HSL Access Notes - October 28th

Hello,

 

A few notes for the week…

 

Fall Back

We will gain an hour next Saturday night (I always love that extra hour of sleep!).

The clocks in HSL will likely display incorrectly on Sunday (one hour ahead), however an Archibus request will be sent in to request the re-set.

The electronic door system will be adjusted appropriately.

 

MCCQ Exams

The Medical Council of Canada Qualifying exams are scheduled in the Commons Monday through Thursday from 8:00 a.m. – 6:00 p.m.  The room will be available for others in the evening.  This will limit access to SPSS this week that is only available on our Commons workstations.

Room 1459 is also being used Monday and Tuesday only for the MCCQE.

 

Service Desk Updates

Beginning November 4^th, there will be some changes to the service desk schedule.  Please let me know if there are any concerns or recommendations regarding desk coverage.  Thanks.

 

Mornings

Opening:  Mary and TerriLynne

Mondays & Tuesdays:  TerriLynne and Chelsea

Wednesdays & Thursdays:  TerriLynne and Chelsea with Lorraine and Kathy assisting 10:30 – 12:30

Fridays: TerriLynne, Chelsea and Brian

 

12:00 p.m. – 1:00 p.m.  Mary

 

Afternoons

Mondays:  Lourdes, Leslie

Tuesdays through Thursdays:  Lourdes and Brian

Fridays: Brain and Leslie

 

Walk Arounds

We are continuing to do regular walk arounds each morning, afternoon and evening, flagging any unattended items, at tables, carrels and in workrooms.  Staff scheduled at the desk are asked to coordinate the walk arounds during their shifts.

 

Ethernet Access

HSL does not have any live Ethernet connections for clients in the library, since wireless access works well in most locations of the library.  There is also one live connection in 1459, meant to be used by staff during meetings.  ITS does have security concerns about clients accessing the live network.  UofC students needing direct Ethernet connections may be directed to the BACS Centre downstairs.

 

UCIT and EID  

A bit more information regarding UCIT and eID accounts for UofC staff from the IT webpage at:  http://www.ucalgary.ca/it/gettingstarted/staff

 

IT Account

Online self-registration is required to obtain an IT Account. Your IT Account will give you access to various online services, such as the university’s Integrated Calendar and Email (Outlook) service, Webdisk, AirUC, Files Shares, SharePoint, and Blackboard.

 

eID and myUofC

Your eID is used to sign-on to the MyUofC portal. The myUofC portal is your one-stop access for various online services at the university. Some of these services include: Enterprise Systems, Employment Records, and Campus Services.

 

·         Guest wireless access:  eID

·         HSL online room booking login:  UCIT login and password.

·         Remote access to library resources:  UCIT

 

KRS

·         Outreach:  We are changing the outreach procedures for AHS deliveries to off-site clients.  Books from HSL or the HSL hold shelf that are requested by AHS clients at AHS locations without a KRS library site, will be forwarded to TBCC KRS site for follow up.

·         AHS staff email:  AHS employees should have an AHS email.  At times we get AHS emails bouncing back.  AHS staff emails can be checked in the AHS Directory by contacting one of the KRS sites.  Alison at SHC (403-956-3930) has offered to verify AHS emails when needed.  Thanks Alison!  AHS clients can use a personal email in their Sirsi record if this will work better for their automated notifications.

·         TBCC and CHR Sirsi profiles:  With the introduction of province–wide licensing of AHS resources, the profiles for CHR and TBCC staff in Sirsi are now the same.

·         KRS website Launch:  Watch for more details about an official launch of the KRS website in November

 

Manual Signouts Slips

Staff are asked to include relevant information on the manual sign out slips.  For example for light bars signed out manually, please include the light bar #, client name, phone number and date borrowed.  Also please ensure that the date returned is also completed once the light bar is returned to the desk.  This will help us keep track of our inventory.  Remember light bars can also be signed out in Sirsi if clients have a borrower’s card.

