment on pg. 4 re: “no study to date has attempted to measure the direct or indirect impact of CML services in outcomes of patient care.”
4. When we ask clients to evaluate our service, are we considering intent vs. actual impact when creating our survey questions? (see the discussion on pg. 14)
Mention is made in the article of the Critical Incident Technique. I found a brief paper on this from Knowledge Solutions, and am thus including the link to this below as well:
http://www.adb.org/documents/information/knowledge-solutions/the-critical-incident-technique.pdf
Thank you and happy reading,
Marcus
Friday, June 3, 2011
HSL Access Notes - June 3rd
Hello,
Sorry for the lack of notes over the last few weeks. I am afraid there are ‘more than a few’ notes to start the month of June…......
The HSL Access Notes will be posted to the new "Keeping Current" HSL/HIN blog, and forwarded to all by email. We also keep a binder of print copies in a binder in the service area cabinet.
Student Mail trays
Mail trays have been placed on the desk in the middle staff cubicle in the service area for our regular student assistants. Students are asked to check their mail trays for any updated information on a regular basis. At the moment you will copies of our updated staff contact sheets in your trays. Students should have a copy of the full staff contact sheets(includes home and cell phone numbers) available for their use when needing to contact staff or other students regarding any shift changes.
Lockers have been ordered for the admin area that student assistants will be able to use for storing for backpacks and personal items but these have been delayed. Stay tuned for updates.
Outlook Migration
Most HSL staff have migrated their individual accounts to Outlook. Personal accounts are still the priority for LCR at the moment. Group or generic emails such as hslibr, hslcopy, etc. will be migrated at a later date. Susan has contacted Paul Pival about migration of our group accounts. Some training sessions will be available on south campus. You can find more information and printed instruction, including FAQs, documentation and training schedules at:
I did attend a brief training session and a few things that were helpful:
Access the OWA by going to My U of C and selecting webmail option, or by using url: exchange.ucalgary.ca
The online web access (OWA) email option works best in Internet Explorer
You will experience pauses in the program when there is an incoming email.
You can set up you e-mail signature in both the Outlook and OWA email
Go to Tools – Out of Office Assistant to set up auto(vacation) reply
I would be glad to post any Outlook tips or tricks that others would like to share.
· Most HSL group email accounts will be migrated after all individual accounts have been processed.
· Rooms, resources and group calendars that use Oracle Calendar, for example, the computer classroom, HSL laptop and staff time away calendar will be set up in the new Outlook system once we have more information from LCR ITS.
History of Medicine Room and collection
We have begun shelving the Mackie History of Neuroscience collection in the History of Medicine Room. There may be individuals attending the History of Medicine conference in mid-June who are interested in viewing the collection.
We are working on guidelines for monitoring and use of the room. This room is intended to be a no food and dink zone.
The tabletop telephone connection in the room is now live. Please ask Annley about booking the room or regular phone for meetings in this room. We are still waiting for a VOIP conference call phone. T
Updated Staff Lists
Annley has prepared and distributed an updated May 2011 edition of the HSL staff list. For those new to HSL, there are two versions, one with office numbers only for using for referrals at desks, and a version with home or cell numbers for internal use only. A copy of the full staff contact list is kept in the white scheduling binder on Brian’s desk. Student assistants are encouraged to have a copy of the complete staff contact list at home for occasions when trying to find shift coverage, etc.
Updated Staff Referral List
Please find attached an updated staff referral list, that should be helpful when assisting clients at the desk. The list is filed in the reference binder in the Contacts section and is organized alphabetically by topic area. As an example, if a client asked about Lexicomp, you can find it easily on the list and find that Kelly is the staff contact. Kelly can then be contacted, or during evenings and weekends her business card can be given to the client.
1461 – 1464 Rooms
AV services have expressed some concern about the use of equipment in these group rooms at the back of the library. The easy access wires for connecting laptops have been removed from each room. Clients needing any equipment for these rooms should book through AV services at 210-3839 during regular weekday hours. HSL does have a remote for the data projectors in these rooms that can be used if requested by clients(in drawer by reference workstation) . Staff will continue to monitor the rooms and are asked to report any issues or concerns.
Printing Update
The network printing upgrade is scheduled for the afternoon of June 9th. This should address our problems with wireless printing from Apple computers and reduce problems with Science direct printing. The new system however does not like Campus Cards that were issued prior to May 2007. Anyone wishing to use the system with an older card will need to have the card ‘re-coded’. HSL will have a ‘re-coding’ machine at least over some months so that we can address this concern for clients.
At some point during the upgrade all the public computers will need to be restarted, so the classrooms have been booked for the afternoon.
Podiums
We are still in transition with our podiums. They work beautifully with laptops, and we have pcs installed, but not completely connected.
Kelly has created a helpful classroom tech guide that will be sent out soon, and once we are completely set up will offer some mini-training sessions. In the meantime, Kelly and I are pleased to assist with any AV set up needs upon request.
Clock
Our clock in the service area is keeping perfect time lately….. for Reykjavik, Iceland – that is 6 hours ahead! This has been reported and we hope will be corrected soon.
Reshelving
Clients are encouraged to leave used library materials on desks for tables for staff to reshelve since the pick up numbers help us track the ‘in library’ use of materials. “Please do not reshelve” signs have been re-posted in the collection area of the library. There is also an empty cart across from the History room flagged for clients to place used materials.
Currents
The January-April issues of the following four journals have been moved from the currents shelves to the backsets stacks due to limited space in the current shelves:
Journal of Biological Chemistry
Journal of Immunology
American Journal of Physiology
Journal of Neuroscience
PA system
A PA system is currently being installed in HSL. Once fully installed it will have a microphone set up by the reference workstation. This will be used regularly prior to closing and for some emergency situations. More info to follow.
