HSL Access Notes - November 4th

Hello,

 

A few notes to begin the week….

 

Desk Schedule

Our desk and consult office schedule is kept up to date on our SharePoint site (left hand side of page).  There are a number of changes to the daytime schedule this week to accommodate staff training and meetings, as well as a change in the coverage with new staff.  Please check the schedule daily for changes and updates.  Remember that SharePoint works best in Internet Explorer.

 

IM Chat Service at HSL

All staff are encouraged to attend  the IM chat session planned for Tuesday, Nov. 5^th at 2:30 in 1460A!  Training will consist of background knowledge, flagging nuances of chat, and practice time.  I will be covering the desk during that time.

·         Chat service will be monitored by both consult and service desk staff (workstation #3) from 8:00 am - 4:30 pm Mon-Fri beginning as soon as possible.

·         We hope to extend this service into evenings, and weekends likely in early 2014, with training provided for staff and student assistants. 

·         Working out how best to coordinate IM chat from the two locations may take some time, however we hope that it will work well to have whoever is available pick up an IM question and answer or refer depending on the nature of the question. 

 

Sirsi User Guide Update

The Sirsi User Information guide that provides information for adding clients to the Sirsi system, and is usually kept in the top drawer of the front counter by the POS has been updated. 

1.        The changes reflect the changes with KRS (note CHR and TBCC are still used as Sirsi profiles for AHS staff for the time being).

2.        as well as a new note about Environment field under the Access Options tab.

·         U of C or Community clients (Alumni, Coppul, TAL):  Environment:  select  PUBLIC

·         AHS or Consumer Health clients (patients and families): Environment:  PUBLICHIN (default)

It is available on SharePoint and in the HSL shared drive.

 

Work in 1454 and 1455

The AV project upgrade for rooms 1454 and 1455 has begun.    Room 1454 is booked for the upgrade work all this week and 1455 is booked all next week.  This may increase demand on remaining rooms for the short term, however the improvements, with screen and computer will make these rooms very useful as practice presentation rooms.  We did receive one complaint about the noise from room 1405 B, and the electricians have agreed to work around the sessions booked in these rooms.  Please let me know if there are any concerns or comments or questions regarding this project work.  Thanks.

 

History of Medicine Collection

Chelsea has completed some very detailed work on the Gordon catalogue of the Mackie History of Neuroscience collection.  The catalogue with items listed alphabetically by author,  includes many notes has been updated to include call numbers for all items currently in our HOM room for easy reference.  A pdf version of the guide has been added to the HSL History of Medicine LibGuide at : http://libguides.ucalgary.ca/hom

Thanks Chelsea.

 

Flat Panels at HSL

Have you noticed the new look of the HSL flat panel screens?  They now display a digital clock, daily closing time, Calgary weather and news feed.  The screens are no longer supported by Omnivex, but Xibo, that allows more onsite management of the screens.  Staff can continue to submit slides in PowerPoint format to Brian for loading.  Watch for more information about Xibo and updated guidelines from Brian soon.  Thanks Brian.

 

Touch Table

There have been changes in the access to the Lindsay Virtual Human program and Chelsea is working to find a solution for Lindsay on our touch table.  More details soon.

 

U of C Visual Identity and Templates

Thanks to Lorraine T. for passing along these helpful links that provide information and templates for the  U of C visual identity. 

 

General info at:

http://www.ucalgary.ca/brand/

 

PowerPoint, poster, stationary templates at: (have to login)

http://www.ucalgary.ca/brand/access/templates

 

Chrome Browser

The Chrome browser is part of the software download on the Commons workstations, but not the public workstations in the service area.

 

Write-N-Cite

Similarly, Write-N-Cite 4 is part of the software download on the Commons workstations, but Write-N-Cite 3 is loaded on the  public workstations in the service area.

 

How to Find a Thesis

I am passing along some very helpful information regarding finding theses.