 

Service Area Copier/Printer

The service area staff copier/printer was giving a network communication error message recently, and could not even be shut down.  We found that unplugging the power briefly and then restarting resolved the problem.  Please give this a try if you encounter a similar error message.

 

List Updates in SharePoint

Mailman group lists, staff contact lists (both work and home), and the staff referral lists have been updated in SharePoint.  TerriLynne will be added to the staff referral list once training is complete.

 

Touch Table and LINDSAY

Today the touch table gave us a message that LINDSAY Virtual Human is now only supported by Chrome or Safari, so is not currently accessible.  We are following up.  The LINDSAY platform continues to develop with some changes to features and functions.  The function icons are now along the top right hand of the screen.

 

Windows  7

1.     Greenshot:  If you click on the small up arrow along the bottom right of your desktop, you will see a number of hidden icons appear.  One option is Greenshot that is a helpful Windows 7 screen capture tool.  You can capture screens, windows, or customized regions.  These can be copy and pasted or saved to image editor program, or sent to printer.

2.     Search:  If you open “computer” from the start icon at the bottom left hand corner of your screen a window displays with your drives.  You will notice a search box on the upper right hand part of the window that allows you to search either all drives or the particular drive you are in.  for example if you open the R drive>Health Sciences Library > Uclass, and then enter a search term, it will search our new UCLASS files for the term.  I’ve had good success with this.

 Do others have any other Windows 7 tips or tricks?

 

SharePoint

SharePoint is as our  HSL internal staff communication tool.  Two of the advantages of SharePoint are:

1.       It is searchable:  Looking for information about timesheets?  You can enter timesheet in the search field and it will list all the documents related to timesheets.  In this case it includes the new student handbook that provides info about student timesheets.

2.       It is accessible for all HSL staff (including student assistants) online:    That means you can check schedules, info, etc. online anytime, anywhere at:: https://spse.ucalgary.ca/sites/HSL/ .  Login needs <uc_admin\> before the UCIT name (login used for U of C email).

 

Please let me know if you have any questions, suggestions or concerns.

Mary

HSL Access Notes - Oct. 11th

Hello Everyone,

 

A few notes as we head into our Thanksgiving holiday weekend….

 

Welcome

I am pleased to announce that Terrilynne Martinez will begin in the Service and Administrative Assistant position at HSL Tuesday, October 15th.  Terrilynne brings with her experience in school, special and public libraries, as well as administrative experience in the retail sector.  Terrilynne will be providing client assistance at the HSL Integrated Service Desk as well as administrative support to the Health Sciences Library staff.  Please join us for coffee and cake to welcome Terrilynne to the Health Sciences Library on Tuesday, October 15^th from 2:30 – 3:00.

 

Welcome Back

We wish Brandie a warm welcome back as she returns to KRS at the  RGH site.

 

Congratulations

Congratulations to Kathy, Brian and Lorraine B. who all attended President Cannon’s 2013 reception to honour the University of Calgary’s long-service employees. As Tom noted, it is a wonderful opportunity to acknowledge their contributions to the development and success of Libraries and Cultural Resources and the University.  We also add our thanks for the excellent service you provide to our HSL clients and all you add to HSL!

 

Support Staff Representatives

Thanks to Tuyet (representative)  and Chelsea (alternate representative) who will be representing HSL/KRS staff on the Support Staff Council this year.

 

Thanksgiving Weekend Hours at HSL

HSL will be open through the Thanksgiving weekend.

·         Saturday, October 12th:  10:00 a.m. – 6:00 p.m.

·         Sunday, October 13th:  12:00 p.m. – 8:00 p.m.

·         Monday, October 14th:  10:00 a.m. – 6:00 p.m.

Our student assistants will cover the holiday hours on Thanksgiving Monday.

 

United Way

There is still time to get involved in the LCR United Way initiatives.

Bingo – begins Oct. 28^th

50/50 on sale at TFDL Oct. 21 -25

Book sale at TFDL – late November.

Watch for more details from Lucille Wallace, Unit Coordinator for the 2013 campaign.

