HSL Access Notes - November 27th

Hello,

 

I will be away this Thursday and Friday, so am sending out the notes a bit early this week. 

 

 

LCR Holiday Lunch

Wednesday, Dec. 4th 12-2 Gallery Hall, main floor TFDL

Accepting Donations to Food Bank

 

HSL/HKN/KRS Holiday Potluck

Thursday, December 12^th, 11:30 – 1:30 at Health Sciences Library. 

 

Viewing Commons Schedule

Staff can view the Commons booking schedule in their individual Outlook Calendars, but room calendars do not appear in webmail version.

A printed copy of the weekly schedule for the Commons is generally kept in the drawer where the wall cranks are kept (2nd drawer under workstation #2).  The daily schedules are noted on the signs outside the room and the wall is managed by the staff at the desk.

 

SharePoint

Some additions to SharePoint this week...

Student projects: Sites>HSL Student Assistants>Shared documents

Emergency call out document>Shared Documents>Communications> Emergency Call Out Tree

 

Staff Sessions and Meetings

• Lockdown Session:  December 3rd, 2:00 pm - 3:30 pm  in 1459: 
• Attendees must register online at: http://www.ucalgary.ca/safety/lockdown_training
• We are trying to arrange student coverage so all frontline staff can attend
• HSL Communication Meeting: December 4th, 2:00 pm- 3:00 pm in 1459:  Please come ready to share some input on the following questions:

1. Provide information about the type of handouts you use, the type of clients and the situation?  For example what handouts are given to residents at orientation, or to new clients at the service desk?   
2. What type of communication tools do you think could best support or promote the work you are doing at HSL?
3. What would be the top 3 key messages about expertise, resources, services at HSL that we want to send to our clients?

Supplies

Please forward supply requests with product numbers if possible to TerriLynne by November 29th.

 

Housekeeping Room - Update

There was an overflow in the floor drain of the housekeeping room this week.  The room and affected rug area outside of the room has been cleaned and sanitized, but is currently blocked off for further follow up. 

 

 

 

HSL Access Notes - November 15th

Hello,

 

A few quick notes to end the week...

 

Communications

HSL Communications staff meeting is scheduled for Dec. 4th.  Have you provided input?  

 Hold Pick Up

To make our holds more visible for pickup they have been shifted to the shelving facing the main doors, essentially exchanging places with the newspapers.

 LINDSAY Access on Touch Table

There is a new way to login to LINDSAY Virtual Human on the touch table.  Click on the Lindsay Atlas icon on the desktop.  A UofC login screen will appear.  Login:  hslibr  password: libHs2..

Public Computer Login

We have noticed recently that more and more people are logging out of the public computers when they leave their stations.  If staff see a computer logged out, please log in so the computer is ready for the next client.  Since we can’t always catch these,  we have also placed the login information (lcr,info2) on each monitor frame to assist clients. 

Walkarounds

We have completed the campaign to flag unattended items in the library.  The bookmarks from security are no longer being printed and they received mixed reviews at main campus.  Thanks to all for helping to raise awareness about security issues in HSL.  We would like to encourage staff at the desk to continue regular walkarounds (once every morning, afternoon and evening on weekdays) to provide a staff presence and to offer assistance wherever need.

Desk

A few item, at the service desk have been shifted off the counter to try to improve visibility of staff at the desk.

Room Booking

Our room booking system is scheduled for an upgrade likely later in the month.  Stay tuned for more details.

Staff sessions

Two staff sessions coming up this week:

November 20^th 2:00pm :Touch Table with John Brosz

November 22^nd at 2:00 pm:  Art of Interviewing with Marcus and Mary

 

HSL Access notes - Nov. 8th

Hello,

 

A few notes to end the week....

 

 

Remembrance Day and Weekend Hours

HSL will be open through the weekend and open holiday hours on Monday, Remembrance Day as follows:

Saturday, October 12th:  10:00 a.m. – 6:00 p.m.

Sunday, October 13th:  12:00 p.m. – 8:00 p.m.

Monday, October 14th:  10:00 a.m. – 6:00 p.m.

Thanks to our student assistants who will be covering the holiday hours on Remembrance Day Monday.

 

 

Veterinary Medicine Sessions

Lorraine will be offering optional free search workshops tailored specifically to veterinary medicine graduate students on the dates and times noted below.   These workshops will cover databases and grey literature that is relevant to veterinary medicine topics.  Students can register by emailing Lorraine at ltoews@ucalgary.ca

 

Conducting Systematic Literature Searches in Veterinary Medicine

 

When:                 Thurs, November 14        10 am – 11:30 am               1460 B

                             Tues, November 19           9:30 am – 11 am                1460 A

                             Tues, December 10            10 am – 11:30 am             1460 B

                             Tues, December 17            10 am – 11:30 am             1460 B

 

POI Client and Cards

Persons of Interest:  Most new Persons of Interest (POIs) will pick up an Associate card at the Unicard office and appear in Sirsi as Blocknew.  The POI info doesn’t always transfer over fully from the system, so staff may need to assist in updating.  We see many of these types of clients at HSL and there are many exceptions.   Please let me know if there are any questions or concerns about a POI record.