The University Archives has posted an instructional video on “How to Find a Thesis.”  This may be of assistance if you are working with a student at a service point.

 

The video is located at:  http://archives.ucalgary.ca/theses (bottom of the page)

 

Photoshop now at workstation #3

Thanks Lourdes for this update.

The Adobe Creative Suite 6 Design & Web Premium software has been downloaded on station #3 at the service desk. Feel free to explore it and use it for creating slides for our flat panel.

 

Archibus

The facilities service request program, Archibus, has made some small changes in some of the building codes.  You will notice the change, for example, in the interactive room finder.  For example:

 

Heritage Medical Research Building  was noted as HMRB and will now be noted as   HM                                                        

Health Science Centre was noted as HSC and will now be noted as   HS                                                                                 

 

Bookmarks

We have received more of the newer LCR bookmarks that provide information for different types of clients.  The red bookmarks indicate UofC clients and we have one for graduate students and one for undergraduate students.  The yellow bookmarks indicate non- UofC clients and we have bookmarks for TAL, COPPUL (etc.),and Alumni clients.  These are great tools to use when assisting the various clients.  They are located beside the reference(back-up) printer. 

 

Please let me know if you have any questions, suggestions or concerns.

Mary

HSL Access Notes - October 28th

Hello,

 

A few notes for the week…

 

Fall Back

We will gain an hour next Saturday night (I always love that extra hour of sleep!).

The clocks in HSL will likely display incorrectly on Sunday (one hour ahead), however an Archibus request will be sent in to request the re-set.

The electronic door system will be adjusted appropriately.

 

MCCQ Exams

The Medical Council of Canada Qualifying exams are scheduled in the Commons Monday through Thursday from 8:00 a.m. – 6:00 p.m.  The room will be available for others in the evening.  This will limit access to SPSS this week that is only available on our Commons workstations.

Room 1459 is also being used Monday and Tuesday only for the MCCQE.

 

Service Desk Updates

Beginning November 4^th, there will be some changes to the service desk schedule.  Please let me know if there are any concerns or recommendations regarding desk coverage.  Thanks.

 

Mornings

Opening:  Mary and TerriLynne

Mondays & Tuesdays:  TerriLynne and Chelsea

Wednesdays & Thursdays:  TerriLynne and Chelsea with Lorraine and Kathy assisting 10:30 – 12:30

Fridays: TerriLynne, Chelsea and Brian

 

12:00 p.m. – 1:00 p.m.  Mary

 

Afternoons

Mondays:  Lourdes, Leslie

Tuesdays through Thursdays:  Lourdes and Brian

Fridays: Brain and Leslie

 

Walk Arounds

We are continuing to do regular walk arounds each morning, afternoon and evening, flagging any unattended items, at tables, carrels and in workrooms.  Staff scheduled at the desk are asked to coordinate the walk arounds during their shifts.

 

Ethernet Access

HSL does not have any live Ethernet connections for clients in the library, since wireless access works well in most locations of the library.  There is also one live connection in 1459, meant to be used by staff during meetings.  ITS does have security concerns about clients accessing the live network.  UofC students needing direct Ethernet connections may be directed to the BACS Centre downstairs.

 

UCIT and EID  

A bit more information regarding UCIT and eID accounts for UofC staff from the IT webpage at:  http://www.ucalgary.ca/it/gettingstarted/staff

 

IT Account

Online self-registration is required to obtain an IT Account. Your IT Account will give you access to various online services, such as the university’s Integrated Calendar and Email (Outlook) service, Webdisk, AirUC, Files Shares, SharePoint, and Blackboard.

 

eID and myUofC

Your eID is used to sign-on to the MyUofC portal. The myUofC portal is your one-stop access for various online services at the university. Some of these services include: Enterprise Systems, Employment Records, and Campus Services.

 

·         Guest wireless access:  eID

·         HSL online room booking login:  UCIT login and password.