RFID
Staff are now working on RFID tagging the WD call number range of our monographs. That is , we are about 55% complete or have tagged over 23,000 items. Thanks to all staff who have been working on this major project.
Rooms
Light repairs in rooms 1454, 1455, 1456, now complete. Ballasts for Room 1459 are back ordered. Service counter lights replaced today. Please flag any further light issues.
There is an extended booking for room 1481D, so this room may be locked when not in use.
On Shelf Holds
Beginning May 11th books in MacKimmie tower and block have been on shelf holdable. Lucille reports that students are making good use of this new service.
RefStats
We have completed our first month using RefStats software. Kelly will be creating a brief report for the Reference group. A reminder that transactions that are strictly circulation related are not recorded.
Sirsi
- When following up with clients, it is always helpful to have up to date notes in the Sirsi Extended Info screens. Staff are asked to enter notes, starting with a date entered as follows: mm/dd/yy. This helps with the proper chronology of events. Thanks.
- An update on how to add info to client record if they have no email : In the Sirsi Address window, leave email field blank. In Extended Info Screen, add "no email" message to a dated Note field.
- Registrar Withhold Payments: If you accept a fine payment for a client who has a Registrar Withhold or FCA message in their Extended Info Screen, (these will be fines of 10.00 or over with additional late payment fees), please flag for regular HSL circulation staff for further follow up. It is important for Lucille Wallace to be notified when these payments are accepted so that she can process the client paperwork to clear the client with Registrar's Office or Collection Agency.
IS2
Going Forward
As of August 2, 2011, HR Employee Self Service will provide greater capabilities and improved visibility to your HR information. For example, you will be able to:
· Report your time through online timesheets
· Apply for jobs at the university through the new internal careers page
· Update your personal and banking information
· View your leave balances, for example Vacation (VAC) and Sick Leave (SIC).
Important Dates and Action Requests
· Logon to MyUofC portal prior to August 2, 2011 to ensure you will have access to ESS functionality. If you have problems logging on the portal, please contact IT Support at: 403.220.5555 or itsupport@ucalgary.ca
Training
Messages will be communicated in May regarding training sessions that will focus on business process and support system process changes.
The training schedule is currently being finalized and the first sessions will run from June 21 to July 22.
Training will mostly be offered through e-learning using Blackboard. There will be no official registration for these sessions.
Information will be forthcoming regarding what courses staff should take pertaining to their role, and “day in the life” sessions will be offered according to work responsibilities.
Please let me know if you have any questions, concerns or suggestions.
Mary
Tuesday, May 31, 2011
Reference Desk Schedule June 2011
| Time
| May 30 CHLA | May 31
| June 1 | June 2 | June 3 |
| 8-9 | Lourdes | Kelly | Kelly
| Kelly | Kelly
|
| 9-10 | Melanie | Melanie | |||
| 10-11 | Lorraine B | ||||
| 11-12 | Lorraine T | Renee | Lorraine T | Mary | |
| Mary | |||||
| 12-1 | Kelly | Kelly | Pat | ||
| 1-2 | Lourdes | Lourdes | Lourdes
| Lourdes | |
| 2-3 | HIN | ||||
| 3-4 | |||||
| 4-4:30 |
| Brian | Brian | Brian | Brian |
| Time
| June 6 | June 7 | June 8 | June 9 | June 10 |
| 8-9 | Kelly
| Kelly | Kelly
| Kelly | Kelly
|
| 9-10 | Heather | Melanie | |||
| 10-11 | |||||
| 11-12 | Renee | Lorraine B | Lorraine T | Mary | |
| 12-1 | Susan | Pat | |||
| 1-2 | Kelly | Lourdes | Lourdes | Lourdes | |
| 2-3 | Mary | HIN | |||
| 3-4 | |||||
| 4-4:30 |
| Brian | Brian | Brian | Mary |
| Time
| June 13 | June 14 | June 15 | June 16 | June 17 |
| 8-9 | Kelly
| Kelly | Kelly
| Kelly | Kelly
|
| 9-10 | Mary | Heather | Melanie | ||
| 10-11 | |||||
| 11-12 | Renee | Lorraine B | Helen | Lorraine T | Mary |
| 12-1 | Susan | Pat | |||
| 1-2 | Lourdes | Lourdes | Lourdes | Lourdes | |
| 2-3 | HIN | ||||
| 3-4 | |||||
| 4-4:30 |
| Brian | Brian | Brian | Mary |
| Time
| June 20 | June 21 | June 22 | June 23 | June 24 |
| 8-9 | Kelly | Kelly | Kelly
| Kelly | Kelly
|
| 9-10 | Heather | Melanie | |||
| 10-11 | |||||
| 11-12 | Renee | Lorraine T | Helen | Lorraine B | Mary |
| 12-1 | Susan | Pat | |||
| 1-2 | Helen | Lourdes | Lourdes | Lourdes | |
| 2-3 | Mary | HIN | |||
| 3-4 | |||||
| 4-4:30 |
| Brian | Brian | Brian | Brian |
| Time
| June 27 | June 28 | June 29 | June 30 | July 1 |
| 8-9 | Kelly
| Kelly | Kelly
| Kelly | Canada Day |
| 9-10 | Heather | Melanie | |||
| 10-11 | |||||
| 11-12 | Renee | Lorraine T | Helen | Lorraine B | |
| 12-1 | Susan | ||||
| 1-2 | Lourdes | Lourdes | Lourdes | Lourdes | |
| 2-3 | |||||
| 3-4 | |||||
| 4-4:30 |
| Brian | Brian | Brian |
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