 

Free Staff Flu Shots

Drop-in flu shots available at FMC site as follows:

Foothills Campus Atrium: from 9 am -3 pm

October 28^th  and November 4th

Full details on other locations posted on staff room bulletin board.

 

Guidelines for the Provision of Licensed Material

For future reference these guidelines are now posted on the webpage:  About Us > Policies>

http://library.ucalgary.ca/policies

 

Interesting Questions

·         Do we have any videos on orthopedic surgery?

Clinical Key has 23 Orthopedic Surgery videos.  You can search for orthopedic surgery and limit the results to video. More specific procedures can also be searched for.

There are a few image and video websites on the KRS surgery subject guide.

http://krs.libguides.com/content.php?pid=471518&sid=3977579

 

·         I need to access a class podcast through ITunes.  Do your computers have ITunes software?   Yes, this works well on our computers, however clients need to supply their own earphones

Lindsay Virtual Human

There is a new app for the Lindsay Virtual Human Project for Apple iPad, iPhone and iPod touch.

More details on the Lindsay Project at: http://atlas.ucalgary.ca/

Access to AHS Resources at UofC

Uof C public and staff computers have lost automatic access to AHS electronic resources.  AHS clients with a valid barcode and pin can access AHS resources on UofC computers.

 

Computer Commons Bookings

We will see more people in HSL in the coming weeks with some large bookings in the Computer Commons.   Please let me know if there are any questions or concerns.

·         Faculty Promotions Committee will be using the Information Commons all day Wednesday and Thursday, October 16^th and 17^th.

·         The Commons is reserved all day October 24^th and 25^th for Family Medicine exams and October 28^th through 31^st for the MCCQE exams.

 

Please let me know if there are any questions, concerns or suggestions.

Warmest Thanksgiving wishes to all.

Mary

HSL Access Notes - October 4th

Hello,

 Welcome

I am pleased to announce that Terrilynne Martinez will begin in the Service and Administrative Assistant position at HSL Tuesday, October 15th.  Terrilynne brings with her experience in school, special and public libraries, as well as administrative experience in the retail sector.  Terrilynne will be providing client assistance at the HSL Integrated Service Desk as well as administrative support to the Health Sciences Library staff.  Please join us for coffee and cake to welcome Terrilynne to the Health Sciences Library on Tuesday, October 15^th from 2:30 – 3:00.

 

Student Assistants

We are pleased to  welcome new student assistant Rezwana Shakat to HSL.  Rezwana will be assisting with Saturday coverage.  While new to HSL, Rezwana has been working at WHKC for over a year.

 

Thanksgiving Weekend Hours at HSL

HSL will be open through the Thanksgiving weekend.

Saturday, October 12th:  10:00 a.m. – 6:00 p.m.

Sunday, October 13th:  12:00 p.m. – 8:00 p.m.

Monday, October 14th:  10:00 a.m. – 6:00 p.m.

Our student assistants will cover the holiday hours on Thanksgiving Monday.

 

Study Room Project

HSL has received funds through the Student’s Union to support additional technology in our study rooms.  The project is in the planning stage, but we hope to add LCD screens and computers to at least two of the study rooms, beginning with rooms 1454 and 1455.   This technology will allow students to practice and work more easily on group presentations.

 

Consult Office

The consult office services are being well used.  Staff are encouraged to continue to promote use of the consult office services by referring clients needing in depth reference assistance to the librarian on duty in the consult office.

If the librarian is busy with one client, staff is asked to notify the librarian in the office that another client is waiting.  The librarian will advise of possible wait time.

 

IM

IM chat is a fast way for clients to access library assistance online from any location.  The service is beginning to get busier with more and more clients accessing services remotely.  Until recently the KRS IM and HSL IM chat systems could support one another, so if one location was already busy with clients, another staff person could assist.  KRS is now on a separate system so this is no longer possible.  To support the IM service at HSL, we would like to set up IM at the service desk  (workstation #3) as backup to the consult office.  This is a way that HSL can increase services to clients.  We hope to roll this out later this month once training has been arranged.