·         Remote access to library resources:  UCIT

 

KRS

·         Outreach:  We are changing the outreach procedures for AHS deliveries to off-site clients.  Books from HSL or the HSL hold shelf that are requested by AHS clients at AHS locations without a KRS library site, will be forwarded to TBCC KRS site for follow up.

·         AHS staff email:  AHS employees should have an AHS email.  At times we get AHS emails bouncing back.  AHS staff emails can be checked in the AHS Directory by contacting one of the KRS sites.  Alison at SHC (403-956-3930) has offered to verify AHS emails when needed.  Thanks Alison!  AHS clients can use a personal email in their Sirsi record if this will work better for their automated notifications.

·         TBCC and CHR Sirsi profiles:  With the introduction of province–wide licensing of AHS resources, the profiles for CHR and TBCC staff in Sirsi are now the same.

·         KRS website Launch:  Watch for more details about an official launch of the KRS website in November

 

Manual Signouts Slips

Staff are asked to include relevant information on the manual sign out slips.  For example for light bars signed out manually, please include the light bar #, client name, phone number and date borrowed.  Also please ensure that the date returned is also completed once the light bar is returned to the desk.  This will help us keep track of our inventory.  Remember light bars can also be signed out in Sirsi if clients have a borrower’s card.

 

Service Area Copier/Printer

The service area staff copier/printer was giving a network communication error message recently, and could not even be shut down.  We found that unplugging the power briefly and then restarting resolved the problem.  Please give this a try if you encounter a similar error message.

 

List Updates in SharePoint

Mailman group lists, staff contact lists (both work and home), and the staff referral lists have been updated in SharePoint.  TerriLynne will be added to the staff referral list once training is complete.

 

Touch Table and LINDSAY

Today the touch table gave us a message that LINDSAY Virtual Human is now only supported by Chrome or Safari, so is not currently accessible.  We are following up.  The LINDSAY platform continues to develop with some changes to features and functions.  The function icons are now along the top right hand of the screen.

 

Windows  7

1.     Greenshot:  If you click on the small up arrow along the bottom right of your desktop, you will see a number of hidden icons appear.  One option is Greenshot that is a helpful Windows 7 screen capture tool.  You can capture screens, windows, or customized regions.  These can be copy and pasted or saved to image editor program, or sent to printer.

2.     Search:  If you open “computer” from the start icon at the bottom left hand corner of your screen a window displays with your drives.  You will notice a search box on the upper right hand part of the window that allows you to search either all drives or the particular drive you are in.  for example if you open the R drive>Health Sciences Library > Uclass, and then enter a search term, it will search our new UCLASS files for the term.  I’ve had good success with this.

 Do others have any other Windows 7 tips or tricks?

 

SharePoint

SharePoint is as our  HSL internal staff communication tool.  Two of the advantages of SharePoint are:

1.       It is searchable:  Looking for information about timesheets?  You can enter timesheet in the search field and it will list all the documents related to timesheets.  In this case it includes the new student handbook that provides info about student timesheets.

2.       It is accessible for all HSL staff (including student assistants) online:    That means you can check schedules, info, etc. online anytime, anywhere at:: https://spse.ucalgary.ca/sites/HSL/ .  Login needs <uc_admin\> before the UCIT name (login used for U of C email).

 

Please let me know if you have any questions, suggestions or concerns.

Mary

HSL Access Notes - Oct. 11th

Hello Everyone,

 

A few notes as we head into our Thanksgiving holiday weekend….

 

Welcome

I am pleased to announce that Terrilynne Martinez will begin in the Service and Administrative Assistant position at HSL Tuesday, October 15th.  Terrilynne brings with her experience in school, special and public libraries, as well as administrative experience in the retail sector.  Terrilynne will be providing client assistance at the HSL Integrated Service Desk as well as administrative support to the Health Sciences Library staff.  Please join us for coffee and cake to welcome Terrilynne to the Health Sciences Library on Tuesday, October 15^th from 2:30 – 3:00.