POI clients are expected to use their Unicard barcode and pin to access online resources remotely (not their UCIT login and password that is also an option for student,  staff and faculty).

 

IM Chat

A reminder that IM chat is now being monitored at station #3.  The site is bookmarked in Chrome.

Login:  tbccinfo

PW:  tbccinfo10

If you are busy with a client or need to step away from the desk, please use the drop down menu to select away.

 

Periodical Shelf Reading Project

Chelsea has been coordinating a periodical inventory project that has involved all evening and weekend staff and students.  Many thanks to all for the many hours of detailed work.  The initial review of the shelves is complete with various follow projects underway to identify and troubleshoot discrepancies between the collection and catalogue.  The result will be an accurate periodical shelf list and more accurate holding records.

 

TAL

At a recent circulation supervisor’s meeting it was mentioned that a number of public clients have arrived at the service desk with their Calgary Public Library(CPL) card expecting to be able to borrow books since this is what they were told. 

·         Please remember that Calgary Public Library members can certainly borrow books at UofC but they first must pick up The Alberta Library (TAL) card at their home library.  We can then add a barcode to their TAL card and create a borrower’s record for them in Sirsi. We do have a handout that outlines these steps in the process for clients.  Please offer this handout  to interested public clients.  The handout is in the front of the TAL binder in the third drawer by the POS at the service counter.

·         Also, it is very important that staff place a TAL flag in each item that is checked out to a TAL client.  This ensures proper TAL processing if the item is retuned to a CPL or other Alberta library.

 

Doucette Education Library Borrowing

The collection at Doucette has limited borrowing for clients outside the faculty.  For example, textbooks and kits are limited to clients within the faculty.  Also, Doucette does not have on shelf holds.  If clients wish to borrow a circulating item that is on their shelf, they may visit Doucette to borrow the item.

Also there are further restrictions for consortium clients who may borrow circulating items on site for a two week firm loan – no  renewals.

 

Reciprocal Users

An update to the reciprocal users list:  Alberta College of Art and Design is no longer on the reciprocal list.  These clients should be encouraged to pick up a TAL card at their home library.

 

Events Calendar at UofC

There are often people asking about upcoming events they have heard about at the UofC.  One way to find these events:

·         UofC homepage

·         Scroll to the links on the  bottom of the page

·         About Us> Events at the University

·         Click on ‘Calendar’ in the red title bar and a calendar of scheduled events is displayed.

·         Past and future months can also be viewed.

 

AV Project at HSL

The AV project is proceeding in rooms 14554 and 1455.

 

Photocopy Prices and Scanning Option

In response to a client comment, a label with photocopy prices has been added to each public copier.  We also have signage on the photocopy table.  Clients inquiring about copying may also be interested in the scanning option that is free of charge.

 

AUPE

Watch for special offers for movie tickets and events.

There are also meetings scheduled over the next few weeks regarding pensions.

Information is posted on the staff bulletin board.

 

 Please let me know if there are any suggestions, concerns or comments.

 Have a great long weekend.

Mary

HSL Access Notes - November 4th

Hello,

 

A few notes to begin the week….

 

Desk Schedule

Our desk and consult office schedule is kept up to date on our SharePoint site (left hand side of page).  There are a number of changes to the daytime schedule this week to accommodate staff training and meetings, as well as a change in the coverage with new staff.  Please check the schedule daily for changes and updates.  Remember that SharePoint works best in Internet Explorer.

 

IM Chat Service at HSL

All staff are encouraged to attend  the IM chat session planned for Tuesday, Nov. 5^th at 2:30 in 1460A!  Training will consist of background knowledge, flagging nuances of chat, and practice time.  I will be covering the desk during that time.

·         Chat service will be monitored by both consult and service desk staff (workstation #3) from 8:00 am - 4:30 pm Mon-Fri beginning as soon as possible.

·         We hope to extend this service into evenings, and weekends likely in early 2014, with training provided for staff and student assistants. 

·         Working out how best to coordinate IM chat from the two locations may take some time, however we hope that it will work well to have whoever is available pick up an IM question and answer or refer depending on the nature of the question. 

 

Sirsi User Guide Update

The Sirsi User Information guide that provides information for adding clients to the Sirsi system, and is usually kept in the top drawer of the front counter by the POS has been updated. 

1.        The changes reflect the changes with KRS (note CHR and TBCC are still used as Sirsi profiles for AHS staff for the time being).

2.        as well as a new note about Environment field under the Access Options tab.