 

Security Awareness Campaign

Unfortunately there was a theft of a student backpack from the library recently.  The backpack was recovered later, though cash and cards were missing.  It appears that this was a crime of opportunity - the student left her things unattended and someone else simply left with them.   We do want clients to feel safe in the library, however the best way to prevent these types of thefts is to make sure clients do not leave personal items unattended.

• We have signs posted.
• We are starting a campaign for the remainder of the month that includes regular 'walk arounds'. 
• We will leave a Security bookmark that states, " If I had time to leave this bookmark, a thief had time to steal your possessions" when we find unattended items. 
• At times we have clients ask if we can watch their items, however we do not have the capacity to assist clients in this way. 
• It is important that clients know that we are not responsible for personal items in the library and to advise them to take appropriate precautions.

Student and Service Staff Schedule now in SharePoint

Brian is now using SharePoint/Outlook to create the regular weekly student/staff schedules.   They can be viewed on our HSL SharePoint homepage on the left hand side under lists.  Students and staff can now view the schedule remotely from any computer.  Thanks for your work on this Brian.

 

Staff Wellness Fair

 Staff are encouraged to attend the staff wellness fair.

Drop in for free wellness workshops, health screening, and tools and information to help you live well.

Tuesday, October 8

10:00 am to 2:00 pm

Rozsa Centre

 

 History of Medicine Access Policies

As noted in the  policies for access to the History of Medicine room(available on our HSL SharePoint site), if scholars would like to use the room, they must receive permission from Susan, or myself is she is not available.  However scholars may request  single volumes from the room, to be retrieved by staff,  for supervised use near the service desk.  These would be checked out to the client in Sirsi for library use only.

For full details, please review the policy.

There is also a History of Medicine Interest Group (HONIG) that has permission to meet occasionally in the History of Medicine room.  They are aware of the room use guidelines, that is, that all coats, bags, etc. should be left at the service area when meeting in the HOM room.  This will mean that occasionally we will need to accommodate these items for the HONIG members in the service area when they meet.

 

EndNote

 The instruction version of EndNote has been loaded on station #3 at the service desk.  This should be helpful for assisting clients with EndNote questions.

 

Please let me know if there are any questions, concerns or suggestions.

Mary

 

HSL Access Notes - September 13th

Hello,

Well the new term has begun and here are ‘more than a few’ notes for the week!

Welcome

It is wonderful to welcome Jane Inglis who is working with Vivian afternoons as part of the HKN team.

Also please welcome two new students assistants who began at HSL this week,  Kathleen Oliveros and Robin Tims.

Fall/Winter Term Hours

Weekend hours have resumed at HSL.  As well, longer evening student shifts have resumed.  Our student schedule for the term is as follows:

Saturday:  1-4, Robin (some Saturday shifts still available)

Sunday: 3-6,  Kathleen

Monday:  4-10, Jessica

Tuesday:  4-10, Amy

Wednesday:  4-10, Kathleen

Thursday;  4-10, Robin

HSL/HKN/KRS Staff Retreat

September 20^th 12:00 – 4:00 TRW W21C (main floor, down hallway beside main info desk)

Website for review. http://www.theenneagraminbusiness.com/index.html

Copies of Bringing Out the Best in Yourself at Work: How to Use the Enneagram System for Success available at  HSL service desk and each location.

 Have you completed your individual style survey?

Staff Contact Lists

HSL staff contact lists have been updated in SharePoint this week.  You can find them at: Shared Documents – Communications, or simply use the search box.

Staff Update

As noted by Kathryn, Marcus will temporarily placed at Women’s Health Centre while the Holy Cross site relocations are finalized.  Marcus can be reached at mmvaska@ucalgary.ca, 403-944-2267.

HSL Webpage

The Hours and Locations links from the main library webpage have been updated so that  individual links will now lead directly to the appropriate branch or service point instead of to the Hours and Locations portal.  For instance, clicking on Health Sciences Library now leads directly to http://library.ucalgary.ca/hsl and on our homepage there is a link back to our full hours and location page at http://hours.library.ucalgary.ca/#view-health. 