 

Welcome Back

We wish Brandie a warm welcome back as she returns to KRS at the  RGH site.

 

Congratulations

Congratulations to Kathy, Brian and Lorraine B. who all attended President Cannon’s 2013 reception to honour the University of Calgary’s long-service employees. As Tom noted, it is a wonderful opportunity to acknowledge their contributions to the development and success of Libraries and Cultural Resources and the University.  We also add our thanks for the excellent service you provide to our HSL clients and all you add to HSL!

 

Support Staff Representatives

Thanks to Tuyet (representative)  and Chelsea (alternate representative) who will be representing HSL/KRS staff on the Support Staff Council this year.

 

Thanksgiving Weekend Hours at HSL

HSL will be open through the Thanksgiving weekend.

·         Saturday, October 12th:  10:00 a.m. – 6:00 p.m.

·         Sunday, October 13th:  12:00 p.m. – 8:00 p.m.

·         Monday, October 14th:  10:00 a.m. – 6:00 p.m.

Our student assistants will cover the holiday hours on Thanksgiving Monday.

 

United Way

There is still time to get involved in the LCR United Way initiatives.

Bingo – begins Oct. 28^th

50/50 on sale at TFDL Oct. 21 -25

Book sale at TFDL – late November.

Watch for more details from Lucille Wallace, Unit Coordinator for the 2013 campaign.

 

Free Staff Flu Shots

Drop-in flu shots available at FMC site as follows:

Foothills Campus Atrium: from 9 am -3 pm

October 28^th  and November 4th

Full details on other locations posted on staff room bulletin board.

 

Guidelines for the Provision of Licensed Material

For future reference these guidelines are now posted on the webpage:  About Us > Policies>

http://library.ucalgary.ca/policies

 

Interesting Questions

·         Do we have any videos on orthopedic surgery?

Clinical Key has 23 Orthopedic Surgery videos.  You can search for orthopedic surgery and limit the results to video. More specific procedures can also be searched for.

There are a few image and video websites on the KRS surgery subject guide.

http://krs.libguides.com/content.php?pid=471518&sid=3977579

 

·         I need to access a class podcast through ITunes.  Do your computers have ITunes software?   Yes, this works well on our computers, however clients need to supply their own earphones

Lindsay Virtual Human

There is a new app for the Lindsay Virtual Human Project for Apple iPad, iPhone and iPod touch.

More details on the Lindsay Project at: http://atlas.ucalgary.ca/

Access to AHS Resources at UofC

Uof C public and staff computers have lost automatic access to AHS electronic resources.  AHS clients with a valid barcode and pin can access AHS resources on UofC computers.

 

Computer Commons Bookings

We will see more people in HSL in the coming weeks with some large bookings in the Computer Commons.   Please let me know if there are any questions or concerns.

·         Faculty Promotions Committee will be using the Information Commons all day Wednesday and Thursday, October 16^th and 17^th.

·         The Commons is reserved all day October 24^th and 25^th for Family Medicine exams and October 28^th through 31^st for the MCCQE exams.

 

Please let me know if there are any questions, concerns or suggestions.

Warmest Thanksgiving wishes to all.

Mary

HSL Access Notes - October 4th

Hello,

 Welcome

I am pleased to announce that Terrilynne Martinez will begin in the Service and Administrative Assistant position at HSL Tuesday, October 15th.  Terrilynne brings with her experience in school, special and public libraries, as well as administrative experience in the retail sector.  Terrilynne will be providing client assistance at the HSL Integrated Service Desk as well as administrative support to the Health Sciences Library staff.  Please join us for coffee and cake to welcome Terrilynne to the Health Sciences Library on Tuesday, October 15^th from 2:30 – 3:00.