·         U of C or Community clients (Alumni, Coppul, TAL):  Environment:  select  PUBLIC

·         AHS or Consumer Health clients (patients and families): Environment:  PUBLICHIN (default)

It is available on SharePoint and in the HSL shared drive.

 

Work in 1454 and 1455

The AV project upgrade for rooms 1454 and 1455 has begun.    Room 1454 is booked for the upgrade work all this week and 1455 is booked all next week.  This may increase demand on remaining rooms for the short term, however the improvements, with screen and computer will make these rooms very useful as practice presentation rooms.  We did receive one complaint about the noise from room 1405 B, and the electricians have agreed to work around the sessions booked in these rooms.  Please let me know if there are any concerns or comments or questions regarding this project work.  Thanks.

 

History of Medicine Collection

Chelsea has completed some very detailed work on the Gordon catalogue of the Mackie History of Neuroscience collection.  The catalogue with items listed alphabetically by author,  includes many notes has been updated to include call numbers for all items currently in our HOM room for easy reference.  A pdf version of the guide has been added to the HSL History of Medicine LibGuide at : http://libguides.ucalgary.ca/hom

Thanks Chelsea.

 

Flat Panels at HSL

Have you noticed the new look of the HSL flat panel screens?  They now display a digital clock, daily closing time, Calgary weather and news feed.  The screens are no longer supported by Omnivex, but Xibo, that allows more onsite management of the screens.  Staff can continue to submit slides in PowerPoint format to Brian for loading.  Watch for more information about Xibo and updated guidelines from Brian soon.  Thanks Brian.

 

Touch Table

There have been changes in the access to the Lindsay Virtual Human program and Chelsea is working to find a solution for Lindsay on our touch table.  More details soon.

 

U of C Visual Identity and Templates

Thanks to Lorraine T. for passing along these helpful links that provide information and templates for the  U of C visual identity. 

 

General info at:

http://www.ucalgary.ca/brand/

 

PowerPoint, poster, stationary templates at: (have to login)

http://www.ucalgary.ca/brand/access/templates

 

Chrome Browser

The Chrome browser is part of the software download on the Commons workstations, but not the public workstations in the service area.

 

Write-N-Cite

Similarly, Write-N-Cite 4 is part of the software download on the Commons workstations, but Write-N-Cite 3 is loaded on the  public workstations in the service area.

 

How to Find a Thesis

I am passing along some very helpful information regarding finding theses.

The University Archives has posted an instructional video on “How to Find a Thesis.”  This may be of assistance if you are working with a student at a service point.

 

The video is located at:  http://archives.ucalgary.ca/theses (bottom of the page)

 

Photoshop now at workstation #3

Thanks Lourdes for this update.

The Adobe Creative Suite 6 Design & Web Premium software has been downloaded on station #3 at the service desk. Feel free to explore it and use it for creating slides for our flat panel.

 

Archibus

The facilities service request program, Archibus, has made some small changes in some of the building codes.  You will notice the change, for example, in the interactive room finder.  For example:

 

Heritage Medical Research Building  was noted as HMRB and will now be noted as   HM                                                        

Health Science Centre was noted as HSC and will now be noted as   HS                                                                                 

 

Bookmarks

We have received more of the newer LCR bookmarks that provide information for different types of clients.  The red bookmarks indicate UofC clients and we have one for graduate students and one for undergraduate students.  The yellow bookmarks indicate non- UofC clients and we have bookmarks for TAL, COPPUL (etc.),and Alumni clients.  These are great tools to use when assisting the various clients.  They are located beside the reference(back-up) printer. 

 

Please let me know if you have any questions, suggestions or concerns.

Mary

HSL Access Notes - October 28th

Hello,

 

A few notes for the week…

 

Fall Back

We will gain an hour next Saturday night (I always love that extra hour of sleep!).

The clocks in HSL will likely display incorrectly on Sunday (one hour ahead), however an Archibus request will be sent in to request the re-set.

The electronic door system will be adjusted appropriately.

 

MCCQ Exams

The Medical Council of Canada Qualifying exams are scheduled in the Commons Monday through Thursday from 8:00 a.m. – 6:00 p.m.  The room will be available for others in the evening.  This will limit access to SPSS this week that is only available on our Commons workstations.

Room 1459 is also being used Monday and Tuesday only for the MCCQE.

 

Service Desk Updates

Beginning November 4^th, there will be some changes to the service desk schedule.  Please let me know if there are any concerns or recommendations regarding desk coverage.  Thanks.