Another easy way to access our HSL homepage from the main library homepage is to add  /hsl to the library url.

Staff are encouraged to promote our HSL homepage by using it as a starting point to assist UofC clients.

On our homepage clients can find:

·         The most popular resources

·         Chat box to connect online with a librarian during regular hours

·         News, to find latest instruction schedules, etc.

·         Link to health related research guides (ie. Libguides) on a wide variety of topics, for Med, Vet Med, BHS, Nursing and more, for example Mobile Apps)

·         Link to citation management information

·         Link for recommending purchase of health related resources

·         Hours and directions, and much more

Instruction Sessions

Fall instruction sessions in the Commons have begun.  This includes monthly sessions for Endnote and Refworks (twice each month), thesis formatting (monthly) and literature searching(twice each month).

Clients are encouraged to register at http://library.ucalgary.ca/workshops ,  in advance, however the sessions are open for drop-in clients as well.

Copies of the posters are available at the service desk and may be distributed to all those interested.  The files for the posters, if needed are in the R drive: Uclass:  Administration: Office Support: Signs: Instruction Signs

Reserves

This is also a busy time for Reserve requests.  Information about HSL Reserve services can be found at:  http://library.ucalgary.ca/hsl-reserves (Services>> Faculty & Instructor Support » Reserves » Forms>> Branch).

If an instructor or assistant brings materials to the desk for placement on Reserve, please ask the client to complete a print form so that we have the information needed to process the Reserve request.  The print forms are in the file cabinet behind the service counter under Reserves.  There are two different forms, one for personal reserve material and one for library material. 

Zendesk and Requests

We often need to contact other LCR units with requests about IT, Sirsi or collections.  This was often done by emailing the department contact, however now that the new Zendesk system is fully in place, this process has been streamlined.  Paul Pival recommends that staff i use the black “Feedback” (zendesk) tab on the far right hand side of the library homepage for all IT or collections-related stuff - the dropdown of "What type of problem are you having?" will route the correct group.

Clinical Key Resources

Clients are able to view electronic resources supplied by Clinical Key by clicking on the title of the book or chapter, however if they wish to download or print (clicking on the pdf icon), they will need to first register for a free Clinical Key login.

Bookmarks

We have received a set of new bookmarks from LCR that are now on display at the front counter.  Each bookmark highlights the LCR homepage url on one side and the services available to a particular client group on the other side.

The red bookmarks are for UofC undergrads and grads.  The gold bookmarks are for Alumni, Coppul, etc.  and TAL.  Staff are encouraged to distribute these to the appropriate clients at the desk.

Self-Check

With the new term and new students, we would like to promote use of the self-check unit.  I love showing clients how it works because it generally works so well – checking out, and desensitizing books all at once.  Clients can also check their account and renew their books at the self check by simply accessing their account and selecting renew books.  The system also offers clients  receipt options – print, email or no receipt.  One client this week said she wasn’t having luck with the machine reading her card, when we took a look we found it worked much better when the client card is held under the laser closer to the table top, not closer to the scanner.  Staff at the desk are asked to use the self check as a first option if station #1 is busy, 2 and then waiting to desensitize at station #1, please help clients at the self check.  Clients really seem t appreciate the option once thy are familiar with it.

Any client concerns or problems with the self-check, please let me know.

KRS

We have temporary handouts for KRS at the HSL service desk.  There is one for staff and another for patient and patient families. The handouts include the url for the new website.  Please distribute to AHS staff.

I had a question this week from a physician who explained that he is not an AHS employee, but was given an AHS ‘practitioner’ ID badge.  I have confirmed that this type of client would not be eligible for library services through KRS since they are not AHS employees.

UCLASS

How is everyone managing with navigation in our shared drive UCLASS system?

Brian has created a helpful ‘frequently used files’ quick reference sheet for himself, as shown below.  Our aim is that files will be in a location that is logical and easy to find, but it may take time to get used to the new locations.  Staff may like to create their own frequently used files’ quick reference.  If you are finding that your files are not in the first place you look, it could be that we may need to reconsider the location.  Let me know if you are having trouble finding certain files.