 

Student Assistants

We are pleased to  welcome new student assistant Rezwana Shakat to HSL.  Rezwana will be assisting with Saturday coverage.  While new to HSL, Rezwana has been working at WHKC for over a year.

 

Thanksgiving Weekend Hours at HSL

HSL will be open through the Thanksgiving weekend.

Saturday, October 12th:  10:00 a.m. – 6:00 p.m.

Sunday, October 13th:  12:00 p.m. – 8:00 p.m.

Monday, October 14th:  10:00 a.m. – 6:00 p.m.

Our student assistants will cover the holiday hours on Thanksgiving Monday.

 

Study Room Project

HSL has received funds through the Student’s Union to support additional technology in our study rooms.  The project is in the planning stage, but we hope to add LCD screens and computers to at least two of the study rooms, beginning with rooms 1454 and 1455.   This technology will allow students to practice and work more easily on group presentations.

 

Consult Office

The consult office services are being well used.  Staff are encouraged to continue to promote use of the consult office services by referring clients needing in depth reference assistance to the librarian on duty in the consult office.

If the librarian is busy with one client, staff is asked to notify the librarian in the office that another client is waiting.  The librarian will advise of possible wait time.

 

IM

IM chat is a fast way for clients to access library assistance online from any location.  The service is beginning to get busier with more and more clients accessing services remotely.  Until recently the KRS IM and HSL IM chat systems could support one another, so if one location was already busy with clients, another staff person could assist.  KRS is now on a separate system so this is no longer possible.  To support the IM service at HSL, we would like to set up IM at the service desk  (workstation #3) as backup to the consult office.  This is a way that HSL can increase services to clients.  We hope to roll this out later this month once training has been arranged.

 

Security Awareness Campaign

Unfortunately there was a theft of a student backpack from the library recently.  The backpack was recovered later, though cash and cards were missing.  It appears that this was a crime of opportunity - the student left her things unattended and someone else simply left with them.   We do want clients to feel safe in the library, however the best way to prevent these types of thefts is to make sure clients do not leave personal items unattended.

• We have signs posted.
• We are starting a campaign for the remainder of the month that includes regular 'walk arounds'. 
• We will leave a Security bookmark that states, " If I had time to leave this bookmark, a thief had time to steal your possessions" when we find unattended items. 
• At times we have clients ask if we can watch their items, however we do not have the capacity to assist clients in this way. 
• It is important that clients know that we are not responsible for personal items in the library and to advise them to take appropriate precautions.

Student and Service Staff Schedule now in SharePoint

Brian is now using SharePoint/Outlook to create the regular weekly student/staff schedules.   They can be viewed on our HSL SharePoint homepage on the left hand side under lists.  Students and staff can now view the schedule remotely from any computer.  Thanks for your work on this Brian.

 

Staff Wellness Fair

 Staff are encouraged to attend the staff wellness fair.

Drop in for free wellness workshops, health screening, and tools and information to help you live well.

Tuesday, October 8

10:00 am to 2:00 pm

Rozsa Centre

 

 History of Medicine Access Policies

As noted in the  policies for access to the History of Medicine room(available on our HSL SharePoint site), if scholars would like to use the room, they must receive permission from Susan, or myself is she is not available.  However scholars may request  single volumes from the room, to be retrieved by staff,  for supervised use near the service desk.  These would be checked out to the client in Sirsi for library use only.

For full details, please review the policy.

There is also a History of Medicine Interest Group (HONIG) that has permission to meet occasionally in the History of Medicine room.  They are aware of the room use guidelines, that is, that all coats, bags, etc. should be left at the service area when meeting in the HOM room.  This will mean that occasionally we will need to accommodate these items for the HONIG members in the service area when they meet.

 

EndNote

 The instruction version of EndNote has been loaded on station #3 at the service desk.  This should be helpful for assisting clients with EndNote questions.

 

Please let me know if there are any questions, concerns or suggestions.

Mary