Good morning everyone,
1.
Requests for
stationary items (stapler, paper, pens, pencils, tape) shall not be
recorded. This also includes requests to borrow headphones.
2.
Circulation
transactions performed directly by HIN staff for clients (i.e. book signouts,
placement of holds, renewing items, etc.) shall not be recorded in
RefStats. The exception to this would be questions where HIN staff are
demonstrating to clients how to renew items/place holds themselves.
3.
Requests for
permission to use a KC computer shall not be recorded.
4.
Each question should
be recorded separately in RefStats (there are a few directional questions in
particular where numbers are placed next to client queries about location of a
particular clinic, etc., to indicate that X clients asked for directions to the
same location, etc.)
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