 

Mornings

Opening:  Mary and TerriLynne

Mondays & Tuesdays:  TerriLynne and Chelsea

Wednesdays & Thursdays:  TerriLynne and Chelsea with Lorraine and Kathy assisting 10:30 – 12:30

Fridays: TerriLynne, Chelsea and Brian

 

12:00 p.m. – 1:00 p.m.  Mary

 

Afternoons

Mondays:  Lourdes, Leslie

Tuesdays through Thursdays:  Lourdes and Brian

Fridays: Brain and Leslie

 

Walk Arounds

We are continuing to do regular walk arounds each morning, afternoon and evening, flagging any unattended items, at tables, carrels and in workrooms.  Staff scheduled at the desk are asked to coordinate the walk arounds during their shifts.

 

Ethernet Access

HSL does not have any live Ethernet connections for clients in the library, since wireless access works well in most locations of the library.  There is also one live connection in 1459, meant to be used by staff during meetings.  ITS does have security concerns about clients accessing the live network.  UofC students needing direct Ethernet connections may be directed to the BACS Centre downstairs.

 

UCIT and EID  

A bit more information regarding UCIT and eID accounts for UofC staff from the IT webpage at:  http://www.ucalgary.ca/it/gettingstarted/staff

 

IT Account

Online self-registration is required to obtain an IT Account. Your IT Account will give you access to various online services, such as the university’s Integrated Calendar and Email (Outlook) service, Webdisk, AirUC, Files Shares, SharePoint, and Blackboard.

 

eID and myUofC

Your eID is used to sign-on to the MyUofC portal. The myUofC portal is your one-stop access for various online services at the university. Some of these services include: Enterprise Systems, Employment Records, and Campus Services.

 

·         Guest wireless access:  eID

·         HSL online room booking login:  UCIT login and password.

·         Remote access to library resources:  UCIT

 

KRS

·         Outreach:  We are changing the outreach procedures for AHS deliveries to off-site clients.  Books from HSL or the HSL hold shelf that are requested by AHS clients at AHS locations without a KRS library site, will be forwarded to TBCC KRS site for follow up.

·         AHS staff email:  AHS employees should have an AHS email.  At times we get AHS emails bouncing back.  AHS staff emails can be checked in the AHS Directory by contacting one of the KRS sites.  Alison at SHC (403-956-3930) has offered to verify AHS emails when needed.  Thanks Alison!  AHS clients can use a personal email in their Sirsi record if this will work better for their automated notifications.

·         TBCC and CHR Sirsi profiles:  With the introduction of province–wide licensing of AHS resources, the profiles for CHR and TBCC staff in Sirsi are now the same.

·         KRS website Launch:  Watch for more details about an official launch of the KRS website in November

 

Manual Signouts Slips

Staff are asked to include relevant information on the manual sign out slips.  For example for light bars signed out manually, please include the light bar #, client name, phone number and date borrowed.  Also please ensure that the date returned is also completed once the light bar is returned to the desk.  This will help us keep track of our inventory.  Remember light bars can also be signed out in Sirsi if clients have a borrower’s card.

 

Service Area Copier/Printer

The service area staff copier/printer was giving a network communication error message recently, and could not even be shut down.  We found that unplugging the power briefly and then restarting resolved the problem.  Please give this a try if you encounter a similar error message.

 

List Updates in SharePoint

Mailman group lists, staff contact lists (both work and home), and the staff referral lists have been updated in SharePoint.  TerriLynne will be added to the staff referral list once training is complete.

 

Touch Table and LINDSAY

Today the touch table gave us a message that LINDSAY Virtual Human is now only supported by Chrome or Safari, so is not currently accessible.  We are following up.  The LINDSAY platform continues to develop with some changes to features and functions.  The function icons are now along the top right hand of the screen.

 

Windows  7

1.     Greenshot:  If you click on the small up arrow along the bottom right of your desktop, you will see a number of hidden icons appear.  One option is Greenshot that is a helpful Windows 7 screen capture tool.  You can capture screens, windows, or customized regions.  These can be copy and pasted or saved to image editor program, or sent to printer.

2.     Search:  If you open “computer” from the start icon at the bottom left hand corner of your screen a window displays with your drives.  You will notice a search box on the upper right hand part of the window that allows you to search either all drives or the particular drive you are in.  for example if you open the R drive>Health Sciences Library > Uclass, and then enter a search term, it will search our new UCLASS files for the term.  I’ve had good success with this.

 Do others have any other Windows 7 tips or tricks?

 

SharePoint

SharePoint is as our  HSL internal staff communication tool.  Two of the advantages of SharePoint are:

1.       It is searchable:  Looking for information about timesheets?  You can enter timesheet in the search field and it will list all the documents related to timesheets.  In this case it includes the new student handbook that provides info about student timesheets.

2.       It is accessible for all HSL staff (including student assistants) online:    That means you can check schedules, info, etc. online anytime, anywhere at:: https://spse.ucalgary.ca/sites/HSL/ .  Login needs <uc_admin\> before the UCIT name (login used for U of C email).

 

Please let me know if you have any questions, suggestions or concerns.

Mary