File name	location
Dynamed	CI-050-2 (Collections and Information Management)
Lexicomp	CI-050-2 (Collections and Information Management)
Operations Manual	AD-500-3 (Administrative Services)
Reserve Statistics Excel spreadsheet	AD-300-3 (Administrative Services)
Weekly Circulation Schedule	HR-230-3 (Human Resources)
Journals Database	CI-200-2 COLLECTIONS & INFORMATION MANAGEMENT\CI 200 - DESCRIPTION OF COLLECTIONS\2-Case Files\Current Journals List 2013
HSL Flat Panel	CR-480-2 (Community Relations)

 Copyright

There is a new copyright handout provided by the UofC copyright office in our public pamphlet display at HSL.  More information on our library website at http://library.ucalgary.ca/copyright.

 Downtown Campus Book Sale

DTC Library is looking for donations for their book sale:  books, current magazines, DVDs, CDs .  they are collecting until the end of the month.  More details on poster attached.

Please let me know if there are any questions, comments or suggestions.

I hope all enjoy a refreshing weekend.

Mary

HSL Access Notes - August 23rd

Unicard Office

The Unicard office (formerly OneCard Office) has officailly moved.

Location:  Dining Centre, Room 18
Phone: 403-220-7290
E-mail: unicard@ucalgary.ca
Website:  UNICARD http://www.ucalgary.ca/unicard
Hours:   Monday to Friday, 8:30 a.m. – 4:30 p.m.

Exceptions to regular business hours
Sunday, September 1: open 8:30 a.m. – 4:30 p.m.
Monday, September 2: open 8:00 a.m. – 6:00 p.m.
Weekdays from September 3–20, inclusive: open 8:00 a.m. – 6:00 p.m.

Our small Unicard Office handouts have been updated with the new information.  The campus map handouts with the OneCard Office infomation have not yet been updated.

South Health Campus KRS Site

We have received a number of questions form SHC staff asking whether books can be returned returns at SHC.  Yes, books may be returned to the SHC KRS site at the desk M-F between 8;00 and 4:00 and through the book return bin outside the Wellness Centre after hours.  However SHC is not a hold pick up location at this time.  Clients may request books using the book request form on the KRS website, and items will be sent directly to them in their office our unit as an outreach item.

Medical Student Credit for Copying, Printing and Faxing at BAS center

We have had a number of newer students coming to the library asking about free printing or credits on their Unicard.  What they are likely talking about is the credit that they are given for copying, printing and faxing at the BAS Centre (main floor on your left as you approach the doors to On the Go café).  If medical students are asking about free printing or printing credit, or faxing, please direct them downstairs to the BACS Centre (220-6839). 

LINDSAY

There has been some interest from students about the new mobile app for the Lindsay Virtual Human app.

More details are available on the Lindsay Virtual Human website at:  http://lindsayvirtualhuman.org/

The website indicates:   

·         UofC has announced the release of our first app, the Zygote 3D Anatomy Atlas and Dissection Lab, which became available on the Apple iTunes Store  July 2013.

·         Starting in September 2013, this app will be available at no cost to students, faculty and staff at the University of Calgary.

·         Please check back for updates and a download link or contact Christian Jacob (cjacob@ucalgary.ca)!

 Retreat Pre-reading

Each location should have received a copy of the book, “Bringing out the Best in Yourself at Work”, for pre-reading to prepare for the HSL/KRS/HKN retreat.  The copies can be checked out in Sirsi and the copy at HSL is on the shelf in the service area just below the Reserve collection.

DVLC – Vet Med Clinical Instructors

The library privileges for about 60 DVLC instructors have been manually extended to October 31, 2013 while their renewal paperwork is being processed.  There is a note in their record to indicate this.  There is a slim chance that the manual date may be overwritten by an earlier date by the system.  If this occurs and one of the clients contacts HSL, please manually update expiry date once again to October 31, 2013.

Please let me know if you have any questions, concerns or suggestions.

Hope you enjoy a great weekend.

Mary